Cisco Unified Communications Manager (CallManager)

Upgrading Cisco CallManager Release 3.0(5a) from the Web


Table Of Contents

Upgrading Cisco CallManager Release 3.0(5a) from the Web

Cisco CallManager Release 3.0 Upgrade

Upgrading Cisco CallManager Release 3.0

Post-Installation Checklist

Obtaining Technical Assistance

Cisco Connection Online

Technical Assistance Center

Documentation Feedback

Upgrading Cisco CallManager Release 3.0(5a) from the Web

Cisco CallManager Release 3.0(5a) Upgrade is a full version of Cisco CallManager and is an upgrade of previous releases of 3.0. This upgrade should be performed on all servers in the cluster, beginning with the publisher. For a complete description of Cisco CallManager, see the Cisco CallManager Administration Guide, Release 3.0. You can view this document by clicking on the following URL:

Cisco CallManager Release 3.0 Upgrade

For a list of new features and enhancements in Cisco CallManager Release 3.0, see the Release Notes for Cisco CallManager Release 3.0. You can view this document by clicking on the following URL:

Upgrading Cisco CallManager Release 3.0

Before you begin, make sure you have a good backup of the Cisco CallManager 3.0 data stored on tape or on a network directory. For instructions on backing up Cisco CallManager data, see Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server. You can view this document by clicking on the following URL:

Note If you are running a Cisco CallManager cluster, all the servers in the cluster must be upgraded. You must perform the upgrade on the publisher server first and then on each subscriber server.

Note During the upgrade process, Cisco CallManager services are automatically stopped so that the software can be upgraded. The services are then restarted at the end of the process. Because of this brief interruption, call processing service is temporarily stopped. You should notify your users that telephone service will be interrupted during this time.

Caution This install disrupts call-processing service and requires a reboot. Close all programs before proceeding.

Note If you are upgrading Cisco CallManager on an MCS 7835 Server, you must upgrade the BIOS. If you are upgrading on any other platform, skip to Step 10.

Note The 7835-Bios-08-24-2000.exe should only be applied to 7835 servers running Cisco CallManager 3.0(4) or later. Previous versions do not require and have not been tested with the 7835 08-24-2000 BIOS.

Step 1 Obtain a formatted 1.44 MB disk.

Step 2 Download the Softpaq, 7835-BIOS-08-24-00.exe, from to a directory on your hard drive, and change to that directory.

Step 3 From that drive and directory, double-click 7835-BIOS-08-24-2000.

Step 4 You will be prompted to insert the formatted 1.44 MB disk into a disk drive.

Step 5 After the disk is created, you may delete the downloaded file 7835-BIOS-08-24-00.exe.

Step 6 Power off, wait 10 seconds, and power on the machine. (Windows Restart will not allow upgrade to proceed unless the machine is powered off and on again; i.e., cold boot.)

Step 7 Leave the disc in the drive, and the upgrade launches automatically.

Note Do not power off or restart during the BIOS update process. The README.TXT file located on the BIOS disk that is created using the preceding steps provides further instructions.

Step 8 Follow the prompts on the screen.

Step 9 After the BIOS update completes, remove the 1.44 MB disk and reboot your machine.

Note The following standard install for Service Pack 1 contains general enhancements and performance improvements for Windows 2000 Server. Use on all Media Convergence Servers (MCS), 7820, 7822, 7830, and 7835. Apply Service Pack 1 to servers running Cisco CallManager 3.0(5a) or later. You may also apply Service Pack 1 to servers running Cisco CallManager 3.0(4); previous versions do not require and have not been tested for use with Service Pack 1.

Step 10 Download win-servicpack1.exe from and place it in a directory where you can easily find it.

Step 11 Find win-servicepack1.exe on your drive and double-click it.

Step 12 Wait while the files loads to your server.

Step 13 Read and accept the license agreement.

Step 14 Select Install.

Step 15 After install completes, restart your computer for the update to take effect.

Step 16 Now, you must install the Windows Virtual Memory fix.

Caution Install the Windows Virtual Memory fix after Service Pack 1.

Note This Windows 2000 fix enhances the way virtual memory is allocated and de-allocated. The result is a lower baseline of `used' virtual memory. It is to be used on all Media Convergence Servers (MCS), 7820, 7822, 7830, and 7835. The virtual memory fix should be applied to servers running Cisco CallManager 3.0(5a) or later. You may also apply the virtual memory fix to servers running 3.0(4); previous versions do not require, and have not been tested for, use with the virtual memory fix.

Caution This install disrupts call-processing service and requires you to reboot. Close all programs before proceeding.

Step 17 Download win-virtual-memory-fix.exe from and place it in a directory where you can easily find it.

Step 18 Find win-virtual-memory-fix.exe on your drive and double-click it.

Step 19 Wait while the files loads to your server.

Step 20 After the install completes, you must reboot your computer for the update to take effect.

Step 21 After the server you are upgrading reboots, log in to the server as the Administrator user. If the administrator user has been changed, change it back.

Note Due to a problem with the SNMP Service, pay close attention to the next step.

Step 22 The automated install upgrade process does not always stop the Microsoft SNMP service. As a result, DCD fails to install properly and does not start. You must stop and disable the Microsoft SNMP service manually before performing the automated upgrade. Microsoft SNMP appears as "SNMP Service" in services window.

a. To locate SNMP Service: Click Start > Programs > Administrative Tools > Services.

b. Right click on SNMP Service > Choose Properties.

c. Set Startup Type to Disable.

d. Press Stop.

e. When the Stop Other Services window appears, click Yes.

f. Once services have stopped, click OK.

Step 23 Download ciscocm-ffu.3-0-5a.exe,the Cisco CallManager 3.0(5a) upgrade file, from to your hard drive. Make note of the location where you save the downloaded file.

Step 24 Double-click on the downloaded file to begin the installation.

Step 25 If the Cisco Product Activation popup window appears, click Yes.

Step 26 Click Next at the Welcome to the Cisco CallManager Installation Wizard window.

Step 27 On the CallManager Components window, select the services you wish to activate in this initial installation; then, click Next. When Cisco CallManager services are activated, they are placed in a stopped state. To start services after the installation is complete, refer to the "Control Center" chapter in the Cisco CallManager Administration Guide or to online help in the Cisco CallManager application.

Note The Cisco IP Voice Media Streamer contains the Media Termination Point (MTP) and Conference Bridge services.

Note If you are installing TFTP only, the database option will be selected automatically when you select TFTP. Database installation is required for TFTP support.

Note To add or remove services later, see the "Activating Cisco CallManager Services" section in Installing Cisco CallManager Release 3.0(5a).

Step 28 If you have CiscoWorks2000 installed on a server on your network, select the Configure CiscoWorks2000 Syslog Collector checkbox and enter the domain host name in the form "" Otherwise, make sure the checkbox is deselected. Click Next.

Caution If you are configuring a subscriber database server, the server you are installing must be able to connect to the publishing database server before the installation can continue. This connection is necessary because the subscriber server attempts to connect to the publisher server so that the publisher database can be copied from that server to the local drive on the subscriber server. To make sure a good connection exists between the servers, issue a ping command from the subscriber server to the publisher server before you try to authenticate to it. If you are using DNS, use a fully qualified domain name (for example, `') with the ping command. If the ping command is not successful, you must exit the installation program, fix the problem, and begin the installation process again.

Step 29 If the server you are upgrading is the publisher database, select Create a publishing database on this machine. Refer to the following screen shot.

Caution Disregard the "Migrate an existing Cisco CallManager 2.4 database" checkbox. This upgrade utility can only be used to upgrade previous releases of Cisco CallManager Release 3.0. This procedure does not support releases earlier than Release 3.0.

If the server you are upgrading is a subscriber, select Specify a server with an existing publishing database and enter the computer name of the publishing database server.

Step 30 Click Next.

Note The publisher database is the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database.

Step 31 If you selected Create a publishing database on this machine in the previous step, go to Step 32. If you selected Specify a server with an existing publishing database, an authentication window opens and prompts you to enter usernames and passwords for a Windows 2000 user with administrative privileges and a SQL Server user with SQL Server administrative privileges on the publishing database server. Enter the account information in the appropriate fields as prompted and then click Next. The system connects to the publishing database server.

Step 32 You have completed the configuration of Cisco CallManager and the database server. The Cisco CallManager and other included software are ready to be installed. Click Next. This part of the installation takes about 30 minutes.

Step 33 The Cisco MCS Backup Utility Setup loads automatically. You must specify whether this server will act as a backup target or the backup server during the backup and restore operation.

The backup server actually performs the backup operation. It stores the backup data in the directory or tape drive destination that you specify. If a server is configured as a backup server, it will be added automatically to the backup target list.

A backup target is a server that contains data to be backed up. You can select more than one target, but you can select only one server.

Select either Server or Target and then click OK.

Note Cisco strongly recommends that you use the Cisco MCS Backup Utility to perform backups and that no third-party backup software is used. However, if you do not want to use the Cisco MCS Backup Utility, complete the installation as instructed, and then stop the service called "stiBack for Cisco MCS." To stop the service, select Start > Run, enter services.msc /s, select the service in the main window, and click Stop Service.

Step 34 If you selected Target in the previous step, a message appears indicating that the setup is complete. You will need to configure this server as a CallManager target on the backup server. Click OK and then go to Step 41.

If you selected Server in the previous step, then go to Step 35.

Step 35 On the Backup Utility Configuration window, add the name of any additional Cisco CallManager servers you want to back up by clicking Add, entering the server name, and then clicking OK. Click Delete to remove servers from the target list. If you want to add a remote server, you must install it and connect it to the network before you add it to the target list. You are prompted to enter a username and password with administrator access rights on the remote server; then, click Verify.

Note The Backup Utility attempts to connect to the remote server. If the remote server is not found, the authentication fails. The server name remains in the target list but may not be accessible.

Step 36 Select the Destination tab. Select a destination location where the backup data will be stored. You must select a destination for backups to be performed. There is no default destination setting.

Note If you select a network directory as the backup destination, the directory must be shared in Windows 2000. To share a directory, log in on that server, right-click on the directory folder icon you want to share, click Sharing..., click Share this folder, and then click OK

Step 37 Select Network directory, Local directory, or Tape device to specify where backup files will be backed up. To enter a network or local directory, you can enter the path and directory name or select it from a browse box by clicking Browse. For network directories, you must supply a username and password with administrator access rights on that server. In the tape device box, only tape drives configured in Windows NT or Windows 2000 appear. To add new devices, click Add device...

Note Tape drives are available on the MCS-7835.

Step 38 Select the Schedule tab.

Step 39 Select the days and times you want the backup to run. The default is 2:00 am Tuesday through Saturday. You can also select the length of the system log in days; then, click OK.

Caution Cisco CallManager backups should be timed to occur during off-peak hours because CPU utilization is high during the backup process.

Step 40 Click OK to save your settings and exit the Backup Utility Configuration. For more information on the Backup Utility, see the "Performing Backup and Restore Procedures" section in Installing Cisco CallManager Release 3.0(5).

Step 41 You are prompted to enter a new password for the local Administrator account. Enter the new password in the New Password field and then enter it in the Retype Password field. Click OK.

Caution When entering passwords for the local Administrator and SA (SQL Server system administrator) accounts, do not use the apostrophe.

Step 42 You are prompted to enter a new password for the SA (SQL Server system administrator) account. Enter a new password of at least 5 characters in the New Password field and then enter it in the Retype Password field. Click OK.

Step 43 A message indicates that the password was changed successfully. Click OK.

Step 44 You can select to remain a workgroup member or join an NTdomain. If you want to join a domain, enter the NTdomain name and the username and password of a user with administrator privileges on this server; then, click OK.

Step 45 Click No when prompted whether you want to reboot the system.

Step 46 To reenable the Microsoft SNMP Service, perform the following steps:

a. To locate the SNMP Service, click Start > Programs > Administrative Tools > Services.

b. Right click on SNMP Service > Choose Properties.

c. Set Startup Type to Automatic.

d. Click OK.

Step 47 Reboot your system.

Note After you have performed the upgrade and your Cisco CallManager is operational, you should back up your Cisco CallManager data. For information on backing up Cisco CallManager data, see the "Backing Up the Cisco CallManager Data" section in Installing Cisco CallManager Release 3.0(5).

Post-Installation Checklist

To verify that the upgrade completed successfully, consult the following list:

Step 1 Click Start > Programs > Administrative Tools > Services.
Verify that all the services listed in your Services screen are running.

Cisco CallManager

Cisco Database Layer Monitor

Cisco IP Voice Media Streaming App

Cisco Messaging Interface

Cisco SNMP Data Collector

Cisco TFTP

DC Directory Server

Note Depending on which services you have installed on your system, all services shown in the preceding list may not appear in your Services window.

Step 2 Open your Cisco CallManager Administration page. Click User > Global Directory or User > Add a New User.

If you get the following error when you search for users or attempt to add a new user, you may have an improperly configured directory.

LDAP: error code 32 - No such object

Details: A race condition probably exists in the script avvid_upgrade.cmd where it does not wait for DCD to finish initializing. Thus, subsequent commands in the script that depend on DCD being up and running fail to complete because the connection to DCD cannot be established. In particular, the directory system profile does NOT get updated, which results in a user getting a "No such object" error from UserPrefs.

Workaround: Click Start > Run > Type CMD > Press Enter.

At the command prompt, enter avvid_upgrade.cmd and press Enter. When the command prompt returns, enter Exit and press Enter.

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