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Cisco Unified Communications Manager (CallManager)

Upgrading Cisco CallManager Release 3.0(3)

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Table Of Contents

Upgrading Cisco CallManager Release 3.0(3)

Cisco CallManager Release 3.0 Upgrade

Upgrading Cisco CallManager Release 3.0

Performing a Recovery

Obtaining Technical Assistance

Cisco Connection Online

Technical Assistance Center

Documentation Feedback


Upgrading Cisco CallManager Release 3.0(3)


Cisco CallManager Release 3.0 Upgrade is a full version of Cisco CallManager and is an upgrade of previous releases of 3.0. This upgrade should be performed on all servers in the cluster. For a complete description of Cisco CallManager, see the Cisco CallManager Administration Guide, Release 3.0. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/admin_gd/admin_gd/index.htm

Cisco CallManager Release 3.0 Upgrade

For a list of new features and enhancements in Cisco CallManager Release 3.0, see the Release Notes for Cisco CallManager Release 3.0. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/rel_note

Upgrading Cisco CallManager Release 3.0

Before you begin, make sure you have a good backup of the Cisco CallManager 3.0 data stored on tape or on a network directory. For instructions on backing up Cisco CallManager data, see Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/cm30inst.htm


Note During the upgrade process, Cisco CallManager services are automatically stopped so that the software can be upgraded. The services are then restarted at the end of the process. Because of this brief interruption, call processing service is temporarily stopped. You should notify your users that telephone service will be interrupted during this time.



Step 1 Download the Cisco CallManager 3.0(3) upgrade file to your hard drive. Make note of the location where you save the downloaded file.

Step 2 Double-click on the downloaded file to begin the installation.

Step 3 When the InstallShield Wizard opens, click Next.

Step 4 The License Agreement window opens. Read through the contents of the agreement. If you consent to the terms of the agreement, click Yes. If you do not consent, click No to terminate the upgrade process.

Step 5 On the Select Components window, select the components you want to install and then click Next.

Step 6 If you want to configure CiscoWorks2000 Syslog Collector, click Yes to this prompt, enter the CiscoWorks2000 server name in the next dialog box, and click Next. If you do not want to configure the Syslog Collector, click No.


Caution Ensure you select the correct option in Step 7. If you select the wrong option, you must perform the steps in the "Performing a Recovery" section that follows.

Step 7 If you are upgrading a Cisco CallManager subscriber, enter the hostname or the IP address of the publisher server in the primary CallManager SQL server hostname field and then click Next.

If you are upgrading a Cisco CallManager publisher, select I want this machine to host the primary database. Then click Next and go to Step 9.

Step 8 When the SQL Server Authentication window opens, you must enter the username and password of a user with SQL Server administrator privileges for the publisher database server (source) and for this server (target). Then click Next.


Note You must enter correct SQL Server administrator usernames and passwords. If this server is unable to authenticate with the SQL database server, you will not be able to continue with the upgrade.


Step 9 When the InstallShield Wizard Complete window opens, select Yes, I want to restart my computer now and then click Finish.


Performing a Recovery

If you made an incorrect server selection in Step 7, you must reinstall the upgrade and perform a few housekeeping tasks to return the server to an operational condition.

Perform the following procedures to recover the server:

Reinstall the 3.0(3) upgrade

Remove the SQL Server subscription

Run a DC Directory configuration utility on the publisher server

Run a DC Directory configuration utility on each subscriber server

Reinstall the 3.0(3) Upgrade


Step 1 On the publisher server, perform the upgrade again. In Step 7, make sure you choose I want this machine to host the primary database.

Step 2 After the upgrade completes and the system reboots, perform the "Remove the SQL Server Subscription" procedure that follows.

Remove the SQL Server Subscription


Step 1 Open SQL Server Enterprise Manager by selecting Start > Programs > Microsoft SQL Server 7.0 > Enterprise Manager.

Step 2 Expand the folder tree until you see the Databases folder located in the following path: Microsoft SQL Servers/SQL Server Group/<this server's hostname>.

Step 3 Click the plus sign next to Databases and then click the plus sign next to the highest numbered Cisco CallManager database (for example: CCM0300, CCM0301).

Step 4 Click the plus sign next to the Publications folder and then highlight the subscription contained in the folder. The subscription will contain the same name as the database in Step 3.

Step 5 The main window displays a list of current subscriptions. Right-click on the subscription named <this server's hostname>:<database name>, where <this server's hostname> is the name of the Publisher and <database name> is the database from Step 3.

Step 6 Select Delete Subscription and then click Yes. A window displays asking if you want to remove the subscription information from the Subscriber. Click No and then close Enterprise Manager.

Step 7 Perform the "Run a DC Directory configuration utility on the publisher server" procedure that follows.


Run a DC Directory configuration utility on the publisher server

These steps should be performed after all of the servers in the cluster have been upgraded to Cisco CallManager Release 3.0(3). These steps must be run locally on each server to work properly.


Step 1 On the Publisher, open a command prompt window by selecting Start > Run. Enter cmd in the text box and press Enter.

Step 2 Enter the following commands in the command prompt window. Wait until the prompt displays before entering the next command. Press Enter after each command:

a. c:\dcdsrvr\bin

b. avvid_save

c. net stop dcdirectory

The message "The DC Directory Server service was stopped successfully" displays.

d. cleandsa

Step 3 When instructed to by the prompt, press a key to continue.

Step 4 Enter the following commands in the command prompt window. Wait until the prompt displays before entering the next command. Press Enter after each command:

a. net start dcdirectory

The message "The DC Directory Server service was started successfully" displays.

b. avvid_cfg "(local)" <database name> where <database name> is the name of the database used in Step 3 of the previous procedure.

For example:

avvid_cfg "(local)" CCM0300

c. avvid_restore

Step 5 To close the command prompt window, enter exit and press Enter.

Step 6 Perform the "Run a DC Directory configuration utility on each subscriber server" procedure that follows.


Run a DC Directory configuration utility on each subscriber server

Perform the following steps on each subscriber server:


Step 1 Open a command prompt window by selecting Start > Run. Enter cmd in the text box and press Enter.

Step 2 Enter the following commands in the command prompt window. Wait until the prompt displays before entering the next command. Press Enter after each command.

a. c:\dcdsrvr\bin

b. net stop dcdirectory

The message "The DC Directory Server service was stopped successfully" displays.

c. cleandsa

Step 3 When instructed to by the prompt, press a key to continue.

Step 4 Enter the following commands in the command prompt window. Wait until the prompt displays before entering the next command. Press Enter after each command.

d. net start dcdirectory

The message "The DC Directory Server service was started successfully" displays.

e. avvid_scfg.cmd <publisher> <subscriber> where <publisher> is the name of the publisher server and <subscriber> is the name of the subscriber server on which the procedure is being performed.

For example:

avvid_scfg.cmd Cisco-Pub Cisco-Sub

Step 5 To close the command prompt window, enter exit and press Enter.

Step 6 Perform this procedure on each subscriber server.


Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

WWW: www.cisco.com

Telnet: cco.cisco.com

Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.

From North America, call 408 526-8070

From Europe, call 33 1 64 46 40 82

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language
E-mail Address

English

tac@cisco.com

Hanzi (Chinese)

chinese-tac@cisco.com

Kanji (Japanese)

japan-tac@cisco.com

Hangul (Korean)

korea-tac@cisco.com

Spanish

tac@cisco.com

Thai

thai-tac@cisco.com


In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

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