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Table Of Contents
Installing Cisco CallManager Release 3.3(2)
Locating Related Cisco CallManager Documentation
Frequently Asked Questions About the Cisco CallManager Installation
How long does it take to perform the Cisco CallManager installation?
How does the Cisco CallManager installation work?
May I install other software besides Cisco CallManager on the server?
May I run a web browser on the server?
May I configure a server in the cluster as a Domain Controller?
What if I encounter problems during the installation?
What pre-installation tasks should I perform?
How do I remove the servers from a domain and join a workgroup?
How do I connect the server to the network?
Performing the Cisco CallManager Release 3.3 Installation
Installing Cisco CallManager on the Publisher Database Server
Installing Cisco CallManager on Subscriber Database Server(s)
Install the Cisco CallManager Support Patch
Performing Post-installation Tasks
Downloading Support Patches and Hotfixes for Ongoing System Management
Viewing the Component Versions That Are Installed on the Server
Using the F: Drive on the MCS-7845-1400 to Collect Trace Files
Using the Cisco CallManager Music On Hold CD-ROM or Download
Adding New Subscriber Servers to the Cluster After the Installation
Replacing the Publisher Database Server after the Installation
Verifying and Reinitializing Subscriber Connections
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Installing Cisco CallManager Release 3.3(2)
Product Key for Cisco CallManager: BTOO VQES CCJU IEBI
Note
The Cisco CallManager product key, which you enter during the operating system installation, allows you to install Cisco CallManager on a server that is dedicated solely to that application. If you want to install Cisco CallManager and Cisco Customer Response Solutions (CRS) on the same server, refer to the CRS installation documentation for the product keys.
Purpose of the Document
Use this document to perform the following tasks:
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This document applies if you have one server or many servers in a cluster environment.
Use this document in conjunction with documents that are listed in the "Locating Related Cisco CallManager Documentation" section.
Conventions
Consider the following documentation conventions as you review this installation document:
Blue Text—To quickly navigate to a section or URL, click text that appears in blue.
Note
Caution
Timesaver
(Required)
This convention indicates that you must perform the procedure. Failing to perform the procedure could cause a total system failure or a loss of data and configuration settings.
(Recommended)
This convention indicates that the procedure is strongly recommended, but not required.
Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.18 (or later) replaces the document, Backing Up and Restoring Cisco CallManager Release 3.3.
Locating Related Cisco CallManager Documentation
Cisco strongly recommends that you review the following documents before you perform the Cisco CallManager installation:
•
This document lists and describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco CallManager. Cisco provides versions of this document that match the version of the installation document.
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This document, a companion guide to this installation document, provides procedures for the Cisco Media Convergence Server (MCS), customer-provided Compaq DL320/DL380 servers, and customer-provided IBM xSeries 330, 340, 342, and 345 servers.
This document does not provide operating system installation procedures for any other servers.
This document provides procedures for installing the operating system on Cisco IP Telephony Applications Servers. This document does not provide Cisco IP telephony application installation procedures. Refer to this document before you install Cisco CallManager, Cisco Personal Assistant, Cisco Customer Response Solutions (CRS), or Cisco Conference Connection.
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The Cisco CallManager Administration Guide provides step-by-step instructions for configuring, maintaining, and administering the Cisco CallManager voice over IP network.
The Cisco CallManager System Guide provides descriptions of the Cisco CallManager system and its components, configuration checklists, and links to associated Cisco CallManager Administration Guide procedures.
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This document provides descriptions of Cisco CallManager serviceability and remote serviceability and step-by-step instructions for configuring alarms, traces, and other reporting.
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This document provides information on using the Bulk Administration Tool (BAT) to perform bulk add, update, and delete operations on phones, users, gateways, and ports.
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This document describes how to configure the backup settings, back up Cisco CallManager data, and restore the data.
•
To ensure continued functionality with interfacing Cisco IP telephony applications after the Cisco CallManager installation, refer to the Cisco CallManager Compatibility Matrix, which provides workarounds for applications that are integrated with Cisco CallManager.
Affected applications may include Cisco Conference Connection, Cisco SoftPhone, Cisco uOne, Cisco 186 Analog Telephony Adapter, Cisco Personal Assistant, Cisco Response Solutions (CRS), Telephony Application Programming Interface and Java Telephony Application Programming Interface (TAPI/JTAPI) applications, including Cisco- supported and third-party applications, and Cisco Telephony Service Provider (TSP).
If you use Cisco CallManager and related Cisco IP telephony applications in a call-center environment, review this document before you begin any installation procedures.
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This document provides information on the latest operating system, SQL Server, and security support updates. Information in this document applies to servers that are running the following Cisco IP telephony applications: Cisco CallManager, Conference Connection, Personal Assistant, Cisco Customer Response Applications/Solutions, and Cisco Emergency Responder.
•
Locate the release notes, installation/upgrade, and configuration guides for the applications that you want to integrate with Cisco CallManager.
Use Table 1, which provides URLs for software, product keys, and documentation.
Table 1 Quick Reference for URLs
Cisco MCS hardware specifications
http://www.cisco.com/warp/public/779/largeent/avvid/products/infrastructure.html
Cisco IP Telephony Operating System, SQL Server, Security Updates
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Operating system installation, Virtual Network Computing (VNC), and Cisco Media Convergence Server (MCS) Network Teaming Driver documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm
Cisco CallManager Compatibility Matrix
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager backup and restore documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/index.htm
Cisco CallManager support patches
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
See the "Install the Cisco CallManager Support Patch" section.
Related Cisco IP telephony application documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm
Cisco Integrated Communications System (ICS) 7750
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/index.htm
Cisco Intrusion Detection Software Host Sensor documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Note
Contents
This document contains the following topics:
Preinstallation Tasks and Information
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Installation Tasks and Information
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Postinstallation Tasks and Information
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Verifying and Re-creating Subscription Connections
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Installation Error Messages
Documentation Resources and Technical Assistance
•
Frequently Asked Questions About the Cisco CallManager Installation
Review the following questions and responses before you complete the Cisco CallManager installation.
How long does it take to perform the Cisco CallManager installation?
The entire installation process, excluding pre/post-installation tasks, takes 45 to 90 minutes per server, depending on your server type. Before you install Cisco CallManager, consider the size of your cluster.
How does the Cisco CallManager installation work?
Review the following information before you install Cisco CallManager.
Verifying the User Name, Organization Name, and Product Key
Cisco supplies you with a Cisco product key when you purchase a Cisco IP telephony product. The product key, based on a file encryption system, allows you to install only the components that you have purchased, and it prevents other supplied software from being installed for general use. The product key comprises alphabetical letters only. It contains no numbers or special characters.
During the operating system installation, you entered the Cisco CallManager product key. The product key allows you to install Cisco CallManager on a server that is designated for Cisco CallManager only.
During the operating system installation, you registered the software product by entering a user and organization name.
During the Cisco CallManager installation, verify that the correct User Name, Organization Name, and product key display. See the latest version of the operating system documentation for more information.
Entering Passwords
During the Cisco CallManager installation, you must enter a valid password for the following accounts:
•
If you plan to install Cisco CallManager on the Cisco Media Convergence Server (MCS), you established this password during the operating system installation. If you left the password blank during the operating system installation, or if you enter the wrong password during the Cisco CallManager installation, you cannot install Cisco CallManager on the server.
Tip
Caution
•
•
Installing the Publisher Database or Subscriber Server
When you install Cisco CallManager, you must determine whether the server will be configured as a publishing database server or a subscriber database server. In a Cisco CallManager distributed system, one server maintains the master, or publisher, database, and all other servers in the cluster maintain subscriber databases. Subscriber databases provide copies of the master database. During normal operation, all Cisco CallManagers in the cluster read data from and write data to the publisher database. Periodically, Cisco CallManager automatically updates the subscriber databases as needed.
Cisco requires that you first install the publisher database server, so authentication to the database occurs. This decision designates a permanent selection. If you want to reassign the database server type at a later date, you must reinstall Cisco CallManager on the server and choose a different database server type.
Caution
You must install one server at a time, or the subscriber servers cannot receive copies of the database from the publisher database server.
During the installation, the following software installs:
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•
•
•
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Installing Cisco CallManager Components and Services
The Cisco CallManager installation automatically installs all services that display in the Service Activation window of Cisco CallManager Serviceability. These services install on every server in the cluster. To review a list of installed services, service definitions, and service considerations, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.
The Cisco CallManager installation places services in an inactive state until the installation completes. After the installation completes, you must manually activate the service on each server in which you want the service to run. For information on activating services, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.
Installing the Cisco IP Telephony Applications Backup Utility
The Cisco CallManager installation prompts you to configure the server either as the Backup Server or as a Backup Target. If you want to use the backup utility, one server in the cluster must act as the Backup Server, which is the server that invokes the backup. Backup Target(s) serve as the source for the data, which is the server where the data exists before the backup.
You do not need to back up subscriber servers, but Cisco strongly recommends that you perform regularly-scheduled backups for the publisher database server.
For more information on the backup utility, including procedures for configuring backup settings, refer to Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.18 (or later). See Table 1 to navigate to the document.
Providing Configuration Information
Table 2 shows the information that is required for installing Cisco CallManager on your server. Complete all fields unless otherwise noted. Gather this information for each Cisco CallManager server that you are installing in the cluster. Make copies of this table and record your entries for each server in a separate table. Locate these lists before you begin the installation.
May I install other software besides Cisco CallManager on the server?
Caution
Cisco supports a limited list of applications on the Cisco Media Convergence Server (MCS) or Cisco-approved, customer-provided server. Consider the following information before you install Cisco CallManager:
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•
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May I run a web browser on the server?
Cisco strongly recommends that you do not run a web browser on the Cisco MCS or any Cisco-approved customer-provided server. Running a web browser on the server causes CPU usage to surge.
To access Cisco CallManager Administration, the web-based graphical user interface (GUI) that allows you to perform Cisco CallManager configuration tasks, use a different PC to browse into the Cisco CallManager server that is running Cisco CallManager Administration and log in with administrative privileges.
Tip
May I configure a server in the cluster as a Domain Controller?
Cisco strongly recommends that you do not configure any server in the cluster as a Domain Controller. If you configure any server in the cluster as a Domain Controller, you cannot upgrade or reinstall Cisco CallManager on the server.
What if I encounter problems during the installation?
If you encounter problems during the installation, Cisco recommends that you take the following actions:
1.
2.
Be aware that not all error messages that display in the log file are catastrophic. MSI generates error messages in the log file for many reasons; for example, attempts to access a service that is not used by Cisco CallManager.
What pre-installation tasks should I perform?
For pre-installation tasks that you must complete before the installation, see Table 3.
Table 3 Pre-installation Tasks
Step 1
Plan your system configuration.You can distribute the call-processing load for your system across multiple Cisco CallManagers as a single cluster. A cluster comprises a set of Cisco CallManagers that share the same database.
At a minimum, you should determine how many Cisco CallManager servers the cluster will contain, which server will house the publisher database, and where backup tasks will be performed. Additional planning should include a strategy for distributing the devices (such as phones or gateways) among the Cisco CallManagers in the cluster to achieve the type of distribution that you want.
Determine whether each server will act as a dedicated or co-resident server.
In a Cisco CallManager distributed system, one server maintains the master, or publisher, database, and all other servers in the cluster maintain subscriber databases. Subscriber databases provide copies of the master database. During normal operation, all Cisco CallManagers in the cluster read data from and write data to the publisher database. Periodically, Cisco CallManager automatically updates the subscriber copies of the database from the publisher database.
For more information on planning a Cisco CallManager distributed system, refer to the Cisco CallManager System Guide.
If you are installing a dedicated server, locate the Cisco CallManager product key in this document. If you are installing Cisco CallManager on a co-resident server, refer to the specific Cisco IP telephony application installation documentation for the co-resident product key.
Step 2
This task applies for reinstallations.
Configure the server to the state of the original configuration.
If you have hot swappable drives, make sure that you inserted the appropriate drives into the server and ensure that the drives are functional. Remove any additional hard drives that are in the server.
Step 3
Make sure that you installed the operating system on all dedicated and co-resident servers.
If you are installing Cisco CallManager on the Cisco MCS, refer to Installing the Operating System on the Cisco Media Convergence Server by seeing Table 1.
Caution
Step 4
Before you install Cisco CallManager, make sure that you removed all servers from a NT or an Active Directory Domain.
See the "How do I remove the servers from a domain and join a workgroup?" section.
Step 5
Connect the server(s) to the network.
See the "How do I connect the server to the network?" section.
Step 6
If your server supports the Cisco Media Convergence Server Network Teaming Driver, you can install and configure this driver, if you choose to do so.
To obtain the installation and configuration document, see Table 1.
Step 7
About Disabling Cisco-verified Applications
This step applies if you need to reinstall Cisco CallManager.
If you have Cisco-verified applications (Cisco AVVID Partner Applications) or platform agents installed on the server, you must disable the services.
The following applications/platform agents may interfere with the Cisco CallManager installation:
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About Disabling McAfee Antivirus Services
Before you perform Cisco CallManager installation procedures, you must disable all Cisco-approved McAfee antivirus services. You can enable all antivirus services after you complete the procedures.
About Disabling Cisco IDS Host Sensor Agents
If you have Cisco IDS Host Sensor Agents installed on the server, you must disable the following services before the installation:
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•
•
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You can start the services after the installation.
Cisco strongly recommends that you do not install any Cisco-verified applications until you have completed the installation on every server in the cluster.
Caution
Step 8
If you need to reinstall Cisco CallManager or add a new subscriber server to the cluster, you must use the password utility if you have changed any of the NT Service passwords, including passwords for the CCMServiceRW, CCMService, CCMEML, CCMCDR, CCMUser, SQLSVC, and BackAdmin accounts.
Using the password utility, you must change these passwords to the default, which is supported by the installation.
Cisco provides the first version of the password utility in the support patch, ciscocm.3-3-2-spA.exe. For information on how to use the utility, refer to the readme document that posts with the utility on the web.
Caution
If you have changed these passwords and now need to reinstall Cisco CallManager, the installation will fail if you do not use the password utility to change the passwords to the default.
Step 9
Locate Table 2, which provides specific information you need to install Cisco CallManager.
See Table 2.
How do I remove the servers from a domain and join a workgroup?
Convert any servers that exist in the NT Domain or Microsoft Active Directory Domain by performing the following procedure:
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
How do I connect the server to the network?
Before you begin the installation, make sure that you connect your server to the network.
The servers in Table 4 contain two network interface cards (NIC), but the Cisco IP telephony application supports only one NIC. When you connect the server to the network, use the NIC connector that is listed in the table because the other NIC is disable during the installation.
Performing the Cisco CallManager Release 3.3 Installation
See the following procedures to complete the Cisco CallManager installation:
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Installing Cisco CallManager on the Publisher Database Server
For the publisher database server, the installation takes 45 to 90 minutes, depending on the server type. Use the following procedure to perform the installation.
Caution
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Cisco automatically populates the product (CD) key fields with the product key that you entered during the operating system installation. Click Next.
Step 7
Step 8
In the Server Type window, choose Publisher; click Next.
Note
Caution
Step 9
Step 10
a.
b.
c.
Step 11
a.
b.
c.
Step 12
a.
The Backup Server invokes the backup. After you install Cisco CallManager, you can change this selection to another server if you want to do so.
b.
c.
Step 13
The status bar in the window indicates the progression of the installation. Microsoft SQL Server 2000, Microsoft SQL Server Service Pack 2.0, DC Directory, and Cisco CallManager install. Continue to wait while the installation completes.
Step 14
The restart server dialog box displays.
Step 15
a.
For information on configuring backup configuration settings, refer to Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.18 (or later).
b.
Step 16
Step 17
Tip
Installing Cisco CallManager on Subscriber Database Server(s)
After you install Cisco CallManager on the publisher database server, you install the application on the subscriber database servers. For each subscriber database server, the installation takes 45 to 90 minutes, depending on the server type.
Caution
Caution
Procedure
Step 1
The installation preparation takes approximately 10 minutes to complete.
Step 2
Step 3
Step 4
Step 5
Step 6
Cisco automatically populates the product key fields with the product key you entered during the operating system installation. Click Next.
Note
Step 7
a.
This action will ensure that you do not install the backup utility on the subscriber database servers. If you want to do so, you may install the backup utility at a later time on this server.
b.
c.
d.
Step 8
a.
b.
Caution
c.
Caution
Step 9
This password must match the Windows administrator password that is used on the publisher database server.
Click Next.
Step 10
a.
This password must match the SA password that is used on the publisher database server.
b.
c.
Step 11
If you chose Complete in Step 7, continue with Step 12.
Step 12
Step 13
The status bar in the window indicates the progression of the installation. Microsoft SQL Server 2000, Microsoft SQL Server Service Pack 2, DC Directory, and Cisco CallManager install. Continue to wait while the installation completes.
Step 14
Step 15
Step 16
Step 17
Install the Cisco CallManager Support Patch
After you install this version of Cisco CallManager on all servers in the cluster, Cisco strongly recommends that you install the latest Cisco CallManager support patch on all servers in the cluster. These support patches provide additional utilities and bug fixes for your system. For example, ciscocm.3-3-2-spA.exe provides the Cisco password utility.
Be aware that Cisco CallManager support patches are cumulative. Cisco always rolls these utilities and bug fixes into the next Cisco CallManager release.
Tip
To obtain the latest Cisco CallManager support patch, perform the following procedure:
Procedure
Step 1
Step 2
The Cisco CallManager 3.3 software page displays.
Step 3
The readme file provides procedures, caveats, and descriptive information for installing the files.
Step 4
Step 5
Performing Post-installation Tasks
After installing Cisco CallManager on your server, you must set some configuration parameters for Cisco CallManager and perform other post-installation tasks before you can begin using it. Perform these tasks for each server that you install and complete them before or after the other servers in the cluster are installed.
For post-installation tasks that you must complete after the installation, see Table 5.
Table 5 Post-installation Tasks
Activate the services that you want to run on each server in the cluster.
Refer to the following documents:
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Configure DNS.
See the "Configuring DNS" section.
Configure the database.
See the "Configuring the Database" section.
To manage your system, back up your Cisco CallManager data daily.
Refer to Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.18 (or later).
To manage your system, install the latest support patches and hotfixes that are available on CCO.
View the components that are installed on the server.
See the following sections:
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If you want to do so, you can configure the F: drive on the MCS-7845-1400 for trace file collection.
See the "Using the F: Drive on the MCS-7845-1400 to Collect Trace Files" section.
Install additional Music on Hold selections via CD-ROM or the web.
See the "Viewing the Component Versions That Are Installed on the Server" section.
If you want to do so, install and configure Cisco Customer Response Solutions (CRS) on the server.
Refer to the compatible CRS installation documentation.
The locale, English_United_States, installs automatically on the server. To upgrade existing locales or to add new locales to the server, install the Cisco IP Telephony Locale Installer.
Click the following URL to obtain the locale and the installer documentation:
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-locale-33
If you want to perform this optional task, you can use the password utility to change the NT Services passwords.
This utility changes the password on every server in the cluster at the same time.
Caution
Cisco provides the first version of the password utility in the support patch, ciscocm.3-3-2-spA.exe. For information on how to use the utility, refer to the readme document that posts with the utility on the web.
When you change the passwords, you cannot add subscriber servers to the cluster or reinstall Cisco CallManager on existing servers until you use the password utility to reset the passwords to the default.If necessary, you can add a subscriber server to the cluster after the installation.
See the "Adding New Subscriber Servers to the Cluster After the Installation" section.
If necessary, you can replace the publisher database server.
See the "Replacing the Publisher Database Server after the Installation" section.
Activating Services
Even though all services install on each server in the cluster, you must manually activate the services that you want to run on each server in the cluster.
Caution
For service recommendations and more information, refer to Cisco CallManager Serviceability Administration Guide and Cisco CallManager Serviceability System Guide.
Configuring DNS
Cisco strongly recommends that you configure DNS on every server in the cluster where Cisco CallManager is installed. Cisco uses DNS to resolve the server name to an IP address, so servers can interact in the cluster.
Caution
The DNS suffix for the connection field must contain the DNS domain information where the server exists as a member.
When multiple DNS domains exist in a single Cisco CallManager cluster or the Backup Network Directory Location exists in a different DNS domain, you must correctly enter the domain information in the Append these DNS suffixes (in order): field. If you need more information on domain naming conventions, refer to Installing the Operating System on the Cisco IP Telephony Applications Server. See Table 1 to navigate to the document.
To configure DNS after installing Cisco CallManager, perform the following steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Configuring the Database
After installing Cisco CallManager, you use Cisco CallManager Administration to begin configuring the database. The Cisco CallManager database contains information and parameters that relate to the system as a whole, to connected devices, and to individual users. The following list describes a few tasks that you must perform in Cisco CallManager Administration or Cisco CallManager Serviceability:
1.
2.
3.
4.
5.
6.
7.
8.
9.
For more information about configuring the Cisco CallManager database, refer to the Cisco CallManager Administration Guide, the Cisco CallManager System Guide, or online help in the Cisco CallManager application.
Downloading Support Patches and Hotfixes for Ongoing System Management
For ongoing management, perform the following tasks:
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About Microsoft Patches and Hotfixes
Refer to Installing the Operating System on the Cisco IP Telephony Applications Server for more information. To obtain this document, see Table 1.
About Cisco CallManager Support Patches
See "Install the Cisco CallManager Support Patch" section.
Viewing the Component Versions That Are Installed on the Server
The stiver.exe program reports the current version of all installation components, including the operating system, upgrade, and backup and restore utility. Be aware that Cisco does not report the actual Cisco CallManager version through this program. Most of these components, run from the installation CD-ROMs during the initial installation, no longer exist on the system.
The version for OS Image equals your operating system CD-ROM version number. The version of OS Image will change only if you do a new installation by using the Cisco IP Telephony Server Operating System Hardware Detection CD-ROM (CD #1).
Perform the following procedure to view the component versions that are installed on the server:
Procedure
Step 1
C:\sti\stiver
Step 2
Using the F: Drive on the MCS-7845-1400 to Collect Trace Files
To increase system performance, you can configure service parameters and trace output settings so that trace files write to the F: drive instead of the default C: drive. Using the F: drive allows you to capture more trace files because this drive is set up specifically for trace file collection.
Perform the following procedure for all MCS-7845-1400 in the cluster:
Procedure
Step 1
The Cisco CallManager Serviceability window displays.
Step 2
Step 3
Step 4
The Trace Configuration window for the service and server displays.
Step 5
Step 6
Step 7
Step 8
Using the Cisco CallManager Music On Hold CD-ROM or Download
When you install Cisco CallManager on your server, a default music on hold sample automatically installs for customer use. To increase your music on hold (MOH) selection, you may also install the Cisco CallManager Music On Hold CD-ROM that ships with your Cisco IP Telephony Applications Server, or you may download one of two following files via the web:
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For information on the MOH feature, refer to the latest version of the Cisco CallManager Administration Guide and the latest version of the Cisco CallManager System Guide.
As a Cisco CallManager user, you can use any contents of the CD-ROM/files with music on hold. Because of licensing restrictions, you must not distribute the Cisco CallManager Music on Hold CD-ROM/files to anyone else, and you must not use it for any other purpose.
Adding New Subscriber Servers to the Cluster After the Installation
If you need to add servers to the cluster, perform the following tasks:
1.
2.
3.
4.
Make sure that you enter the publisher database server name correctly, so authentication to the publisher database server can occur.
5.
6.
Replacing the Publisher Database Server after the Installation
For more information on performing this task, refer to Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.18 (or later).
Verifying and Reinitializing Subscriber Connections
If the connections between the publisher database server and the subscribers within a cluster are broken for any reason, you cannot copy the database to the subscribers.
Verifying the Status of the Subscription
In the Enterprise Manager, a red X icon next to the subscription indicates that the subscription is broken.
Reinitializing the Subscription/Starting the Replication Snapshot Agent
If you determine that one or more subscription connections are broken, as indicated by the red X icon next to the subscriptions, reinitialize the subscriptions and start the replication snapshot agent on the publisher database server.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
In rare cases, the reinitialization of the subscriptions may not work. If you determine that the previous procedure did not work as expected, contact the team that provides technical assistance for this product; for example, your Cisco AVVID Partner or the Cisco Technical Assistance Center (TAC).
Error Messages
The following error messages may display in dialog boxes (not the log file) during the installation. You can obtain and review the log file, ccminst <data/time stamp>.log, from C:\Program Files\Common Files\Cisco\Logs.
Table 6 Installation Error Messages
You must provide the Computer Name of the publisher server. IP addresses or fully qualified DNS names are not allowed.
You must not enter periods (.) when you enter the publisher database server name.
Reenter the information correctly.
You must provide the publisher server name when installing a subscriber.
This error message displays when you install Cisco CallManager on the subscriber server and do not provide the publisher database server name.
Reenter the information correctly.
You have entered an invalid product key. Please re-enter the key.
You entered an invalid product key.
See the Cisco CRS installation documentation to obtain the Cisco CRS product keys. See this document for the Cisco CallManager product key.
You must enter a password.
This message displays when you do not enter a password, but the application requires a password for the installation to occur.
Enter the correct password.
The passwords you entered do not match.
This error message displays when you enter a password more than one time, but the password that you enter does not match the password on the server.
Enter the same password on all servers in the cluster.
You must have intrusion detection, anti-virus protection software, or any third-party applications uninstalled before you continue with the Cisco CallManager installation. Failure to do so could cause un-recoverable errors. Would you like to proceed?
This message always displays to alert the administrator of the requirements.
If you have Cisco-verified applications (Cisco AVVID Partner Applications) or platform agents installed on the server, you must disable/uninstall and stop the services.
Error opening MSI package
Cisco CallManager Setup cannot find the MSI package.
This message displays if the you encounter a media problem; insert the CD-ROM again.
This package has already been installed.
This message displays when you attempt to install the same version of Cisco CallManager again after a successful installation.
Remove the CD-ROM from the CD-ROM drive.
A newer version of this package has already been installed.
This message displays when you attempt to install a previous version of Cisco CallManager after a successful installation of a later version.
Remove the CD-ROM from the CD-ROM drive.
An unexpected error occurred.
An error occurred during the Cisco CallManager Setup.
Obtain and examine the log file.
An unexpected error occurred while constructing package name.
An error occurred during the Cisco CallManager Setup.
Obtain and examine the log file.
An unexpected error occurred while creating the log directory.
The installation could not create the log file directory.
Verify that security policies on the server are not restrictive.
Unable to connect to <server name>
The installation cannot find the file, Dbname.ini, if the passwords that you enter on the server(s) do not match.
The publisher database server is not available; DNS is not implemented.
Current OS version does not meet minimum requirements. Aborting Cisco CallManager install.
Cisco CallManager Release 3.3(2) requires Cisco-provided operating system version 2000.2.3 or later.
Refer to Cisco IP Telephony Operating System, SQL Server, Security Updates to review which versions are compatible for installation.
Installing Cisco CallManager using Terminal Services is not allowed. Install will now abort.
Cisco does not support Terminal Services for Cisco CallManager installations, upgrades, or configuration tasks.
Cisco Technical Assistance Center (TAC) uses Terminal Services for remote management and troubleshooting tasks.If you want to use Virtual Network Computing (VNC), see Table 1.
Failed to launch <name of executable>, aborting install
The installation attempted to launch the executable, and the launch failed.
Obtain and examine the log file. You may have a media problem.
Failure occurred trying to determine if Cisco Directory install succeeded. Aborting Cisco CallManager install.
The DC Directory installation failed.
Obtain and examine the log file.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can email your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems, Inc.
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Net Readiness Scorecard, Networking Academy, and ScriptShare are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)
Copyright © 2003. Cisco Systems, Inc.
All rights reserved.
