Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

access denied

troubleshooting 4-30

add a new user does not work and you are unable to access the administration

DC directory 5-10

administration page not displaying

troubleshooting 4-9

allowing remote access

how to A-5

application profiles do not display

troubleshooting 5-8

attachments

reports A-4

B

backup folder

troubleshooting 3-12

backups

quick backup tips 3-2

troubleshooting 3-10

backup utility

unable to locate 3-12

B-channel remains locked when restart_ack does not contain channel IE

troubleshooting 6-34

blank enterprise parameters page after upgrade

troubleshooting 3-9

boot failure

recovery 3-4

browser

unable to access administration page 4-11

C

calls forwarded to voice mail treated as direct call

troubleshooting 9-3

CCO cases

opening a case A-4

changing IIS parameters

troubleshooting 4-48

changing server name

troubleshooting 3-4, 4-21

changing the IP address

troubleshooting 3-4, 4-21

Cisco CallManager Attendant Console Issues

collecting server logs 10-15

directory issues 10-9

initialization of telephony error message displays 10-2

interface issues 10-11

problems making and receiving calls 10-4

serviceability does not generate JTAPI logs 10-13

voice mail issues 10-10

Cisco CallManager locks B-channel and sends restart

troubleshooting 6-30

Cisco CallManager service

overview 1-1

Cisco IP Phone

troubleshooting audio problems 6-5

Cisco Live!

reporting a case A-5

Cisco Secure Telnet

design A-6

overview 2-7

server access A-6

structure A-7

Cisco Syslog Analysis

Cisco Syslog Analyzer 2-11

Cisco Syslog Analyzer Collector 2-11

Cisco Unity does not rollover

troubleshooting 9-3

CiscoWorks2000 2-12

Campus Manager 2-10

Code Red II

recovery 4-50

collecting

debugs 2-2

sniffer traces 2-1

command line tools

overview 2-8

commands

show 2-8

show command

options 2-9

compatibility matrix

hardware and software 1-3

D

database corrupt after restore

troubleshooting 3-14

databases not in synch

troubleshooting 3-5

DC directory

add a new user does not work and you are unable to access the administration 5-10

troubleshooting 5-2

debugs

collecting 2-2

default web site under IIS has improper setting

troubleshooting 4-28

device issues

troubleshooting 6-1

diagnosing

slow server response 4-39

directory issues

troubleshooting 5-1

E

error code 1165

troubleshooting 3-11

F

features

troubleshooting 8-1, 9-1

G

guidelines

problem solving 1-3

H

hardware and software

compatibility matrix 1-3

I

installation

troubleshooting 3-3

IP Telephony networks

troubleshooting 1-5

L

logs

echo log 6-8

long term solutions

security 4-49

M

monitoring

performance

CiscoCallManager 2-10

N

name to address resolution failing

troubleshooting 4-20

near term solutions

security 4-49

network failure

preparation 1-4

no connectivity

remote server 4-31

O

open a TAC case

required information A-1

opening a CCO case

url location A-4

overview 2-12

Cisco Secure Telnet 2-7

CiscoWorks2000 2-12

command line tools 2-8

of Cisco CallManager 1-1

serviceability 1-2

show command 2-8

troubleshooting 1-1

P

path analysis

operation 2-10

trace 2-10

performance

monitoring

CiscoCallManager 2-10

tool

function 2-10

statistics monitor and display 2-10

port 80 blocked

troubleshooting 4-29

preparation

network failure 1-4

problem solving

guidelines 1-3

Q

quick backup tips

troubleshooting 3-2

R

recovery

boot failure 3-4

Code Red II 4-50

remote server

no connectivity 4-31

unable to access administration page 4-16

replication failure

troubleshooting 4-33

required information

open a TAC case A-1

S

security

long term solutions 4-49

near term solutions 4-49

troubleshooting 4-48

security, firewall integrity A-6

serviceability

overview 1-2

show

commands 2-8

show command

options 2-9

overview 2-8

sniffer traces

collecting 2-1

SNMP

defined 2-11

remote monitoring with 2-11

syslog

analysis

described 2-11

system

troubleshooting 3-1

system issues

troubleshooting 4-1

system logging

described 2-11

system not responding

troubleshooting 4-1, 4-2

T

TAC

allowing remote access A-5

Cisco Live! A-5

required information A-1

TAC case

attaching reports A-4

TAC web

url location A-4

Telnet

Cisco Secure Telnet 2-7

Telnet, Cisco Secure

design A-6

structure A-6, A-7

testing

gateways 6-8

tips

troubleshooting 2-14

tools

troubleshooting 2-1, 2-3

troubleshooting

access denied 4-30

administration page not displaying 4-9

administrator account not associated with Cisco Unity subscriber 9-4

admission rejects 6-29

after restore database corrupt 3-14

application profiles do not display 5-8

ARJs 6-29

audio problems from Cisco IP Phone 6-5

backup error code 1165 3-11

backups 3-10

B-channel remains locked when restart_ack does not contain channel IE 6-34

blank enterprise parameters page 3-9

boot failure 3-4

calling search spaces 7-1

changing IIS parameters 4-48

changing server name 3-4, 4-21

changing the IP address 3-4, 4-21

Cisco CallManager locks B-channel and sends restart 6-30

Cisco CallManager system not responding 4-1

codec and region mismatches 6-15

Code Red II 4-50

conference bridge problems 8-1

databases not in synch 3-5

DC directory 5-2

default web site under IIS has improper setting 4-28

device issues 6-1

dial plan problems 7-4

directory issues 5-1

dropped calls 6-18

echo 6-7

features 8-1, 9-1

gatekeeper issues 6-28

gateway registration failure 6-21

gateway reorder tone issues 6-19

H.225 gateway 6-28

installation 3-3

inter-cluster trunks 6-28

IP Telephony networks 1-5

location and bandwidth issues 6-16

lost or distorted audio problems 6-2

MTP resource problems 8-6

name to address resolution failing 4-20

no connectivity to other devices 4-31

noise in recorded message 9-6

not authorized to view page 4-14

one-way or no audio 6-9

opening a case A-4

opening a case with TAC A-1

overview 1-1

phone resets 6-16

port 80 blocked 4-29

quick backup tips 3-2

registration rejects 6-29

remote access for TAC A-5

replication failure 4-33

required preliminary information A-1

route partition problems 7-1

RRJs 6-29

secure dial plans 7-7

security 4-48

sending attachments to TAC A-4

system 3-1

system issues 4-1

system stops responding 4-2

TAC url location A-4

tips 2-14

tools 2-3

transcoding problems 8-4

unable to access administration page from remote server 4-16

unable to access administration page from the browser 4-11

unable to locate backup folder 3-12

unable to locate backup utility 3-12

unity does not rollover 9-3

upgrades 3-6

using Cisco Live! A-5

voice mail stops after 30 seconds 9-1

voice messaging 9-1

voice quality issues 6-1

U

upgrade

blank enterprise parameters page 3-9

upgrades

troubleshooting 3-6

URL location

opening a CCO case A-4

TAC web A-4

V

voice mail stops after 30 seconds

troubleshooting 9-1

voice messaging

troubleshooting 9-1