Configuring Remote Serviceability for Cisco CallManager, Release 3.0
About this Guide

Table Of Contents

About this Guide




Related Documentation

Cisco CallManager Release 3.0 Documents

CiscoWorks Documents

Documentation CD-ROM

Cisco Connection Online

Document Conventions

About this Guide

Configuring Remote Serviceability for Cisco CallManager Release 3.0 provides you with the information you need to understand how the functionality of Cisco CallManager Release 3.0 is extended to provide remote access.

Some of the basic procedures required to run the system have also been included.


Network engineers, system administrators, or telecom engineers should review this guide to learn how to use Remote Serviceability features to configure and administer Cisco CallManager systems.


This guide provides the required information to implement Remote Serviceability on the voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide all of the detailed information for required procedures performed on Cisco CallManager or network devices.


Table 1 provides an overview of the organization of this guide.

Table 1


"Introduction to Remote Serviceability"

Introduces Remote Serviceability functionality

Chapter 2, "Cisco Bridged Telnet"

Architecture and operation of the Bridged Telnet system, including network topologies and configurations

Chapter 3, "The Show Command Line Interface"

Using the Show Command CLI

"Using the Performance Console"

Monitoring Cisco CallManager Release 3.0 performance on local or remote installations

Chapter 5, "Using the Message Translator"

Translating ISDN messages to IOS-compatible format

"Managing with CiscoWorks2000"

Using CiscoWorks 2000 to manage some of the Remote Serviceability features

"The Path Analysis Interface"

Setting up trace paths using CiscoWorks2000 Campus Manager

"System Log Management"

Using the system log management system to diagnose and troubleshoot problems

"SNMP Instrumentation"

Using SNMP and the CiscoWorks2000 interface to troubleshoot, perform diagnostics and network management tasks

Chapter 10, "Cisco Discovery Protocol Support"

Using Cisco Discovery Protocol to support Cisco CallManager installations



Organization of Remote Serviceability Document for Cisco CallManager Release 3.0

Related Documentation

For information about Cisco CallManager or detailed information about using CiscoWorks2000, refer to these publications:

Cisco CallManager Release 3.0 Documents

Cisco CallManager Administration Guide

Installing Cisco CallManager Release 3.0 on the Cisco Media Convergence Server

Release Notes for Cisco CallManager Release 3.0(1)

CiscoWorks Documents

If you are using CiscoWorks2000 to manage your network, you can consult the online CiscoWorks documentation and the following publications.

CiscoWorks2000 (Windows NT) Release Notes

Getting Started with Resource Manager Essentials

Getting Started with CiscoWorks for Switched Internetworks Campus on AIX/Windows NT

Installing Resource Manager Essentials and CiscoWorks for Switched Internetworks Campus on AIX/Windows NT

Documentation CD-ROM

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Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths.

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Document Conventions

This document uses the following conventions:


boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.


A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.


The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords are in angle brackets.

Note Means reader take note. Notes contain helpful suggestions or references to additional information and material.

Timesaver This symbol means the described action saves time. You can save time by performing the action described in the paragraph.

Caution This symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. (To see translations of the warnings that appear in this publication, refer to the appendix, "Translated Safety Warnings.")


Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. (Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het aanhangsel "Translated Safety Warnings" (Vertalingen van veiligheidsvoorschriften) raadplegen.)


Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat varoitukset).)


Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures. Avant d'accéder à cet équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures courantes de prévention des accidents. Pour obtenir les traductions des mises en garde figurant dans cette publication, veuillez consulter l'annexe intitulée « Translated Safety Warnings » (Traduction des avis de sécurité).


Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel "Translated Safety Warnings" (Übersetzung der Warnhinweise).)


Questo simbolo di avvertenza indica un pericolo. Si è in una situazione che può causare infortuni. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nell'appendice, "Translated Safety Warnings" (Traduzione delle avvertenze di sicurezza).


Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i vedlegget "Translated Safety Warnings" [Oversatte sikkerhetsadvarsler].)


Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos fisicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. (Para ver as traduções dos avisos que constam desta publicação, consulte o apêndice "Translated Safety Warnings" - "Traduções dos Avisos de Segurança").


Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. (Para ver traducciones de las advertencias que aparecen en esta publicación, consultar el apéndice titulado "Translated Safety Warnings.")


Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].)