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Cisco Unified Communications Manager (CallManager)

Upgrading Cisco CallManager Release 3.0(5)

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Upgrading Cisco CallManager Release 3.0(5)

Cisco CallManager Release 3.0 Upgrade

Upgrading Cisco CallManager Release 3.0

Obtaining Technical Assistance

Cisco Connection Online

Technical Assistance Center

Documentation Feedback


Upgrading Cisco CallManager Release 3.0(5)


Cisco CallManager Release 3.0(5) Upgrade is a full version of Cisco CallManager and is an upgrade of previous releases of 3.0. This upgrade should be performed on all servers in the cluster, beginning with the publisher. For a complete description of Cisco CallManager, see the Cisco CallManager Administration Guide, Release 3.0. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/admin_gd/admin_gd/index.htm

Cisco CallManager Release 3.0 Upgrade

For a list of new features and enhancements in Cisco CallManager Release 3.0, see the Release Notes for Cisco CallManager Release 3.0. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/rel_note

Upgrading Cisco CallManager Release 3.0

Before you begin, make sure you have a good backup of the Cisco CallManager 3.0 data stored on tape or on a network directory. For instructions on backing up Cisco CallManager data, see Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server. You can view this document by clicking on the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/cm30inst.htm


Note If you are running a Cisco CallManager cluster, all the servers in the cluster must be upgraded. You must perform the upgrade on the publisher server first and then on each subscriber server.



Note During the upgrade process, Cisco CallManager services are automatically stopped so that the software can be upgraded. The services are then restarted at the end of the process. Because of this brief interruption, call processing service is temporarily stopped. You should notify your users that telephone service will be interrupted during this time.



Step 1 On the server you are upgrading, log in to the server as a user with administrative privileges.

Step 2 Download the Cisco CallManager 3.0(5) upgrade file to your hard drive. Make note of the location where you save the downloaded file.

Step 3 Double-click on the downloaded file to begin the installation.

Step 4 On the Cisco Product Activation popup window, click Yes.

Step 5 Click Next at the Welcome to the Cisco CallManager Installation Wizard window.

Step 6 On the CallManager Components window, select the services you wish to activate in this initial installation; then, click Next. When Cisco CallManager services are activated, they are placed in a stopped state. To start services after the installation is complete, refer to the "Control Center" chapter in the Cisco CallManager Administration Guide or online help in the Cisco CallManager application.


Note The Cisco IP Voice Media Streamer contains the Media Termination Point (MTP) and Conference Bridge services.



Note If you are installing TFTP only, the database option will automatically be selected when you select TFTP. Database installation is required for TFTP support.



Note To add or remove services later, see the "Activating Cisco CallManager Services" section in Installing Cisco CallManager Release 3.0(5).


Step 7 If you have CiscoWorks2000 installed on a server on your network, select the Configure CiscoWorks2000 Syslog Collector checkbox and enter the domain host name in the form "myserver.mydomain.com." Otherwise, make sure the checkbox is deselected. Click Next.


Caution If you are configuring a subscriber database server, the server you are installing must be able to connect to the publishing database server before the installation can continue. This connection is necessary because the subscriber server attempts to connect to the publisher server so that the publisher database can be copied from that server to the local drive on the subscriber server. To make sure a good connection exists between the servers, issue a ping command from the subscriber server to the publisher server before you try to authenticate to it. If you are using DNS, use a fully qualified domain name (for example, `hostname.cisco.com') with the ping command. If the ping command is not successful, you must exit the installation program, fix the problem, and begin the installation process again.

Step 8 If the server you are configuring will contain the publisher database, select Create a publishing database on this machine.

If a publisher database already exists and you are configuring a subscriber database server, select Specify a server with an existing publishing database and enter the computer name of the publishing database server.

Click Next.


Note The publisher database is the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database.



Caution This upgrade utility can be used to upgrade Cisco CallManager Release 3.0 only. Releases prior to 3.0 are not supported by this procedure.

Step 9 If you selected Create a publishing database on this machine in the previous step, go to Step 10. If you selected Specify a server with an existing publishing database, an authentication window opens and prompts you to enter usernames and passwords for a Windows 2000 user with administrative privileges and a SQL Server user with SQL Server administrative privileges on the publishing database server. Enter the account information in the appropriate fields as prompted and then click Next. The system connects to the publishing database server.

Step 10 You have completed the configuration of Cisco CallManager and the database server. The Cisco CallManager and other included software are ready to be installed. Click Next. This part of the installation takes about 30 minutes.

Step 11 The Cisco MCS Backup Utility Setup loads automatically. You must specify whether this server will act as a backup target or the backup server during the backup and restore operation.

The backup server actually performs the backup operation. It stores the backup data in the directory or tape drive destination that you specify. If a server is configured as a backup server, it will automatically be added to the backup target list.

A backup target is a server that contains data to be backed up. You can select more than one target, but you can select only one server.

Select either Server or Target and then click OK.


Note Cisco strongly recommends that you use the Cisco MCS Backup Utility to perform backups and that no third-party backup software is used. However, if you do not want to use the Cisco MCS Backup Utility, complete the installation as instructed, and then stop the service called "stiBack for Cisco MCS." To stop the service, select Start > Run, enter services.msc /s, select the service in the main window, and click Stop Service.


Step 12 If you selected Target in the previous step, a message appears indicating that the setup is complete. You will need to configure this server as a CallManager target on the backup server. Click OK and then go to Step 18 on page page 4.

If you selected Server in the previous step, continue with Step 13.

Step 13 On the Backup Utility Configuration window, add the name of any additional Cisco CallManager servers you want to back up by clicking Add, entering the server name, and then clicking OK. Click Delete to remove servers from the target list. If you want to add a remote server, you must install it and connect it to the network before you add it to the target list. You are prompted to enter a username and password with administrator access rights on the remote server and then click Verify.


Note The Backup Utility attempts to connect to the remote server. If the remote server is not found, the authentication fails. The server name remains in the target list, but may not be accessible.


Step 14 Select the Destination tab. Select a destination location where the backup data will be stored. You must select a destination for backups to be performed. There is no default destination setting.


Note If you select a network directory as the backup destination, the directory must be shared in Windows 2000. To share a directory, log in on that server, right-click on the directory folder icon you want to share, click Sharing..., click Share this folder, and then click OK


Step 15 Select Network directory, Local directory, or Tape device to specify where backup files will be backed up. To enter a network or local directory, you can enter the path and directory name or select it from a browse box by clicking Browse. For network directories, you must supply a username and password with administrator access rights on that server. In the tape device box, only tape drives configured in Windows NT or Windows 2000 appear. To add new devices, click Add device...


Note Tape drives are available on the MCS-7835 and customer-provided Compaq DL-380 only.


Step 16 Select the Schedule tab.

Step 17 Select the days and times you want the backup to run. The default is 2:00 am Tuesday through Saturday. You can also select the length of the system log in days; then, click OK.


Caution Cisco CallManager backups should be timed to occur during off-peak hours because CPU utilization is high during the backup process.

Step 18 Click OK to save your settings and exit the Backup Utility Configuration. For more information on the Backup Utility, see the "Performing Backup and Restore Procedures" section in Installing Cisco CallManager Release 3.0(5).

Step 19 You are prompted to enter a new password for the local Administrator account. Enter the new password in the New Password field and then enter it in the Retype Password field. Click OK.


Caution When entering passwords for the local Administrator and SA (SQL Server system administrator) accounts, do not use the apostrophe (`).

Step 20 You are prompted to enter a new password for the SA (SQL Server system administrator) account. Enter a new password of at least 5 characters in the New Password field and then enter it in the Retype Password field. Click OK.


Note Do not lose or forget this password. If you do, you will not be able to reconfigure the server.


Step 21 A message indicates that the password was changed successfully. Click OK.

Step 22 You can select to remain a workgroup member or join an NTdomain. If you want to join a domain, enter the NTdomain name, and the username and password of a user with administrator privileges on this server; then, click OK.

Step 23 Click Yes when prompted if you want to reboot the system now.

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

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CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

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Telnet: cco.cisco.com

Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.

From North America, call 408 526-8070

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You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

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E-mail Address

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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

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