Guest

Cisco Unified Communications Manager (CallManager)

System Error Messages for Cisco CallManager 4.0

 Feedback
Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system.  Additional Text [Optional]   [String],  Host name of hosting node.   [String],  IP address of hosting node.   [String],  Reason code.  [ Enum ]  

Explanation    This alarm indicates that some failure occurred in the Cisco CallManager system.

Recommended Action    Monitor for other alarms and restart Cisco CallManager service, if necessary.

Enum Definitions -Reason code.

Value Definition
1 Unknown
2 HeartBeatStopped
3 RouterThreadDied
4 TimerThreadDied
5 CriticalThreadDied
6 DeviceMgrInitFailed
7 DigitAnalysisInitFailed
8 CallControlInitFailed
9 LinkMgrInitFailed
10 DBMgrInitFailed
11 MsgTranslatorInitFailed
12 SuppServiceInitFailed

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-SDLLinkISV: SDL link to remote application restored.  Remote IP address of remote application   [String],  Unique Link ID.   [String],  Local node ID   [UInt],  Local Application ID.  [ Enum ],   RemoteNodeID   [UInt],  Remote application ID.  [ Enum ]  

Explanation    This alarm indicates that the local Cisco CallManager has gained communication with the remote Cisco CallManager. Note that the remote Cisco CallManager should also indicate SDLLinkISV with a different LinkID.

Recommended Action    No action is required.

Enum Definitions -Local Application ID.

Value Definition
100 CTI Manager
200 CallManager

Enum Definitions -Remote application ID.
Value Definition
100 Call Manager
200 CTI Manager

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-SDLLinkOOS: SDL link to remote application out of service.  Remote IP address of remote application   [String],  Unique Link ID.   [String],  Local node ID   [UInt],  Local Application ID.  [ Enum ],   RemoteNodeID   [UInt],  Remote application ID.  [ Enum ]  

Explanation    This alarm indicates that the local Cisco CallManager has lost communication with the remote Cisco CallManager. This alarm usually indicates network errors or a nonrunning remote Cisco CallManager.

Recommended Action    Investigate why the remote Cisco CallManager is not running or whether a network problem exists.

Enum Definitions -Local Application ID.

Value Definition
100 CTI Manager
200 CallManager

Enum Definitions -Remote application ID.
Value Definition
100 Call Manager
200 CTI Manager

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-BChannelOOS: B channel out of service.  Unique channel Id   [String],  Device Name.   [String],  Reason [Optional].  [ Enum ],   Channel Id.   [UInt]  

Explanation    Indicated B channel has gone out of service.

Recommended Action    Contact TAC for help if this alarm continue to generate.

Enum Definitions -Reason [Optional].

Value Definition
0 None Defined

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-BChannelISV: B channel in service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String]  

Explanation    Indicated B Channel has gone in service.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DChannelOOS: D channel out of service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String],  Device IP address   [String],  Reason [Optional].  [ Enum ]  

Explanation    Indicated D channel has gone out of service.

Recommended Action    Contact TAC for help if this alarm continue to generate.

Enum Definitions -Reason [Optional].

Value Definition
0 NoneDefined

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DChannelISV: D channel in service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String],  Device IP address   [String]  

Explanation    Indicated D Channel has gone in service.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection: Transient connection attempt.  Device IP address.   [String],  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ],   Reason Code [Optional].  [ Enum ],   Connecting Port   [UInt]  

Explanation    A connection was established and immediately dropped before completing registration. Incomplete registration may indicate a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action    No action is required if this event was issued as a result of a normal device rehome.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Enum Definitions -Reason Code [Optional].
Value Definition
1 Unknown
2 NoEntryInDatabase
3 DatabaseConfigurationError
4 DeviceNameUnresolveable
5 MaxDevRegExceeded
6 ConnectivityError
7 InitializationError
8 DeviceInitiatedReset
9 CallManagerReset
10 AuthenticationError
11 InvalidX509NameInCertificate
12 InvalidTLSCipher

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceRegistered: Device registered.  Device name.   [String],  Device IP address.   [String],  Device description [Optional].   [String],  User ID [Optional].   [String],  Load ID. [Optional]   [String],  Associated directory numbers. [Optional].   [String],  Performance monitor object type  [ Enum ],   Device type. [Optional]  [ Enum ],   Configured GateKeeper Name [Optional].   [String],  Technology Prefix Name [Optional].   [String],  Zone Information [Optional].   [String],  Alternate Gatekeeper List [Optional].   [String],  Active Gatekeeper [Optional].   [String],  Call Signal Address [Optional].   [String],  RAS Address [Optional].   [String]  

Explanation    A device successfully registered with Cisco CallManager. Assume that device is in service.

Recommended Action    No action is required.

Enum Definitions -Performance monitor object type

Value Definition
1 SCM_OBJ
2 STATION_OBJ
3 LINE_OBJ
4 CCM_H323_OBJ
5 MGCP_GATEWAY_INSTANCE_OBJ
6 MOH_DEVICE_INSTANCE_OBJ
7 ANALOG_ACCESS_OBJ
8 CCM_MGCPFXS_OBJ
9 CCM_MGCPFXO_OBJ
10 CCM_MGCPT1CAS_OBJ
11 CCM_MGCPPRI_OBJ

Enum Definitions -Device type. [Optional]
Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered.  Device name.   [String],  Device IP address.   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String],  Reason Code [Optional].  [ Enum ]  

Explanation    A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives.

Recommended Action    No action is required if unregistration of this device was expected.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Enum Definitions -Reason Code [Optional].
Value Definition
1 Unknown
2 NoEntryInDatabase
3 DatabaseConfigurationError
4 DeviceNameUnresolveable
5 MaxDevRegExceeded
6 ConnectivityError
7 InitializationError
8 DeviceInitiatedReset
9 CallManagerReset
10 DeviceUnregistered

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-H323AddressResolutionError: H323 address not resolved.  Device Name.   [String]  

Explanation    An H323 device address could not be resolved. Cisco CallManager cannot handle calls to/from the indicated H323 device.

Recommended Action    Either the H323 device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-H323Started: Cisco CallManager ready to handle calls for the indicated H323 device.  Device Name.   [String],  IP Address   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String],  Remote CallManager Server 1[Optional].   [String],  Remote CallManager Server 2[Optional].   [String],  Remote CallManager Server 3[Optional].   [String]  

Explanation    Cisco CallManager is ready to handle calls for the indicated H323 device. This alarm does not indicate the current state of the H323 device, only that Cisco CallManager is prepared to handle calls to/from the H323 device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-H323Stopped: Cisco CallManager not ready to handle calls for the indicated H323 device.  Device Name.   [String],  IP Address   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String],  Remote CallManager Server 1[Optional].   [String],  Remote CallManager Server 2[Optional].   [String],  Remote CallManager Server 3[Optional].   [String]  

Explanation    Cisco CallManager is not ready to handle calls for the indicated H323 device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-SIP IPPortConflict: Configured local port for indicated Device is already in used.  Device Name.   [String],  Port Number   [String],  Device type. [Optional]  [ Enum ]  

Explanation    The configured local port for the indicated device is already in used or CallManager is unable to bind to the configured port.

Recommended Action    Either the SIP device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.

Enum Definitions -Device type. [Optional]

Value Definition
131 MODEL_SIP_TRUNK

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-SIPStarted: Cisco CallManager ready to handle calls for the indicated SIP device.  Device Name.   [String],  IP Address   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String]  

Explanation    Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to/from the SIP device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
131 MODEL_SIP_TRUNK

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-SIPStopped: Cisco CallManager not ready to handle calls for the indicated SIP device.  Device Name.   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String]  

Explanation    Cisco CallManager is not ready to handle calls for the indicated SIP device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
131 MODEL_SIP_TRUNK

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-MediaResourceListExhausted: An available device type not found in the media resource list.  Media Resource Type  [ Enum ],   Media Resource List Name   [String]  

Explanation    An available resource could not be found as indicated by device type in the indicated media route list.

Recommended Action    Add additional resource to the indicated media resource list. This alarm indicates a network failure or device failure.

Enum Definitions -Media Resource Type

Value Definition
0 MediaTerminationPoint
1 Transcoder
2 ConferenceBridge
3 MusicOnHold
4 MonitorBridge
5 Recorder
6 Annunciator
7 BuiltInBridge

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-RouteListExhausted: An available route could not be found in the indicated route list.  Route List Name   [String]  

Explanation    An available route could not be found in the indicated route list.

Recommended Action    Adding additional routes may be needed in the indicated route list.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceTypeMismatch: Device type mismatch.  Database device type   [UInt],  Device type   [UInt],  Name of device.   [String]  

Explanation    Device type passed on by the indicated device does not match the database configuration.

Recommended Action    Verify database configuration for the indicated device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceDnInformation: Device DN information.  Device Name   [String],  Device type. [Optional]  [ Enum ],   Station Desc   [String],  Station Dn   [String]  

Explanation    List of DNs associated with the device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-StationConnectionError: Station device closing connection.  Device Name   [String]  

Explanation    Station device is closing connection with Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-StationAlarm: Station alarm.  TCP ProcessID   [String],  Device Text   [String],  Param1   [UInt],  Param2   [UInt]  

Explanation    Station device sent an alarm to Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-StationEventAlert: Station alert.  TCP ProcessID   [String],  Device Text   [String],  Param1   [UInt],  Param2   [UInt]  

Explanation    Station device sent an alert to Cisco CallManager.

Recommended Action    Ensure that the configuration for identified device is proper.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-GatewayAlarm: Gateway alarm.  Device Name   [String],  TCP Handle   [VoidPtr],  Device Text   [String],  Param1   [UInt],  Param2   [UInt]  

Explanation    Gateway device sent an alarm to Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-MGCPGatewayGainedComm: MGCP communication to gateway established.  Device Name   [String]  

Explanation    MGCP Gateway established communication with Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-2-MGCPGatewayLostComm: MGCP communication to gateway lost.  Device Name   [String]  

Explanation    MGCP gateway lost communication with Cisco CallManager.

Recommended Action    Check see if the identified MGCP gateway has restarted or not in operation. Otherwise, contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TCPInitError: TCP initialization error.  Error Number   [String],  ErrorCode   [Int]  

Explanation    TCP library initialization failed.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-StationTCPInitError: Station TCP initialization error.  Error Number   [String],  ErrorCode   [Int]  

Explanation    Station TCP initialization error was encountered.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspError: Error in TSP.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Database configuration error was encountered.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspTimeout: TSP Timeout.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Timeout was encountered while trying to read database configuration.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspCorrupt: TSP corrupt.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Database configuration error was encountered.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DnTimeout: DN Timeout.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Timeout was encountered while trying to read pattern or directory number configuration.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-NotEnoughChans: Not enough channels.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Call attempt was rejected because requested gateway channel(s) could not be allocated.

Recommended Action    Add more gateway resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-NoConnection: No TCP connection. 

Explanation    Disconnect or release request attempt occurred on unknown TCP connection.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceResetInitiated: Device reset initiated.  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ]  

Explanation    Device reset request was received and initiated on registered device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceRestartInitiated: Device restart initiated.  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ]  

Explanation    Device restart request was received and initiated on registered device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_IP_CONFERENCE_PHONE
10 MODEL_VGC_PHONE
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
43 MODEL_LENNON
47 MODEL_ELVIS
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
61 MODEL_H323_PHONE
62 MODEL_H323_GATEWAY
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_CTI_PORT
73 MODEL_CTI_ROUTE_POINT
80 VoiceInBox
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
124 MODEL_14_BUTTON_SIDECAR
125 MODEL_TRUNK
254 MODEL_UNKNOWN_MGCP_GATEWAY
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-MWIParamMisMatch: MWI parameter mismatch. 

Explanation    Message waiting indicator number configuration error occurred.

Recommended Action    Investigate message waiting indicator configuration.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DaTimeOut: Digit analysis timeout. 

Explanation    Digit analysis timeout occurred.

Recommended Action    Check see if the DigitAnalysisTimer is set to the suggested value in the CallManager Service Parameter Configuration page. Otherwise, contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_070: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_071: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_072: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_073: Database internal data error.  Device Type   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseAuditInfo_074: Database audit information.  Number   [Int]  

Explanation    Database audit information error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_075: Database internal data error.  Text   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-TimerThreadSlowed: Timer thread slow. 

Explanation    Verification of the Cisco CallManager timing mechanism slowed beyond acceptable limits.

Recommended Action    Investigate the issuance of other alarm or any indication; i.e., trace data that would indicate a heavy processor load or other anomalies for the indicated node.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-OutOfDnForAutoRegistration: Out of directory numbers for auto-registration. 

Explanation    Cisco CallManager ran out of directory numbers for auto-registration.

Recommended Action    Investigate auto-registration configuration.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDefaultsRead: Database defaults read. 

Explanation    Database default information was read successfully.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-1-DatabaseDefaultsReadFailure: Database defaults reading failure.  HostName   [String]  

Explanation    Database default information read failure occurred.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDeviceNoDirNum: No directory number for database device.  Text   [String]  

Explanation    No directory number(s) are associated with identified device.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-1-DatabaseInternalDataError_06e: Database internal data error.  DeviceName   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseInternalDataError_06f: Database internal data error.  Route Group Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceInitTimeout: Device initialization Timeout.  Device Name   [String],  Protocol   [String],  Side Number   [UInt]  

Explanation    Device initialization timeout was encountered.

Recommended Action    Investigate identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-NumDevRegExceeded: Number of registered devices exceeded.  Maximum Devices   [Int]  

Explanation    Number of registered devices was exceeded.

Recommended Action    Investigate the number of registered devices.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-CallManagerOnline: Cisco CallManager on line.  CCM Version   [String]  

Explanation    Cisco CallManager is on line.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-MtpNoMoreResourcesAvailable: No more MTP resources available. 

Explanation    MTP resource is not available.

Recommended Action    Install additional MTP or transcoder resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-MohNoMoreResourcesAvailable: No more MOH resources available. 

Explanation    MOH resource is not available.

Recommended Action    Install additional MOH resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-ConferenceNoMoreResourcesAvailable: No more Conference resources available. 

Explanation    Conference resource is not available.

Recommended Action    Install additional Conference resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-AnnunciatorNoMoreResourcesAvailable: No more Annunciator resources available. 

Explanation    Annunciator resource is not available.

Recommended Action    Install additional annunciator resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-CtiStaleCallHandle: CTI stale call handle.  Description   [String]  

Explanation    This alarm is issued by audit when it finds invalid call handles that the CTI application didn't close when calls go to idle state.

Recommended Action    No action is required. It is recommended that the CTI applications explicitly close the calls when the call goes to idle state.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-MaxCallsReached: Maximum calls reached.  Description   [Int]  

Explanation    Maximum number of simultaneous connections in a Cisco CallManager node has been reached.

Recommended Action    Investigate number of active calls in the Cisco CallManger node.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-TcpCommError: TCP communication error.  Text   [String],  Last Error   [UInt],  Error Text   [String],  Socket Send   [UInt]  

Explanation    TCP communication error was encountered.

Recommended Action    Contact TAC for help with the Alarm Text and ErrorText provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-OperatingSystemFailure: Operating system call failed.  System Call   [String],  Error Code.   [ULong]  

Explanation    The operating system call specified has failed; the failure code is also provided.

Recommended Action    Contact TAC with the system call and error code provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CdrWriteError: Unable to write CDR records to database.  Destination Node Id   [UInt],  Call Manager Id   [UInt],  Call Id   [UInt],  Calling Party   [String],  Called Party   [String]  

Explanation    Unable to write CDR records to the database; retry count has exceeded.

Recommended Action    Contact TAC with the system call and error code provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-COMException: COM Exception.  ErrorCode   [Int],  Description   [String]  

Explanation    Severe component object model interface error occurred.

Recommended Action    Contact TAC.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DBLException: DBL Exception.  ErrorCode   [Int],  ExceptionString   [String]  

Explanation    Severe database layer interface error occurred.

Recommended Action    Contact TAC.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-CtiCallAcceptTimeout: Call Accept Timeout  Call Accept Timer   [UInt],  Device Name   [String],  Calling Party DN   [String],  Called Party DN   [String]  

Explanation    The application failed to accept the call within the CallAcceptTimer time period.

Recommended Action    Configure the CallAcceptTimer service parameter appropriately based on the expected response time of the application.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingStart: Cisco CallManager stops handling calls for the indicated H323 device due to route loop over H323 Trunk  Device Name.   [String],  IP Address   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String]  

Explanation    Cisco CallManager has detected a route loop over H323 Trunk. As a result it has temporarily stops accepting calls for the indicated H323 device.

Recommended Action    Administrator needs to remove route loop.

Enum Definitions -Device type. [Optional]

Value Definition
125 MODEL_TRUNK

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingEnd: Cisco CallManager starts handling calls for the indicated H323 device which was stopped due to route loop created over H323 Trunk  Device Name.   [String],  IP Address   [String],  Device type. [Optional]  [ Enum ],   Device description [Optional].   [String]  

Explanation    Cisco CallManager has resumed normal state and starts accepting calls for indicated H323 device.

Recommended Action    Administrator needs to remove route loop.

Enum Definitions -Device type. [Optional]

Value Definition
125 MODEL_TRUNK

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-ConferenceCreated: An application controlled conference is created.  Conference Name   [String],  Conference ID   [UInt],  Video Enabled   [UInt],  Application ID   [UInt],  Number of Streams   [UInt],  Status   [Int],  Reason   [Int]  

Explanation    An application controlled conference is created.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-ConferenceDeleted: An application controlled conference is deleted.  Conference Name   [String],  Conference ID   [UInt],  Reason   [Int]  

Explanation    An application controlled conference is deleted.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowEntry: CodeYellowEntry  Expected Average Delay   [UInt],  Entry Latency   [UInt],  Exit Latency   [UInt],  Sample Size   [UInt],  Total Code Yellow Entry   [UInt],  Normal Priority Queue Depth   [Long],  High Priority Queue Depth   [Long]  

Explanation    CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action    Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit: CodeYellowExit  Expected Average Delay   [UInt],  Entry Latency   [UInt],  Exit Latency   [UInt],  Sample Size   [UInt],  Time Spent in Code Yellow   [UInt],  Number of Calls Rejected Due to Call Throttling   [UInt],  Total Code Yellow Exit   [UInt],  Normal Priority Queue Depth   [Long],  High Priority Queue Depth   [Long]  

Explanation    CCM Call throttling terminates when the delay in handling incoming calls falls below the exit latency.

Recommended Action    Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CodeRedEntry: CodeRedEntry  Expected Average Delay   [UInt],  Entry Latency   [UInt],  Exit Latency   [UInt],  Sample Size   [UInt],  Code Yellow Duration   [UInt],  Number of Calls Rejected Due to Call Throttling   [UInt],  Total Code Yellow Entry   [UInt],  Total Code Yellow Exit   [UInt],  Normal Priority Queue Depth   [Long],  High Priority Queue Depth   [Long]  

Explanation    CallManager is not able to recover, even after attempting call throttling. The CallManager service is shut down.

Recommended Action    Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceCloseMaxEventsExceeded: DeviceCloseMaxEventsExceeded  Total Events Received   [UInt],  IP Address   [String],  TCP Handle   [UInt],  Max Events Allowed   [UInt],  Number Of Skinny Device Throttled   [UInt]  

Explanation    Due to receiving an unacceptably high number of events from this Skinny device, it is forced to close and reregister.

Recommended Action    Check the Skinny device to determine the reason for the high number of events.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-MaliciousCall: Malicious Call Identification feature is invoked in Cisco CallManager.  Called Party Number   [String],  Called Device Name   [String],  Called Display Name   [String],  Calling Party Number   [String],  Calling Device Name   [String],  Calling Display Name   [String]  

Explanation    This indicates that a malicious call is detected in Cisco CallManager and Malicious Call Identification (MCID) feature is invoked.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CALLMANAGER-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_TFTP-TFTP-3-WindowsSocketError: Windows socket startup failure.  Error   [Int],  Reason   [String]  

Explanation    Winsock could not be started. TFTP will exit.

Recommended Action    Ensure Windows 2000 service pack 1 is installed on your system because it might obstruct Winsock creation. Try restarting TFTP. If it still does not start, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-TftpstatsUpdateError: Error when updating performance monitor statistics. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    The performance monitor statistics could not be initialized and updated.

Recommended Action    Contact TAC.

Error Message

%CCM_TFTP-TFTP-3-EventCreationFailed: Event creation failure. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    Windows system call CreateEvent() failed. TFTP will exit.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-BeginthreadexFailed: Windows library function beginthreadx. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    Windows library function beginthreadx failed;

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-SetEventError: Call to SetEvent() function failure. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    Call to SetEvent() function failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-TerminateThreadError: Call to TerminateThread() failed. See Reason string for where it failed.  Reason   [String],  Error   [Int]  

Explanation    Call to TerminateThread() function failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-CloseHandleError: Call to CloseHandle() failed. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    CloseHandle() function failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-2-WaitForSingleObjectError: Error on call to WaitForSingleObject() function that waits for timeout or stopping of event. See Reason string for where it failed.  Error   [Int],  Reason   [String]  

Explanation    Call to WaitForSingleObject() function that waits for timeout or stopping of event returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-2-SDIControlLayerFailed: Error value on call of IsError() function of SDI control object.  Error   [Int],  Reason   [String]  

Explanation    Call of IsError() function of SDI control object returned an error value.

Recommended Action    SDI control layer pointer returned an error. Ensure that SQL server is running, and database layer monitor service is running without problems. Ensure that TFTPServer is in database. If this error persists contact TAC with TFTP service trace files.

Error Message

%CCM_TFTP-TFTP-3-CoInitializeFailed: Error on CoInitialize() function inside ConfigThread() function.  hRes   [Long]  

Explanation    The CoInitialize() function returned error inside ConfigThread() function.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadReadConfigurationFailed: ReadConfiguration() false when called by ConfigThread() function. 

Explanation    ReadConfiguration() returned false when called by ConfigThread() function.

Recommended Action    Ensure TFTP Server is configured in the database. If the problem persists, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadBuildFileFailed: BuildFile() function false when called by ConfigThread() function. 

Explanation    BuildFile() function returned false when called by ConfigThread() function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerSingleFailed: Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failure. 

Explanation    Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failed.

Recommended Action    Search for CtftpChangeNotify.dll file in program files/Cisco/bin directory. If it is not there, install it. If the problem persists, contact TAC.

Error Message

%CCM_TFTP-TFTP-2-kConfigThreadWaitForMultipleObjectFailed: Error on call to WaitForMultipleObject() from ConfigThread() to wait for timeout or stop event.  Error   [Int]  

Explanation    Call to WaitForMultipleObject() from ConfigThread() to wait for timeout or stop event returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNCMGrpBuildFileFailed: Call to BuildFile() function from CM_Group change ConfigThread() false. 

Explanation    The Call to BuildFile() function from CM_Group change ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNGrpBuildFileFailed: Call to BuildFile() function from group change in ConfigThread() false. 

Explanation    The Call to BuildFile() function from group change in ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadCNDelDeviceFileDeleteFailed: Deletion of file for the deleted device from system failure.  FileName   [String]  

Explanation    File for the deleted device could not be deleted from system.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file that it is trying to delete might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNDeviceBuildFileFailed: Call to BuildFile() function from CN_Device change in ConfigThread() false. 

Explanation    Call to BuildFile() function from CN_Device change in ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadUnknownExceptionCaught: An unknown exception caught at end of ConfigThread(). 

Explanation    An unknown exception was caught at the end of ConfigThread().

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationNodeGetNameFailed: Call to GetName() function from ReadConfiguration() failure to return a node name. 

Explanation    Call to GetName() function from ReadConfiguration() failed to return a node name.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kReadConfigurationGetVersionInfoFailed: Call to GetVersionInfo() function from ReadConfiguration() failure to return database version. 

Explanation    Call to GetVersionInfo() function from ReadConfiguration() failed to return a database version.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationUnknownException: An unknown exception caught at the end of ReadConfiguration() in the try-catch construct. 

Explanation    An unknown exception was caught at the end of ReadConfiguration() in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationSDICtrlObjCreationFailed: Unknown exception was caught when calling InitAlarm() function.  hostName   [String],  szDblVersion   [String],  szMyVersion   [String]  

Explanation    Unknown exception was caught when calling InitAlarm() function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kReadConfigurationSDICtrlObjInformation: Display of node name, database and TFTP version information.  hostName   [String],  szDblVersion   [String],  szMyVersion   [String]  

Explanation    This alarm displays the node name, database, and TFTP version information.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationCDBLException: CDBLException caught in the try-catch construct.  Excpt   [String],  Dump   [String]  

Explanation    CDBLException was caught in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfiguration_com_errorException: Com_error exception caught in the try-catch construct.  Description   [String]  

Explanation    Com_error exception was caught in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-4-kBuildFilescnfdeletewarning: Old cnf files to be deleted.  tDeletePattern1   [String]  

Explanation    Old cnf files will be deleted.

Recommended Action    This is normal operation.

Error Message

%CCM_TFTP-TFTP-4-kBuildFilesxmldeletewarning: Old XML files to be deleted.  tDeletePattern2   [String]  

Explanation    Old XML files will be deleted.

Recommended Action    This is normal operation.

Error Message

%CCM_TFTP-TFTP-3-kBuildFilescnfdeleterror: Old cnf files deletion failure.  tDeletePattern1   [String]  

Explanation    Old cnf files could not be deleted.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kBuildFilesxmldeleterror: Old XML files deletion failure.  tDeletePattern2   [String]  

Explanation    Old XML files could not be deleted.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kBuildFilesInfo: Successful creation of FileName and FileLength of XML and cnf files.  Information   [String],  FileName   [String],  FileLength   [Long]  

Explanation    FileName and FileLength of XML and cnf files were successfully created.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-6-kConfigItAllReadConfigurationFailed: Call to ReadConfiguration() function from ConfigItAll() false. 

Explanation    Call to ReadConfiguration() function from ConfigItAll() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigItAllBuildFilesFailed: Call to BuildFile() function from ConfigItAll() false. 

Explanation    Call to BuildFile() function from ConfigItAll() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-SocketError: System socket error. See the reason code to find out more details.  nError   [Int],  Reason   [String]  

Explanation    A socket for receiving requests could not open.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenSetSockOptFailed: Error on SetSockOpt() function call; did not execute.  nError   [Int],  IPAddress   [String],  Port   [Int]  

Explanation    The SetSockOpt() function call returned error and did not execute.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerListenCloseSockFailed: Error on CloseSocket() function; could not succeed.  Error   [Int]  

Explanation    The CloseSocket() function returned error and could not succeed.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenBindFailed: Socket failure to bind to IP address and port.  nError   [Int],  IPAddress   [String],  Port   [Int]  

Explanation    Socket could not bind to IP address and port.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerStopListenCloseSockFailed: Closure of the Socket used for listening failure.  Error   [Int]  

Explanation    The Socket being used for listening could not be closed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeCDBLException: Database exception caught.  Pkid   [String],  Excpt   [String],  Dump   [String]  

Explanation    Database exception was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeComError: _com_error caught.  Pkid   [String],  Excpt   [String]  

Explanation    A _com_error was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeUnknownException: Unknown database exception caught.  Pkid   [String]  

Explanation    Unknown database exception was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoCDBLException: Database exception caught in BuldCallManagerGroupInformation function.  Excpt   [String],  Dump   [String]  

Explanation    Database exception was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoComError: _com_error caught in BuldCallManagerGroupInformation function.  Description   [String]  

Explanation    A _com_error was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoUnknownException: Unknown database exception caught in BuldCallManagerGroupInformation function. 

Explanation    Unknown database exception was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFileLength0: Function returned for zero length of file.  FileName   [String]  

Explanation    Function was returned because the length of file was zero.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefopenfailed: Write to file failure to open the file handle fopen failure inside write to file.  FileName   [String]  

Explanation    Write to file failed to open the file handle fopen failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefwritefailed: Write to file failure to write, fwrite function failure inside write to file.  FileName   [String]  

Explanation    Write to file failed to write, fwrite function failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefclosefailed: Write to file failed to close the file handle, fclose function failed inside write to file.  FileName   [String]  

Explanation    Write to file failed to close the file handle, fclose function failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-4-kCTFTPConnectSendFileTimeoutOccurred: Timeout when sending the file.  Size   [Int],  Block   [Int],  Time   [Int]  

Explanation    Timeout occurred when sending the file.

Recommended Action    Ensure your system is connected to the network. Check windows Taskmanager to make sure TFTP is getting sufficient processor time to serve files. Make sure you are following configuration guide recommendations for your system configuration.

Error Message

%CCM_TFTP-TFTP-3-kCTFTPConnectSendFileNonTimeoutError: NonTimeout error during call to recvfrom().  ErrorNumber   [Int],  Block   [Int]  

Explanation    NonTimeout error occurred during call to recvfrom().

Recommended Action    Ensure your system is connected to the network. Check windows Taskmanager to make sure TFTP is getting sufficient processor time to serve files. Make sure you are following configuration guide recommendations for your system configuration.

Error Message

%CCM_TFTP-TFTP-4-kServingFileWarning: Warning about error inside serving part of TFTP.  ErrorNumber   [Int],  FileName   [String],  IPAddress_Port   [String],  Mode   [String],  OpCode   [Int],  Reason   [String]  

Explanation    Error occurred inside serving part of TFTP.

Recommended Action    If this error reports file not found in its Reason parameter and if that file is OS79XX.TXT, then ignore it because it is a file used for SIP phones. If you are auto-registering a phone and you see that phone MAC-address-based filename in file is not found, ignore that error because this phone is not yet registered with the database. If you still get this error, collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kServingFileNoError: No error but general information about health of serving file operation.  FileName   [String],  IPAddress_Port   [String],  Reason   [String]  

Explanation    No error occurred but provides general information about health of serving file operation.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-3-kRecvMessageError: Error could not create CtftpConnect Object.  Reason   [String]  

Explanation    Error could not create CtftpConnect Object.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kThreadPoolProxyUnknownException: Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class. 

Explanation    Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCServiceModuleGetName: Alarm from void GetName() function in CServiceModule.  FileName   [String],  UnknownException   [String]  

Explanation    

Recommended Action    

Error Message

%CCM_TFTP-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_TFTP-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStarted: Service now running. 

Explanation    CMI is now starting and running.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStopped: Service now stopping. 

Explanation    Service is now stopping.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStatus: Service running and working properly.  Service Priority   [String]  

Explanation    Service is running and working properly.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-7-kCMIDebugAlarm: Alarm generated only for debugging purposes.  Debug Message   [String]  

Explanation    CMI has several debug messages that simulate real-time situations.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-3-kCCMConnectionError: No CMI connection with Cisco CallManager.  CallManager Name   [String]  

Explanation    CMI cannot establish connection with Cisco CallManager.

Recommended Action    Check the address/status of Cisco CallManager and the network.

Error Message

%CCM_SUMI-CMI-3-kDisconnectionToCCM: CMI disconnection with Cisco CallManager.  CallManager Name   [String]  

Explanation    CMI lost connection to Cisco CallManager.

Recommended Action    Check the status of Cisco CallManager and the network.

Error Message

%CCM_SUMI-CMI-2-kStopBitConfigurationError: Process configuration parameter StopBit for CMI invalid.  Illegal Stop Bit   [String]  

Explanation    CMI cannot work properly because of the invalid StopBit configuration for serial port.

Recommended Action    Check the process configuration parameter StopBit for CMI.

Error Message

%CCM_SUMI-CMI-2-kParityConfigurationError: Process configuration parameter parity for CMI invalid.  Illegal Parity   [String]  

Explanation    CMI cannot work properly because of the invalid parity configuration for serial port.

Recommended Action    Check the process configuration parameter parity for CMI.

Error Message

%CCM_SUMI-CMI-2-kWSAStartupFailed: Windows socket startup failure.  Error Information   [String]  

Explanation    WinSock could not be started.

Recommended Action    >Ensure Windows 2000 service pack 1 is installed because it might obstruct Winsock creation. Then try to restart CMI. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-5-kConfigParaNotFound: Configuration parameter not found in database.  Parameter Name and Information   [String]  

Explanation    CMI cannot find this process configuration parameter in process configuration table.

Recommended Action    Report to Customer Service representative to get the database upgrade.

Error Message

%CCM_SUMI-CMI-5-kSMDIMessageError: Invalid DN in SMDI message.  Invalid DN   [String]  

Explanation    CMI cannot find the DN in database.

Recommended Action    Check the configuration of voice-mail system. Or disable ValidateDns to avoid this alarm.

Error Message

%CCM_SUMI-CMI-5-kSMDICmdError: Bad incoming SMDI message to CMI.  Bad SMDI command   [String]  

Explanation    CMI receives a bad incoming SMDI message.

Recommended Action    Check the configuration of voice-mail system.

Error Message

%CCM_SUMI-CMI-2-kSerialPortOpeningError: Error when CMI tries to open the Windows NT serial port.  Serial Port Opening Error   [String]  

Explanation    When CMI tries to open the serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-2-kSerialPortGetStatusError: Error when CMI tries to get the status of Windows NT serial port.  Serial Port Getting Status Error   [String]  

Explanation    When CMI tries to get the status of serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port available.

Error Message

%CCM_SUMI-CMI-2-kSerialPortSetStatusError: Error when CMI tries to set the status of Windows NT serial port.  Serial Port Setting Status Error   [String]  

Explanation    When CMI tries to set the status of serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-3-kWritingFileFailure: CMI failure writing SMDI messages to the serial port.  Error Information   [String]  

Explanation    CMI opened the serial port; however it failed writing data to the serial port.

Recommended Action    Restart CMI. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-3-kInvalidPortHandle: Invalid handle for the opened serial port.  Error Information   [String]  

Explanation    When CMI tries to write to the serial port, the handle for the opened serial port is invalid.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-2-kVMDNConfigurationError: Voice-mail DN for CMI invalid.  Invalid VoiceMailDN   [String]  

Explanation    CMI cannot register with Cisco CallManager because of the invalid voice-mail DN.

Recommended Action    Check the process configuration parameter VoiceMailDn for CMI.

Error Message

%CCM_SUMI-CMI-4-kThreadKillingError: Error when CMI tries to kill the threads.  Error Information   [String]  

Explanation    When CMI tries to kill the threads, an error occurs.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-4-kMemAllocFailed: Memory allocation not done using NEW function.  Memory Allocation Failure   [String]  

Explanation    When CMI uses "new" function to allocate memory, it fails.

Recommended Action    Close some applications and check system resources.

Error Message

%CCM_SUMI-CMI-1-kDBLException: DBL exception caught.  DBL Exception   [String]  

Explanation    When CMI initializes DBL, it catches an exception.

Recommended Action    Make sure the Database is running. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-1-kCOMException: COM exception caught.  COM Exception   [String]  

Explanation    When CMI initializes COM, it catches an exception.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-1-kCMIException: CMI exception thrown.  CMI Exception   [String]  

Explanation    When CMI runs, it throws an exception.

Recommended Action    The exception may be caused by wrong process configuration parameters or bad serial port status. Refer to the associated alarm for further information.

Error Message

%CCM_SUMI-CMI-1-kUnknownException: CMI unknown exception caught. 

Explanation    When CMI runs, it catches an unknown exception.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_SUMI-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgUserLocaleEnterpriseSvcParm: Error reading Enterprise User Locale configuration 

Explanation    A database exception was encountered when reading the default Enterprise User Locale setting. Default of US English will be used.

Recommended Action    Verify that the Enterprise parameter setting for User Locale is configured using the CCM Admin web page. Restart the IP Media Streaming App service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kRECICMPErrorNotification: REC stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    A REC stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMCBICMPErrorNotification: MCB stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    A MCB stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNICMPErrorNotification: ANN stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    A ANN stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-4-kRECDeviceRecordNotFound: REC device record not found. 

Explanation    A device record for the recorder device was not found in the database.

Recommended Action    If Recording functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-4-kMCBDeviceRecordNotFound: MCB device record not found. 

Explanation    A device record for the monitor conference bridge device was not found in the database.

Recommended Action    If MCB functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-4-kANNDeviceRecordNotFound: ANN device record not found. 

Explanation    A device record for the announcer device was not found in the database.

Recommended Action    If annunciator functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistMoveAbort: Aborted moving recording file  File name   [String]  

Explanation    Distribution of a recording file was aborted due to unavailable recording storage server or insufficient free space. The recording file will remain on the local drive until a RSS location is available.

Recommended Action    Check for properly configured Recording Storage Server UNC paths and access rights for the IP Voice Media Storage service. Verify sufficient free space is available on either the primary or secondary RSS paths.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistSecRSSRecResuming: Resuming distribution recording files to secondary storage server  Secondary path   [String]  

Explanation    The secondary recording storage server now has sufficient free space to resume storing of new recording files.

Recommended Action    No action is required. This is a notification that recordings may resume.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-2-kRECDistSecRSSCritRecStopping: Secondary recording storage server is critically low on free space  Secondary path   [String]  

Explanation    The Secondary recording storage server path has reached the configured critical threshhold on available free disk space. New recordings will be disallowed and the recorder device will unregister from Call Manager.

Recommended Action    Disk file maintenance is required to provide more free space. Suggest that: (a) old recording files be archived and/or deleted, or (b) change the primary/secondary RSS location.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistPrimRSSRevertFromSecRSS: Resuming distribution recording files to primary storage server from secondary server  Primary path   [String]  

Explanation    The primary recording storage server now has sufficient free space to resume storing of new recording files. The recording files that have been stored on the secondary recording storage server will remain. It is left to the administrator to consolidate these if desired.

Recommended Action    No action is required. This is a notification that new recording files will be distributed to the primary location.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistPrimRSSRecResuming: Resuming distribution recording files to primary storage server  Primary path   [String]  

Explanation    The primary recording storage server now has sufficient free space to resume storing of new recording files.

Recommended Action    No action is required. This is a notification that recordings may resume.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-2-kRECDistPrimRSSCritRecStopping: Primary recording storage server is critically low on free space  Primary path   [String]  

Explanation    The Primary recording storage server path has reached the configured critical threshhold on available free disk space. No secondary recording storage server is available.

Recommended Action    Disk file maintenance is required to provide more free space. Suggest that: (a) old recording files be archived and/or deleted, (b) reconfigure to provide a secondary recording storage server location, or (c) change the primary RSS location. New recordings will be disallowed and the recorder device will unregister from Call Manager.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-1-kRECDistPrimRSSCritSwitchSecRSS: Primary recording storage server is critically low on free space  Primary path   [String]  

Explanation    The Primary recording storage server path has reached the configured critical threshhold on available free disk space. The recording distribution is switching to the secondary recording storage server.

Recommended Action    Suggest that old recording files be archived and/or deleted to provide additional storage on the primary storage server. New recordings will be distributed to the secondary recording storage server. New recordings will automatically revert to the primary after additional disk space is provided. Recordings that are stored on the secondary server will remain on the secondary server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistFindNextChgFailed: Recording distribution find next directory change notification error  LastError   [ULong],  Path Name   [String]  

Explanation    An error was reported when the application attempted to re-enable directory change notifications. This may be caused by security privilages or configuration changes.

Recommended Action    No action is required unless this occurs repeatedly. The service will automatically attempt to reinitialize monitoring of the configured local path.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistThreadException: Recording distribution manager thread exception  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An unknown program exception has caused the recording distribution processing to terminate. Distribution of recording files will not be performed and may cause recording failures when a shortage of disk storage is reached.

Recommended Action    Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistThreadxFailed: Recorder distribution manager thread creation failed  LastError   [ULong]  

Explanation    The recording file distribution thread failed to create possibly due to low system resources.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistExitEventCreationFailed: REC Distribution Manager exit event error  LastError   [ULong]  

Explanation    The needed events could not be created,; distribution of recording files will NOT be performed. This error may be caused by a shortage of system resources.

Recommended Action    The service needs to be restarted; if the error occurs again, the server needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessMoveFileFailed: Local move recording file error  LastError   [ULong],  Source File Name   [String],  Target File Name   [String]  

Explanation    An error was reported when attempting to move a new recording WAV file from the local recording path into the distribution directory. This may be caused by security access rights or available disk storage.

Recommended Action    Correct the problem and restart the IP Media Streaming App service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessCreateWavFailed: Create WAV file error  LastError   [ULong],  File Name   [String]  

Explanation    An error was reported when attempting to create a WAV file for recording. This may be caused by security access rights or available disk storage.

Recommended Action    Correct the problem and restart the IP Media Streaming App service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessLocalPathFull: Local Recording disk storage shortage  Free K-Bytes   [ULong],  Minimum K-Bytes   [ULong],  Local Recording Path   [String]  

Explanation    The current amount of available disk storage for containing local real-time recording files is below the configured minimum. New recording sessions will not be allowed until additional free space is provided.

Recommended Action    Perform neccessary disk file maintenance such as: (a) Remove old temporary or unneeded disk files. (b) Move or archive old recording files. (c) Delete old log files. (d) Reconfigure the local recording path to a different local disk drive with more free space.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessCreateEventError: REC session event creation error  LastError   [ULong]  

Explanation    The needed event could not be created,; the recording session will abort. This may be caused by low system resources.

Recommended Action    If the error continues, the service needs to be restarted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrRecordSessionException: Unknown exception in recording session 

Explanation    An unknown program exception has caused a recorder session to terminate. This affects only one recording session.

Recommended Action    If this problem continues then restart the IP Media Streaming App service and report the problem with CMS trace logs and Application event logs.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrThreadException: Recorder manager thread exception  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An unknown program exception has caused the recorder stream processing for recording to disk to terminate.

Recommended Action    Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrThreadxFailed: Recorder manager thread creation failed  LastError   [ULong]  

Explanation    The recorder thread failed to create possibly due to low system resources.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrExitEventCreationFailed: REC Manager exit event error  LastError   [ULong]  

Explanation    The needed events could not be created,; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrDeleteFileFailed: REC file deletion error  LastError   [ULong],  File Name   [String]  

Explanation    The operating system reported an error when attempting to delete a file. This may be due to incorrect security privilages.

Recommended Action    Correct the error and restart the IP Media Streaming App Service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrCreateDirFailed: REC create directory failed  LastError   [ULong],  Path   [String]  

Explanation    The operating system reported an error when attempting to create a subdirectory. This may be due to incorrect security privilages or incorrect service parameter settings.

Recommended Action    Correct the error and restart the IP Media Streaming App Service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadxFailed: WAV playing manager thread creation failed  LastError   [ULong]  

Explanation    The WAV file playing thread failed to create possibly due to low system resources.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrExitEventCreateFailed: Creation of needed event failed.  Error   [ULong]  

Explanation    The needed events could not be created,; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadException: WAV file manager thread exception  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An unknown program exception has caused the background WAV file stream processing for announcement files to terminate.

Recommended Action    Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-RECDeviceRecoveryCreateFailed: REC device recovery create failure. 

Explanation    The REC device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-MCBDeviceRecoveryCreateFailed: MCB device recovery create failure. 

Explanation    The MCB device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-ANNDeviceRecoveryCreateFailed: ANN device recovery create failure. 

Explanation    The ANN device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check REC device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while tring to check REC device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check REC device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check REC Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check REC Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check REC Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MCB device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while tring to check MCB device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MCB device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MCB Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MCB Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MCB Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check ANN device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while tring to check ANN device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check ANN device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check ANN Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check ANN Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check ANN Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check ANN enterprise parameters.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check ANN enterprise parameters.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check ANN enterprise parameters.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read REC device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read REC device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read REC device Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read REC device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read REC device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read REC device configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read ANN device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read ANN device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read ANN device configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MCB device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MCB device configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MCB device configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseException: Enterprisewide configuration exception 

Explanation    An unknown exception occured reading Enterjprisewide configuration settings.

Recommended Action    Verify the enterprise configuration settings and restart the IP Media Streaming Service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-m_MtpDevice.m_DeviceName: User Locale Enterprise parameter error 

Explanation    Unable to read the User Locale enterprise parameter configuration setting. Announcements will default to United States English locale.

Recommended Action    Verify the enterprise configuration setting for User Locale is configured and restart the IP Media Streaming Service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNXmlFileNotFound: ANN configuration for XML file not found 

Explanation    Unable to read the Clusterwide service parameter for ANN XML configuration file or XML path. The default of C:\Program Files\Cisco\ANN\Annunciator.xml will be used.

Recommended Action    Verify the Cisco IP Voice Media Streaming App service parameter settings.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListUnknownException: Unknown Configuration Exception 

Explanation    An exception error was generated reading the service parameter settings.

Recommended Action    Restart the server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListComException: Configuration COM Exception  Exception description   [String]  

Explanation    A COM exception error was generated reading the service parameter settings for devices.

Recommended Action    Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListDblException: Configuration DBL Exception  Exception description   [String],  Exception identifier   [ULong]  

Explanation    An exception error was generated reading the service parameter settings for devices.

Recommended Action    Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kRECDeviceStartingDefaults: REC device configuration not found, starting with defaults. 

Explanation    The REC device configuration was not found, starting with defaults.

Recommended Action    Configure the REC device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNDeviceStartingDefaults: ANN device configuration not found, starting with defaults. 

Explanation    The ANN device configuration was not found, starting with defaults.

Recommended Action    Configure the ANN device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMCBDeviceStartingDefaults: MCB device configuration not found, starting with defaults. 

Explanation    The MCB device configuration was not found, starting with defaults.

Recommended Action    Configure the MCB device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedRECStreamsFailed: REC requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested half-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedANNStreamsFailed: ANN requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested halfl-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMCBStreamsFailed: MCB requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested full-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrStartFailed: TFTP start file transfer failed  File name   [String]  

Explanation    Unable to start transfering a file from TFTP server.

Recommended Action    Verify the file name exists on the TFTP server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrCreate: Unable to create TFTP client  TFTP Server   [String]  

Explanation    Unable to create a client TFTP session with the TFTP server.. This may be due to the server not running, or an incorrect server name configuration setting in service paramenters. This operation will be retried periodically.

Recommended Action    Verify the TFTP server is operating and configuration settings are correct.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioOpenFailed: Open announcement file failed  LastError   [ULong],  File name   [String]  

Explanation    An error was reported when attempting to open an announcement file for reading.

Recommended Action    Verify the file exists and the Cisco IP Voice Media Streaming App service has proper access rights to open the file for reading.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioInvalidLocale: Invalid ANN locale configuration  Locale name   [String],  Locale identifier   [ULong]  

Explanation    A locale configuration was found that contains a missing locale name or locale identifier. This is configured in the XML file specified in the ANN_XMLFile service parameter setting.

Recommended Action    Correct the error.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedLocale: Unknown ANN Locale  Locale identifier   [ULong]  

Explanation    The requested Locale for an announcement is not configured in the XML file specified in the ANN_XMLFile service parameter.

Recommended Action    Add the locale and related announcements to the XML file.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedAnnID: Requested announcement not found  Locale name   [String],  Announcement identifier   [ULong]  

Explanation    The requested announcement is not configured in the XML file configured in the ANN_XMLFile service parameter.

Recommended Action    Add the announcment.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioComException: ANN TFTP COM exception  File name   [String],  Reason   [String]  

Explanation    A COM exception occured while processing the specified file.

Recommended Action    Review the file for possible format errors or missing elements.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlLoadFailed: ANN XML parsing error  File name   [String],  Reason   [String]  

Explanation    There is a syntax error in the specified file.

Recommended Action    Correct the syntax error.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlSyntax: ANN XML invalid element  File name   [String]  

Explanation    There is an invalid element in the specified file.

Recommended Action    Correct the error.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlComErr: A COM error creating an instance of "msxml2.domdocument"  File name   [String]  

Explanation    An error occured when creating an instance of "msxml2.domdocument" possibly due to a system configuration error where the Microsoft MSXML2 object is not installed and registered properly.

Recommended Action    Restart the server and if this reoccurs, report the problem to Cisco.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpFileMissing: ANN TFTP file missing  File name   [String]  

Explanation    A file was not found on the TFTP server to be downloaded to the announcement server.

Recommended Action    Correct the error.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioCreateDirFailed: ANN TFTP create path error  LastError   [ULong],  Path Name   [String]  

Explanation    Unable to create a subdirectory to contain announcement files. This may be caused by insufficient security rights assigned to the Cisco IP Voice Media Streaming App service, by insufficient disk storage, or invalid service parameter setting for ANN_LocalPath.

Recommended Action    Correct the error and restart the IP Voice Media Streaming App service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadWaitFailed: ANN TFTP event wait error  LastError   [ULong]  

Explanation    An error was reported while waiting for a list of events. Announcement files will not be automatically updated.

Recommended Action    Restart the Cisco IP Voice Media Streaming App service. If the error continues, restart the serverr.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadException: ANN TFTP transfer exception failure  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An unknown program exception has caused the background TFTP file transfer processing for announcement files to terminate. Announcement files will not be automatically updated.

Recommended Action    Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadxFailed: ANN TFTP transfer thread creation failed  LastError   [ULong]  

Explanation    The ANN background TFTP file transfer processing thread failed to create possibly due to low system resources.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-CFBDeviceRecoveryCreateFailed: CFB device recovery create failure. 

Explanation    The CFB device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kAddIpVmsRenderFailed: Add IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the IP VMS render filter-to-filter graph failed; audio source will not play possibly due to the lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceRecordNotFound: CFB device record not found. 

Explanation    A device record for the conference bridge device was not found in the database.

Recommended Action    If CFB functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceStartingDefualts: CFB device configuration not found, starting with defaults. 

Explanation    The CFB device configuration was not found, starting with defaults.

Recommended Action    Configure the CFB device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBICMPErrorNotification: CFB stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    A CFB stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceCreationFailed: Database change notification subsystem not starting. 

Explanation    The change notification subsystem failed to start; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceGetEventFailed: Invalid notification event returned by database change notification. 

Explanation    The change notification subsystem returned an invalid notification event; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceRestartFailed: Database change notification restart failure. 

Explanation    The change notification subsystem failed to restart.

Recommended Action    This service has change notification disabled, it may be reenabled at a later time or restart service to reenable immediately.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateAudioSourcesFailed: Creating audio source class failed. 

Explanation    Unable to create audio source class; this may be due to lack of memory.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateControlFailed: Stream Control create failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    Create stream control class; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateGraphManagerFailed: Get graph manager failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the graph manager failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgIpTosMediaResourceToCmNotFound: IP TOS MediaResource to Cm value not found. 

Explanation    The IP Type-of-Service Media Resource To Call Manager value not found in the database, defaulting its value to 0x68.

Recommended Action    Create Ip Type-of-Service Media Resource To Call Manager in database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB device configuration information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB device configuration information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB device configuration information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDBCheckDblGetNodeNameFailed: Database layer select my process node failure. 

Explanation    The database layer was unable to find/determine the current node on which this service is running.

Recommended Action    Configure the database properly.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH audio source information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH audio source information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH audio source information.

Recommended Action    Fx problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH server information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH server information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH server information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while tring to check MTP device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH device configuration information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP device configuration information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP device configuration information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverCFBConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverError: IP voice media streaming device driver error.  Error   [String]  

Explanation    The IP voice media streaming device driver returned an error.

Recommended Action    

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMOHConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMTPConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrCreateFailed: Device manager create failure.  Device Name   [String],  Server Number   [ULong],  Server Name   [String]  

Explanation    The device manager class create failed; possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrExitEventCreationFailed: Creation of device manager exit event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The exit event could not be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrLockoutWithCallManager: Cisco CallManager in lockout.  Trace Name   [String]  

Explanation    The specified Cisco CallManager is in a lockout until it responds or terminates the TCP link. The Cisco CallManager will not be used.

Recommended Action    To force CallManager out of lockout, restart Cisco CallManager service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrMoreThan50SocketEvents: More than 50 events returned from TCP link.  Trace Name   [String]  

Explanation    The specified Cisco CallManager TCP link has returned a large number of TCP events.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrOpenReceiveFailedOutOfStreams: Open receive failure.  Trace Name   [String]  

Explanation    The open receive call failed; device driver was out of streams.

Recommended Action    Increase stream resources or add new server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterKeepAliveResponseError: Cisco CallManager not responding.  Trace Name   [String]  

Explanation    The specified Cisco CallManager is not responding to the keepalive message.

Recommended Action    Cisco CallManager may have gone down; check network connections.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrRegisterWithCallManager: Register with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager registered with the specified Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterWithCallManagerError: Connection error with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager registered with the specified Cisco CallManager and got a socket error or disconnect.

Recommended Action    No action is required; device recovery will handle this.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketDrvNotifyEvtCreateFailed: Create driver notification event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The device driver notify event cannot be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketNotifyEventCreateFailed: Creation socket event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The socket notify event could not be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrStartTransmissionOutOfStreams: Start transmission failure.  Trace Name   [String]  

Explanation    The start transmission call failed; device driver was out of streams.

Recommended Action    Increase stream resources or add new server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadException: Exception in device manager thread.  Trace Name   [String],  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in the specified device manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadWaitFailed: Wait call failure in device manager thread.  Trace Name   [String]  

Explanation    The wait call failed in device manager thread, the device will be restarted.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadxFailed: Creation of thread failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The device manager thread create failed for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrUnregisterWithCallManager: Unregister with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager unregistered with the specified Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDownloadMOHFileFailed: Download request failure.  File Name   [String]  

Explanation    The TFTP download request failed.

Recommended Action    Validate the TFTP IP address in the database and that the file exists.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddAudioCaptureDeviceFailed: Add fixed audio source to filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed audio source to the filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711AlawIpVmsRenderFailed: Add fixed G711 a-law IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G711 a-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711UlawIpVmsRenderFailed: Add fixed G711 ulaw IP VMS render filter to filter graph failed  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G711 mu-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG729IpVmsRenderFailed: Add fixed G729 IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G729 IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddMOHEncoderFailed: Add fixed MOH encode filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed MOH encode filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddWideBandIpVmsRenderFailed: Add fixed wideband IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed wideband IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCapMOHEncoderConnFailed: Connect fixed audio capture device to MOH encoder failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed audio source device to the MOH encoder failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCaptureCreateFailed: Get fixed system device enumerator failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed system device enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputClassEnumeratorCreateFailed: Create fixed class enumerator failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to create the fixed class enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateControlFailed: Fixed stream control create failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    Create fixed stream control class failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateGraphManagerFailed: Get fixed graph manager failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed graph manager failed, and audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputFindAudioCaptureDeviceFailed: Unable to find fixed audio source device.  Audio Source ID   [ULong],  Codec Type   [String],  Fixed audio source device name   [String]  

Explanation    The specified fixed audio source device was not found; audio source will not play.

Recommended Action    Make sure the proper device name is specified.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetEventNotificationFailed: Get fixed notification event failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetFileNameFailed: Get fixed audio source device name failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The call to get the fixed audio source device name failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRenderFailed: Get fixed G711 a-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRendInfFailed: Get fixed G711 a-law IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 a-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRenderFailed: Get fixed G711 mu-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 ulaw ipvms render filter failed, audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device, if out of resources reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRendInfFailed: Get fixed G711 mu-aw IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 mu-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRenderFailed: Get fixed G729 IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRendInfFailed: Get fixed G729 IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G729 IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaControlFailed: Get fixed media control failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get fixed media control failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaPositionFailed: Get fixed media position failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get fixed media position failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMOHEncoderFailed: Get fixed MOH encode filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed MOH encode filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRenderFailed: Get fixed wideband IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRendInfFailed: Get fixed wideband IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed wideband IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711AlawRenderConnFail: Connect fixed MOH encoder to G711 a-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711UlawRenderConnFail: Connect fixed MOH encoder to G711 u-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G711 u-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG729RenderConnFailed: Connect fixed MOH encoder to G729 IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncWidebandRenderConnFail: Connect fixed MOH encoder to wideband IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputSetNotifyWindowFailed: Set fixed notify window failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to set the fixed notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetEventNotificationFailed: Get notification event failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetFileNameFailed: Get audio source file name failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The call to get the audio source file name failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderFailed: Get IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderInterfaceFailed: Get IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaControlFailed: Get media control failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get media control failed; audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaPositionFailed: Get media position failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get media position failed; audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSDeviceDriverNotFound: Cisco IP voice media streaming driver not found. 

Explanation    The Cisco IP voice media streaming driver was not found; the service will not start until it is found.

Recommended Action    The Cisco IP voice media streaming driver needs to be started.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrEventCreationFailed: Creation of needed event failed.  Error   [ULong]  

Explanation    The needed events could not be created,; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadException: Exception in IP VMS manager thread.  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in IP VMS manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrThreadWaitFailed: Wait call failed in IP VMS manager thread. 

Explanation    The wait call failed in IP VMS manager thread; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadxFailed: Creation of the IPVMSMgr thread failed.  Error   [ULong]  

Explanation    The creation of the VMS manager failed; the service will exit.

Recommended Action    Restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrWrongDriverVersion: Wrong version of device driver.  Found   [ULong],  Need   [ULong]  

Explanation    An incompatible device driver was found. The service will exit.

Recommended Action    Install correct device driver version.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStarting: IP voice media streaming application starting.  Version   [String],  IPAddress   [String],  Hostname   [String],  ServiceName   [String],  ProcessID   [ULong]  

Explanation    The IP voice media streaming application is starting.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStopping: The IP voice media streaming application shutting down.  Version   [String],  IPAddress   [String],  Hostname   [String],  ServiceName   [String],  ProcessID   [ULong]  

Explanation    The IP voice media streaming application is shutting down.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHBadMulticastIP: Bad multicast IP address.  Audio Source ID   [ULong],  Call/Conference ID   [ULong],  Codec Type   [String],  Multicast IP Address   [String],  Multicast IP Port   [ULong]  

Explanation    A bad IP multicast address (out of range) was found.

Recommended Action    Fix multicast addresses in database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHDeviceRecordNotFound: MOH device record not found. 

Explanation    A device record for the music on hold device was not found in the database.

Recommended Action    If MOH functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHFilterNotifyError: Error on DirectShow returned or user abort.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The DirectShow filter returned an error or user abort. Audio source may quit playing.

Recommended Action    No action is required; audio should start back up when requested to play the next time.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHICMPErrorNotification: MOH stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    An MOH stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrCreateFailed: Create MOH manager class failure. 

Explanation    The music on hold manager class create failed; possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrExitEventCreationFailed: Creation of MOH manager exit event failure.  Error   [ULong]  

Explanation    The exit event creation failed.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHMgrIsAudioSourceInUseThisIsNULL: Call to IsAudioSourceInUse; class not valid. 

Explanation    A call was made to a deleted class.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadCreateWindowExFailed: Creation of MOH manager message window failure.  Error   [ULong]  

Explanation    The creation of the MOH manager message window failed. MOH device is being restarted.

Recommended Action    No action is required; if this continues, check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadWaitFailed: Wait call failure in MOH manager thread. 

Explanation    The wait call failed in MOH manager thread; the device will be restarted.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadxFailed: Creation of MOH manager thread failure.  Error   [ULong]  

Explanation    The creation of the MOH manager failed. MOH services will not be avaliable.

Recommended Action    Restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamControlNull: Stream Control pointer is NULL  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The stream control pointer is null, unable to play stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamMediaControlObjectNull: Media Position COM interface is NULL  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The media position COM interface is null and unable to play stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamControlNull: Stream control pointer NULL.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The stream control pointer is null and unable to rewind stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamMediaPositionObjectNull: Media position COM interface NULL.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The media position COM interface is null, unable to rewind stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHTFTPGoRequestFailed: Start of download request failure.  File Name   [String]  

Explanation    The call to start a TFTP download request failed.

Recommended Action    Validate the TFTP IP address in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHThreadException: Exception in MOH manager thread.  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in MOH manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceRecordNotFound: MTP device record not found. 

Explanation    A device record for the media termination point device was not found in the database.

Recommended Action    If MTP functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceStartingDefualts: MTP device configuration not found, starting with defaults. 

Explanation    The MTP device configuration was not found, starting with defaults.

Recommended Action    Configure the MTP device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPICMPErrorNotification: MTP stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    An MTP stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgDblGetChgNotifyFailed: Get change notification port failure. 

Explanation    The database layer was unable to find change notification port and is using default.

Recommended Action    If default change notification is incorrect or change notification does not work, add value into database and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgDblGetNodeNameFailed: Database layer select my process node failed. 

Explanation    The database layer was unable to find/determine the current node on which this service is running.

Recommended Action    Make sure the database is configured properly.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgMOHEnabledCodecsNotFound: MOH enabled codecs not found. 

Explanation    The MOH default-enabled codecs not found in database, defaulting to mu-law.

Recommended Action    Create MOH default codes in database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseComException: COM error.  COM Description String   [String]  

Explanation    A COM error occurred while trying to read clsterwide service parameters.

Recommended Action    MOH or ANN audio sources may be unavailable; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseDblException: Database exception.  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read clusterwide service parameters.

Recommended Action    MOH or ANN audio sources may be unavailable; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseUnknownException: Unknown exception. 

Explanation    An unknown exception occurred while tring to read clusterwide service parameters.

Recommended Action    MOH or ANN audio sources may be unavailable; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHTFTIPAddressNotFound: MOH TFTP IP address not found. 

Explanation    The default MOH TFTP IP address was not found in the database.

Recommended Action    Audio sources may be unavailable; create proper value in database and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRenderFileFailed: Render file-to-filter graph failure.  Audio Source ID   [ULong],  Filename   [String],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to render the audio source file-to-filter graph failed; audio source will not play, possibly due to missing audio source or lack of memory.

Recommended Action    Check to see if the audio source exists. Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedCFBStreamsFailed: CFB requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested full-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMOHStreamsFailed: MOH requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested simplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMTPStreamsFailed: MTP requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested full-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kSDITraceStartFailed: SDI Trace start failure. 

Explanation    The SDI trace subsystem failed to start. The most likley cause is the service trace parameters are not configured; the service will not continue until the problem is fixed.

Recommended Action    Make sure that the service has trace enabled.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kSetNotifyWindowFailed: Set notify window failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to set the notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-MOHDeviceRecoveryCreateFailed: MOH device recovery create failure. 

Explanation    The MOH device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-MTPDeviceRecoveryCreateFailed: MTP device recovery create failure. 

Explanation    The MTP device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_CTI-CTI-4-kCtiMytcpErrSocketBroken: Socket connection broken. 

Explanation    TCP connection is lost.

Recommended Action    Although connection to the application is lost, no action is required if lost connection was intentional.

Error Message

%CCM_CTI-CTI-4-kCtiNullTcpHandle: TranslateCtiQbeInputMessage: NULL TCP HANDLE!!! (PDU is dropped)  PDU number   [Long]  

Explanation    Because a null TCP handle is received, PDU that could not be forwarded gets dropped.

Recommended Action    Contact TAC if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiProviderOpenRej: CTIManager initialization not complete; provider open rejection. 

Explanation    Provider Open is rejected. Application will not see any device in its control list.

Recommended Action    Check the status of CTIManager service. Wait for CTIManager to go to started state and retry.

Error Message

%CCM_CTI-CTI-3-kCtiMaxConnectionReached: CTIManager maximum number of CTI providers reached; provider open rejection. 

Explanation    Maximum number of CTI connections has been reached. No new connection will be accepted unless an existing connection is closed.

Recommended Action    Limit number of applications to MaxCTIConnections; Check the CTI Manager service parameter MaxCTIConnections for the maximum number of connections.

Error Message

%CCM_CTI-CTI-3-kCtiProviderOpenInvalidUserNameSize: Invalid userName size in ProviderOpen request.  login user Name size   [Long]  

Explanation    User name length is invalid.

Recommended Action    Ask user of CTI application to use correct userName and to check the user name in configuration. It should not be more than 31 characters.

Error Message

%CCM_CTI-CTI-3-kCtiEnvProcDevListRegTimeout: Directory change notification request time out. 

Explanation    CTIManager registration request to EnvProcDevList timed out; CTIManager will send another registration request.

Recommended Action    If problem persists, contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiMYTCPSendError: MYTCP_Send: send error. 

Explanation    TCP socket connection has been broken.

Recommended Action    Network error may have occurred. If problem persists, contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiProviderOpenFailure: CTI application failed to open provider  CTIconnectionId   [Long],  Login User Id   [String],  Reason code.  [ Enum ],   IPAddress   [String]  

Explanation    Application is unable to open provider.

Recommended Action    Check the reason code and correct the problem. Restart CTIManager if problem persists.

Enum Definitions -Reason code.

Value Definition
0 Unknown
0x8ccc0075 Directory response timeout
0x8ccc0060 Login failed
0x8ccc005e Directory unavailable
4 Undefined Line for authentication
5 User is deleted
6 Unknown

Error Message

%CCM_CTI-CTI-2-kCtiSdlErrorvException: Failure to create internal process required to service CTI applications. 

Explanation    Unexpected internal SDL error caused failure in creating CTIManager or CTIHandler process.

Recommended Action    Capture SDI and SDL trace information for CTIManager service and report problem to TAC.

Error Message

%CCM_CTI-CTI-3-kCtiTcpInitError: CTIManager service is unable to initialize TCP connection  Error Code   [Int]  

Explanation    CTIManager service is unable to initialize TCP connection

Recommended Action    Restart CTIManager. Contact TAC if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiQbeLengthMisMatch: OutputQbeMessage: length mismatch. 

Explanation    QBE header length mismatch exists.

Recommended Action    This alarm indicates that TSP/JTAPI is incompatible with Cisco CallManager. Install the plugin from CTIManager administration page and retry.

Error Message

%CCM_CTI-CTI-4-kCtiQbeFailureResponse: Requested operation from application failure.  Error code   [ULong],  Sequence number   [Long],  Error message   [String]  

Explanation    Requested operation from application could not be performed because of a normal or abnormal condition.

Recommended Action    Verify whether affected application is experiencing problem. Contact application support organization if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiInvalidQbeSizeAndOffsets: InvalidQBESizeAndOffsets; QBE message decoding encountered illegal size or offset. 

Explanation    QBE message has illegal offset; it does not contain correct parameters.

Recommended Action    TSP/JTAPI interface error occurred; QBE message is not formatted properly. Install compatible versions of TSP/JATPI.

Error Message

%CCM_CTI-CTI-3-kCtiIllegalFilterSize: ProviderOpenRequest; illegal filter size. 

Explanation    ProviderOpenRequest has illegal filter size.

Recommended Action    This alarm indicates the application is using incompatible version of TSP/JTAPI and Cisco CallManager. Install the correct version of TSP/JTAPI and retry.

Error Message

%CCM_CTI-CTI-6-kCtiProviderClosed: CTI application connection close.  Login User Id   [String],  Sequence Number   [Long],  CTI connection Id   [Long],  IPAddress   [String],  Reason code.  [ Enum ]  

Explanation    Application closed the provider.

Recommended Action    Informational; no action is required.

Enum Definitions -Reason code.

Value Definition
0 Unknown
1 Heart beat from application missed
2 Unexpected shutdown
3 Applicatoin requested provider close
4 Provider open failure
5 user deleted
6 Unknown

Error Message

%CCM_CTI-CTI-6-kCtiProviderOpened: CTI application connection opened.  Login User Id   [String],  Sequence Number   [Long],  Version Number   [String],  CTI Connection Id   [Long],  IPAddress   [String],  CmAssignedAppID   [Long]  

Explanation    Application opened the provider successfully.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-4-kCtiAdmintSetMsgWaitResErr: Error in setting message waiting indication. 

Explanation    Error occurred in setting message waiting indication lamp.

Recommended Action    This alarm indicates that the device is not reachable. Check the partitions and calling search space of the device.

Error Message

%CCM_CTI-CTI-4-kCtiNewCallNotifyArrayOverflow: Possible internal array overflow condition while generating CTI NewCall event. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiExistingCallNotifyArrayOverflow: Possible internal array overflow condition while generating CTI ExistingCall event. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiLineInfoResArrayOverflow: Possible internal array overflow condition while generating response to application request for line information. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiLineCallInfoResArrayOverflow: Possible internal array overflow condition while generating response to application request for call information. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiSsRegisterManagerErr: Unable to register CtiLine with SSAPI. 

Explanation    CTI cannot register CtiLine with SSAPI.

Recommended Action    Check the status of Cisco CallManager service. Restart Cisco CallManager service if problem persists.

Error Message

%CCM_CTI-CTI-6-kCtiSsRedirectCallErr: mRedirectedCallHandleToDir entry removed. 

Explanation    CTIHandler mRedirectedCallHandleToDir entry is removed.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. 

Explanation    CTI heartbeat timeout occurred. This causes CTIManager to close the application connection.

Recommended Action    CTI application will need to reconnect; contact TAC if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiDirectoryLoginFailure: CTI directory login failure.  Sequence number   [Long]  

Explanation    CTI Manager is unable to login to directory. Hence, application may not be able to see controlled device list.

Recommended Action    Use correct username and password; see the username and password configured in Cisco CallManager administration. Also check if DC Directory service is running.

Error Message

%CCM_CTI-CTI-3-kCtiIllegalQbeHeader: Illegal QBE header. 

Explanation    Because of illegal QBE header, QBE message has been rejected.

Recommended Action    TSP/JTAPI may not be formatting QBE properly; contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiIncompatibleProtocolVersion: Incompatible protocol version.  Message Version   [VoidPtr],  Minimum Version   [VoidPtr],  Current Version   [VoidPtr],  CallManager Version   [String],  IPAddress   [String]  

Explanation    The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action    Verify correct version of application are being used; otherwise, contact TAC.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceOpened: Device opened.  Device Name   [String],  Sequence Number   [Long],  Device ID   [Long],  Device Type   [Long],  CTI connection Id   [Long],  MediaControlled   [Bool],  RTP Address   [String],  CmAssignedAppID   [Long]  

Explanation    Application opened a device.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceClosed: Device closed.  Device Name   [String],  Device ID   [Long],  Device Type   [Long],  CTI Connection Id   [Long],  MediaControlled   [Bool],  RTP Address   [String],  Reason code.  [ Enum ]  

Explanation    Application closed a device.

Recommended Action    Informational; no action is required.

Enum Definitions -Reason code.

Value Definition
0 Unknown
1 CallManager Failure
2 Device Unregistered with CallManager
3 Device failed to rehome to CallManager
4 Device removed
5 Provider controlling the device is closed

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailure: Device Open failed  CTI Connection Id   [Long],  Device Name   [String],  ReasonCode  [ Enum ]  

Explanation    Application is unable to open the device

Recommended Action    Check the reason code and correct the problem.

Enum Definitions -ReasonCode

Value Definition
0x8ccc0052 Illegal message format
0x8ccc0013 Device already opened

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailIllegalMessageFormat: Illegal QBE header in device open. 

Explanation    Application sent an illegal request.

Recommended Action    Check the application sending this request.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailUnsupportedDevice: DeviceOpenRequest failure.  Device Name   [String],  Device Type   [Long],  User Login ID   [String]  

Explanation    Application is trying to access unsupported devices.

Recommended Action    Check the application sending the request.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailAccessDenied: DeviceOpenRequest failure.  User ID   [String],  Device Name   [String],  Device Type   [Long]  

Explanation    Application is trying to access device not in its control.

Recommended Action    Check the application sending the request or add the device to the user control list.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceRegistered: Device registered.  Device Name   [String],  Sequence Number   [Long],  Device ID   [Long],  Device Type   [Long],  MediaControlled   [Bool],  RTP Address   [String]  

Explanation    Device is registered with Cisco CallManager.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceUnRegistered: Device unregistered.  Device Name   [String],  Device Type   [Long]  

Explanation    Device is unregistered.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceOutofService: Device out of service.  Device ID   [Long],  CTI Connection Id   [Long],  Device Name   [String]  

Explanation    Device is out of service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceInService: Device in service.  Device ID   [Long],  CTI Connection Id   [Long],  Device Name   [String],  Call Manager Id   [Long]  

Explanation    Device is back in service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiLineOpened: Line opened.  Sequence Number   [Long],  Directory Number   [String],  Device Name   [String],  CTI Connection Id   [Long]  

Explanation    Application opened the line.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-3-kCtiLineOpenFailure: Unable to open the line  CTI Connection Id   [Long],  Device Name   [String],  Directory Number   [String],  Reason .  [ Enum ]  

Explanation    Application is unable to open the line

Recommended Action    Check if the device is in the control list.

Enum Definitions -Reason .

Value Definition
0 NoneDefined
1 Access denied

Error Message

%CCM_CTI-CTI-6-kCtiLineClosed: Line closed.  Directory Number   [String],  CTI Connection Id   [Long],  Device Name   [String],  Reason code.  [ Enum ]  

Explanation    Application closed the line.

Recommended Action    Informational; no action is required.

Enum Definitions -Reason code.

Value Definition
0 Unknown
1 CallManager Failure
2 Device Unregistered with CallManager
3 CTI failed to rehome the line
4 Undefined Line
5 Device removed
6 Provider controlling the device is closed

Error Message

%CCM_CTI-CTI-4-kCtiLineOpenFailAccessDenied: Line open failed.  Sequence Number   [Int],  Directory Number   [String],  Device Name   [String],  login ID of the user   [String]  

Explanation    Application failed to open a line.

Recommended Action    Add the device associated with the line to the user device control list.

Error Message

%CCM_CTI-CTI-6-kCtiLineOutOfService: Line out of service.  Directory Number   [String],  CTI Connection Id   [Long],  Device Name   [String]  

Explanation    Line is going out of service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiLineInService: Line in service.  Line ID   [Long],  CTI Connection Id   [Long]  

Explanation    Line is back in service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-4-kCtiIllegalEnumHandle: Enumeration handle is not valid.  Enumeration handle   [Long],  Enumeration object type   [String]  

Explanation    Enumeration handle associated with the process of enumerating devices, lines or DNs is invalid.

Recommended Action    Check whether all devices, lines or DNs configured for the application are available to the application.

Error Message

%CCM_CTI-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CTI-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_DB_LAYER-DB-4-kPostMigrationDBCleanupFailed: DB post migration step failed. 

Explanation    During startup, the Cisco database layer monitor attempts to ensure certain migration steps were completed, and to finalize some migration steps. This step failed.

Recommended Action    On the Cisco CallManager publisher server, stop and restart the Cisco database layer monitor service. If the warning is seen again, contact TAC.

Error Message

%CCM_DB_LAYER-DB-4-kPrimaryDbIsLost: Primary DB lost. 

Explanation    Primary database is no longer available; monitoring for its return starts.

Recommended Action    This could indicate network problems. Check your network and the operational status of the Cisco CallManager publisher server.

Error Message

%CCM_DB_LAYER-DB-6-kPrimaryDbIsFound: Primary DB found. 

Explanation    Primary database is now available.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-4-kCdrRecordsTrimmed: CDR records trimmed. 

Explanation    Local CDR tables grew too large. The oldest records were deleted.

Recommended Action    Records were deleted to conserve disk space. Your third-party CDR package should have removed these records when it was done with them. See the MaxCDR service parameter for the Cisco database layer monitor for more information.

Error Message

%CCM_DB_LAYER-DB-4-kErrorUpdatingNumPlan: Error when updating NumPlan Clauses. 

Explanation    Aupair could not update the Clause field on NumPlan table.

Recommended Action    If the primary database is down, then stop and restart the database layer monitor service after the primary database is back up.

Error Message

%CCM_DB_LAYER-DB-3-kErrorStartingThreads: Error when starting threads.  Service Name   [String]  

Explanation    Aupair could not start one or more threads.

Recommended Action    Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToConnectToDB: Cannot connect to database.  Additional Information   [String]  

Explanation    The database layer could not open a database connection.

Recommended Action    Check to ensure that the SQL server services are running.

Error Message

%CCM_DB_LAYER-DB-4-kErrorAccessingCM: Error while accessing Cisco CallManager.  Additional Information   [String]  

Explanation    The database layer encountered errors in the attempt to access Cisco CallManager.

Recommended Action    This could indicate network problems. Check your network.

Error Message

%CCM_DB_LAYER-DB-3-kNoDefaultCMGroup: No default Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer could not find a default Cisco CallManager group.

Recommended Action    Use Cisco CallManager administration to check that a Cisco CallManager group is specified as the default group.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToGetListBasedOnDevicePoolID: Cannot get Cisco CallManager list based on device pool ID.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors in the attempt to get Cisco CallManager list based on device pool ID.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorAccessingCallManager: Error accessing Cisco CallManager.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors while accessing Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kNoCallManagerFound: No Cisco CallManager found.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system found no Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorBuildingCnfFile: Error while building .cnf file.  Additional Information   [String]  

Explanation    Some error occurred during the building of .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildPhoneCNFfile: Unable to build default phone .cnf file. 

Explanation    The system could not build the default phone .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildAnalogAccessCNFfile: Unable to build default analog access .cnf file. 

Explanation    The system could not build the default analog access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildDigitalAccessCNFfile: Unable to build default digital access .cnf file. 

Explanation    The system could not build the default digital access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kNoDeviceModelOrPoolID: No device model or device pool ID found for the specified device.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system could not find the device model or device pool ID for the specified device.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kBuildCallManagerGroupFailed: Error during the building of Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors during the building of Cisco CallManager group.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorInEnterpriseURLRetrieval: Error during the retrieval of enterprise URLs.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer encountered errors in an attempt to retrieve the enterprise URLs information.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kParameterNotFound: Parameter not found in ProcessConfig database table.  Additional Information   [String]  

Explanation    The specified parameter is not on the ProcessConfig database table.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kDbConnectionFailed: Database connection failed.  Additional Information   [String]  

Explanation    An attempt to connect to database failed.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-1-NoDbConnectionAvailable: No database connection available. 

Explanation    Database layer could not find any working database connection.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.

Error Message

%CCM_DB_LAYER-DB-6-kManageConnectionThreadStarted: The thread that manages database connections started.  Additional Information   [String]  

Explanation    The thread that manages the database connection was started/restarted.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-0-kManageConnectionThreadStopped: The thread that manage database connections was stopped  Additional Information   [String]  

Explanation    The thread which manage the database connection was stopped. System will attemp to to restart the thread.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-1-kCreatePingConnectionThreadFailed: Attempt to create a thread to check the db connection failed. 

Explanation    The thread which manage the database connection/fail over (ManageConnectionThread) failed when it attempt to create a thread for checking database connection

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-1-kPingConnectionThreadTimedOut: Cannot connect to the specified database  Additional Information   [String]  

Explanation    The thread that check the availability of the specified database server did not complete successfully

Recommended Action    Bring the specified database server online.

Error Message

%CCM_DB_LAYER-DB-1-kChangeNotifyServiceCreationFailed: Unable to create change notification server for TracePollingThread 

Explanation    The TracePollingThread is unable to create a change notification server for receiving db change notification. TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kChangeNotifyServiceGetEventFailed: Unable to get the handle for the change notification event in TracePollingThread 

Explanation    The TracePollingThread is unable to get the handle on the change notification event used for receiving db change notification . TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kTracePollingThreadWaitFailed: The change notification event in TracePollingThread returned WAIT_FAILED status 

Explanation    The change notification event in TracePollingThread returned an unexpected status. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kTracePollingThreadUnknownExceptionCaught: TracePollingThread encountered an unexpected error 

Explanation    TracePollingThread is stopped due to unexpected errors. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-3-kErrorInsertingCDR: Error when inserting CDR from flat file to database.  ODBC Error   [String],  Insert Statement   [String]  

Explanation    CDR could not be written.

Recommended Action    File may be formatted improperly or schema may have been changed. Call TAC if the problem cannot be resolved.

Error Message

%CCM_DB_LAYER-DB-2-kErrorCDRServerDown: Error connecting to CDR Database.  ODBC Error   [String]  

Explanation    CDR database server is not responding. CDRs cannot be written.

Recommended Action    Either bring server back online or reconfigure CDRs to be written to a different server.

Error Message

%CCM_DB_LAYER-DB-1-kErrorNotCDRPrimary: InsertCDR service is being run on a server that is not the CDR primary 

Explanation    InsertCDR service is being run on a server that is not the CDR primary

Recommended Action    Either disable the service or change the Enterprise Parameter for PrimaryCDRUNCPath

Error Message

%CCM_DB_LAYER-DB-2-kErrorCDRFilesBackingUp: CDR flat files are backing up. 

Explanation    CDR flat files are not being removed. On the primary CDR server, verify that the InsertCDR service is running and properly configured. On a server not the primary, verify that the location for collecting CDR files is accessible via the network.

Recommended Action    Set trace for InsertCDR service to detailed and look for errors in the trace. Check enterprise CDR parameters for accuracy.

Error Message

%CCM_DB_LAYER-DB-1-kMissedChangeNotifications: There are missed Change notifications from database to CCM.  The number of missed msgs.   [ULong]  

Explanation    The database is not able to send change notifications because it could not connect to any CM.

Recommended Action    Make sure at least one Call Manager is in service.

Error Message

%CCM_DB_LAYER-DB-6-kErrorChangeNotifyClientBlock: A change notification client is busy. 

Explanation    Changes made to the database are not being consumed by one of the recipients

Recommended Action    Restart the Database Layer Monitor Service.

Error Message

%CCM_DB_LAYER-DB-1-kErrorChangeNotifyClientTimeout: A change notification client is not responding and has been removed. 

Explanation    A change notification recipient hasn't responded to change notification in several minutes. This recipient has been removed from getting further change notification. The Database Layer Monitor Trace contains the removed client.

Recommended Action    This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.

Error Message

%CCM_DB_LAYER-DB-1-kErrorChangeNotifyReconcile: A change notification shared memory reconciliation has happened 

Explanation    The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action    This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.

Error Message

%CCM_DB_LAYER-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_DB_LAYER-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_CDR_INSERT-DB-4-kPostMigrationDBCleanupFailed: DB post migration step failed. 

Explanation    During startup, the Cisco database layer monitor attempts to ensure certain migration steps were completed, and to finalize some migration steps. This step failed.

Recommended Action    On the Cisco CallManager publisher server, stop and restart the Cisco database layer monitor service. If the warning is seen again, contact TAC.

Error Message

%CCM_CDR_INSERT-DB-4-kPrimaryDbIsLost: Primary DB lost. 

Explanation    Primary database is no longer available; monitoring for its return starts.

Recommended Action    This could indicate network problems. Check your network and the operational status of the Cisco CallManager publisher server.

Error Message

%CCM_CDR_INSERT-DB-6-kPrimaryDbIsFound: Primary DB found. 

Explanation    Primary database is now available.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-4-kCdrRecordsTrimmed: CDR records trimmed. 

Explanation    Local CDR tables grew too large. The oldest records were deleted.

Recommended Action    Records were deleted to conserve disk space. Your third-party CDR package should have removed these records when it was done with them. See the MaxCDR service parameter for the Cisco database layer monitor for more information.

Error Message

%CCM_CDR_INSERT-DB-4-kErrorUpdatingNumPlan: Error when updating NumPlan Clauses. 

Explanation    Aupair could not update the Clause field on NumPlan table.

Recommended Action    If the primary database is down, then stop and restart the database layer monitor service after the primary database is back up.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorStartingThreads: Error when starting threads.  Service Name   [String]  

Explanation    Aupair could not start one or more threads.

Recommended Action    Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToConnectToDB: Cannot connect to database.  Additional Information   [String]  

Explanation    The database layer could not open a database connection.

Recommended Action    Check to ensure that the SQL server services are running.

Error Message

%CCM_CDR_INSERT-DB-4-kErrorAccessingCM: Error while accessing Cisco CallManager.  Additional Information   [String]  

Explanation    The database layer encountered errors in the attempt to access Cisco CallManager.

Recommended Action    This could indicate network problems. Check your network.

Error Message

%CCM_CDR_INSERT-DB-3-kNoDefaultCMGroup: No default Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer could not find a default Cisco CallManager group.

Recommended Action    Use Cisco CallManager administration to check that a Cisco CallManager group is specified as the default group.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToGetListBasedOnDevicePoolID: Cannot get Cisco CallManager list based on device pool ID.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors in the attempt to get Cisco CallManager list based on device pool ID.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorAccessingCallManager: Error accessing Cisco CallManager.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors while accessing Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kNoCallManagerFound: No Cisco CallManager found.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system found no Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorBuildingCnfFile: Error while building .cnf file.  Additional Information   [String]  

Explanation    Some error occurred during the building of .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildPhoneCNFfile: Unable to build default phone .cnf file. 

Explanation    The system could not build the default phone .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildAnalogAccessCNFfile: Unable to build default analog access .cnf file. 

Explanation    The system could not build the default analog access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildDigitalAccessCNFfile: Unable to build default digital access .cnf file. 

Explanation    The system could not build the default digital access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kNoDeviceModelOrPoolID: No device model or device pool ID found for the specified device.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system could not find the device model or device pool ID for the specified device.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kBuildCallManagerGroupFailed: Error during the building of Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors during the building of Cisco CallManager group.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorInEnterpriseURLRetrieval: Error during the retrieval of enterprise URLs.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer encountered errors in an attempt to retrieve the enterprise URLs information.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kParameterNotFound: Parameter not found in ProcessConfig database table.  Additional Information   [String]  

Explanation    The specified parameter is not on the ProcessConfig database table.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kDbConnectionFailed: Database connection failed.  Additional Information   [String]  

Explanation    An attempt to connect to database failed.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-1-NoDbConnectionAvailable: No database connection available. 

Explanation    Database layer could not find any working database connection.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.

Error Message

%CCM_CDR_INSERT-DB-6-kManageConnectionThreadStarted: The thread that manages database connections started.  Additional Information   [String]  

Explanation    The thread that manages the database connection was started/restarted.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-0-kManageConnectionThreadStopped: The thread that manage database connections was stopped  Additional Information   [String]  

Explanation    The thread which manage the database connection was stopped. System will attemp to to restart the thread.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-1-kCreatePingConnectionThreadFailed: Attempt to create a thread to check the db connection failed. 

Explanation    The thread which manage the database connection/fail over (ManageConnectionThread) failed when it attempt to create a thread for checking database connection

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-1-kPingConnectionThreadTimedOut: Cannot connect to the specified database  Additional Information   [String]  

Explanation    The thread that check the availability of the specified database server did not complete successfully

Recommended Action    Bring the specified database server online.

Error Message

%CCM_CDR_INSERT-DB-1-kChangeNotifyServiceCreationFailed: Unable to create change notification server for TracePollingThread 

Explanation    The TracePollingThread is unable to create a change notification server for receiving db change notification. TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kChangeNotifyServiceGetEventFailed: Unable to get the handle for the change notification event in TracePollingThread 

Explanation    The TracePollingThread is unable to get the handle on the change notification event used for receiving db change notification . TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kTracePollingThreadWaitFailed: The change notification event in TracePollingThread returned WAIT_FAILED status 

Explanation    The change notification event in TracePollingThread returned an unexpected status. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kTracePollingThreadUnknownExceptionCaught: TracePollingThread encountered an unexpected error 

Explanation    TracePollingThread is stopped due to unexpected errors. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorInsertingCDR: Error when inserting CDR from flat file to database.  ODBC Error   [String],  Insert Statement   [String]  

Explanation    CDR could not be written.

Recommended Action    File may be formatted improperly or schema may have been changed. Call TAC if the problem cannot be resolved.

Error Message

%CCM_CDR_INSERT-DB-2-kErrorCDRServerDown: Error connecting to CDR Database.  ODBC Error   [String]  

Explanation    CDR database server is not responding. CDRs cannot be written.

Recommended Action    Either bring server back online or reconfigure CDRs to be written to a different server.

Error Message

%CCM_CDR_INSERT-DB-1-kErrorNotCDRPrimary: InsertCDR service is being run on a server that is not the CDR primary 

Explanation    InsertCDR service is being run on a server that is not the CDR primary

Recommended Action    Either disable the service or change the Enterprise Parameter for PrimaryCDRUNCPath

Error Message

%CCM_CDR_INSERT-DB-2-kErrorCDRFilesBackingUp: CDR flat files are backing up. 

Explanation    CDR flat files are not being removed. On the primary CDR server, verify that the InsertCDR service is running and properly configured. On a server not the primary, verify that the location for collecting CDR files is accessible via the network.

Recommended Action    Set trace for InsertCDR service to detailed and look for errors in the trace. Check enterprise CDR parameters for accuracy.

Error Message

%CCM_CDR_INSERT-DB-1-kMissedChangeNotifications: There are missed Change notifications from database to CCM.  The number of missed msgs.   [ULong]  

Explanation    The database is not able to send change notifications because it could not connect to any CM.

Recommended Action    Make sure at least one Call Manager is in service.

Error Message

%CCM_CDR_INSERT-DB-6-kErrorChangeNotifyClientBlock: A change notification client is busy. 

Explanation    Changes made to the database are not being consumed by one of the recipients

Recommended Action    Restart the Database Layer Monitor Service.

Error Message

%CCM_CDR_INSERT-DB-1-kErrorChangeNotifyClientTimeout: A change notification client is not responding and has been removed. 

Explanation    A change notification recipient hasn't responded to change notification in several minutes. This recipient has been removed from getting further change notification. The Database Layer Monitor Trace contains the removed client.

Recommended Action    This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.

Error Message

%CCM_CDR_INSERT-DB-1-kErrorChangeNotifyReconcile: A change notification shared memory reconciliation has happened 

Explanation    The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action    This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.

Error Message

%CCM_CDR_INSERT-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CDR_INSERT-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_TCD-TCD-0-IPAddressResolveError: The IP Address for host was NOT RESOLVED  HostName   [String]  

Explanation    The IP Address for host was NOT RESOLVED

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-NoCMEntriesInDB: There are no CallManager entries in the database. 

Explanation    There are no CallManager entries in the database.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-LoadShareDeActivateTimeout: There was timeout during wait for DeActivateLoadShare acknowledgement 

Explanation    There was timeout during wait for DeActivateLoadShare acknowledgement

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-LineStateSrvEngCreationError: There was an error during the LineStateSrvEng Creation 

Explanation    There was an error during the LineStateSrvEng Creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-GlobalSPUtilsCreationError: There was an error during the GlobalSPUtils creation 

Explanation    There was an error during the GlobalSPUtils creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-TapiLinesTableCreationError: There was an error during the TapiLinesTable creation 

Explanation    There was an error during the TapiLinesTable creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-HuntGroupControllerCreationError: There was an error during the HuntGroupController creation 

Explanation    There was an error during the HuntGroupController creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-HuntGroupCreationError: There was an error during the Hunt Group creation 

Explanation    There was an error during the Hunt Group creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-CallDirectorCreationError: There was an error during the CallDirector creation 

Explanation    There was an error during the CallDirector creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-SysControllerCreationError: There was an error during the SysController creation 

Explanation    There was an error during the SysController creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-TimerServicesCreationError: There was an error during the TimerServices creation 

Explanation    There was an error during the TimerServices creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-3-DBLGetVersionInfoError: DBL GetVersionInfo function returned NULL 

Explanation    DBL GetVersionInfo function returned NULL

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-ExcceptionInInitSDIConfiguration: Exception occured in InitSDIConfiguration function 

Explanation    Exception occured in InitSDIConfiguration function

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-SyncDBCreationError: There was an error during the SyncDB creation in SysController 

Explanation    There was an error during the SyncDB creation in SysController

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-LostConnectionToCM: Connection to CallManager was lost 

Explanation    Connection to CallManager was lost

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserLoginSuccess: User successfully logged in.  UserID   [String]  

Explanation    User successfully logged in.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-3-UserLoginFailed: User log in failed because of bad user id or password.  UserID   [String]  

Explanation    User log in failed because of bad user id or password.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserAlreadyLoggedIn: User is already logged in  UserID   [String]  

Explanation    User is already logged in

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserLoggedOut: User logged out  UserID   [String]  

Explanation    User logged out

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-AgentOnline: Agent online 

Explanation    Agent online

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-AgentOffline: Agent offline 

Explanation    Agent offline

Recommended Action    NONE

Error Message

%CCM_TCD-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_TCD-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_RIS-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_RIS-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_CBB-CALLBACK-4-QRTRequest: User submitted problem report using Quality Report Tool.  Category   [String],  Reason Code   [String],  Report Timestamp   [String],  Device name.   [String],  Device IP address.   [String],  Directory number   [String]  

Explanation    User has experienced a problem with Phone and has submitted problem report.

Recommended Action    Investigate the cause for problem report.

Error Message

%CCM_CBB-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CBB-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CBB-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CBB-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CBB-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CBB-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-EMAppStarted: EM Application started 

Explanation    Application started successfully

Recommended Action    No action required.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-4-EMAppStopped: EM Application stopped 

Explanation    Application was unloaded from Tomcat

Recommended Action    Check if Tomcat service is up.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-0-EMAppNotStarted: EM Application not started 

Explanation    Error occured while starting application

Recommended Action    See application logs for error

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-EMAppServiceError: EM Service not reachable 

Explanation    EM Service website might be down

Recommended Action    Check if the IIS is running.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-IPMAStarted: IPMA Application started 

Explanation    Application started successfully

Recommended Action    No action required.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-4-IPMAStopped: IPMA Application stopped 

Explanation    Application was unloaded from Tomcat

Recommended Action    Check if Tomcat service is up.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-0-IPMANotStarted: IPMA Application not started  Reason   [String]  

Explanation    Error occured while starting application

Recommended Action    See application logs for error

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAApplicationError: IPMA Application error  Reason   [String]  

Explanation    IPMA application error

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-4-IPMAManagerLogout: IPMA Manager Logged out  Reason   [String]  

Explanation    IPMA Manager Logged out by application

Recommended Action    To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAOverloaded: IPMA Application overloaded  Reason   [String]  

Explanation    IPMA application overloaded

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAFilteringDown: IPMA Application filtering is down  Reason   [String]  

Explanation    IPMA Application filtering is down

Recommended Action    Restart Cisco Tomcat Service

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-IPMAInformation: IPMA Information  Reason   [String]  

Explanation    Application information

Recommended Action    No action required.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-BDIStarted: BDI Application started 

Explanation    Application started successfully

Recommended Action    No action required.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-4-BDIStopped: BDI Application stopped 

Explanation    Application was unloaded from Tomcat

Recommended Action    Check if Tomcat service is up.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-0-BDINotStarted: BDI Application not started  Reason   [String]  

Explanation    Error occured while starting application

Recommended Action    See application logs for error

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-BDIApplicationError: BDI Application error  Reason   [String]  

Explanation    BDI application error

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-BDIOverloaded: BDI Application overloaded  Reason   [String]  

Explanation    BDI application overloaded

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-WDStarted: WebDialer Application started 

Explanation    Application started successfully

Recommended Action    No action required.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-1-WDStopped: WebDialer Application stopped 

Explanation    Application was unloaded from Tomcat

Recommended Action    Check if Tomcat service is up.

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-0-WDNotStarted: Failed to startup WebDialer application  Reason   [String]  

Explanation    Error occured while starting application

Recommended Action    See application logs for error

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-WDApplicationError: WebDialer Application error  Reason   [String]  

Explanation    WebDialer application error

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-3-WDOverloaded: WebDialer Application overloaded  Reason   [String]  

Explanation    WebDialer application overloaded

Recommended Action    See application logs for details

Error Message

%CCM_JAVA_APPS-JAVAAPPLICATIONS-6-WDInformation: WebDialer informational alarm  Reason   [String]  

Explanation    WebDialer application informational alarm

Recommended Action    No action required