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Table Of Contents
Using the Cisco IP Telephony Locale Installer with Cisco CallManager 3.3(3)sr1
Supported Cisco IP Telephony Products
Installing the Cisco IP Telephony Locale Installer
Obtaining the Release Notes for the Cisco IP Telephony Locale Installer
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Using the Cisco IP Telephony Locale Installer with Cisco CallManager 3.3(3)sr1
Purpose of the Document
Intended for the system administrator, this document provides installation procedures for the Cisco IP Telephony Locale Installer, which is used with Cisco CallManager and other Cisco IP telephony products that support languages other than English and network tones/cadences for countries other than the United States. This document also provides a descriptionof user and network locales, integration/migration considerations, pre-installation tasks, and an overview of how the locale installer works.
Contents
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Supported Cisco IP Telephony Products
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Introduction
Cisco provides locale-specific versions of the Cisco IP Telephony Locale Installer on www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the chosen translated text or tones, if applicable, when a user works with supported interfaces.
Defining User Locales
User locale files provide translated text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale that the user chooses. User-only locale installers exist on cisco.com.
Defining Network Locales
Network locale files provide country-specific phone tones and gateway tones, if available. Network-only locale installers exist on cisco.com.
Cisco may combine multiple network locales in a single locale installer.
Defining Combined Locales
The Cisco IP Telephony Locale Installer combines user locales and network locales in a single web downloaded file, when applicable.
Note
Changes do not take effect until you reboot every server in the cluster. Cisco strongly recommends that you do not reboot the servers until you have installed all locales on all servers in the cluster. Minimize call-processing interruptions by rebooting the servers after regular business hours.
Supported Cisco IP Telephony Products
Cisco IP Telephony Locale Installers exist for the following Cisco IP telephony products, as indicated in Table 1.
Table 1 Supported Cisco IP Telephony Products
Cisco IP Phone Models 7905, 7912, 7940, 7960
User for the phone LCD
Network for the phone tones
In the Cisco CallManager User Option pages, the user can choose the user locale that will display on the phone.1
To configure the phone tone, the administrator browses to a server that runs Cisco CallManager Administration and chooses the network locale from the Phone Configuration window.
TipCisco Quality Reporting Tool
User
In the Cisco CallManager User Option pages, the user chooses the locale that will display on the phone.1
Cisco CallBack
User
In the Cisco CallManager User Option pages, the user chooses the locale that will display on the phone.1
Cisco WebDialer
User
In the Cisco CallManager User Option pages, the user chooses the locale that will display on the phone.1
Cisco CallManager Extension Mobility
User
In the Cisco CallManager User Option pages, the user chooses the locale that will display on the phone.1
Gateway Tones
Network
Network locales do not exist for some gateway
devices.2Gateways tones in the locale installer override versions that exist in the database.
To configure the gateway tone, the administrator browses to a server that runs Cisco CallManager Administration and chooses the Network Locale from the Gateway Configuration window.
Cisco Tool for Auto-Registered Phones Support (TAPS)
User locales that provide localized voice prompts
After you install the locales on the server, you do not need to reboot the Cisco Customer Response Solutions (CRS) server.
If voice prompts appear in English_United_States after the installation of the locale installer, see the "Troubleshooting" section.
Cisco CallManager User Option pages
User
From these pages, the user can choose the locale that displays on the web pages.
Cisco CallManager Administration User pages
User
See the "Troubleshooting" section for caveats about these pages.
Cisco CallManager Attendant Console 1.2(1)
User
The attendant chooses the locale from the attendant console login window. An error message displays if the locale does not exist on the Cisco CallManager server. The attendant console defaults to English if the locale does not exist.
After you upgrade the servers to Cisco CallManager 3.3(3)sr1, you must reinstall the attendant console plugin on the attendant console PC. Only Cisco CallManager Attendant Console 1.2(1) and later releases work with the locale installer.
Cisco IP Manager Assistant (console GUI)
User
Be aware that the Manager may want to use a different locale than the Assistant uses.
You choose the locale in the Cisco CallManager Administration User pages.
For more information on how to set the locale on these pages, refer to the Cisco CallManager Administration Guide.
Cisco CDR Analysis and Reporting (CAR)
User locales provide localized versions of end-user reports and the end-user graphical user interface (GUI).
CAR only supports the English character set, also known as ISO-Latin1 or ISO-8859-1; for example, United States and Western European languages.
To configure the user locale for the CAR user, the administrator browses into a server that runs Cisco CallManager Administration and chooses the User Locale from the User Configuration window.
If the administrator does not configure the user locale for the CAR user, the CAR user can choose the locale in the Cisco IP User Option pages. The CAR user clicks the link, Change the Locale for the device profile(s) and these web pages, and then chooses the locale.
When the user browses into the server to view reports and the GUI in locales other than English_United_States, the user must enter a user name and password that has the appropriate privileges (not administrative privileges).
Cisco ATA 186 Analog Telephone Adaptor
Network
To configure the tone, the administrator browses to a server that runs Cisco CallManager Administration and chooses the network locale from the phone configuration window.
1 The administrator may choose the user locale in the Phone Configuration window of Cisco CallManager Administration. When the phone resets, the most recent selection by the administrator or user determines which locale displays on the phone; no order of precedence exists for the selection.
2 Network locales exist for the following gateways: Cisco Catalyst 4224 Access Gateway Switch, Cisco Catalyst 4000 Series, Cisco Catalyst 6000 8 Port Voice E1 and Services Module, Cisco Catalyst 6000 8 Port Voice T1 and Services Module, Cisco Catalyst 6000 24 Port FXS Analog Interface Module, Cisco Catalyst 6000 24 Port FXO Analog Interface Module, Cisco Voice Gateway 200, Cisco 2610, Cisco 2611, Cisco 2612, Cisco 2620, Cisco 2613, Cisco 2621, Cisco 2650, Cisco 2651, Cisco 2620XM, Cisco 2621XM, Cisco 2650XM, Cisco 2651XM, Cisco 2610XM, Cisco 2611XM, Cisco 2691, Cisco 3640, Cisco 3640A, Cisco 3620, Cisco 3660, Cisco 3725, Cisco 3745, Cisco 1700, Cisco 1760, and Cisco 1751.
About Cisco Java Telephony Application Programming Interface (JTAPI) and Cisco Telephony Service Provider (TSP)
Cisco JTAPI and Cisco TSP do not require that you download the locale installer to obtain locales. The locales automatically exist in the application. When you install the application, you choose the locale in which you want to view the installation. If you want to use additional locales or upgrade current locales, you must obtain an updated version of the application and install the application again.
Integration Considerations
The Cisco IP Telephony Locale Installer supports Cisco CallManager Release 3.3 or later. For more integration and migration information, review Table 2.
Table 2 Integration Considerations
Upgrade from 3.2 to 3.3
All existing locales in Cisco CallManager Release 3.2 migrate when you upgrade to Cisco CallManager Release 3.3. However, new phrases and voice prompts display only in English_United_States until you install the Cisco IP Telephony Locale Installer(s) on every server in the cluster.
The end-user graphical user interface (GUI) for new Cisco IP telephony products displays in English_United_States until you download the locale installer on every server in the cluster and choose the locale through Cisco CallManager Administration, if necessary. To determine whether you choose the locale through Cisco CallManager Administration, refer to the product documentation.
New installation of 3.3
When you install Cisco CallManager, only the English_United_States user and the network locale install on the servers in the cluster.
To obtain locales other than English_United_States, you must install the Cisco IP Telephony Locale Installer on every server in the cluster.
See the "Troubleshooting" section when phrases and voice prompts display in English_United_States after the installation of the locale installer.
Upgrades from 3.3(2) to 3.3(3)sr1
Each installation of the locale installer overwrites the existing installation as though you installed it for the first time.
Installation/Upgrade of any version of CRS 2.0 or 3.0
These versions serve as minimum requirements for installing the Cisco IP Telephony Locale Installer on the CRS server.
Installing the Cisco IP Telephony Locale Installer
Caution
Caution
To minimize call-processing interruptions, do not reboot the servers during regular business hours.
Tip
Procedure
Step 1
Step 2
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Step 3.•
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The Voice Products software page on the web displays.
Step 3
The locale installer page displays.
Step 4
Step 5
Step 6
Step 7
Step 8
File extraction begins, as noted by the status bar in the Setup dialog box.
The Install Wizard window states that the program guides you through the installation. If you click Cancel, you exit the program.
Step 9
If the application cannot access the configuration files, a prompt states that the setup process stops.
Step 10
Step 11
Step 12
Note
The Setup Status window displays and shows the status of the installation. The installation process takes 1 to 3 minutes, depending on the requested operations.
Step 13
a.
Cisco recommends that you choose this selection only after you complete all locale installation procedures on every server in the cluster.
b.
To minimize call-processing interruptions, do not restart the servers during regular business hours.
Step 14
Step 15
When the dialog box automatically closes, you have completed the installation on the server.
Step 16
Tip
Step 17
Step 18
Updates do not occur in the system until you restart all servers in the cluster; services restart after the server reboots.
Step 19
Troubleshooting
Review the following troubleshooting tips in the "Error Messages" and "Caveats" sections.
Error Messages
See the following error messages that may display during the installation process.
This machine is neither a TAPS server nor a Cisco CallManager server.
Locate the proper server for the installation.
The locale installer cannot install a component; for example, error updating CAR image file, cannot find/create directory, cannot install component files.
If the installation fails, the installation removes all installed files and entries from the Cisco CallManager database.
The Locale Installer will not run on Cisco CallManager versions lower than 3.3.
You cannot install the locale installer on any version before Cisco CallManager Release 3.3. The locale installer installation stops.
Caveats
See the following caveats and refer to the corresponding version of the Cisco IP Telephony Locale Installer release notes for caveats that are specific to the Cisco IP Telephony Locale Installer. To obtain the release notes, click the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/locinst/index.htm
Caution
English_United_States phrases and voice prompts display after the installation completes.
This situation causes no problems in your cluster. You may not have the latest locale installer that is available on cisco.com. Furthermore, Cisco may choose to update the Cisco CallManager database and not immediately update the Cisco IP Telephony Locale Installer.
Attempt to install the locale installer on all servers again. If English_United_States phrases or voice prompts display, wait until an updated version of the locale installer displays on cisco.com. Download and install the updated version of the locale installer.
Note
Cisco CallManager only supports the English character set in the User area of Cisco CallManager Administration.
After you download the locale installer, you can display field names in the User area of Cisco CallManager Administration in your chosen language. However, Cisco CallManager only supports the English character set, also known as ISO-Latin1 or ISO-8859-1, in the fields and in all user accounts and passwords that are needed to access these windows. If a user enters data that is not in the English character set, a dialog box displays and states that the user must enter data from the English character set.
You can choose different phone and gateway tones for the system.
If you choose to use different network locales, make sure that you choose a network locale in the parameters or the device pool that is supported by all gateway and phone device types that use the locale installer.
A new locale installer exists.
You can install the new locale installer with any version of Cisco CallManager Release 3.3(3)sr1 or later, unless otherwise indicated in this document, the readme document, or the Cisco CallManager Compatibility Matrix.
Be aware that all phrases may not display in the desired locale if you install with Cisco CallManager 3.3(4) or later.
You cannot uninstall a locale or the Cisco IP Telephony Locale Installer.
No option exists to modify, repair, or remove the locale or the locale installer. Running the locale installer multiple times results in a reinstallation of the locale, as if it is not already installed on the server.
You must reinstall the locale installer after you perform restoration procedures.
The Cisco IP Telephony Applications Server Restore Utility does not restore the locale installer. You must reinstall the locale installer after you restore Cisco CallManager data.
Cisco does not support the localization of fast-dial code/service or the Personal Address Book on the Cisco IP Phone.
Speed Dial and Personal Address Book text displays in English only.
Obtaining the Release Notes for the Cisco IP Telephony Locale Installer
To obtain the release notes for the Cisco IP Telephony Locale Installer, click the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/locinst/index.htmObtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can send your comments in e-mail to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/index.html
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