Table Of Contents
Upgrading Cisco CallManager Release 3.1(3a)
Contents
Introduction
Before You Begin the Cisco CallManager Release 3.1 Upgrade
Obtaining Device Default Load Information for Cisco CallManager Release 3.0
Backing Up Cisco CallManager Data and Preserving the Hard Drives
Upgrading Cisco CallManager Release 3.1
Upgrading the BIOS and Operating System via CD-ROM
Upgrading the BIOS and Operating System via the Web
Upgrading Cisco CallManager via CD-ROM or the Web
Performing Post-Upgrade Tasks
Verifying Services, Patches, and Hotfixes
Viewing the Component Versions Installed on the Server
Drive Mirroring for the MCS-7830, MCS-7835, or IBM xSeries 340 and 342 Server
Using the Cisco CallManager Music On Hold CD-ROM or Download
Reverting to the Previous Configuration after an Upgrade Attempt
Reverting a 3.1 Cisco Device Load to a 3.0 Cisco Device Load
Reconfiguring the MCS-7820, MCS-7822, MCS-7825, or IBM xSeries 330 Server After an Upgrade Attempt
Reconfiguring the MCS-7830, MCS-7835, IBM xSeries 340 or 342 Server After an Upgrade Attempt
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Upgrading Cisco CallManager Release 3.1(3a)
Note 
Cisco CallManager Release 3.1(3a) provides a full version of Cisco CallManager and an upgrade of previous releases of 3.0 and 3.1. To upgrade to a version of Cisco CallManager Release 3.1, you must have a version of Cisco CallManager 3.0 running on your server. If your server runs Cisco CallManager Release 2.2, 2.3, or 2.4, you must upgrade to a version of Cisco CallManager Release 3.0 before you can upgrade to a version of Cisco CallManager Release 3.1.
Perform all the steps to ensure a successful upgrade. If you are running a Cisco CallManager cluster, you must upgrade all the servers in the cluster. You must perform the upgrade on the publisher server first, the TFTP server second, if it does not act as the publisher, and then any other subscribers in the cluster. Make sure to upgrade only one server in the cluster at a time. This document assumes that all servers in your cluster are currently in an operational state. For information on recommended cluster configuration and redundancy groups, refer to the Cisco IP Telephony Network Design Guide. You can view this document by clicking the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/network/index.htm
Use this document in conjunction with the latest 3.1 versions of the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, the Cisco CallManager Serviceability Administration Guide, Backing Up and Restoring Cisco CallManager Release 3.1, online help in the Cisco CallManager application, and the Cisco Documentation CD-ROM. You can navigate to the appropriate Cisco CallManager documentation by clicking the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/index.htm
For a list of new features, compatibility caveats, and enhancements in Cisco CallManager Release 3.1, refer to the version of Release Notes for Cisco CallManager Release 3.1 that matches your upgrade document. You can view this document by clicking the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/rel_note/index.htm
Contents
This document contains the following topics:
•Introduction
•Before You Begin the Cisco CallManager Release 3.1 Upgrade
•Upgrading Cisco CallManager Release 3.1
•Performing Post-Upgrade Tasks
•Reverting to the Previous Configuration after an Upgrade Attempt
•Obtaining Documentation
Introduction
Using this document, you can upgrade via CD-ROM or the web. To upgrade via CD-ROM, locate the Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2) and the appropriate version of the Cisco CallManager 3.1 Installation and Recovery CD-ROM. When you upgrade the operating system via the Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2) or the web, the upgrade accomplishes the following tasks, as seen in Table 1:
Table 1 Tasks Performed During Operating System Upgrade
Tasks
|
Notes
|
Installs Windows 2000 Service Pack 2
|
Windows 2000 Service Pack 2 detects the previous installation, changes the system to 128-bit encryption, and includes hotfixes for virtual memory management. It will not install if it detects a previous installation of Windows 2000 Service Pack 2.
|
Installs Microsoft Internet Explorer 5.5 Service Pack 2
|
It will not install if it detects a previous installation.
|
Installs Windows 2000 hotfixes
|
The following hotfixes install when the operating system upgrades: MS00-079, MS01-007, MS01-013, MS01-022, MS01-031, MS01-033, MS01-040, MS01-041, MS01-044, MS01-052, MS01-056, MS01-058.
|
Changes Microsoft Internet Explorer settings to check for new versions of web pages
|
This action occurs automatically with each upgrade.
|
Deletes unnecessary Internet Information Server (IIS) directories
|
This action occurs automatically with each upgrade.
|
Deletes unnecessary IIS virtual directories
|
This action occurs automatically with each upgrade.
|
Installs IIS Security Update
|
IIS Security Update addresses MS01-026 and reinstalls automatically with each upgrade.
|
Installs IIS Security Update 2
|
IIS Security Update 2 addresses MSO1-033 and reinstalls automatically with each upgrade.
|
Changes Simple Network Management Protocol (SNMP) service to Automatic
|
This action occurs automatically with each upgrade.
|
Changes Event Viewer maximum size settings to 10240K and "overwrite as needed"
|
This action occurs automatically with each upgrade.
|
Changes Print Spooler service to Automatic
|
This action occurs automatically with each upgrade.
|
Updates Telnet registry settings and sets the service to Automatic
|
This action occurs automatically with each upgrade.
|
Updates Terminal Services to Automatic and sets the idle session timeout to 30 minutes
|
This action occurs automatically with each upgrade.
|
Changes DHCP Server service to Disabled
|
This action occurs automatically with each upgrade.
|
Sets Remote Access Server (RAS) to Disabled
|
This action occurs automatically with each upgrade.
|
Installs Microsoft Paint
|
This action occurs automatically with each upgrade.
|
Installs Hyper Terminal
|
With each upgrade, Cisco CallManager saves the current configuration, if applicable.
|
Installs Network Monitor
|
With each upgrade, Cisco CallManager saves the current configuration, if applicable.
|
Installs Domain Name System (DNS)
|
This action occurs if DNS is not already installed.
|
Removes Windows NetMeeting files and services
|
This action occurs automatically with each upgrade.
|
Changes priority to background services
|
This action occurs automatically with each upgrade.
|
Installs new Compaq drivers on Compaq servers
|
This action occurs automatically with each upgrade.
|
Removes Compaq web agent and survey utility from Compaq servers
|
This action occurs automatically with each upgrade.
|
Removes shortcuts on the desktop to the Compaq Management Agents Setup and Compaq Drivers Setup
|
This action occurs automatically with each upgrade.
|
Adds Compaq Array Configuration Utility shortcuts to the Start menu on Compaq-supported servers
|
This action occurs automatically with each upgrade.
|
After you upgrade the operating system, you upgrade Cisco CallManager. Table 2 describes the components that you activate when you check the options from the CallManager Components window.
Table 2 Options in the CallManager Components Window
Check Box
|
Component Activated
|
Cisco CallManager Components
|
The Cisco TFTP Server, database, and Cisco CallManager service automatically install. When you install the Cisco CallManager service, you automatically install the following services/features/applications:
•Cisco CallManager Serviceability Application
•Cisco Telephony Call Dispatcher
•Cisco CTI Manager
•Cisco RIS Data Collector
•Logout Service associated with Cisco Extended Services
|
Cisco CallManager Web Components
|
Cisco CallManager Administration, a web-based GUI application, and the database automatically install. Cisco CallManager Administration allows you to perform tasks such as adding users or installing and configuring plugins associated with Cisco CallManager.
If you want a standalone database server only (does not have Cisco CallManager installed), check only the Cisco CallManager Web Components check box. With this option, only Cisco CallManager Web Components and the database install on the standalone database server.
If you choose not to install Cisco CallManager Web Components at this time, be aware that you will have to reinstall Cisco CallManager if you want Cisco CallManager Administration on the server.
|
Optional Components
|
You install the database, Cisco Messaging Interface, and the Cisco IP Voice Media Streamer, which contains the Media Termination Point (MTP), music on hold (MOH), and conference bridge services.
|
Cisco CallManager places services in a stopped state until the upgrade completes. The services activate and start after the server reboots at the end of the upgrade. For information on starting and stopping services, refer to the Cisco CallManager Serviceability Administration Guide or to online help in the Cisco CallManager application.
If you changed the default value of a service parameter while running Cisco CallManager 3.0, the default value does not change during the Cisco CallManager 3.1 upgrade process. If you never changed the default value while running Cisco CallManager 3.0, Cisco CallManager updates the parameter value during the Cisco CallManager 3.1 upgrade to match the suggested value seen in Cisco CallManager 3.1 Administration.
Note Unless otherwise specified in this document, all references to the Cisco Media Convergence Server 7835 (MCS-7835) apply to the MCS-7835, which contains a 733-MHz processor, the MCS-7835-1000, which contains a 1-GHz processor, and the customer-provided DL380.
Before You Begin the Cisco CallManager Release 3.1 Upgrade
Before you begin the upgrade, complete the following tasks:
•If you have not previously upgraded your Cisco CallManager 3.0 system to a 3.1 release, write down the default load information for all devices associated with your current Cisco CallManager 3.0 system.
•Back up your Cisco CallManager data, and, if applicable, preserve the hard drives.
•Purge any unused call detail records (CDRs) to prevent timeout of the upgrade and to reduce upgrade time. Cisco recommends storing no more than 1.5 million CDRs in the database. For information on purging CDRs, refer to the latest version of Administrative Reporting Tool Guide for Cisco CallManager.
Caution Before the upgrade, you must disable all Cisco-approved McAfee antivirus services through the Control Panel (
Start > Settings > Control Panel...). You can enable all antivirus services after you complete the upgrade.
If you have Cisco IDS Host Sensor installed on the server, you must set the IDS Agent to
On Warning mode instead of Protecting mode. You can change the mode after you complete the upgrade. For information on how to perform these tasks, click the following URL:
http://www.cisco.com/warp/public/788/AVVID/ids_host_sensor_cm.html
Obtaining Device Default Load Information for Cisco CallManager Release 3.0
Caution Device loads in Cisco CallManager Release 3.0 exist in .asp format whereas device loads in Cisco CallManager Release 3.1 exist in .xml format. If you choose to revert to Cisco CallManager Release 3.0, the devices will not boot properly unless they are running the 3.0 loads prior to the Cisco CallManager reversion. To revert your system, you must have the device default load information for Cisco CallManager Release 3.0.
To obtain the device default load information associated with your Cisco CallManager 3.0 system, perform the following procedure:
Procedure
Step 1 On the publisher server, choose Start > Programs > Cisco CallManager 3.0 > Cisco CallManager 3.0 Administration and log in with administrator privileges.
Step 2 From the CallManager Administration window, choose System > Device Defaults.
Step 3 While viewing the Device Defaults Configuration window, write the load information for the devices currently associated with your Cisco CallManager 3.0 system in Table 3, which already includes the first four digits of the eight-digit load. This information reflects the device default load information associated with the Cisco CallManager 3.0 version currently running on your system.
Step 4 File this information, so it is easily accessible in the future.
Note To revert from Cisco CallManager Release 3.1 to a previous Cisco CallManager 3.0 release, you must retain the device default load information associated with the Cisco CallManager 3.0 version running on your system. See the "Reverting to the Previous Configuration after an Upgrade Attempt" section for more information.
Use Table 3 in conjunction with the "Obtaining Device Default Load Information for Cisco CallManager Release 3.0" section. Fill in the device default load information for Cisco CallManager Release 3.0. The first four digits of an eight-digit load have been inserted for you. Make sure to file this information after you complete the table.
Table 3 Device Default Load Information
Device Type
|
Load Information
|
IP Phones 7960/7940
|
P003
|
IP Phone 7910
|
P004
|
IP Phones 12 S/SP/12 SP+/30 VIP
|
P002
|
IP Phone 30 SP+
|
P001
|
IP Phone 7935
|
P005
|
Analog Access
|
A001
|
Analog Access WS-X6624
|
A002
|
Digital Access+
|
D003
|
Digital Access WS-X6608
|
D004
|
Conference Bridge WS-X6608
|
C001
|
Media Termination Point WS-X6608
|
M001
|
14-Button Line Expansion Module
|
S001
|
Backing Up Cisco CallManager Data and Preserving the Hard Drives
After you write down the device default load information, you perform the backup. Cisco CallManager comes with the Cisco IP Telephony Applications Backup Utility. This utility provides a reliable and convenient way to perform regularly scheduled, automatic backups of Cisco CallManager data.
Note Cisco recommends obtaining a spare hard drive before completing the following procedure; however, you do not have to use a separate drive to preserve the hard drive.
Perform the following steps to back up Cisco CallManager data and preserve the hard drives:
Procedure
Step 1 Perform a Cisco CallManager backup on the publisher server.
For instructions on backing up Cisco CallManager data, refer to latest version of Backing Up and Restoring Cisco CallManager Release 3.2 or the Cisco CallManager installation guide that matches your Cisco CallManager installation CD-ROM.
Step 2 Save the MCS.sti file from the backup server to a tape drive or network directory.
Step 3 If you are backing up the MCS-7820, MCS-7822, MCS-7825, or customer-provided IBM xSeries 330 server, begin the upgrade by completing the steps in the "Upgrading Cisco CallManager Release 3.1" section.
If you are backing up the MCS-7830, MCS-7835, or customer-provided IBM xSeries 340 or 342 server, power off the publisher server and continue to Step 4.
Step 4 Remove the hard drive from Slot 1 and label the drive with the machine name, slot number, and current version of Cisco CallManager.
Step 5 Power on the system. If you have the MCS-7830 or MCS-7835, the system automatically prompts you to press F1 or F2. If you have the customer-provided IBM xSeries 340 or 342 server, the system automatically prompts you to press F2, F4, F5, or F10.
Step 6 To enable interim recovery mode on the MCS-7830 or MCS-7835, press F2 and go to Step 7; to enable interim recovery mode on the customer-provided IBM xSeries 340 or 342 server, press F5 and go to Step 8.
Step 7 This step applies only for the MCS-7830 or MCS-7835. When prompted, press F1 to continue.
Step 8 If a spare hard drive is not available, go to Step 10. If a spare hard drive is available, perform the following steps:
a. After Windows 2000 finishes booting, insert the spare hard drive in Slot 1.
b. For the MCS-7830 or MCS-7835, choose Start > Programs > Compaq Systems Tools > Compaq Array Configuration Utility. When the Array Configuration Utility Warning window opens, click OK.
Note If you cannot find the Compaq Array Configuration Utility, go to the Control Panel by choosing Start > Settings > Control Panel.
For the customer-provided IBM xSeries 340 or 342 server, choose Start > Programs > ServeRaid Manager> ServeRaid Manager.
c. Watch the status bar in the lower, right corner to determine when the drive-mirroring process completes.
Step 9 Repeat Step 3 through Step 8 for each server in the cluster.
Step 10 Begin the upgrade by completing the steps in the "Upgrading Cisco CallManager Release 3.1" section.
Upgrading Cisco CallManager Release 3.1
This section describes how to upgrade from any Cisco CallManager 3.0 or 3.1 release to the latest Cisco CallManager release. You can only use this upgrade utility to upgrade Cisco CallManager Release 3.0 or previous versions of 3.1. This procedure does not support releases prior to 3.0.
If you are running a Cisco CallManager cluster, you must upgrade all the servers in the cluster. You must perform the upgrade on the publisher server first, the TFTP server second, if it does not act as the publisher, and then any other subscribers in the cluster. Make sure to upgrade only one server in the cluster at a time. If you have three servers with 900 devices and no call detailed records (CDRs), the upgrade process takes approximately 3 hours. The size of your Cisco CallManager or CDR database may increase the time that it takes to complete the upgrade process.
Note During the upgrade process, Cisco CallManager services automatically stop, so the software can be upgraded. The services then restart at the end of the process. Because of this brief interruption, call-processing services temporarily stop. You should notify your users that telephone service will be interrupted during this time. Close all programs before proceeding.
After you finish the Cisco IP Telephony Applications backup, you choose to upgrade via the web or CD-ROM. The following sections apply to the upgrade:
•Upgrading the BIOS and Operating System via CD-ROM
•Upgrading the BIOS and Operating System via the Web
•Upgrading Cisco CallManager via CD-ROM or the Web
•Performing Post-Upgrade Tasks
Upgrading the BIOS and Operating System via CD-ROM
Caution You must perform the upgrade on the publisher server first, the TFTP server second, if it does not act as the publisher, and then any other subscribers in the cluster. Make sure to upgrade only one server in the cluster at a time.
Using the Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2), upgrade the BIOS and the operating system by completing the following steps:
Procedure
Step 1 For BIOS upgrades on the IBM xSeries servers, contact the hardware manufacturer directly or navigate to the IBM website through the following URL: http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html; then, go to Step 5.
Step 2 To upgrade the BIOS, you need to insert the Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2) into the CD-ROM drive as soon as you are able to do so. This means that you must power up the server and then insert CD #2 early in the startup process.
Step 3 When the BIOS upgrade completes, remove CD #2 and press any key to continue. The system automatically reboots.
Step 4 Log in to the server and enter the password for the Administrator account; then, click OK.
Caution Cisco strongly recommends that you disable all Cisco-approved McAfee antivirus services and all Cisco-approved intrusion detection software before you complete the operating system upgrade.
Step 5 Disable all Cisco-approved McAfee antivirus services through the Control Panel (Start > Settings > Control Panel...).
Step 6 If you have Cisco IDS Host Sensor installed on the server, you must set the IDS Agent to On Warning mode instead of Protecting mode.
Step 7 To upgrade the operating system, insert Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2) into the CD-ROM drive. The operating system upgrade begins.
Step 8 When the Operating Systems Upgrade window opens, click OK. This upgrade process takes about 6 to 15 minutes to complete, depending on your server type.
Step 9 After the process completes, CD #2 automatically pops out of the CD-ROM drive; then, the system automatically reboots.
Step 10 Log in to the server and enter the password for the Administrator account; then, click OK.
To continue the upgrade, see the "Upgrading Cisco CallManager via CD-ROM or the Web" section.
Upgrading the BIOS and Operating System via the Web
Before you upgrade the BIOS and operating system on your Cisco CallManager server, click http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm to review the latest Cisco-supported BIOS and operating system files available for web download.
Caution You must perform the upgrade on the publisher server first, the TFTP server second, if it does not act as the publisher, and then any other subscribers in the cluster. Make sure to upgrade only one server in the cluster at a time.
Caution Cisco strongly recommends that you disable all Cisco-approved McAfee antivirus services and all Cisco-approved intrusion detection software before you complete the operating system upgrade.
Via the web, upgrade the BIOS and the operating system by completing the following steps:
Procedure
Step 1 Disable all Cisco-approved McAfee antivirus services through the Control Panel (Start > Settings > Control Panel...).
Step 2 If you have Cisco IDS Host Sensor installed on the server, you must set the IDS Agent to On Warning mode instead of Protecting mode.
Step 3 For BIOS upgrades on the IBM xSeries servers, contact the hardware manufacturer directly or navigate to the IBM website through the following URL: http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html; then, go to Step 5.
Step 4 To upgrade the BIOS on the MCS-7835 or MCS-7825, obtain a formatted 1.44 diskette and perform the following procedure:
a. Click http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
b. Choose Cisco CallManager Version 3.1 > Download CallManager Cryptographic Software... > Download Cisco 3DES Cryptographic Software under export licensing controls.
c. To upgrade the BIOS on the MCS-7835, download the appropriate 7835-BIOS file to your hard drive, as specified in the Cisco IP Telephony BIOS and Operating System Roadmap. To upgrade the BIOS on the MCS-7825, download the appropriate 7825-BIOS file to your hard drive, as specified in the roadmap document. Click the following URL to review the roadmap document:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm
d. Make note of the location where you save the downloaded file.
e. Double-click the downloaded file.
f. When prompted, insert the formatted 1.44 MB diskette into a floppy drive.
g. After the diskette is created, you may delete the downloaded BIOS file.
h. Leave the diskette in the drive. Shut down the server and then power it off. Wait 10 seconds and power the server on. The upgrade starts automatically.
Note Do not power off or restart during the BIOS update process. Created using the preceding steps, the README.TXT file on the BIOS diskette provides further instructions.
i. Follow the prompts on the screen.
j. After the BIOS update completes, remove the 1.44 MB diskette and restart the server.
Step 5 To upgrade the Windows 2000 operating system, click http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml and complete the following procedure:
a. Choose Cisco CallManager Version 3.1 > Download CallManager Cryptographic Software... > Download Cisco 3DES Cryptographic Software under export licensing controls.
b. Download the appropriate win-OS-upgrade file, as specified in the Cisco IP Telephony BIOS and Operating System Roadmap. Click the following URL to review this document:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm
c. Note the location where you save the file.
d. Double-click the downloaded file.
e. Wait while the files load to your server.
f. Read and accept the license agreement.
g. Choose Install.
Step 6 After the installation completes, restart your computer for the update to take effect.
Step 7 Log in to the server as the Administrator.
Caution You must log in using the username Administrator. If the Administrator username has been changed, change it back to Administrator.
To continue the upgrade, see the "Upgrading Cisco CallManager via CD-ROM or the Web" section.
Upgrading Cisco CallManager via CD-ROM or the Web
Via CD-ROM or the web, perform the upgrade by completing the following steps:
Procedure
Step 1 If you have not already done so, disable all Cisco-approved McAfee antivirus services through the Control Panel (Start > Settings > Control Panel...).
Step 2 If you have Cisco IDS Host Sensor installed on the server, you must set the IDS Agent to On Warning mode instead of Protecting mode, if you have not already done so.
Step 3 Depending on your upgrade method (via CD-ROM or the web), perform the following procedure:
a. To upgrade via CD-ROM, locate the Cisco CallManager 3.1(3a) Installation and Recovery CD-ROM and insert it into the CD-ROM drive; then, go to Step 4.
b. To upgrade via the web, click http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
c. Choose Cisco CallManager 3.1 and download the Cisco CallManager 3.1(3a) upgrade file to your hard drive.
d. Note the location where you save the downloaded file.
e. Double-click the downloaded file to begin the installation; then, go to Step 4.
Step 4 If the Cisco Product Activation popup window appears, click Yes.
Step 5 In the Welcome to the Cisco CallManager Installation Wizard window, click Next.
Step 6 The CallManager Components window opens, displaying the default selections. For information on available components and standalone database servers, see the "Introduction" section.
Figure 1 shows an example of the CallManager Components window.
Figure 1 CallManager Components Window
Choose the services that you want to activate; then, click Next.
To add or remove services after you complete the upgrade, refer to the "Activating Cisco CallManager Services" section in the latest version of Installing Cisco CallManager Release 3.1.
Note The publisher database serves as the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database. If you are configuring a subscriber database server, make sure that the server that you are installing can connect to the publishing database server before the installation can continue. The installation process necessitates this connection so the publisher database can be copied to the local drive on the subscriber. To make sure a good connection exists between the servers, issue a ping command from the subscriber server to the publisher server before you try to authenticate to it. If you are using Domain Name System (DNS), use a fully qualified domain name (for example, `hostname.cisco.com') with the ping command. If the ping command is not successful, you must exit the installation program, fix the problem, and begin the installation process again.
Step 7 Cisco CallManager autodetects whether you are upgrading the publisher database server or subscriber database server. If you are upgrading the publisher database server, Cisco CallManager automatically chooses I am upgrading/installing the CallManager Publisher. Click Next and go to Step 9.
Figure 2 demonstrates Cisco CallManager autodetection of the publisher.
Figure 2 Cisco CallManager Publisher Autodetection
If a publisher database already exists and you are configuring a subscriber database server, Cisco CallManager automatically chooses I am upgrading/installing the CallManager Subscriber. By default, the publisher database server associated with the subscriber displays in the hostname publisher field. You may choose another publisher by clicking Browse. After you choose the appropriate publisher, click Next and go to Step 8.
Step 8 If Cisco CallManager chose I am upgrading/installing the CallManager Subscriber, an authentication window opens and prompts you to enter usernames and passwords for a Windows 2000 user with administrative privileges and a SQL Server username and password with SQL Server administrative privileges on the publishing database server. Enter the account information in the appropriate fields as prompted and then click Next. The system then connects to the publishing database server.
Figure 3 shows an example of the authentication window.
Figure 3 Authentication to Publishing Database Window
Step 9 You have completed the configuration of Cisco CallManager and the database server. Now that the Cisco CallManager and other included software are ready to be installed, click Next. This part of the installation takes about 30 minutes.
Step 10 If you require no update to the backup utility, a window displays prompting you to enter a new password for the local Administrator; enter the new password in the New Password field and then enter it in the Retype Password field. Click OK and then skip to Step 21.
Caution Enter the same Administrator password for the publisher and all subscribers in the cluster, so Cisco CallManager database replication occurs.
Step 11 If you need to update the backup utility, the Cisco IP Telephony Applications Backup Utility Setup loads automatically. You must specify whether this server will act as a backup target or the backup server during the backup and restore operation. Cisco recommends when you are upgrading Cisco CallManager on the publisher server that you choose Backup Server. For information on the latest Cisco IP Telephony Applications Backup Utility, refer to the latest version of Backing Up and Restoring Cisco CallManager Release 3.1.
The backup server actually performs the backup operation. It stores the backup data in the directory or tape drive destination that you specify. If a server is configured as a backup server, it automatically gets added to the backup target list.
A backup target server contains data to be backed up. You can choose more than one target, but you can choose only one server.
Choose either Server or Target and then click OK.
Note Cisco strongly recommends that you use the Cisco IP Telephony Applications Backup Utility to perform backups and that no third-party backup or other software is used. However, if you do not want to use the Cisco IP Telephony Applications Backup Utility, complete the installation as instructed and then stop the service called "stiBack for Cisco IP Telephony Applications." To stop the service, choose Start > Run, enter services.msc /s, choose the service in the main window, and click Stop Service.
Step 12 If you chose Target in the previous step, a message appears indicating that the setup is complete. You need to configure this server as a Cisco CallManager target on the backup server. Click OK and then go to Step 20.
If you chose Server in the previous step, continue with Step 13.
Step 13 In the Backup Utility Configuration window, add the name of any additional Cisco CallManager servers that you want to back up by clicking Add, entering the server name, and then clicking OK. Click Delete to remove servers from the target list. If you want to add a remote server, you must install it and connect it to the network before you add it to the target list. A prompt asks you to enter a username and password with administrator access rights on the remote server; then, click Verify.
Note The Backup Utility attempts to connect to the remote server. If the remote server is not found, the authentication fails. The server name remains in the target list but may not be accessible.
Step 14 Click the Destination tab. You must choose a destination for backups to be performed. No default destination setting exists.
Figure 4 shows an example of the Destination tab in the Cisco IP Telephony Applications Backup Utility configuration window.
Figure 4 Destination Tab in the Cisco IP Telephony Applications Backup Utility Configuration Window
Note If you choose a network directory as the backup destination, the directory must be shared in Windows 2000. To share a directory, log in on that server, right-click the directory folder icon that you want to share, click Sharing..., click Share this folder, and then click OK.
You can click the Tape device radio button only if you have a MCS-7835, IBM xSeries 340 or 342 server. Only the MCS-7835, IBM xSeries 340, and 342 servers have a tape drive available. You must click Network directory or Tape device to use the Cisco IP Telephony Applications Restore Utility on your server.
Step 15 Choose Network directory, Local directory, or Tape device to specify where backup files will be backed up. To enter a network or local directory, you can enter the path and directory name or choose it from a browse box by clicking Browse. For network directories, you must supply a username and password with administrator access rights on that server. In the tape device box, only tape drives configured in Windows NT or Windows 2000 appear. To add new devices, click Add device....
Step 16 Click the Schedule tab. Figure 5 shows an example of the Schedule tab in the Cisco IP Telephony Applications Backup Utility Configuration window.
Figure 5 Schedule Tab in Cisco IP Telephony Applications Backup Utility Configuration Window
Step 17 Choose the days and times when you want the backup to run. The default sets the backup time for
2:00 am Tuesday through Saturday. You can also choose the length of the system log in days; then, click OK.
Caution Cisco CallManager backups should occur during off-peak hours because CPU utilization is high during the backup process.
Step 18 The Performance tab allows the operating system to modify the allocation of CPU resources during the backup process. Click the Performance tab to prioritize when the backup service (stiBack.exe) will run during the next backup. Three options, Low, Normal, and Below Normal, appear in the window. Before you click one of the three options, consider the following information:
a. Clicking the Normal radio button accepts the default priority associated with the server.
b. Clicking the Below Normal radio button ensures that configured services remain responsive while the backup occurs. When you click this option, which is available only on a Windows 2000 server, be aware that your backup may take longer than it would at the Normal setting.
c. Clicking the Low radio button ensures that configured services remain completely responsive during the backup. Be aware that your backup may take longer than it would at the Normal or Below Normal setting.
If you do not click one of the performance radio buttons, the Normal radio button serves as the default priority for the backup service (sti.Back.exe) that runs on the server during the next backup.
Step 19 To save your settings and exit the Backup Utility Configuration, click OK. For more information on the Backup Utility, refer to the latest version of Backing Up and Restoring Cisco CallManager Release 3.1.
Step 20 A prompt asks you to enter a new password for the local Administrator account. Enter the new password in the New Password field and then enter it in the Retype Password field. Click OK.
Caution When entering passwords for the local Administrator and SA (SQL Server system administrator) accounts, do not use the apostrophe. Enter the same Administrator password for the publisher and all subscribers in the cluster, so Cisco CallManager database replication occurs.
Step 21 A prompt asks you to enter a new password for the SA (SQL Server system administrator) account. Enter a new password of at least 5 characters in the New Password field and then enter it in the Retype Password field. Click OK.
Step 22 A message indicates that both passwords changed successfully. Click OK.
Step 23 When prompted, click Yes to reboot the system.
Step 24 Enable all Cisco-approved McAfee antivirus services through the Control Panel (Start > Settings > Control Panel...).
Step 25 If you have Cisco IDS Host Sensor installed on the server, set the IDS Agent to Protecting mode instead of On Warning mode.
Step 26 After you perform the upgrade and your Cisco CallManager is operational, you should back up your Cisco CallManager data. For information on backing up Cisco CallManager data, refer to the latest version of Backing Up and Restoring Cisco CallManager Release 3.1.
Caution Backing up your Cisco CallManager data after an upgrade is essential. Refer to the latest version of Backing Up and Restoring Cisco CallManager Release 3.1 for implications and scenarios associated with not backing up your data.
See the "Performing Post-Upgrade Tasks" section to complete post-upgrade tasks.
Performing Post-Upgrade Tasks
After you complete the upgrade, perform the tasks in the following sections:
•Verifying Services, Patches, and Hotfixes
•Viewing the Component Versions Installed on the Server
•Drive Mirroring for the MCS-7830, MCS-7835, or IBM xSeries 340 and 342 Server
•Using the Cisco CallManager Music On Hold CD-ROM or Download
Note You must upgrade the Telephony Application Programming Interface and Java Telephony Application Programming Interface (TAPI/JTAPI) client software on any application server or client workstation on which TAPI/JTAPI applications are installed. If you do not upgrade the TAPI/JTAPI client, your application will fail to initialize. To ensure that you upgrade to the appropriate TAPI/JTAPI release, refer to the version of the Release Notes for Cisco CallManager Release 3.1 that matches this upgrade document.
The following information applies if you have integrated Cisco Unity system with Cisco CallManager. If you upgraded from the latest release of Cisco CallManager 3.0, you must upgrade the Cisco Unity-CM TAPI service provider (TSP) after you upgrade Cisco CallManager. Upgrading the Cisco Unity TSP makes the voice-mail ports available to Cisco Unity. To ensure that you upgrade to the appropriate Cisco Unity TSP release, refer to the compatibility matrix in the version of the Release Notes for Cisco CallManager Release 3.1 that matches this upgrade document.
Verifying Services, Patches, and Hotfixes
To confirm that the upgrade completed successfully, verify that all services listed in your Services window are running. Choose Start > Programs > Administrative Tools > Services and verify the following services:
•Cisco CallManager
•Cisco Database Layer Monitor
•Cisco IP Voice Media Streaming Application
•Cisco Messaging Interface
•Cisco RIS Data Collector
•Cisco TFTP
•DC Directory Server
Depending on which services you have installed on your system, some services shown in the preceding list may not appear in your Services window.
Verify that you have the latest Microsoft patches and hotfixes running on your system. Click http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml; choose Cisco CallManager Version 3.1 > Download CallManager Cryptographic Software... > Download Cisco 3DES Cryptographic Software under export licensing controls; download the latest Microsoft patches and hotfixes.
Viewing the Component Versions Installed on the Server
The stiver.exe program reports the current version of all installation components, including the operating system, upgrade, and backup and restore utility. Be aware that Cisco does not report the actual Cisco CallManager version through this program. Most of these components, run from the installation CD-ROMs during the initial installation, no longer exist on the system.
The version for OS Image equals your operating system CD-ROM version number. The version of OS Image will change only if you do a new installation using the Cisco IP Telephony Server Operating System Hardware Detection CD-ROM (CD #1).
The version for stiOSUpg.exe equals the version of the operating system upgrade that you last ran either via CD-ROM or via the web. When Cisco updates and releases the Cisco IP Telephony Server Operating System OS/BIOS Upgrade CD-ROM (CD #2), the version of stiOSUpg changes.
Perform the following procedure to view the component versions installed on the server:
Procedure
Step 1 Use Windows Explorer to browse to the following folder:
C:\sti\stiver
Step 2 View the versions of the components running on your server.
Drive Mirroring for the MCS-7830, MCS-7835, or IBM xSeries 340 and 342 Server
Perform the following procedure only if you did not use a spare hard drive during the backup of Cisco CallManager data. Make sure that the system functions properly before performing the following procedure. Run your Cisco CallManager system for several days to verify that no problems exist. After you verify the services, you must reinsert the hard drives that you removed prior to installation.
To reinsert the hard drives, complete the following steps:
Note Cisco recommends that you perform the drive-mirroring process after regular business hours. You should notify your users that telephone service may be interrupted during this time.
Procedure
Step 1 Start with the publisher server. Place the hard drive that was removed during the preinstallation steps back into Slot 1.
Step 2 Perform the following task that applies to your specific server:
a. For the MCS-7830 or MCS-7835, choose Start > Programs > Compaq Systems Tools > Compaq Array Configuration Utility. When the Array Configuration Utility Warning window opens, click OK.
For the customer-provided IBM xSeries 340 or 342 servers, choose Start > Programs > ServeRaid Manager> ServeRaid Manager.
b. Watch the status bar in the lower, right corner to determine when the drive-mirroring process completes.
Step 3 Repeat Step 1 and Step 2 for each server in the cluster.
Using the Cisco CallManager Music On Hold CD-ROM or Download
Note This section applies if you have never downloaded the Cisco CallManager Music On Hold files from the web or used the Cisco CallManager Music On Hold CD-ROM.
When you initially install Cisco CallManager on your server, a default music on hold sample automatically installs for customer use. To increase your music on hold (MOH) selection, you may also install the Cisco CallManager Music On Hold CD-ROM that ships with your Cisco IP Telephony Applications Server, or you may download one of the two following files via the web:
•ciscocm-MusicOnHold, which is a set of wav files providing the entire music selection from the CD-ROM
•ciscocm-MusicOnHoldSampler, which is a small set of files offering a sample of music available on the CD-ROM
For information on the MOH feature, refer to the latest version of the Cisco CallManager Administration Guide and the latest version of the Cisco CallManager System Guide.
As a Cisco CallManager user, you can use any of the contents of the CD-ROM/files with music on hold. Because of licensing restrictions, you must not distribute the Cisco CallManager Music on Hold CD-ROM/files to anyone else, and you must not use it for any other purpose.
Reverting to the Previous Configuration after an Upgrade Attempt
In the unlikely event of an upgrade failure, or if you prefer an earlier version of Cisco CallManager, perform the following steps to return the Cisco IP Telephony Applications Server to the configuration in effect prior to the upgrade.
Reverting a 3.1 Cisco Device Load to a 3.0 Cisco Device Load
Caution Device loads in Cisco CallManager Release 3.0 exist in .asp format whereas device loads in Cisco CallManager Release 3.1 exist in .xml format. If you choose to revert to Cisco CallManager Release 3.0, the devices will not boot properly unless they are running the 3.0 loads prior to the Cisco CallManager reversion. To revert your system, you must have the device default load information for Cisco CallManager Release 3.0.
If you want to revert from Cisco CallManager Release 3.1 to Cisco CallManager Release 3.0, perform the following procedure:
Procedure
Step 1 Locate the device default load information associated with the Cisco CallManager Release 3.0 previously running on your system before the upgrade attempt. See Table 3 for more information.
Step 2 On the publisher server, choose Start > Programs > Cisco CallManager 3.1 > CallManager Administration and log in with administrator privileges.
Step 3 From the CallManager Administration window, choose System > Device Defaults.
Step 4 On the Device Defaults Configuration window, enter the device default load information from Table 3 in the appropriate Load Information fields.
Step 5 To reset the devices, click Update.
To continue the reversion, see the "Reconfiguring the MCS-7820, MCS-7822, MCS-7825, or IBM xSeries 330 Server After an Upgrade Attempt" section or the "Reconfiguring the MCS-7830, MCS-7835, IBM xSeries 340 or 342 Server After an Upgrade Attempt" section for information on how to reconfigure your server.
Reconfiguring the MCS-7820, MCS-7822, MCS-7825, or IBM xSeries 330 Server After an Upgrade Attempt
To reconfigure the MCS-7820, MCS-7822, MCS-7825, or IBM xSeries 330 server after an upgrade attempt, perform the following procedure:
Procedure
Step 1 Reinstall Cisco CallManager. For installation instructions, refer to the Cisco CallManager installation document that matches your Cisco CallManager installation 3.0 or 3.1 CD-ROM. Navigate to the appropriate Cisco CallManager installation documents by clicking the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Step 2 Perform the necessary upgrade(s) to match the most recent Cisco IP Telephony Applications backup.
Note To revert to the pre-upgrade configuration, you must restore the version of Cisco CallManager where the last successful backup occurred.
Step 3 Revert the system to the pre-upgrade configuration by using the Cisco IP Telephony Applications Restore Utility. For more information on the Cisco IP Telephony Applications Restore Utility, refer to latest version of Backing Up and Restoring Cisco CallManager Release 3.1 or the Cisco CallManager installation guide that matches your Cisco CallManager installation CD-ROM.
Reconfiguring the MCS-7830, MCS-7835, IBM xSeries 340 or 342 Server After an Upgrade Attempt
To reconfigure the MCS-7830, MCS-7835, or IBM xSeries 340 or 342 server after an upgrade attempt, perform the following procedure:
Procedure
Step 1 Shut down the server.
Step 2 Remove the hard drive from Slot 0. Put the hard drive that was removed prior to the upgrade into Slot 1.
Step 3 Power on the system. If you have the MCS-7830 or MCS-7835, the system automatically prompts you to press F1 or F2. If you have the customer-provided IBM xSeries 340 or 342 server, the system automatically prompts you to press F2, F4, F5, or F10.
Step 4 To enable interim recovery mode on the MCS-7830 or MCS-7835, press F2 and go to Step 5; to enable interim recovery mode on the customer-provided IBM xSeries 340 or 342 server, press F5 and go to Step 6.
Step 5 This step applies only for the MCS-7830 or MCS-7835. When prompted to do so, press F1 to continue.
Step 6 Repeat Step 1 through Step 5 for each server in the cluster.
Step 7 Verify that all services in your Services window are running properly. See the "Performing Post-Upgrade Tasks" section for information on verifying services.
Step 8 Replace the hard drive in Slot 0 and allow the drive-mirroring process to complete.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems, Inc.
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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