Table Of Contents
Upgrading Cisco CallManager Release 3.0(7) from the Web
Cisco CallManager Release 3.0 Upgrade
Upgrading Cisco CallManager Release 3.0
Post-Installation Checklist
Obtaining Technical Assistance
Cisco Connection Online
Technical Assistance Center
Documentation Feedback
Upgrading Cisco CallManager Release 3.0(7) from the Web
Cisco CallManager Release 3.0(7) Upgrade is a full version of Cisco CallManager and is an upgrade of previous releases of 3.0. This upgrade should be performed on all servers in the cluster, beginning with the publisher. This document assumes that all of the servers in your cluster are currently in an operational state. Follow all the following steps to ensure a successful install. For a complete description of Cisco CallManager, see the Cisco CallManager Administration Guide, Release 3.0. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/admin_gd/admin_gd/index.htm
Cisco CallManager Release 3.0 Upgrade
For a list of new features and enhancements in Cisco CallManager Release 3.0, see the Release Notes for Cisco CallManager Release 3.0. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/rel_note
Upgrading Cisco CallManager Release 3.0
Before you begin, make sure you have a good backup of the Cisco CallManager 3.0 data stored on tape or on a network directory. For instructions on backing up Cisco CallManager data, see Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server. You can view this document by clicking on the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/cm30inst.htm
Note 
If you are running a Cisco CallManager cluster, all the servers in the cluster must be upgraded. You must perform the upgrade on the publisher server first and then on each subscriber server.
Note During the upgrade process, Cisco CallManager services automatically stop so that the software can be upgraded. The services then restart at the end of the process. Because of this brief interruption, call processing service temporarily stops. You should notify your users that telephone service will be interrupted during this time. Close all programs before proceeding.
Caution If you are upgrading from Cisco CallManager 3.0(5a) or later to Cisco CallManager 3.0(7), skip to
Step 19.
Note If you are upgrading from Cisco CallManager release 3.0(4) or later on the MCS 7835, you must upgrade the BIOS. Apply the 7835-Bios-08-24-2000.exe only to MCS 7835 servers running Cisco CallManager 3.0(4) or later. Previous versions do not require and have not been tested with the 7835 08-24-2000 BIOS. If you are upgrading on any other platform, skip to Step 9.
Step 1 Obtain a formatted 1.44 MB diskette.
Step 2 Download the Softpaq file 7835-BIOS-08-24-00.exe from http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr to your hard drive. Make note of the location where you save the downloaded file.
Step 3 Double-click on the downloaded file.
Step 4 When prompted, insert the formatted 1.44 MB diskette into a floppy drive.
Step 5 After the diskette is created, you may delete the downloaded file 7835-BIOS-08-24-00.exe.
Step 6 Leave the diskette in the drive. Power off the server, wait 10 seconds, and power it on. The upgrade starts automatically.
Note Do not power off or restart during the BIOS update process. The README.TXT file located on the BIOS diskette that is created using the preceding steps provides further instructions.
Step 7 Follow the prompts on the screen.
Step 8 After the BIOS update completes, remove the 1.44 MB diskette and restart the server.
Note The following standard installation for Service Pack 1 contains general enhancements and performance improvements for Windows 2000 Server. Apply Service Pack 1 to all Cisco MCS and customer-provided Compaq DL-380 servers running Cisco CallManager 3.0(5a) or later. You may also apply Service Pack 1 to servers running Cisco CallManager 3.0(4); previous versions do not require and have not been tested for use with Service Pack 1.
Step 9 Download the file win-servicpack1.exe from http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr. Make note of the location where you save the file.
Step 10 Double-click on the downloaded file.
Step 11 Wait while the files load to your server.
Step 12 Read and accept the license agreement.
Step 13 Click Install.
Step 14 After the installation completes, restart your computer for the update to take effect.
Note The following installation for the Windows 2000 Virtual Memory fix enhances the way virtual memory is allocated and de-allocated. The result is a lower baseline of `used' virtual memory. Apply the Windows 2000 Virtual Memory fix to all Cisco MCS and customer-provided Compaq DL-380 servers running Cisco CallManager 3.0(5a) or later. You may also apply the virtual memory fix to servers running 3.0(4); previous versions do not require and have not been tested for use with the virtual memory fix.
Caution Install the Windows Virtual Memory fix
after installing Service Pack 1.
Step 15 Download the file win-virtual-memory-fix.exe from http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr. Make note of the location where you save the file.
Step 16 Double-click the downloaded file.
Step 17 Wait while the files load to your server.
Step 18 After the install completes, restart the server for the update to take effect.
Step 19 Log in to the server as the Administrator.
Caution You must log in using the username Administrator. If the Administrator username has been changed, change it back to Administrator.
Step 20 Download the Cisco CallManager 3.0(7) upgrade file from http://www.cisco.com/pcgi-bin/tablebuild.pl/callmgr to your hard drive. Make note of the location where you save the downloaded file.
Step 21 Double-click on the downloaded file to begin the installation.
Step 22 If the Cisco Product Activation popup window appears, click Yes.
Step 23 Click Next at the Welcome to the Cisco CallManager Installation Wizard window.
Step 24 On the CallManager Components window, choose the services you wish to activate; then, click Next. This window displays the default selections. You must choose the services you want activated on this server.
Note The Cisco IP Voice Media Streamer contains the Media Termination Point (MTP) and Conference Bridge services.
Note If you are installing TFTP only, the database option will be selected automatically when you select TFTP. Database installation is required for TFTP support.
Note To add or remove services later, see the "Activating Cisco CallManager Services" section in Installing Cisco CallManager Release 3.0(6).
Step 25 If you have CiscoWorks2000 installed on a server on your network, check the Configure CiscoWorks2000 Syslog Collector check box and enter the domain host name in the form "myserver.mydomain.com." Otherwise, make sure the check box is not checked. Click Next.
Caution If you are configuring a subscriber database server, the server you are installing must be able to connect to the publishing database server before the installation can continue. This connection is necessary because the subscriber server attempts to connect to the publisher server so that the publisher database can be copied from that server to the local drive on the subscriber server. To make sure a good connection exists between the servers, issue a ping
command from the subscriber server to the publisher server before you try to authenticate to it. If you are using DNS, use a fully qualified domain name (for example, `hostname.cisco.com') with the ping command. If the ping command is not successful, you must exit the installation program, fix the problem, and begin the installation process again.
Step 26 If the server you are upgrading is the publisher database, choose I am upgrading/installing the CallManager Publisher. Refer to the following screen shot.
If a publisher database already exists and you are configuring a subscriber database server, choose I am upgrading/installing the CallManager Subscriber and enter the computer name of the publishing database server.
Step 27 Click Next.
Note The publisher database is the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database.
Caution This upgrade utility can only be used to upgrade Cisco CallManager Release 3.0. This procedure does not support releases prior to 3.0.
Step 28 If you chose I am upgrading/installing the CallManager Publisher in the previous step, go to Step 29. If you chose I am upgrading/installing the CallManager Subscriber, an authentication window opens and prompts you to enter usernames and passwords for a Windows 2000 user with administrative privileges and a SQL Server user with SQL Server administrative privileges on the publishing database server. Enter the account information in the appropriate fields as prompted and then click Next. The system connects to the publishing database server.
Step 29 You have completed the configuration of Cisco CallManager and the database server. The Cisco CallManager and other included software are ready to be installed. Click Next. This part of the installation takes about 30 minutes.
Step 30 If no update is required for the backup utility, a window displays prompting you to enter a new password for the local Administrator, and you can skip to Step 38.
If an update of the backup utility is required, the Cisco MCS Backup Utility Setup loads automatically. You must specify whether this server will act as a backup target or the backup server during the backup and restore operation.
The backup server actually performs the backup operation. It stores the backup data in the directory or tape drive destination that you specify. If a server is configured as a backup server, it automatically will be added to the backup target list.
A backup target is a server that contains data to be backed up. You can choose more than one target, but you can choose only one server.
Choose either Server or Target and then click OK.
Note Cisco strongly recommends that you use the Cisco MCS Backup Utility to perform backups and that no third-party backup software is used. However, if you do not want to use the Cisco MCS Backup Utility, complete the installation as instructed, and then stop the service called "stiBack for Cisco MCS." To stop the service, choose Start > Run, enter services.msc /s, choose the service in the main window, and click Stop Service.
Step 31 If you chose Target in the previous step, a message appears indicating that the setup is complete. You will need to configure this server as a CallManager target on the backup server. Click OK and then go to Step 39.
If you chose Server in the previous step, continue with Step 32.
Step 32 On the Backup Utility Configuration window, add the name of any additional Cisco CallManager servers you want to back up by clicking Add, entering the server name, and then clicking OK. Click Delete to remove servers from the target list. If you want to add a remote server, you must install it and connect it to the network before you add it to the target list. You are prompted to enter a username and password with administrator access rights on the remote server; then, click Verify.
Note The Backup Utility attempts to connect to the remote server. If the remote server is not found, the authentication fails. The server name remains in the target list, but may not be accessible.
Step 33 Click the Destination tab. Choose a destination location where the backup data will be stored. You must choose a destination for backups to be performed. No default destination setting exists.
Note If you select a network directory as the backup destination, the directory must be shared in Windows 2000. To share a directory, log in on that server, right-click on the directory folder icon you want to share, click Sharing..., click Share this folder, and then click OK.
Step 34 Choose Network directory, Local directory, or Tape device to specify where backup files will be backed up. To enter a network or local directory, you can enter the path and directory name or choose it from a browse box by clicking Browse. For network directories, you must supply a username and password with administrator access rights on that server. In the tape device box, only tape drives configured in Windows NT or Windows 2000 appear. To add new devices, click Add device....
Note Tape drives are available on the MCS-7835.
Step 35 Choose the Schedule tab.
Step 36 Choose the days and times you want the backup to run. The default is 2:00 am Tuesday through Saturday. You can also choose the length of the system log in days; then, click OK.
Caution Cisco CallManager backups should be timed to occur during off-peak hours because CPU utilization is high during the backup process.
Step 37 Click OK to save your settings and exit the Backup Utility Configuration. For more information on the Backup Utility, see the "Performing Backup and Restore Procedures" section in Installing Cisco CallManager Release 3.0(6).
Step 38 You are prompted to enter a new password for the local Administrator account. Enter the new password in the New Password field and then enter it in the Retype Password field. Click OK.
Caution When entering passwords for the local Administrator and SA (SQL Server system administrator) accounts, do not use the apostrophe.
Step 39 You are prompted to enter a new password for the SA (SQL Server system administrator) account. Enter a new password of at least 5 characters in the New Password field and then enter it in the Retype Password field. Click OK.
Step 40 A message indicates that the password was changed successfully. Click OK.
Step 41 If you are not a member of a workgroup, skip to Step 42.
If you are a member of a workgroup, you can choose to remain a workgroup member or join an NT domain. If you want to join a domain, enter the NT domain name, and the username and password of a user with administrator privileges on this server; then, click OK.
Step 42 Click Yes when prompted if you want to reboot the system.
Note After you have performed the upgrade and your Cisco CallManager is operational, you should back up your Cisco CallManager data. For information on backing up Cisco CallManager data, see the "Backing Up the Cisco CallManager Data" section in Installing Cisco CallManager Release 3.0(6).
Post-Installation Checklist
To confirm that the upgrade completed successfully, verify that all the services listed in your Services window are running. Choose Start > Programs > Administrative Tools > Services and check the following services.
•Cisco CallManager
•Cisco Database Layer Monitor
•Cisco IP Voice Media Streaming App
•Cisco Messaging Interface
•Cisco SNMP Data Collector
•Cisco TFTP
•DC Directory Server
Note Depending on which services you have installed on your system, all services shown in the preceding list may not appear in your Services window
Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco Connection Online
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
•WWW: www.cisco.com
•Telnet: cco.cisco.com
•Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.
–From North America, call 408 526-8070
–From Europe, call 33 1 64 46 40 82
You can e-mail questions about using CCO to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following addresses:
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English
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tac@cisco.com
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japan-tac@cisco.com
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korea-tac@cisco.com
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tac@cisco.com
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thai-tac@cisco.com
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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