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Cisco Unified Communications Manager (CallManager)

Release Notes for Cisco CallManager Release 3.2(2a)

Table Of Contents

Release Notes for Cisco CallManager Release 3.2(2a)

Contents

Introduction

System Requirements

IBM xSeries 330, 340 and 342 Server Recommendations

Determining the Software Version

Supported Upgrades

Compatibility Matrix

Related Documentation

New and Changed Information

Cisco CallManager Release 3.2(2a)

Important Notes

Restoring the Cisco CallManager Cluster

Cisco Communication Media Module

Resolved Caveats for Cisco CallManager - Release 3.2(2a)

Open Caveats for Cisco CallManager - Release 3.2(2a)

Documentation Updates

Changes

Cisco VG248 Analog Phone Gateway (VG248) Support

T1-CAS connection reference removed

Procedure for Starting the Cisco Telephony Call Dispatcher

Updated Service Parameters Configuration

Omissions

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for Cisco CallManager Release 3.2(2a)


June 5, 2002

These release notes describe the new features and caveats for Cisco CallManager Release 3.2(2a).

For a list of the open and resolved caveats for Cisco CallManager Release 3.2(2a), see "Resolved Caveats for Cisco CallManager - Release 3.2(2a)" section and "Open Caveats for Cisco CallManager - Release 3.2(2a)" section. Updates for these release notes occur for every maintenance and major release.

To access the documentation suite for voice products, refer to

http://www.cisco.com/univercd/cc/td/doc/product/voice/

Access the latest software upgrades and release notes for Cisco CallManager 3.2 on Cisco Connection Online (CCO) at

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Contents

These release notes discuss the following topics:

Introduction

System Requirements

Compatibility Matrix

Related Documentation

New and Changed Information

Important Notes

Resolved Caveats for Cisco CallManager - Release 3.2(2a)

Open Caveats for Cisco CallManager - Release 3.2(2a)

Obtaining Documentation

Obtaining Technical Assistance

Introduction

Cisco CallManager, a network business communication system, provides high-quality telephony over IP networks. Cisco CallManager enables the conversion of conventional, proprietary, circuit-switched PBXs to multiservice, open LAN systems.

System Requirements

Make sure that you install and configure Cisco CallManager Release 3.2 on a Cisco Media Convergence Server.

You may also install Cisco CallManager on a Cisco-approved Compaq server configuration or a Cisco-approved IBM server configuration.


Caution The installation does not complete if you do not follow the exact configuration.

Access the correct Cisco-approved server configuration for IBM server or Compaq server at

http://www.cisco.com/go/swonly

For system hardware component information and system requirements, refer to Installing Cisco CallManager Release 3.2

IBM xSeries 330, 340 and 342 Server Recommendations

Cisco recommends that if you are deploying an xSeries 340 or 342 server with a 20/40 GB DDS/4 4-mm tape drive (IBM part number for tape drive 00N7991), update your tape drive firmware to a minimum version 8.160 with a release date of 2/19/01 or later. This upgrade improves the performance of your tape drive.

Cisco recommends that if you are deploying the IBM xSeries 330, 340, or 342 servers, update your Advanced Systems Management Processor (ASMP) firmware, if necessary.

Table 2 lists the ASMP firmware version that should be on the various IBM servers.The firmware upgrade ensures UM Services compatibility

Table 1

Server
ASMP firmware version

330

v1.04 dated 4/9/2001 or later

340

v1.15 dated 4/16/2001 or later

342

v1.04 dated 3/28/02 or later


ASMP firmware versions

Contact IBM directly to obtain recommended firmware versions. To view supported IBM server configurations, go to http://www.cisco.com/go/swonly.

Determining the Software Version

To determine the software version of Cisco CallManager 3.2, open Cisco CallManager Administration; then, click Details on the main Cisco CallManager Administration page. The following information displays:

Cisco CallManager System version

Cisco CallManager Administration version

Database information and database DLL versions

Supported Upgrades

Table 2 lists versions that allow a previous release of Cisco CallManager to be successfully upgraded to Cisco CallManager Release 3.2(2a)

.

Table 2 Supported Upgrades for Cisco CallManager Release 3.2(2a) 

Version
Supported Upgrade

Cisco CallManager 3.0(12)

Y

Cisco CallManager 3.1(2c)

Y

Cisco CallManager 3.1(3a)

Y

Cisco CallManager 3.2(1)

Y


Compatibility Matrix

You can find the minimum versions with which Cisco CallManager Release 3.2(2a) has been tested at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm


Note Be aware that the release of Cisco IP telephony products does not always coincide with Cisco CallManager releases. If a product proves to be incompatible with Cisco CallManager, you need to wait until a compatible version of the product becomes available before you upgrade to Cisco CallManager Release3.2(2a). For the most current compatibility combinations and defects, refer to the documentation distributed with the Cisco IP telephony products.


Related Documentation

The following list contains related documents for Cisco CallManager Release 3.2.

Cisco CallManager Document Locator for Release 3.2(2a)

Quick Start Guide for Cisco CallManager Release 3.2

Installing Cisco CallManager Release 3.2

Rack-Mount Conversion Kit Installation

Upgrading Cisco CallManager Release 3.2

Backing Up and Restoring Cisco CallManager Release 3.2

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco IP Phone Administration Guide for Cisco CallManager

Cisco CallManager Serviceability Administration Guide

Cisco CallManager Serviceability System Guide

Personal Directory Configuration Guide

Cisco WebAttendant User Guide, Release 3.2

Cisco CallManager 3.2 JTAPI Developer's Guide

Cisco CallManager 3.2 TAPI Developer's Guide

Cisco CallManager 3.2 Extension Mobility API Developer's Guide

System Error Message

Software License Agreement

Cisco CallManager Extended Services Administrator's Guide. Refer to

http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/ext_serv/index.htm

Release Notes for Cisco CallManager Extended Services. Refer to

http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/rel_note/index.htm

New and Changed Information

This section describes any new features and or changes pertinent to this release of Cisco CallManager.

Cisco CallManager Release 3.2(2a)

Cisco CallManager Release 3.2(2a), a maintenance release, adds no new features. This release resolves caveats, and this document provides workarounds for open caveats.


Tip To see the feature descriptions that were added to Cisco CallManager Release 3.2(1), refer to http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/rel_note/


Important Notes

The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco CallManager Release 3.2(2a).

Restoring the Cisco CallManager Cluster

In the unlikely event of a catastrophic multiserver failure, you must restore every server in the Cisco CallManager cluster. Consider the following guidelines before you restore the cluster.


Step 1 Restore the publisher database server first.


Note Cisco requires that you restore the server to the version of the last successful Cisco CallManager database backup.


Step 2 Restore the Cisco CallManager database.

Step 3 Install Cisco CallManager on all subscribers in the cluster.


Cisco Communication Media Module

The Communication Media Module is referenced as Cisco Catalyst 6000 AVVID Services Module in the Cisco CallManager Administration, documentation and online help.

Resolved Caveats for Cisco CallManager - Release 3.2(2a)

Table 3 lists and describes caveats that were resolved in Cisco CallManager Release 3.2(2a).


Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


Table 3 Resolved Caveats for Cisco CallManager Release 3.2(2a) 

Identifier
Summary

CSCdr18336

User cannot forward calls to lines that use wild characters for DNs.

CSCds89957

Wave installation does not have the correct path to install avaudio.dll.

CSCdt91655

STI backup utilities need to run at a low priority.

CSCdu28942

Real time transport protocol (RTP) packets are dropped when using Cisco Catalyst 6000 24 Port FXS Analog Interface Module or Cisco Catalyst 6000 8 Port Voice and Services Module and Cisco CallManager has a failover.

CSCdu77516

Failure response occurs from lineUnHold when consult call is offering.

CSCdu77983

Computer Telephony Interface (CTI) redirect of a party in a conference causes an erroneous conference state.

CSCdv05069

DC Directory (DCD) errors occur when upgrading to Cisco CallManager release 3.1 or higher if the server is part of an Active Directory (AD) domain.

CSCdv13266

Software conference bridge uses different RTP send/recv port, which results in RTP packet failures when network address translation (NAT) is used.

CSCdv16259

Long URL causes phone bootup problems.

CSCdv17901

XML services can take up to 60 seconds to display after an URL redirect.

CSCdv19766

A "forward" event gets returned twice via Telephony Application Programming Interface (TAPI) on forward all.

CSCdv20870

Database Layer Monitor and Cisco CTI Manager do not install on upgrade to Cisco CallManager release 3.2.

CSCdv44544

No method exists to set the Simple Network Management Protocol (SNMP) community string for an SNMP stack on WS-6608.

CSCdv53855

Call park does not work with partitions.

CSCdv55021

CDR Analysis and Reporting (CAR) does not work if Cisco CallManager is integrated with Active Directory or Netscape Directory

CSCdv63426

The CtiDeviceList library needs to automatically chase the referrals.

CSCdv76818

T1-CAS groundstart initialized state is not correct.

CSCdv80693

ToneOnHold Service Parameter does not affect calls through a 6608.

CSCdv80913

Fax relay negotiation fails when using an IOS gateway.

CSCdv80919

Fax relay negotiation fails when using an IOS gateway.

CSCdv81050

Overlap fails when a call originates from analog phones.

CSCdv87269

AVVID XML Layer (AXL) Simple Object Access Protocol (SOAP) Application Programming Interface (API) has a memory leak.

CSCdv87587

DeviceCloseEvent does not send PHONE_CLOSE or LINE_CLOSE to applications.

CSCdv87710

CCMuser does not display subscribed services.

CSCdv88047

Cisco CallManager does not negotiate Q.931 on a status message that is reporting an incompatible state.

CSCdw00007

The user cannot configure the phone after a VGC phone autoregistered.

CSCdw02285

User directory service crashes when one of its fields is empty.

CSCdw05097

Calls transferred from Octel fail when progress gets returned.

CSCdw08627

Phantom call occurs when an H.323 call disconnects from Cisco IP Integrated Contact Distribution (Cisco IP ICD) at the same time that the call gets redirected from the route point to the agent.

CSCdw09069

Dialing problems occur when a phone that is configured with non-sequential line-appearances is used.

CSCdw10287

You cannot upgrade subscribers to Cisco CallManager 3.2(0.92).

CSCdw11103

Application ports lock up after the CTI ports fail to CFwdAll.

CSCdw14079

CPU usage goes high when TAPI application attempts to call provideropen on 2500 controlled devices.

CSCdw15247

The assistant's attended time does not get charged if the call is diverted.

CSCdw15937

User cannot log on with extended characters in the name field.

CSCdw16348

The LastRedirected Party does not get updated when route point (RP) redirects calls to the port.

CSCdw16745

External calling mask does not get applied when phone is unregistered.

CSCdw18273

Cisco CallManager intermittently unregisters with its gatekeeper.

CSCdw18831

Cisco CallManager registers with a previously configured zone.

CSCdw19697

The call leg from the PSTN to the transcoder does not release the transcoding session when a call completes.

CSCdw20658

Message Waiting Indicator does not work after an upgrade from Cisco CallManager 3.0 or 3.1 to 3.2 if a partition is in use.

CSCdw24494

Phone resets itself when log in occurs using French Locale.

CSCdw27828

A call disconnects when it is redirected to a busy CTI port.

CSCdw27971

User cannot answer an offering conference call on a CTI port.

CSCdw28309

Line in use does not display on a phone with shareline enabled.

CSCdw28382

A consult call does not get cleared from the CTI port at the end of the first call.

CSCdw29074

Cisco CallManager relays DTMF from a device on network hold.

CSCdw30018

The personal address book allows duplicate entries.

CSCdw30233

Cisco CallManager requests 20 KB of bandwidth for G.729 instead of 16 KB.

CSCdw30417

Application fails to create JTAPI provider.

CSCdw30636

Calls to Cisco interactive voice response (IVR) fail after a failover.

CSCdw33098

User cannot enter Russian text in Cisco CallManager Administration.

Cscdw33151

Rehoming fails on IP phones if multiple occurrences of failover/failback happen.

CSCdw33998

Telephony Service Provider (TSP) crashed during regression test.

CSCdw34083

Registration, Admission, and Status Protocol (RAS) messages fail when the sequence number exceeds the maximum sequence number.

CSCdw34190

JTAPI returns an error after a successful call transfer.

CSCdw34925

Only one TermConnDropped gets received in certain scenario when two are expected.

CSCdw35721

Gateway sends 0.0.0.0 as the destination IP address.

CSCdw35875

Cisco CallManager restarts during router verifications.

CSCdw35921

The IP address information does not get propagated for H.323 devices

CSCdw36160

The dialing timing delay for WS-X6608 is too short.

CSCdw36247

TermconnDropped does not get sent to agent when a consult call is held.

CSCdw36848

A leak occurs in the lineInitializeEx, and Shutdown handles.

CSCdw38150

Three call handles get created on a two-party conference call.

CSCdw38206

Disconnect event does not occur when a call is dropped on unplugged phone.

CSCdw38353

Phone button template incorrectly shows no phones using that particular phone button template.

CSCdw39225

CallerID time displays incorrect time if the call is made using a Media Gateway Control Protocol (MGCP) gateway.

CSCdw39229

New address displays when a parked conference reminder call is answered.

CSCdw39285

The TSP configuration UI does not display.

CSCdw40699

Cisco CallManager server crashes after the phone is reset for a speed-dial change.

CSCdw42138

Race condition causes phantom call.

CSCdw42358

The CTI port does not get released after a transferred call goes idle.

CSCdw42491

CONNECTED call handle remains in a conference call when third party has timed out.

CSCdw43767

Cisco Callmanager needs instruction on resetting the gateway from the MGCP configuration page.

CSCdw43891

User cannot log in with extended characters in the name or password field.

CSCdw43898

User cannot log in with extended characters in the name or password field.

CSCdw44070

The Cisco IP Voice Media Streaming Application service crashes with a kDeviceMgrThreadException.

CSCdw44839

Cisco CallManager does not queue the STATUS message when it is waiting for a DLCX ACK message.

CSCdw45621

Run-time error occurs when Phone Button Template is created or modified for Cisco IP phone 12SP+.

CSCdw46094

The locale for a phone does not get updated when user performs updates using Cisco CallManager Administration.

CSCdw47956

Cisco CallManager crashes when an IP phone has CFwAll configured to a DN with more than 20 digits.

CSCdw48070

The Cisco IP phone model 30 VIP will not play multicast external audio files.

CSCdw48491

An unregistered phone does not forward to voice mail if the Forward to VoiceMail check box is enabled.

CSCdw48892

UserLocaleList.FindByName() method fails when "english united states" is entered as the locale (case sensitive).

CSCdw49744

The wrong IP address for alarm gets sent when a gatekeeper registers.

CSCdw49964

Provider Open for a TAPI application needs to be optimized.

CSCdw50179

Phone does not ring when a Call Forward No Answer (CFNA) is enabled from a shared line to a primary line.

CSCdw50434

You cannot use special ASCII characters (0x7F, 0xA0 and 0xFF) as part of the userid.

CSCdw50721

An out-of-bounds stimulus causes Cisco CallManager to reset.

CSCdw50732

Cisco CallManager reports that a mandatory information element (IE) is missing in the RELEASE message.

CSCdw51185

You cannot delete a user from the global directory if the userid contains an apostrophe.

CSCdw51210

Users can incorrectly answer a call coming in on the first line by pressing the second line when using call waiting.

CSCdw52121

Cisco CallManager service stopped on a CTILineopen request.

CSCdw52826

Scheduler does not auto-generate the RouteListUtilization report.

CSCdw53041

Voice-mail icon on Cisco IP phone 7914 does not flash after registration.

CSCdw55276

CTI manager becomes unresponsive under 25000 BHCC after 31 hours.

CSCdw55611

Incorrect called address displays for calls made from an observed device.

CSCdw55631

Cisco CallManager has a memory leak when it is under high call load, and many uncompleted calls occur.

CSCdw57062

The redirecting and Redirection ID does not get returned to the TAPI application when the call is forwarded with No Answer.

CSCdw57337

Reason field stays as parked when it should be reminded.

CSCdw57382

Wrong versions display on the component versions page.

CSCdw57383

You must use an outside access code to subscribe to services in the address book.

CSCdw57393

Call.getCalledAddress returns the CTI port address instead of the RP address.

CSCdw57409

User information does not migrate to Cisco CallManager Administration.

CSCdw57571

Message waiting is not enable if it is sent before the application starts.

CSCdw57619

The default CTI Manager service parameter settings need to be changed.

CSCdw57815

Transfer failures occur during an Cisco IP Integrated Contact Distribution (Cisco IP ICD) load test.

CSCdw58558

No TermConnDropped event gets received for one call during a stress test.

CSCdw59256

Caller gets stuck on Music On Hold (MOH) when MGCP Foreign Exchange Station (FXS) transfers to a busy IP phone.

CSCdw60938

Timer creations get removed when no delay for DbDnQuery is requested.

CSCdw61254

The system specifies much higher memory requirements for CTI ports than for an IP phone.

CSCdw62061

Voice path does not get set up on a G726 call.

CSCdw63219

The CTI Manager process increases CPU utilization over time.

CSCdw64279

Call Detail Record (CDR) records for ad hoc conference do not get written as designed.

CSCdw64360

An error gets generated if the user name field contains an ampersand (&).

CSCdw64727

Only one existing call event exists for multiple calls on a line.

CSCdw64810

Call failure occurs when Cisco CallManager encounters IE error messages during setup.

CSCdw64929

Cisco IP phone gets out of synchronization when agent desktop transfers a call to a bad DN.

CSCdw65946

LowPriorityQueueThrottlingFlag does not always work correctly.

CSCdw66091

AVVID XML Layer (AXL) hangs when attempt to add an existing user occurs.

CSCdw66231

Call 2 remains active after a conference call between call 1 and call 2 completes.

CSCdw66260

AXL addCTIRoutePoint function does not work correctly.

CSCdw66285

AXL function addRoutePattern fails when the pattern contains a period.

CSCdw66759

NullPointer gets thrown in JTAPI Provider and Cisco CallManager classes.

CSCdw67890

Deleting 2000 users from Cisco CallManager server that is integrated with Active Directory (AD) fails.

CSCdw67960

High CPU usage occurs on a Cisco CallManager server when it sends network specific facilities (NSF) messages during PriEuroSetup.

CSCdw68094

CiscoConferenceStart/End events are missing when one party is observed.

CSCdw68105

Incorrect quick buffer encoding (QBE) version displays in Perfmon.

CSCdw68185

The User page should have <None> selection when no user locale is assigned.

CSCdw68702

Two connect ACKs get received for overlap sending/receiving enable.

CSCdw68905

The addCallPickupGroup function does not work in AXL.

CSCdw69311

QBEHelper Support does not handle error conditions.

CSCdw69929

Digital signal processor (DSP) memory corruption causes entire port to reset.

CSCdw70110

Cisco CallManager does not re-send disengage request (DRQ).

CSCdw70740

Successive generateDtmf() request causes an exception.

CSCdw70912

Forward on failure does not work when only voice mail is configured on a line.

CSCdw71166

Cisco CallManager tries to use B-channels that are not available (UNPROVISIONED).

CSCdw71833

Residential Gateway (RGW)/Line Side Gateway calls fails when VoAL2 is used as the voice bearer.

CSCdw72636

Cisco Catalyst 6000 sends TFTP requests at a very high rate when it fails to receive the XML file from the TFTP server.

CSCdw72645

Call pickup stops working.

CSCdw72865

Svchost.exe crashed under load.

CSCdw73031

CallPark reversion does not display if Call Forward Busy and Call Forward no Answer are enabled on the phone.

CSCdw73585

The JTAPI test tool crashed in one conference scenario.

CSCdw75522

CTI route points are unavailable after a failover.

CSCdw76070

Application did not receive a CallCtlConnFailed Event when the application placed a call to a busy extension.

CSCdw77019

The bridge type reported by the conference bridge utility is incorrect.

CSCdw77135

Cisco CallManager does not send a restart_ack.

CSCdw77298

User cannot subscribe to phone services without filling in optional fields.

CSCdw77358

MaxForwardtoDN does not allow sequential calls.

CSCdw77924

MSGWAIT is missing on dwDevStausFlags when the lamp is enabled on the phone.

CSCdw77927

Devices and lines get closed when socket connection fails during reinit.

CSCdw78066

Back button does not work in the Destination Location window.

CSCdw78458

XML file for CiscoICS7700 ASI81 gateway does not display up-to-date data in Cisco CallManager Release 3.2(1).

CSCdw78560

AXL getUser function does not return phone profile information.

CSCdw78624

Cisco CallManager does not respond to interrupt request (IRQ) from the gatekeeper.

CSCdw79042

No TermConnDropped message gets received in a chained-transfer scenario.

CSCdw79075

Svchost crashed.

CSCdw79315

TSP continues to reconnect after detecting a qbe protocol version mismatch.

CSCdw79689

CDR records do not appear in a third-party billing software.

CSCdw80332

No LINE_REPLY gets sent on a lineUnHold request on ONHOLDPENDCONF.

CSCdw80824

Cisco CallManager does not respond to IRQ.

CSCdw81189

Cisco CallManager gets an access violation decoding UserUser IE setup.

CSCdw82323

Intercluster calls through a Cisco PIX Firewall with display defined on a line fails.

CSCdw82740

UserInfoList.GetCurrentItem() throws an unknown exception.

CSCdw83264

No voice path exists for Cisco CallManager transfers from one IP phone to another IP phone followed by a transfer to FXS phone.

CSCdw83897

Status alarm does not get sent for the stopped remote Cisco CallManager service.

CSCdw84396

Cisco CallManager does not send a NOTIFY message immediately.

CSCdw84722

A call redirected from the originator causes a timeout exception.

CSCdw85684

The AXL listRoutePlanByType with type of Device function returns an error.

CSCdw86252

User lose association with device in device association page.

CSCdw88178

Calls get stuck in the CTI port after a redirect failure.

CSCdw88191

CallCtlConnEstablishedEv does not get received in an ICD blind conference call.

CSCdw88290

Cisco CallManager does not support CanMapAlias.

CSCdw89031

An update of win-SQLservicepack3.1-0-2.exe (SQL SP3) from CCO fails.

CSCdw90402

Resetting route groups causes high CPU usage.

CSCdw90707

IP precedence bit does not get used.

CSCdw91106

Cisco CallManager service stopped unexpectedly with Error Result on Handle Accept.

CSCdw92380

The phone index in the SNMP ccmPhoneStatusUpdate table is incorrect

CSCdw92857

Display is incorrect in DisplayChangedEvent after a CallParkRequest.

CSCdw92908

Transfer method throws an exception if the consult leg of a transfer is put on hold follow by an unhold.

CSCdw93403

Redirect occurs even though LineRedirect request line reply returns LINEERR_INVALLINESTATE.

CSCdw93460

You cannot create users with special characters in the user fields with Netscape Directory.

CSCdw93592

Two applications monitoring the same CTI route point causes route errors.

CSCdx00397

Upgrading Cisco CallManager does not delete the unnecessary SQL replication jobs.

CSCdx00851

FXO port on Cisco VG200 running MGCP locks up when phone sets call forward all (CFA) to a H.323 device.

CSCdx02301

Redirected calls fail when the caller redirects the call.

CSCdx02304

Software call forward busy (CFB) issue exists with G729 intercluster conferencing.

CSCdx03070

The original caller gets dropped when a user transfers a call to the phone's second line.

CSCdx03229

The time duration calculation reported to Gatekeeper for billing purpose is incorrect when a call has been put on hold or is transferred.

CSCdx04466

Java Naming and Directory Interface (JNDI) components are missing, and CDR Analysis and Reporting (CAR) does not install.

CSCdx04753

Inserting CDR records into the database takes too long.

CSCdx04903

Phone continues to ring after a call is answered.

CSCdx05651

CDR files do not get generated after an upgrade.

CSCdx10078

The subscriber Cisco CallManager sends registration request (RRQ) messages every 3 seconds when the primary Cisco CallManager goes down.

CSCdx10745

Cisco WebAttendant department field does not appear on console when Active Directory plugin is installed.

CSCdx11601

Hunt group member does not ring when calling PilotPoint rings after the Cisco WebAttendant logs out.

CSCdx12906

Personal address book web pages fail to load from Active Directory after Microsoft Internet Information Server session times out.

CSCdx14064

IP phone does not display calling party number in the status line.

CSCdx14589

Calls fail when the codec region for CM1 is configured for G729, and the codec region for CM2 is configured for G711.

CSCdx15068

Transcoder Resources do not get released if the Cisco IP Phone 7960 is put in a G.723 region.

CSCdx15755

Cisco CallManager drops the call when it receives Inter-Zone Clear Token (IZCT) in a Admission Confirm (ACF) message.

CSCdx15818

Overlap sending does not work for phones registered to back up Cisco CallManager servers.

CSCdx16353

Perfmon displays an incorrect value for the number of transcoder resources used in a Netmeeting call.

CSCdx16488

User cannot use all the software MTP resources.

CSCdx18211

The administrator cannot add a new route group with members using AXL.

CSCdx18236

The Cisco CallManager process monitor trace level should be set to ARBITRARY.

CSCdx19472

Svchost has 100 percent CPU usage when lineOpen() with dwPrivileges gets set to NONE.

CSCdx20417

Only the phones in the same device pool as the gatekeeper can make intercluster calls through the gatekeeper.

CSCdx20568

Invalid connected ID gets displayed after a consult transfer of a conference call.

CSCdx23600

Calls going across a H.323 gateway using PRI trunks fail.

CSCdx24011

Calls from a PBX phone to an IP phone fail.

CSCdx25107

TransferEnd event lists incorrect number of connections.

CSCdx25122

CTI manager does not stop after a failover.

CSCdx25581

Cisco CallManager sends a Display IE in a NOTIFY message when the "Display IE Delivery" is disabled.

CSCdx25593

H.323 Intercluster Trunks (ICT) calls fail due to Q931 AF cause code.

CSCdx25986

StationD with StationOutputSetLamp access out of bound array.

CSCdx26023

StationD access out of bound array during CTI ExistingCallEvent Request.

CSCdx26254

JTAPI sends a false CiscoConferenceStart/CiscoConferenceEnd when a device redirects a conference call.

CSCdx26300

JTAPI sends a false CiscoConferenceStart/CiscoConferenceEnd and does not send a CallCtlConnAlertingEv when a device redirects a call.

CSCdx26356

InsertCDR service stops inserting when there is a corrupt CDR file.

CSCdx26394

Backup Utility does not install properly.

CSCdx27799

Cisco CallManager project needs a link to the new LDAP SDK library.

CSCdx29508

Perfmon counter displays the incorrect available bandwidth for remote locations.

CSCdx32184

The stiBack application does not allow the administrator to configure no backups in a schedule.

CSCdx32407

Cisco CallManager does not initialize when there are more than 100 locations specified.

CSCdx33982

LINECALLSTATE of ONHOLD is missing after a swap-hold.

CSCdx34449

Tone On Hold does not work.

CSCdx33363

The administrator gets Internet Explorer errors when trying to find phones.

CSCdx35058

The user gets an ASP error when selecting all in the route plan report.

CSCdx35252

Error gets written to the event log when Real-Time Information Server (RIS) is removed from the database.

CSCdx35254

Updating IP phone services subscription causes the screen to lock up.

CSCdx35905

Cisco CallManager does not recognize DTMF digits immediately at a H.323 faststart call.

CSCdx36275

Svchost crashed when the device.m_WaveList pointer is null.

CSCdx37671

Users can not make calls out of the PSTN.

CSCdx37672

Ringback gets played after a transfer has completed.

CSCdx38050

A caller using PSTN hears ringback after a transfer while the person answering can hear the caller.

CSCdx38773

Svchost(TSP) causes CPU usage to go to 100 percent when the CTI Manager has not been configured.

CSCdx39441

The updateRouteGroup method of AXL returns an error in response.

CSCdx39942

Multiple transfer failures cause the agent desktop to go repeatedly from the Ready state to the Reserved state and then back to the Ready state again.

CSCdx41601

SNMP Data Collector service does not get removed when upgrading from Cisco CallManager release 3.1 to 3.2.

CSCdx42891

Origin field should default to Internal rather than external on the redirected destination.

CSCdx44061

CDR insert has memory leak.

CSCdx44899

Faststart incorrectly sends a FS element when connecting non-faststart H.323 call.

CSCdx46456

Cisco CallManager crashed under heavy traffic load.

CSCdx46809

Inbound calls with an IE in Codeset 7 gets dropped.

CSCdx47142

Svchost.exe crashed.

CSCdx47922

Cisco CallManager SDI trace contains XML headers.

CSCdx48034

Voice mail profiles do not get transferred when upgrading to Cisco CallManager 3.2.

CSCdx48500

A handle leak occurs when clients close sockets.

CSCdx51507

The administrator cannot add more than 39 four character partitions to a CSS.

CSCdx52173

There is a memory leak with heavy traffic.

CSCdx53931

Cisco CallManager resets when there are more than 130 regions.

CSCdx55541

InsertCDR does not remain running and inserts into CDR database fails.

CSCdx57258

CPU usage goes to 100 percent when there are calls to the attendant.

CSCdx61068

CPU usage goes to 100 percent during call clearing.

CSCdx65311

Cisco CallManager has high CPU and memory usage after 4 days of heavy traffic.

CSCdx73384

Cisco CallManager has a handle leak.

CSCin02368

The Cisco WebAttendant console does not always show correct line status.

CSCin07380

Address remains out of service when CallObserver is added.

This release also resolves the following firmware caveats.

CSCdt02828

Mute button on Cisco IP Phone 7960 enables voice activity detection(VAD) even when VAD is disabled systemwide.

CSCdu45576

After booting up, a Cisco IP Phone 7960 does not display the answer softkey.

CSCdv13613

User receives noise on a held call going through a T1 Primary Rate Interface (PRI) gateway.

CSCdv16259

Long URL causes bootup problems for Cisco IP phones.

CSCdv17294

Cisco IP phone continues to ring after going on hook in specific scenario.

CSCdv17901

XML services do not display for 60 seconds after URL redirect.

CSCdv44544

A way to set SNMP community string for SNMP stack on a WS-6608 is needed.

CSCdw01273

Directory button displays host not found message when the URL is wrong.

CSCdw05779

Cisco CallManager has high CPU usage when it gets over 1200 offhook requests from a phone in less than 3 seconds.

CSCdw07621

The test tones on the WS-6624 is not correct.

CSCdw07681

The cptone for the WS-6624 is not correct on Cisco CallManager 3.2.

CSCdw08187

The hold tone for WS-6624 is not correct.

CSCdw14223

User cannot make any calls through a registered DT24+ T1-CAS.

CSCdw46312

An incoming call that causes the MWI light to flash is not obvious to the user.

CSCdw51824

Cisco IP phone model 7960 emits a popping noise when the speaker is used after a long idle time.

CSCdw62847

Two IP phones on a switch experience one-way delay.

CSCdw68995

All the non-IOS gateways do not switchover properly.

CSCdw70535

Cisco IP phone 7910 does not display fallback during Survivable Remote Site Telephony (SRST).

CSCdw70601

The timer appears in the settings menu.

CSCdw71496

Audio gets dropped on an analog phone connected to a WS-6624.

CSCdw76866

DSP Keepalive Timeout displays on the phone.

CSCdw93726

Upgrading Cisco IP phone model 7910 to firmware P00403010107 lowers the ring volume on the phone.

CSCdx04574

The default behavior for incoming phone calls has been changed.

CSCdx05274

A Cisco IP Phone model 7910 displays only 10 digits of Caller ID on a forwarded call.

CSCdx07201

Cisco IP phone resets when a user does a directory search in Russian with an empty string.


Open Caveats for Cisco CallManager - Release 3.2(2a)

Table 4 describes possible unexpected behaviors by Cisco CallManager Release 3.2(2a). Unless otherwise noted, these caveats apply to all Cisco CallManager 3.0 releases up to and including Cisco CallManager Release 3.2(2a).


Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


Table 4 Open Caveats for Cisco CallManager Release 3.2(2a) 

Identifier

Headline

Summary

CSCdr53384

Minor memory leak (svchost/tapisrv) occurs during lineInit/Shutdown.

Memory leak occurs in TSP.

This situation occurs when an application starts up, opens devices and lines, and then shuts down

Workaround: None exists.

CSCdt95739

Caller ID writes over call parked number.

This happens where there are a high volume of calls. The CallPark number screen gets overwritten when a new call comes in with the new call info.

Workaround: None exists.

CSCdu16524

You cannot delete external route plan on the subscriber server.

Workaround: Delete the external route plan on the publisher server.

CSCdu43682

Cisco IP Phone model 30 VIP second line does not go off hook correctly when user presses voice mail or speed dial.

User does not receive dial tone on second line for Cisco IP Phone model 30 VIP.

A scenario: Two phones (A and B) that have the first line shared on both phones. One phone (A), Cisco IP Phone model 30 VIP, has two lines. An active call exists on the shared line with phone B. Now, speed-dial or voice mail button gets pressed on phone A. Phone ignores this button press because first line is in use by other phone. After that, if phone A goes off hook to initiate a new call on second line, it does not get dial tone.

Workaround: Go on hook and press line button for second line to get dial tone.

CSCdu61183

The response time is slow for a lineAnswer() request for a CTI port.

Workaround: None exists.

CSCdv12935

Performance Monitor and Administrator Serviceability Tool reports incorrect values for active calls.

Performance Monitor and Administrator Serviceability Tool counters for active calls provide incorrect data.

Workaround: None exists.

CSCdv20852

The hold and unhold arrow keys do not work on Cisco WebAttendant console.

Workaround: Use either the hold button or the mouse to put the call on hold. Take the call off hold by using the unhold button or using the mouse.

CSCdv61425

Cisco CallManager logic can cause CPU to spike when many CTI devices are registered.

Workaround: None exists.

CSCdv61666

Caller gets 'Invalid Conference Participant' message when conferencing two outside calls.

Workaround: None exists.

CSCdv62352

Cisco CallManager SNMP agent does not generate ccmGatewayFailed Trap for a gateway that is not in the database

Workaround: None exists.

CSCdv66617

IP phone does not ring private DN if the shared line is set to no ring.

If the call is going to a "Ring Disabled" line first and the call has not been answered, ring gets disabled on all the calls to the same phone.

Workaround: None exists.

CSCdv66773

A need exists for the ability to pass more than 24-digits to digit analysis.

Cisco CallManager currently does not accept more than 24 dialed digits for placing a call. This situation presents an issue in some patterns where an account or authorization code must be dialed in conjunction with an international call that is 15 digits.

Workaround: Redesign your dial plan, so you never have more than 24 digits in the dial string.

CSCdv74465

Service Configuration Tool gives timeout error.

Cisco Configuration manager (service install/remove) functionality acts intermittently. Executing config.exe is problematic (it works some times, and it is hard to maintain).

Workaround: Use install CD or web download to add services. (In future release, this function will be added to a separate web page.)

CSCdv79972

User cannot delete personal address book entry from Cisco IP Phone 7960.

You cannot delete the entry in the personal address book (LDAP) from the Cisco IP Phone 7960.

Workaround: Delete the entry from the Cisco CallManager user page.

CSCdv81333

Load tests with SimClient fail using MGCP on Cisco Catalyst T1-CAS module.

Workaround: None exists.

CSCdv89522

If a transcoder is used, no audio path exists.

With the G.729 bandwidth established between IP-1 and Symbol phone, IP-1 calls Symbol phone, and the transcoder is allocated, but no audio path exists.

This occurs when you assign MRGL-1 to IP-1 and MRGL-3 to Symbol phone. MRGL-1 has MRG-1 (which has MOH-1, Transcoder-1), and MRGL-3 has MRG-3 (which has MOH-3, Transcoder-3). Assign G.729 bandwidth between IP-1 and Symbol phone (between regions in which these devices are located).

Workaround: None exists.

CSCdw05993

Backup and restore does not work properly on a secondary Cisco CallManager.

Workaround: Add one user on the Primary Cisco CallManager; this will update the user on the secondary and other cluster of Cisco CallManagers. Delete this user if it is not required.

CSCdw20584

RTP parameters in CallAnswerRequest do not get used

Workaround: None exists

CSCdw27029

H.323 call to a shared line between H.323 client and Cisco IP Phone 7960 fails.

H.323 client call to another H.323 client that shares a line appearance with an IP phone does not work.

Workaround: None exists.

CSCdw28185

The 6624 line card cannot perform a blind transfer off net.

The 6624 cannot blind transfer calls outside to the PSTN/PBX. The 6624 can transfer internal IP phones.

Workaround: Create lines on the IP phones that will forward to the desired PSTN destination.

CSCdw35962

No error message appears when Propagate Selected is chosen without the check box.

Workaround: None exists.

CSCdw39530

Russian language does not appear in Cisco WebAttendant correctly.

Feature button text in Cisco WebAttendant does not appear in Russian text as expected; it appears as question marks.

Workaround: None exists.

CSCdw39982

Cisco WebAttendant directory at the bottom of Cisco WebAttendant console disappears.

User directory screen at the bottom of the page goes blank at random. If user logs out and logs back in, the directory listing reappears.

Workaround: Log out and log back in to the Cisco WebAttendant console; copy the directory entries to the client host (instead of connecting to the share on the server host).

CSCdw41729

Intercluster transfers cause phone using G.729 to fail.

A capability mismatch triggers this problem when connecting to Music on Hold when Music on Hold is configured with only a single codec differing from the capabilities of the held device.

Workaround: Enable all codecs on the Music on Hold server.

Example: The held device specifies an IP phone in a G.729 region connecting to MOH that has only G.711 capabilities. This will trigger the problem. Set the MOH server to handle G.711 and G.729, and the problem does not occur.

CSCdw51672

UserPrefs Admin Pages do not support Russian language with US English locale.

Attempting to view user names containing Russian characters with a non-Russian locale on the Cisco CallManager User Preferences Administration (CCMAdmin->User->Global Directory) does not work.

Workaround: Choose the Russian language from the drop-down list of languages at the bottom of the Cisco CallManager User Preferences Administration. The names will display properly.

CSCdw54907

Speed-dial entries get removed after Cisco WebAttendant is upgraded.

Upgrading Cisco WebAttendant removed speed-dial entries.

Workaround: Reenter speed-dial entries after an upgrade

CSCdw57219

TAPI fails under load after an LINEERR_OPERATIONFAILED error.

After processing around 12,000 calls during stress tests, TAPI function call (examples of lineSetupTransfer and lineMakeCall have been seen) will return a LINEERR_OPERATIONFAILED. When the application immediately retries the same function, the call does not return, and the application is blocked. If the application process is killed, and TAPI browser is run, the first TAPI request that requires CTI call control also blocks; i.e. lineInitialize, lineOpen are OK; lineMakeCall hangs.

Workaround: Applications need to close the calls.

CSCdw59259

Fast busy tone plays instead of an engaged tone on a phone connected to Cisco Catalyst 6000 24 Port FXS Analog Interface Module

Workaround: None exists.

CSCdw59921

Voice packets generate after a call terminates when MTP is used.

Workaround: None exists.

CSCdw61496

DC Directory (DCD) service fails to start if DCD is in recovery mode during a Cisco CallManager upgrade.

Workaround: Save the backup file generated during the upgrade. Run a clean install of previous DCD build. Restore the backup file

CSCdw62407

Incorrect dwCallerID on called party occurs when the called party parks the call.

Workaround: None exists.

CSCdw62893

DCD: DC Directory does not start on upgrade to Cisco CallManager 3.2(1) with Cisco Conference Connection running.

DC Directory service starts and functions for 2 minutes and then stops by itself. No indication of the service stopping appears in the event log, and the service remains stopped until it is manually restarted.

The following error may display in the DCD log files:

A MetaLink module has encountered a communications error with its connection to a remote system.

Name of Module: C:\dcdsrvr\mlkmod\DCMODBS.DLL

Agreement Identifier: 102361

Error Reported: Error ODB0017: An ODBC connection error has occurred on ODBC data source 'DCMS', with SQL state 'IM002', native error code 0 and error text: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified.

Workaround: Rename C:\dcdsrvr\lib\ConvEmail.dll and start DC Directory Service.

CSCdw63628

Upgrading to OS 2000 1.3 erases the CD Player and Sound Recorder multimedia components.

Workaround: Use Windows 2000 Server to re-install the multimedia components.

CSCdw64044

Portuguese user locale displays partial caller ID.

When a phone is changed to Portuguese user locale, the caller ID information is incorrect. It does not display the "from" number. It only displays "De  " with no DN.

Workaround: None exists.

CSCdw64608

The directory installation script does not handle some special characters.

When the user enters special characters such as "^" in the password for the Directory Manager user, the UserPrefs Admin pages and CCMAdmin->User->Global Directory/Add a New User do not work. Furthermore, you cannot log on to the DCD Admin.

Workaround: Do not use special characters like "^" in the password for the Directory Manager user.

CSCdw66560

Displaying user information on Cisco CallManager Administration takes more time.

Workaround: None exists.

CSCdw68020

Cisco CallManager User cannot get associated phone from Active Directory referral.

This problem happens when you have Active Directory with multiple domains.

Workaround: None exists.

CSCdw68190

RTMT - You cannot monitor the Perfmon counters of a recovered node.

Workaround:

1. When this problem occurs, shut down all related browsers including both the AST applet window and Cisco CallManager Administration parent browser. Then, bring up a new AST applet window. This works 70 percent of the time.

2. The second way to solve this problem is to restart the IIS service.

CSCdw68981

Voice mail box number does not always get migrated after upgrading from 3.1 to 3.2.

After an upgrade from Cisco CallManager version 3.1 to version 3.2, all of the voice mail mask numbers do not get migrated. Here is an example:

Line 1000 with voice mail mask 9728131000

Line 2000 with voice mail mask 32000

After upgrading to Cisco CallManager 3.2, the voice mail mask numbers defaults to 1000 and 2000 (their DN number).

Workaround: Two ways to address this issue exist:

1. Create two voice mail profiles with voice mail mask of 9728131000 and 3200. Use Cisco CallManager Administration and associate a profile to each line.

2. Use the Cisco Bulk Administration Tool (BAT).

CSCdw69064

PAB (XML services) cannot delete entries from the phone.

Workaround: