Guest

Cisco Unified Communications Manager (CallManager)

System Error Messages for Cisco CallManager 3.2

 Feedback
Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure in the Cisco CallManager system.  Additional Text [Optional]   [String],  Host name of hosting node.   [String],  IP address of hosting node.   [String],  Reason code.  [ Enum ]  

Explanation    This alarm indicates that some failure occurred in the Cisco CallManager system.

Recommended Action    Monitor for other alarms and restart Cisco CallManager service, if necessary.

Enum Definitions -Reason code.

Value Definition
1 Unknown
2 HeartBeatStopped
3 RouterThreadDied
4 TimerThreadDied
5 CriticalThreadDied
6 DeviceMgrInitFailed
7 DigitAnalysisInitFailed
8 CallControlInitFailed
9 LinkMgrInitFailed
10 DBMgrInitFailed
11 MsgTranslatorInitFailed
12 SuppServiceInitFailed

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-SDLLinkISV: SDL link to remote application restored.  Remote IP address of remote application   [String],  Unique Link ID.   [String],  Local node ID   [UInt],  Local Application ID.  [ Enum ],   RemoteNodeID   [UInt],  Remote application ID.  [ Enum ]  

Explanation    This alarm indicates that the local Cisco CallManager has gained communication with the remote Cisco CallManager. Note that the remote Cisco CallManager should also indicate SDLLinkISV with a different LinkID.

Recommended Action    No action is required.

Enum Definitions -Local Application ID.

Value Definition
100 CTI Manager
200 CallManager

Enum Definitions -Remote application ID.
Value Definition
100 Call Manager
200 CTI Manager

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-SDLLinkOOS: SDL link to remote application out of service.  Remote IP address of remote application   [String],  Unique Link ID.   [String],  Local node ID   [UInt],  Local Application ID.  [ Enum ],   RemoteNodeID   [UInt],  Remote application ID.  [ Enum ]  

Explanation    This alarm indicates that the local Cisco CallManager has lost communication with the remote Cisco CallManager. This alarm usually indicates network errors or a nonrunning remote Cisco CallManager.

Recommended Action    Investigate why the remote Cisco CallManager is not running or whether a network problem exists.

Enum Definitions -Local Application ID.

Value Definition
100 CTI Manager
200 CallManager

Enum Definitions -Remote application ID.
Value Definition
100 Call Manager
200 CTI Manager

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-BChannelOOS: B channel out of service.  Unique channel Id   [String],  Device Name.   [String],  Reason [Optional].  [ Enum ],   Channel Id.   [UInt]  

Explanation    Indicated B channel has gone out of service.

Recommended Action    Contact TAC for help if this alarm continue to generate.

Enum Definitions -Reason [Optional].

Value Definition
0 None Defined

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-BChannelISV: B channel in service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String]  

Explanation    Indicated B Channel has gone in service.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DChannelOOS: D channel out of service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String],  Device IP address   [String],  Reason [Optional].  [ Enum ]  

Explanation    Indicated D channel has gone out of service.

Recommended Action    Contact TAC for help if this alarm continue to generate.

Enum Definitions -Reason [Optional].

Value Definition
0 NoneDefined

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DChannelISV: D channel in service.  Channel Id.   [UInt],  Unique channel Id   [String],  Device Name.   [String],  Device IP address   [String]  

Explanation    Indicated D Channel has gone in service.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection: Transient connection attempt.  Device IP address.   [String],  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ],   Reason Code [Optional].  [ Enum ],   Connecting Port   [UInt]  

Explanation    A connection was established and immediately dropped before completing registration. Incomplete registration may indicate a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action    No action is required if this event was issued as a result of a normal device rehome.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Enum Definitions -Reason Code [Optional].
Value Definition
1 Unknown
2 NoEntryInDatabase
3 DatabaseConfigurationError
4 DeviceNameUnresolveable
5 MaxDevRegExceeded
6 ConnectivityError
7 InitializationError
8 DeviceInitiatedReset
9 CallManagerReset

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceRegistered: Device registered.  Device name.   [String],  Device IP address.   [String],  Device description [Optional].   [String],  User ID [Optional].   [String],  Load ID. [Optional]   [String],  Associated directory numbers. [Optional].   [String],  Performance monitor object type  [ Enum ],   Device type.  [ Enum ]  

Explanation    A device successfully registered with Cisco CallManager. Assume that device is in service.

Recommended Action    No action is required.

Enum Definitions -Performance monitor object type

Value Definition
1 SCM_OBJ
2 STATION_OBJ
3 LINE_OBJ
4 CCM_H323_OBJ
5 MGCP_GATEWAY_INSTANCE_OBJ
6 MOH_DEVICE_INSTANCE_OBJ
7 ANALOG_ACCESS_OBJ
8 CCM_MGCPFXS_OBJ
9 CCM_MGCPFXO_OBJ
10 CCM_MGCPT1CAS_OBJ
11 CCM_MGCPPRI_OBJ

Enum Definitions -Device type.
Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered.  Device name.   [String],  Device IP address.   [String],  Device type.  [ Enum ],   Device description [Optional].   [String],  Reason Code [Optional].  [ Enum ]  

Explanation    A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives.

Recommended Action    No action is required if unregistration of this device was expected.

Enum Definitions -Device type.

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Enum Definitions -Reason Code [Optional].
Value Definition
1 Unknown
2 NoEntryInDatabase
3 DatabaseConfigurationError
4 DeviceNameUnresolveable
5 MaxDevRegExceeded
6 ConnectivityError
7 InitializationError
8 DeviceInitiatedReset
9 CallManagerReset

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-H323AddressResolutionError: H323 address not resolved.  Device Name.   [String]  

Explanation    An H323 device address could not be resolved. Cisco CallManager cannot handle calls to/from the indicated H323 device.

Recommended Action    Either the H323 device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-H323Started: Cisco CallManager ready to handle calls for the indicated H323 device.  IP Address   [String],  Device Name.   [String],  Device type.  [ Enum ]  

Explanation    Cisco CallManager is ready to handle calls for the indicated H323 device. This alarm does not indicate the current state of the H323 device, only that Cisco CallManager is prepared to handle calls to/from the H323 device.

Recommended Action    No action is required.

Enum Definitions -Device type.

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-H323Stopped: Cisco CallManager not ready to handle calls for the indicated H323 device.  Device Name.   [String],  Device type.  [ Enum ]  

Explanation    Cisco CallManager is not ready to handle calls for the indicated H323 device.

Recommended Action    No action is required.

Enum Definitions -Device type.

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-MediaResourceListExhausted: An available device type not found in the media resource list.  Media Resource Type  [ Enum ],   Media Resource List Name   [String]  

Explanation    An available resource could not be found as indicated by device type in the indicated media route list.

Recommended Action    Add additional resource to the indicated media route list. This alarm indicates a network failure or device failure.

Enum Definitions -Media Resource Type

Value Definition
0 MediaTerminationPoint
1 Transcoder
2 ConferenceBridge
3 MusicOnHold

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-RouteListExhausted: An available route not found in the indicated route list.  Route List Name   [String]  

Explanation    An available route could not be found in the indicated route list.

Recommended Action    Add additional routes in the indicated route list. This alarm indicates a network failure or device failure.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceTypeMismatch: Device type mismatch.  Database device type   [UInt],  Device type   [UInt],  Name of device.   [String]  

Explanation    Device type passed on by the indicated device does not match the database configuration.

Recommended Action    Verify database configuration for the indicated device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceDnInformation: Device DN information.  Device Name   [String],  Device type.  [ Enum ],   Station Desc   [String],  Station Dn   [String]  

Explanation    List of DNs associated with the device.

Recommended Action    No action is required.

Enum Definitions -Device type.

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-StationConnectionError: Station device closing connection.  Device Name   [String]  

Explanation    Station device is closing connection with Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-StationAlarm: Station alarm.  TCP Handle   [VoidPtr],  Device Text   [String],  Param1   [UInt],  Param2   [UInt]  

Explanation    Station device sent an alarm to Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-GatewayAlarm: Gateway alarm.  Device Name   [String],  TCP Handle   [VoidPtr],  Device Text   [String],  Param1   [UInt],  Param2   [UInt]  

Explanation    Gateway device sent an alarm to Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-MGCPGatewayGainedComm: MGCP communication to gateway established.  Device Name   [String]  

Explanation    MGCP Gateway established communication with Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-2-MGCPGatewayLostComm: MGCP communication to gateway lost.  Device Name   [String]  

Explanation    MGCP gateway lost communication with Cisco CallManager.

Recommended Action    Check see if the identified MGCP gateway has restarted or not in operation. Otherwise, contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TCPInitError: TCP initialization error.  Error Number   [String],  ErrorCode   [Int]  

Explanation    TCP library initialization failed.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-StationTCPInitError: Station TCP initialization error.  Error Number   [String],  ErrorCode   [Int]  

Explanation    Station TCP initialization error was encountered.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspError: Error in TSP.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Database configuration error was encountered.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspTimeout: TSP Timeout.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Timeout was encountered while trying to read database configuration.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-TspCorrupt: TSP corrupt.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Database configuration error was encountered.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DnTimeout: DN Timeout.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Timeout was encountered while trying to read pattern or directory number configuration.

Recommended Action    Investigate configuration for identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-NotEnoughChans: Not enough channels.  Port IsoEthPort   [UInt],  Port DSL   [UInt]  

Explanation    Call attempt was rejected because requested gateway channel(s) could not be allocated.

Recommended Action    Add more gateway resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-NoConnection: No TCP connection. 

Explanation    Disconnect or release request attempt occurred on unknown TCP connection.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceResetInitiated: Device reset initiated.  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ]  

Explanation    Device reset request was received and initiated on registered device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DeviceRestartInitiated: Device restart initiated.  Device name [Optional].   [String],  Device type. [Optional]  [ Enum ]  

Explanation    Device restart request was received and initiated on registered device.

Recommended Action    No action is required.

Enum Definitions -Device type. [Optional]

Value Definition
1 MODEL_30SPP
2 MODEL_12SPP
3 MODEL_12SP
4 MODEL_30VIP
5 MODEL_30VIP
6 MODEL_TELECASTER_BID
7 MODEL_TELECASTER_MGR
8 MODEL_TELECASTER_BUSINESS
9 MODEL_Polycom Conference
21 MODEL_STATION_PHONE_APPLICATION
30 MODEL_VEGA
40 MODEL_TITAN1
41 MODEL_DIGITAL_ACCESS_T1
42 MODEL_TITAN2
47 MODEL_ELVIS
49 MODEL_LENNON
50 MODEL_CONF_BRIDGE
51 MODEL_YOKO_CONF_BRIDGE
60 H225
61 MODEL_H323_PHONE
62 MODEL_H323_TRUNK
70 MODEL_MUSIC_ON_HOLD
71 MODEL_DEVICE_PILOT
72 MODEL_STATION_APPLICATION
73 MODEL_MEDIA_ROUTE_POINT
80 VoiceInBox
81 VoiceInBoxAdmin
82 LineAnnounciator
90 MODEL_ROUTE_LIST
100 MODEL_LOAD_SIMULATOR
110 MODEL_MTP
111 MODEL_YOKO_MTP
120 MODEL_MGCP_STATION
121 MODEL_MGCP_TRUNK
122 MODEL_GATEKEEPER
255 MODEL_UNKNOWN

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-MWIParamMisMatch: MWI parameter mismatch. 

Explanation    Message waiting indicator number configuration error occurred.

Recommended Action    Investigate message waiting indicator configuration.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DaTimeOut: Digit analysis timeout. 

Explanation    Digit analysis timeout occurred.

Recommended Action    Check see if the DigitAnalysisTimer is set to the suggested value in the CallManager Service Parameter Configuration page. Otherwise, contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_070: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_071: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_072: Database internal data error.  Device Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_073: Database internal data error.  Device Type   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseAuditInfo_074: Database audit information.  Number   [Int]  

Explanation    Database audit information error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_075: Database internal data error.  Text   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-TimerThreadSlowed: Timer thread slow. 

Explanation    Verification of the Cisco CallManager timing mechanism slowed beyond acceptable limits.

Recommended Action    Investigate the issuance of other alarm or any indication; i.e., trace data that would indicate a heavy processor load or other anomalies for the indicated node.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-4-OutOfDnForAutoRegistration: Out of directory numbers for auto-registration. 

Explanation    Cisco CallManager ran out of directory numbers for auto-registration.

Recommended Action    Investigate auto-registration configuration.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDefaultsRead: Database defaults read. 

Explanation    Database default information was read successfully.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-1-DatabaseDefaultsReadFailure: Database defaults reading failure.  HostName   [String]  

Explanation    Database default information read failure occurred.

Recommended Action    Contact TAC for help.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDeviceNoDirNum: No directory number for database device.  Text   [String]  

Explanation    No directory number(s) are associated with identified device.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-1-DatabaseInternalDataError_06e: Database internal data error.  DeviceName   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-DatabaseInternalDataError_06f: Database internal data error.  Route Group Name   [String]  

Explanation    Database internal data error occurred.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-DeviceInitTimeout: Device initialization Timeout.  Device Name   [String],  Protocol   [String],  Side Number   [UInt]  

Explanation    Device initialization timeout was encountered.

Recommended Action    Investigate identified device.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-NumDevRegExceeded: Number of registered devices exceeded.  Maximum Devices   [Int]  

Explanation    Number of registered devices was exceeded.

Recommended Action    Investigate the number of registered devices.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-5-CallManagerOnline: Cisco CallManager on line.  CCM Version   [String]  

Explanation    Cisco CallManager is on line.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-MtpNoMoreResourcesAvailable: No more MTP resources available. 

Explanation    MTP resource is not available.

Recommended Action    Install additional MTP or transcoder resources.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-CtiStaleCallHandle: CTI stale call handle.  Description   [String]  

Explanation    This alarm is issued by audit when it finds invalid call handles that the CTI application didn't close when calls go to idle state.

Recommended Action    No action is required. It is recommended that the CTI applications explicitly close the calls when the call goes to idle state.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-MaxCallsReached: Maximum calls reached.  Description   [Int]  

Explanation    Maximum number of simultaneous connections in a Cisco CallManager node has been reached.

Recommended Action    Investigate number of active calls in the Cisco CallManger node.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-6-TcpCommError: TCP communication error.  Text   [String],  Last Error   [UInt],  Error Text   [String],  Socket Send   [UInt]  

Explanation    TCP communication error was encountered.

Recommended Action    Contact TAC for help with the Alarm Text and ErrorText provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-OperatingSystemFailure: Operating system call failed.  System Call   [String],  Error Code.   [ULong]  

Explanation    The operating system call specified has failed; the failure code is also provided.

Recommended Action    Contact TAC with the system call and error code provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-CdrWriteError: Unable to write CDR records to database.  Destination Node Id   [UInt],  Call Manager Id   [UInt],  Call Id   [UInt],  Calling Party   [String],  Called Party   [String]  

Explanation    Unable to write CDR records to the database; retry count has exceeded.

Recommended Action    Contact TAC with the system call and error code provided.

Error Message

%CCM_CALLMANAGER-CALLMANAGER-3-COMException: COM Exception.  ErrorCode   [Int],  Description   [String]  

Explanation    Severe component object model interface error occurred.

Recommended Action    Contact TAC.

Error Message

%CCM_CALLMANAGER-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CALLMANAGER-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CALLMANAGER-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_TFTP-TFTP-3-kWSAStartupFailed: Windows socket startup failure.  Error   [Int]  

Explanation    Winsock could not be started. TFTP will exit.

Recommended Action    Ensure Windows 2000 service pack 1 is installed on your system because it might obstruct Winsock creation. Try restarting TFTP. If it still does not start, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kTftpstatsUpdate: Error when updating performance monitor statistics.  Error   [Int]  

Explanation    The performance monitor statistics could not be initialized and updated.

Recommended Action    Contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kStopTimerThreadEventCreationFailed: Event creation failure.  Error   [Int]  

Explanation    Stop TimerThread Event could not be created. TFTP will exit.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kBeginThreadxFailed: Windows library function beginthreadx failure to start the timerthread.  ErrorNum   [Int]  

Explanation    Windows library function beginthreadx failed; so timerthread could not be created.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kStopTimerThreadEventFailed: Call to SetEvent() function failure.  Error   [Int]  

Explanation    Call to SetEvent() function for event name "stop event" failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kTimerThreadTerminationFailed: TimerThread termination failure.  Error   [Int]  

Explanation    TimerThread could not be terminated, and the TerminateThread() function failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kTimerThreadCloseHandleFailed: TimerThread handle closure failure.  Error   [Int]  

Explanation    CloseHandle() function could not close the Timer Thread handle.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kStopTimerCloseHandleFailed: StopTimerEvent handle closure failure.  Error   [Int]  

Explanation    CloseHandle() function could not close the Stop Timer Event handle.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadStopConfigThreadEventFailed: Event creation failure.  Error   [Int]  

Explanation    Creation of Event named "StopEvent" for ConfigThread failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadDoConfigThreadEventFailed: Event creation failure.  Error   [Int]  

Explanation    Creation of Event named "DoEvent" for ConfigThread failed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadBeginthreadxFailed: The TimerThread start failure.  Error   [Int]  

Explanation    The beginthreadx() function failed, so the TimerThread could not be started.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-2-kTimerThreadWaitForSingleObjectFailed: Error on call to WaitForSingleObject() function that waits for timeout or stopping of event.  Error   [Int]  

Explanation    Call to WaitForSingleObject() function that waits for timeout or stopping of event returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadSetEventDoConfigThreadFailed: Error on setting the DoConfigThreadEvent.  Error   [Int]  

Explanation    Calling SetEvent() function returned error when setting the DoConfigThreadEvent.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-2-kTimerThreadSDIControlLayerFailed: Error value on call of IsError() function of SDI control object. 

Explanation    Call of IsError() function of SDI control object returned an error value.

Recommended Action    SDI control layer pointer returned an error. Ensure that SQL server is running, and database layer monitor service is running without problems. Ensure that TFTPServer is in database. If this error persists contact TAC with TFTP service trace files.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadSetEventStopConfigThreadFailed: Error on setting the StopConfigThreadEvent.  Error   [Int]  

Explanation    Call to SetEvent() for event named "StopConfigThreadEvent" returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kTimerThreadConfigThreadCallingTerminateThread: TimerThread calling TerminateThread() function to stop configuration thread. 

Explanation    TimerThread is calling TerminateThread() function to stop configuration thread.

Recommended Action    Ensure system configuration meets AVVID recommendation; if the problem persists, call TAC with TFTP service trace files.

Error Message

%CCM_TFTP-TFTP-3-kTimerThreadConfigThreadTerminationFailed: Terminatethread() function failure.  Error   [Int]  

Explanation    The ConfigThread could not be terminated.

Recommended Action    Ensure system configuration meets AVVID recommendation; if the problem persists, call TAC with TFTP service trace files.

Error Message

%CCM_TFTP-TFTP-3-kTimerThrCloseHandleonConfigThreadFailed: Error on CloseHandle() function on the ConfigThreadHandle.  Error   [Int]  

Explanation    The CloseHandle() function on the ConfigThreadHandle returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThrCloseHandleFailedonStopConfigThreadHandle: Error on CloseHandle() function on StopConfigThreadHandle.  Error   [Int]  

Explanation    The CloseHandle() function on StopConfigThreadHandle returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTimerThrCloseHandleFailedonDoConfigThreadHandle: Error on CloseHandle() function on DoConfigThreadHandle.  Error   [Int]  

Explanation    The CloseHandle() function on DoConfigThreadHandle returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadCoInitializeFailed: Error on CoInitialize() function inside ConfigThread() function.  hRes   [Long]  

Explanation    The CoInitialize() function returned error inside ConfigThread() function.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadReadConfigurationFailed: ReadConfiguration() false when called by ConfigThread() function. 

Explanation    ReadConfiguration() returned false when called by ConfigThread() function.

Recommended Action    Ensure TFTP Server is configured in the database. If the problem persists, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadBuildFileFailed: BuildFile() function false when called by ConfigThread() function. 

Explanation    BuildFile() function returned false when called by ConfigThread() function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerSingleFailed: Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failure. 

Explanation    Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failed.

Recommended Action    Search for CtftpChangeNotify.dll file in program files/Cisco/bin directory. If it is not there, install it. If the problem persists, contact TAC.

Error Message

%CCM_TFTP-TFTP-2-kConfigThreadWaitForMultipleObjectFailed: Error on call to WaitForMultipleObject() from ConfigThread() to wait for timeout or stop event.  Error   [Int]  

Explanation    Call to WaitForMultipleObject() from ConfigThread() to wait for timeout or stop event returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNCMGrpBuildFileFailed: Call to BuildFile() function from CM_Group change ConfigThread() false. 

Explanation    The Call to BuildFile() function from CM_Group change ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNGrpBuildFileFailed: Call to BuildFile() function from group change in ConfigThread() false. 

Explanation    The Call to BuildFile() function from group change in ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadCNDelDeviceFileDeleteFailed: Deletion of file for the deleted device from system failure.  FileName   [String]  

Explanation    File for the deleted device could not be deleted from system.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file that it is trying to delete might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigThreadCNDeviceBuildFileFailed: Call to BuildFile() function from CN_Device change in ConfigThread() false. 

Explanation    Call to BuildFile() function from CN_Device change in ConfigThread() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kConfigThreadUnknownExceptionCaught: An unknown exception caught at end of ConfigThread(). 

Explanation    An unknown exception was caught at the end of ConfigThread().

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationNodeGetNameFailed: Call to GetName() function from ReadConfiguration() failure to return a node name. 

Explanation    Call to GetName() function from ReadConfiguration() failed to return a node name.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kReadConfigurationGetVersionInfoFailed: Call to GetVersionInfo() function from ReadConfiguration() failure to return database version. 

Explanation    Call to GetVersionInfo() function from ReadConfiguration() failed to return a database version.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationUnknownException: An unknown exception caught at the end of ReadConfiguration() in the try-catch construct. 

Explanation    An unknown exception was caught at the end of ReadConfiguration() in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationSDICtrlObjCreationFailed: Unknown exception was caught when calling InitAlarm() function.  hostName   [String],  szDblVersion   [String],  szMyVersion   [String]  

Explanation    Unknown exception was caught when calling InitAlarm() function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kReadConfigurationSDICtrlObjInformation: Display of node name, database and TFTP version information.  hostName   [String],  szDblVersion   [String],  szMyVersion   [String]  

Explanation    This alarm displays the node name, database, and TFTP version information.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-3-kReadConfigurationCDBLException: CDBLException caught in the try-catch construct.  Excpt   [String],  Dump   [String]  

Explanation    CDBLException was caught in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kReadConfiguration_com_errorException: Com_error exception caught in the try-catch construct.  Description   [String]  

Explanation    Com_error exception was caught in the try-catch construct.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-4-kBuildFilescnfdeletewarning: Old cnf files to be deleted.  tDeletePattern1   [String]  

Explanation    Old cnf files will be deleted.

Recommended Action    This is normal operation.

Error Message

%CCM_TFTP-TFTP-4-kBuildFilesxmldeletewarning: Old XML files to be deleted.  tDeletePattern2   [String]  

Explanation    Old XML files will be deleted.

Recommended Action    This is normal operation.

Error Message

%CCM_TFTP-TFTP-3-kBuildFilescnfdeleterror: Old cnf files deletion failure.  tDeletePattern1   [String]  

Explanation    Old cnf files could not be deleted.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kBuildFilesxmldeleterror: Old XML files deletion failure.  tDeletePattern2   [String]  

Explanation    Old XML files could not be deleted.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kBuildFilesInfo: Successful creation of FileName and FileLength of XML and cnf files.  Information   [String],  FileName   [String],  FileLength   [Long]  

Explanation    FileName and FileLength of XML and cnf files were successfully created.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-6-kConfigItAllReadConfigurationFailed: Call to ReadConfiguration() function from ConfigItAll() false. 

Explanation    Call to ReadConfiguration() function from ConfigItAll() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kConfigItAllBuildFilesFailed: Call to BuildFile() function from ConfigItAll() false. 

Explanation    Call to BuildFile() function from ConfigItAll() returned false.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenInvalidSocket: Opening a socket for receiving requests failure.  nError   [Int]  

Explanation    A socket for receiving requests could not open.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenSetSockOptFailed: Error on SetSockOpt() function call; did not execute.  nError   [Int],  IPAddress   [String],  Port   [Int]  

Explanation    The SetSockOpt() function call returned error and did not execute.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerListenCloseSockFailed: Error on CloseSocket() function; could not succeed.  Error   [Int]  

Explanation    The CloseSocket() function returned error and could not succeed.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenBindFailed: Socket failure to bind to IP address and port.  nError   [Int],  IPAddress   [String],  Port   [Int]  

Explanation    Socket could not bind to IP address and port.

Recommended Action    Run on command prompt NETSTAT -a and redirect its output to a file. This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-1-kTFTPServerListenbeginthreadexFailed: Creation of the ServerListenThread failure.  ErrorNumber   [Int]  

Explanation    The ServerListenThread could not be created.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerStopListenCloseSockFailed: Closure of the Socket used for listening failure.  Error   [Int]  

Explanation    The Socket being used for listening could not be closed.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerStopListenTerminateThreadFailed: Error on the TerminateThread operation on listen thread.  Error   [Int]  

Explanation    The TerminateThread operation on listen thread returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kTFTPServerStopListenCloseHandleFailed: Error on the CloseHandle operation on listen thread.  Error   [Int]  

Explanation    The CloseHandle operation on listen thread returned error.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeCDBLException: Database exception caught.  Pkid   [String],  Excpt   [String],  Dump   [String]  

Explanation    Database exception was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeComError: _com_error caught.  Pkid   [String],  Excpt   [String]  

Explanation    A _com_error was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheIsRealChangeUnknownException: Unknown database exception caught.  Pkid   [String]  

Explanation    Unknown database exception was caught.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoCDBLException: Database exception caught in BuldCallManagerGroupInformation function.  Excpt   [String],  Dump   [String]  

Explanation    Database exception was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoComError: _com_error caught in BuldCallManagerGroupInformation function.  Description   [String]  

Explanation    A _com_error was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCMCacheBuildCMGrInfoUnknownException: Unknown database exception caught in BuldCallManagerGroupInformation function. 

Explanation    Unknown database exception was caught in the BuldCallManagerGroupInformation function.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFileLength0: Function returned for zero length of file.  FileName   [String]  

Explanation    Function was returned because the length of file was zero.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefopenfailed: Write to file failure to open the file handle fopen failure inside write to file.  FileName   [String]  

Explanation    Write to file failed to open the file handle fopen failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefwritefailed: Write to file failure to write, fwrite function failure inside write to file.  FileName   [String]  

Explanation    Write to file failed to write, fwrite function failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefclosefailed: Write to file failed to close the file handle, fclose function failed inside write to file.  FileName   [String]  

Explanation    Write to file failed to close the file handle, fclose function failed inside write to file.

Recommended Action    This is a Windows system call that failed, so ensure that you are using recommended Windows configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-4-kCTFTPConnectSendFileTimeoutOccurred: Timeout when sending the file.  Size   [Int],  Block   [Int],  Time   [Int]  

Explanation    Timeout occurred when sending the file.

Recommended Action    Ensure your system is connected to the network. Check windows Taskmanager to make sure TFTP is getting sufficient processor time to serve files. Make sure you are following configuration guide recommendations for your system configuration.

Error Message

%CCM_TFTP-TFTP-3-kCTFTPConnectSendFileNonTimeoutError: NonTimeout error during call to recvfrom().  ErrorNumber   [Int],  Block   [Int]  

Explanation    NonTimeout error occurred during call to recvfrom().

Recommended Action    Ensure your system is connected to the network. Check windows Taskmanager to make sure TFTP is getting sufficient processor time to serve files. Make sure you are following configuration guide recommendations for your system configuration.

Error Message

%CCM_TFTP-TFTP-4-kServingFileWarning: Warning about error inside serving part of TFTP.  ErrorNumber   [Int],  FileName   [String],  IPAddress_Port   [String],  Mode   [String],  OpCode   [Int],  Reason   [String]  

Explanation    Error occurred inside serving part of TFTP.

Recommended Action    If this error reports file not found in its Reason parameter and if that file is OS79XX.TXT, then ignore it because it is a file used for SIP phones. If you are auto-registering a phone and you see that phone MAC-address-based filename in file is not found, ignore that error because this phone is not yet registered with the database. If you still get this error, collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-6-kServingFileNoError: No error but general information about health of serving file operation.  FileName   [String],  IPAddress_Port   [String],  Reason   [String]  

Explanation    No error occurred but provides general information about health of serving file operation.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-TFTP-3-kRecvMessageError: Error could not create CtftpConnect Object.  Reason   [String]  

Explanation    Error could not create CtftpConnect Object.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kThreadPoolProxyUnknownException: Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class. 

Explanation    Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.

Recommended Action    Collect detailed TFTP service traces and contact TAC.

Error Message

%CCM_TFTP-TFTP-3-kCServiceModuleGetName: Alarm from void GetName() function in CServiceModule.  FileName   [String],  UnknownException   [String]  

Explanation    

Recommended Action    

Error Message

%CCM_TFTP-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_TFTP-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_TFTP-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStarted: Service now running. 

Explanation    CMI is now starting and running.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStopped: Service now stopping. 

Explanation    Service is now stopping.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-6-kCMIServiceStatus: Service running and working properly.  Service Priority   [String]  

Explanation    Service is running and working properly.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-CMI-7-kCMIDebugAlarm: Alarm generated only for debugging purposes.  Debug Message   [String]  

Explanation    CMI has several debug messages that simulate real-time situations.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-3-kCCMConnectionError: No CMI connection with Cisco CallManager.  CallManager Name   [String]  

Explanation    CMI cannot establish connection with Cisco CallManager.

Recommended Action    Check the address/status of Cisco CallManager and the network.

Error Message

%CCM_SUMI-CMI-3-kDisconnectionToCCM: CMI disconnection with Cisco CallManager.  CallManager Name   [String]  

Explanation    CMI lost connection to Cisco CallManager.

Recommended Action    Check the status of Cisco CallManager and the network.

Error Message

%CCM_SUMI-CMI-2-kStopBitConfigurationError: Process configuration parameter StopBit for CMI invalid.  Illegal Stop Bit   [String]  

Explanation    CMI cannot work properly because of the invalid StopBit configuration for serial port.

Recommended Action    Check the process configuration parameter StopBit for CMI.

Error Message

%CCM_SUMI-CMI-2-kParityConfigurationError: Process configuration parameter parity for CMI invalid.  Illegal Parity   [String]  

Explanation    CMI cannot work properly because of the invalid parity configuration for serial port.

Recommended Action    Check the process configuration parameter parity for CMI.

Error Message

%CCM_SUMI-CMI-2-kWSAStartupFailed: Windows socket startup failure.  Error Information   [String]  

Explanation    WinSock could not be started.

Recommended Action    >Ensure Windows 2000 service pack 1 is installed because it might obstruct Winsock creation. Then try to restart CMI. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-5-kConfigParaNotFound: Configuration parameter not found in database.  Parameter Name and Information   [String]  

Explanation    CMI cannot find this process configuration parameter in process configuration table.

Recommended Action    Report to Customer Service representative to get the database upgrade.

Error Message

%CCM_SUMI-CMI-5-kSMDIMessageError: Invalid DN in SMDI message.  Invalid DN   [String]  

Explanation    CMI cannot find the DN in database.

Recommended Action    Check the configuration of voice-mail system. Or disable ValidateDns to avoid this alarm.

Error Message

%CCM_SUMI-CMI-5-kSMDICmdError: Bad incoming SMDI message to CMI.  Bad SMDI command   [String]  

Explanation    CMI receives a bad incoming SMDI message.

Recommended Action    Check the configuration of voice-mail system.

Error Message

%CCM_SUMI-CMI-2-kSerialPortOpenningError: Error when CMI tries to open the Windows NT serial port.  Serial Port Openning Error   [String]  

Explanation    When CMI tries to open the serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-2-kSerialPortGetStatusError: Error when CMI tries to get the status of Windows NT serial port.  Serial Port Getting Status Error   [String]  

Explanation    When CMI tries to get the status of serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port available.

Error Message

%CCM_SUMI-CMI-2-kSerialPortSetStatusError: Error when CMI tries to set the status of Windows NT serial port.  Serial Port Setting Status Error   [String]  

Explanation    When CMI tries to set the status of serial port, Windows NT returns an error.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-3-kWritingFileFailure: CMI failure writing SMDI messages to the serial port.  Error Information   [String]  

Explanation    CMI opened the serial port; however it failed writing data to the serial port.

Recommended Action    Restart CMI. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-3-kInvalidPortHandle: Invalid handle for the opened serial port.  Error Information   [String]  

Explanation    When CMI tries to write to the serial port, the handle for the opened serial port is invalid.

Recommended Action    Make sure the serial port is available.

Error Message

%CCM_SUMI-CMI-2-kVMDNConfigurationError: Voice-mail DN for CMI invalid.  Invalid VoiceMailDN   [String]  

Explanation    CMI cannot register with Cisco CallManager because of the invalid voice-mail DN.

Recommended Action    Check the process configuration parameter VoiceMailDn for CMI.

Error Message

%CCM_SUMI-CMI-4-kThreadKillingError: Error when CMI tries to kill the threads.  Error Information   [String]  

Explanation    When CMI tries to kill the threads, an error occurs.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-4-kMemAllocFailed: Memory allocation not done using NEW function.  Memory Allocation Failure   [String]  

Explanation    When CMI uses "new" function to allocate memory, it fails.

Recommended Action    Close some applications and check system resources.

Error Message

%CCM_SUMI-CMI-1-kDBLException: DBL exception caught.  DBL Exception   [String]  

Explanation    When CMI initializes DBL, it catches an exception.

Recommended Action    Make sure the Database is running. If this alarm keeps appearing, report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-1-kCOMException: COM exception caught.  COM Exception   [String]  

Explanation    When CMI initializes COM, it catches an exception.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-CMI-1-kCMIException: CMI exception thrown.  CMI Exception   [String]  

Explanation    When CMI runs, it throws an exception.

Recommended Action    The exception may be caused by wrong process configuration parameters or bad serial port status. Refer to the associated alarm for further information.

Error Message

%CCM_SUMI-CMI-1-kUnknownException: CMI unknown exception caught. 

Explanation    When CMI runs, it catches an unknown exception.

Recommended Action    Report to Customer Service representative.

Error Message

%CCM_SUMI-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_SUMI-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_SUMI-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrEventCreationFailed: Creation of needed event failed.  Error   [ULong]  

Explanation    The needed events could not be created,; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadxFailed: Creation of the IPVMSMgr thread failed.  Error   [ULong]  

Explanation    The creation of the VMS manager failed; the service will exit.

Recommended Action    Restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStopping: The IP voice media streaming application shutting down.  Version   [String]  

Explanation    The IP voice media streaming application is shutting down.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceCreationFailed: Database change notification subsystem not starting. 

Explanation    The change notification subsystem failed to start; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceGetEventFailed: Invalid notification event returned by database change notification. 

Explanation    The change notification subsystem returned an invalid notification event; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceRestartFailed: Database change notification restart failure. 

Explanation    The change notification subsystem failed to restart.

Recommended Action    This service has change notification disabled, it may be reenabled at a later time or restart service to reenable immediately.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrThreadWaitFailed: Wait call failed in IP VMS manager thread. 

Explanation    The wait call failed in IP VMS manager thread; the service will exit.

Recommended Action    The service needs to be restarted; if the error occurs again, the system needs to be rebooted.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStarting: IP voice media streaming application starting.  Version   [String]  

Explanation    The IP voice media streaming application is starting.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kSDITraceStartFailed: SDI Trace start failure. 

Explanation    The SDI trace subsystem failed to start. The most likley cause is the service trace parameters are not configured; the service will not continue until the problem is fixed.

Recommended Action    Make sure that the service has trace enabled.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSDeviceDriverNotFound: Cisco IP voice media streaming driver not found. 

Explanation    The Cisco IP voice media streaming driver was not found; the service will not start until it is found.

Recommended Action    The Cisco IP voice media streaming driver needs to be started.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgDblGetNodeNameFailed: Database layer select my process node failed. 

Explanation    The database layer was unable to find/determine the current node on which this service is running.

Recommended Action    Make sure the database is configured properly.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceRecordNotFound: MTP device record not found. 

Explanation    A device record for the media termination point device was not found in the database.

Recommended Action    If MTP functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MTP configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceStartingDefualts: MTP device configuration not found, starting with defaults. 

Explanation    The MTP device configuration was not found, starting with defaults.

Recommended Action    Configure the MTP device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceRecordNotFound: CFB device record not found. 

Explanation    A device record for the conference bridge device was not found in the database.

Recommended Action    If CFB functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read CFB configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceStartingDefualts: CFB device configuration not found, starting with defaults. 

Explanation    The CFB device configuration was not found, starting with defaults.

Recommended Action    Configure the CFB device properly in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateAudioSourcesFailed: Creating audio source class failed. 

Explanation    Unable to create audio source class; this may be due to lack of memory.

Recommended Action    Reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHDeviceRecordNotFound: MOH device record not found. 

Explanation    A device record for the music on hold device was not found in the database.

Recommended Action    If MOH functionality is required, add device to database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH configuration information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH device information.

Recommended Action    Device will not start; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to read MOH audio sources.

Recommended Action    Audio sources will be disabled; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgMOHEnabledCodecsNotFound: MOH enabled codecs not found. 

Explanation    The MOH default-enabled codecs not found in database, defaulting to mu-law.

Recommended Action    Create MOH default codes in database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHTFTIPAddressNotFound: MOH TFTP IP address not found. 

Explanation    The default MOH TFTP IP address was not found in the database.

Recommended Action    Audio sources may be unavailable; create proper value in database and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHEnterpriseDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to read MOH enterprise parameters.

Recommended Action    Audio sources may be unavailable; fix database problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHEnterpriseComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to read MOH enterprise parameters.

Recommended Action    Audio sources may be unavailable; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHEnterpriseUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while tring to read MOH enterprise parameters.

Recommended Action    Audio sources may be unavailable; fix problem and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverError: IP voice media streaming device driver error.  Error   [String]  

Explanation    The IP voice media streaming device driver returned an error.

Recommended Action    

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPICMPErrorNotification: MTP stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    An MTP stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBICMPErrorNotification: CFB stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    A CFB stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHICMPErrorNotification: MOH stream ICMP error.  Call ID   [ULong],  Party ID   [ULong],  Destination IP Address   [String],  IP Port   [ULong]  

Explanation    An MOH stream had an ICMP error; stream has been terminated.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDBCheckDblGetNodeNameFailed: Database layer select my process node failure. 

Explanation    The database layer was unable to find/determine the current node on which this service is running.

Recommended Action    Configure the database properly.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgDblGetChgNotifyFailed: Get change notification port failure. 

Explanation    The database layer was unable to find change notification port and is using default.

Recommended Action    If default change notification is incorrect or change notification does not work, add value into database and restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP device configuration information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH device configuration information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP device configuration information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MTP device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while tring to check MTP device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MTP device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB device configuration information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB device configuration information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB device configuration information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check CFB device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check CFB device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check CFB device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH server information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH server information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH server information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH audio source information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH audio source information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH audio source information.

Recommended Action    Fx problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH enterprise parameters.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHDblException: Database exception.  Device Name   [String],  Exception String   [String],  Exception ID   [ULong]  

Explanation    A database exception occurred while trying to check MOH device information.

Recommended Action    Fix database problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHComException: COM error.  Device Name   [String],  COM Description String   [String]  

Explanation    A COM error occurred while trying to check MOH device information.

Recommended Action    Fix COM problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHUnknownException: Unknown exception.  Device Name   [String]  

Explanation    An unknown exception occurred while trying to check MOH device information.

Recommended Action    Fix problem; database changes will not be detected.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMTPStreamsFailed: MTP requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested full-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-MTPDeviceRecoveryCreateFailed: MTP device recovery create failure. 

Explanation    The MTP device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedCFBStreamsFailed: CFB requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested full-duplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-CFBDeviceRecoveryCreateFailed: CFB device recovery create failure. 

Explanation    The CFB device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMOHStreamsFailed: MOH requested streams failure.  Requested streams   [ULong],  Allocated streams   [ULong]  

Explanation    The number of requested simplex streams was not available.

Recommended Action    Make sure the correct number of streams is needed; if OK, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-MOHDeviceRecoveryCreateFailed: MOH device recovery create failure. 

Explanation    The MOH device recovery class create failed, possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHTFTPGoRequestFailed: Start of download request failure.  File Name   [String]  

Explanation    The call to start a TFTP download request failed.

Recommended Action    Validate the TFTP IP address in the database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDownloadMOHFileFailed: Download request failure.  File Name   [String]  

Explanation    The TFTP download request failed.

Recommended Action    Validate the TFTP IP address in the database and that the file exists.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrCreateFailed: Device manager create failure.  Device Name   [String],  Server Number   [ULong],  Server Name   [String]  

Explanation    The device manager class create failed; possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrCreateFailed: Create MOH manager class failure. 

Explanation    The music on hold manager class create failed; possibly due to lack of memory.

Recommended Action    Reboot server if out of memory.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrExitEventCreationFailed: Creation of device manager exit event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The exit event could not be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketNotifyEventCreationFailed: Creation socket event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The socket notify event could not be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketDriverNotifyEventCreationFailed: Create driver notification event failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The device driver notify event cannot be created for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadxFailed: Creation of thread failure.  Device Name   [String],  Trace Name   [String],  Error   [ULong]  

Explanation    The device manager thread create failed for the specified device.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadWaitFailed: Wait call failure in device manager thread.  Trace Name   [String]  

Explanation    The wait call failed in device manager thread, the device will be restarted.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrStartTransmissionFailedOutOfStreams: Start transmission failure.  Trace Name   [String]  

Explanation    The start transmission call failed; device driver was out of streams.

Recommended Action    Increase stream resources or add new server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrOpenReceiveFailedOutOfStreams: Open receive failure.  Trace Name   [String]  

Explanation    The open receive call failed; device driver was out of streams.

Recommended Action    Increase stream resources or add new server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrUnregisterWithCallManager: Unregister with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager unregistered with the specified Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrRegisterWithCallManager: Register with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager registered with the specified Cisco CallManager.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterWithCallManagerError: Connection error with Cisco CallManager.  Trace Name   [String]  

Explanation    Device manager registered with the specified Cisco CallManager and got a socket error or disconnect.

Recommended Action    No action is required; device recovery will handle this.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrLockoutWithCallManager: Cisco CallManager in lockout.  Trace Name   [String]  

Explanation    The specified Cisco CallManager is in a lockout until it responds or terminates the TCP link. The Cisco CallManager will not be used.

Recommended Action    To force CallManager out of lockout, restart Cisco CallManager service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterKeepAliveResponseError: Cisco CallManager not responding.  Trace Name   [String]  

Explanation    The specified Cisco CallManager is not responding to the keepalive message.

Recommended Action    Cisco CallManager may have gone down; check network connections.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrMoreThan50SocketEvents: More than 50 events returned from TCP link.  Trace Name   [String]  

Explanation    The specified Cisco CallManager TCP link has returned a large number of TCP events.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrExitEventCreationFailed: Creation of MOH manager exit event failure.  Error   [ULong]  

Explanation    The exit event creation failed.

Recommended Action    Check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadxFailed: Creation of MOH manager thread failure.  Error   [ULong]  

Explanation    The creation of the MOH manager failed. MOH services will not be avaliable.

Recommended Action    Restart service.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadCreateWindowExFailed: Creation of MOH manager message window failure.  Error   [ULong]  

Explanation    The creation of the MOH manager message window failed. MOH device is being restarted.

Recommended Action    No action is required; if this continues, check whether system is out of resources; reboot system if needed.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadWaitFailed: Wait call failure in MOH manager thread. 

Explanation    The wait call failed in MOH manager thread; the device will be restarted.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHMgrIsAudioSourceInUseThisIsNULL: Call to IsAudioSourceInUse; class not valid. 

Explanation    A call was made to a deleted class.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHFilterNotifyError: Error on DirectShow returned or user abort.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The DirectShow filter returned an error or user abort. Audio source may quit playing.

Recommended Action    No action is required; audio should start back up when requested to play the next time.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamControlNull: Stream control pointer NULL.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The stream control pointer is null and unable to rewind stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamMediaPositionObjectNull: Media position COM interface NULL.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The media position COM interface is null, unable to rewind stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamControlNull: Stream Control pointer is NULL  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The stream control pointer is null, unable to play stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamMediaControlObjectNull: Media Position COM interface is NULL  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The media position COM interface is null and unable to play stream.

Recommended Action    Reset MOH device.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHBadMulticastIP: Bad multicast IP address.  Audio Source ID   [ULong],  Call/Conference ID   [ULong],  Codec Type   [String],  Multicast IP Address   [String],  Multicast IP Port   [ULong]  

Explanation    A bad IP multicast address (out of range) was found.

Recommended Action    Fix multicast addresses in database.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateControlFailed: Fixed stream control create failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    Create fixed stream control class failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateGraphManagerFailed: Get fixed graph manager failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed graph manager failed, and audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetEventNotificationFailed: Get fixed notification event failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputSetNotifyWindowFailed: Set fixed notify window failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to set the fixed notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetFileNameFailed: Get fixed audio source device name failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The call to get the fixed audio source device name failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCaptureCreateFailed: Get fixed system device enumerator failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed system device enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputClassEnumeratorCreateFailed: Create fixed class enumerator failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to create the fixed class enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputFindAudioCaptureDeviceFailed: Unable to find fixed audio source device.  Audio Source ID   [ULong],  Codec Type   [String],  Fixed audio source device name   [String]  

Explanation    The specified fixed audio source device was not found; audio source will not play.

Recommended Action    Make sure the proper device name is specified.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddAudioCaptureDeviceFailed: Add fixed audio source to filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed audio source to the filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMOHEncoderFailed: Get fixed MOH encode filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed MOH encode filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddMOHEncoderFailed: Add fixed MOH encode filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed MOH encode filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRenderFailed: Get fixed G711 mu-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 ulaw ipvms render filter failed, audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device, if out of resources reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711UlawIpVmsRenderFailed: Add fixed G711 ulaw IP VMS render filter to filter graph failed  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G711 mu-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRenderInterfaceFailed: Get fixed G711 mu-aw IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 mu-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRenderFailed: Get fixed G711 a-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711AlawIpVmsRenderFailed: Add fixed G711 a-law IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G711 a-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRenderInterfaceFailed: Get fixed G711 a-law IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G711 a-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRenderFailed: Get fixed G729 IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG729IpVmsRenderFailed: Add fixed G729 IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed G729 IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRenderInterfaceFailed: Get fixed G729 IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed G729 IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRenderFailed: Get fixed wideband IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddWideBandIpVmsRenderFailed: Add fixed wideband IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the fixed wideband IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRenderInterfaceFailed: Get fixed wideband IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the fixed wideband IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCapMOHEncoderConnectFailed: Connect fixed audio capture device to MOH encoder failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed audio source device to the MOH encoder failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncoderG711UlawIpVmsRenderConnectFailed: Connect fixed MOH encoder to G711 u-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G711 u-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncoderG711AlawIpVmsRenderConnectFailed: Connect fixed MOH encoder to G711 a-law IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncoderG729IpVmsRenderConnectFailed: Connect fixed MOH encoder to G729 IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncoderWidebandIpVmsRenderConnectFailed: Connect fixed MOH encoder to wideband IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to connect the fixed MOH encoder to wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaControlFailed: Get fixed media control failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get fixed media control failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaPositionFailed: Get fixed media position failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get fixed media position failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateControlFailed: Stream Control create failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    Create stream control class; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateGraphManagerFailed: Get graph manager failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the graph manager failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetEventNotificationFailed: Get notification event failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kSetNotifyWindowFailed: Set notify window failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to set the notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetFileNameFailed: Get audio source file name failure.  Audio Source ID   [ULong],  Codec Type   [String]  

Explanation    The call to get the audio source file name failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderFailed: Get IP VMS render filter failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderInterfaceFailed: Get IP VMS render filter private interface failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get the IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kAddIpVmsRenderFailed: Add IP VMS render filter-to-filter graph failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to add the IP VMS render filter-to-filter graph failed; audio source will not play possibly due to the lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kRenderFileFailed: Render file-to-filter graph failure.  Audio Source ID   [ULong],  Filename   [String],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to render the audio source file-to-filter graph failed; audio source will not play, possibly due to missing audio source or lack of memory.

Recommended Action    Check to see if the audio source exists. Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaControlFailed: Get media control failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get media control failed; audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaPositionFailed: Get media position failure.  Audio Source ID   [ULong],  Codec Type   [String],  COM Error   [ULong]  

Explanation    The COM call to get media position failed; audio source will not play, possibly due to lack of memory.

Recommended Action    Reset MOH device; if out of resources, reboot server.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHThreadException: Exception in MOH manager thread.  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in MOH manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadException: Exception in device manager thread.  Trace Name   [String],  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in the specified device manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadException: Exception in IP VMS manager thread.  Exception Code   [ULong],  EAX Register   [ULong],  EBX Register   [ULong],  ECX Register   [ULong],  EDX Register   [ULong],  ESI Register   [ULong],  EDI Register   [ULong],  EIP Register   [ULong],  ESP Register   [ULong],  EBP Register   [ULong],  Flags Register   [ULong],  CS Register   [ULong],  DS Register   [ULong],  ES Register   [ULong],  SS Register   [ULong],  FS Register   [ULong],  GS Register   [ULong]  

Explanation    An exception occurred in IP VMS manager thread.

Recommended Action    MOH will automatically reset.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMTPConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverCFBConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMOHConfigurationFailed: Device driver configuration for MTP failure. 

Explanation    The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action    Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.

Error Message

%CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrWrongDriverVersion: Wrong version of device driver.  Found   [ULong],  Need   [ULong]  

Explanation    An incompatible device driver was found. The service will exit.

Recommended Action    Install correct device driver version.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_MEDIA_STREAMING_APP-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_CTI-CTI-4-kCtiMytcpErrSocketBroken: Socket connection broken. 

Explanation    TCP connection is lost.

Recommended Action    Although connection to the application is lost, no action is required if lost connection was intentional.

Error Message

%CCM_CTI-CTI-4-kCtiNullTcpHandle: TranslateCtiQbeInputMessage: NULL TCP HANDLE!!! (PDU is dropped)  PDU number   [Long]  

Explanation    Because a null TCP handle is received, PDU that could not be forwarded gets dropped.

Recommended Action    Contact TAC if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiProviderOpenRej: CTIManager initialization not complete; provider open rejection. 

Explanation    Provider Open is rejected. Application will not see any device in its control list.

Recommended Action    Check the status of CTIManager service. Wait for CTIManager to go to started state and retry.

Error Message

%CCM_CTI-CTI-3-kCtiMaxConnectionReached: CTIManager maximum number of CTI providers reached; provider open rejection. 

Explanation    Maximum number of CTI connections has been reached. No new connection will be accepted unless an existing connection is closed.

Recommended Action    Limit number of applications to MaxCTIConnections; Check the CTI Manager service parameter MaxCTIConnections for the maximum number of connections.

Error Message

%CCM_CTI-CTI-3-kCtiProviderOpenInvalidUserNameSize: Invalid userName size in ProviderOpen request.  login user Name size   [Long]  

Explanation    User name length is invalid.

Recommended Action    Ask user of CTI application to use correct userName and to check the user name in configuration. It should not be more than 31 characters.

Error Message

%CCM_CTI-CTI-3-kCtiEnvProcDevListRegTimeout: Directory change notification request time out. 

Explanation    CTIManager registration request to EnvProcDevList timed out; CTIManager will send another registration request.

Recommended Action    If problem persists, contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiMYTCPSendError: MYTCP_Send: send error. 

Explanation    TCP socket connection has been broken.

Recommended Action    Network error may have occurred. If problem persists, contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiProviderOpenFailure: CTI application failed to open provider  CTIconnectionId   [Long],  Login User Id   [String],  ReasonCode   [ULong],  IPAddress   [String]  

Explanation    Application is unable to open provider.

Recommended Action    Check the reason code and correct the problem. Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-2-kCtiSdlErrorvException: Failure to create internal process required to service CTI applications. 

Explanation    Unexpected internal SDL error caused failure in creating CTIManager or CTIHandler process.

Recommended Action    Capture SDI and SDL trace information for CTIManager service and report problem to TAC.

Error Message

%CCM_CTI-CTI-3-kCtiStationTcpInitError: CTIManager service is unable to connect to Call Manager process  Error Code   [Int]  

Explanation    CTIManager is unable to connect to Call Manager service.

Recommended Action    Check the error code and correct the problem. Check if Call Manager service is running. Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiQbeLengthMisMatch: OutputQbeMessage: length mismatch. 

Explanation    QBE header length mismatch exists.

Recommended Action    This alarm indicates that TSP/JTAPI is incompatible with Cisco CallManager. Install the plugin from CTIManager administration page and retry.

Error Message

%CCM_CTI-CTI-4-kCtiQbeFailureResponse: Requested operation from application failure.  Error code   [ULong],  Sequence number   [Long],  Error message   [String]  

Explanation    Requested operation from application could not be performed because of a normal or abnormal condition.

Recommended Action    Verify whether affected application is experiencing problem. Contact application support organization if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiInvalidQbeSizeAndOffsets: InvalidQBESizeAndOffsets; QBE message decoding encountered illegal size or offset. 

Explanation    QBE message has illegal offset; it does not contain correct parameters.

Recommended Action    TSP/JTAPI interface error occurred; QBE message is not formatted properly. Install compatible versions of TSP/JATPI.

Error Message

%CCM_CTI-CTI-3-kCtiIllegalFilterSize: ProviderOpenRequest; illegal filter size. 

Explanation    ProviderOpenRequest has illegal filter size.

Recommended Action    This alarm indicates the application is using incompatible version of TSP/JTAPI and Cisco CallManager. Install the correct version of TSP/JTAPI and retry.

Error Message

%CCM_CTI-CTI-6-kCtiProviderClosed: CTI application connection close.  Login User Id   [String],  Sequence Number   [Long],  CTI connection Id   [Long],  IPAddress   [String]  

Explanation    Application closed the provider.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiProviderOpened: CTI application connection opened.  Login User Id   [String],  Sequence Number   [Long],  Version Number   [String],  CTI Connection Id   [Long],  IPAddress   [String]  

Explanation    Application opened the provider successfully.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-4-kCtiAdmintSetMsgWaitResErr: Error in setting message waiting indication. 

Explanation    Error occurred in setting message waiting indication lamp.

Recommended Action    This alarm indicates that the device is not reachable. Check the partitions and calling search space of the device.

Error Message

%CCM_CTI-CTI-4-kCtiNewCallNotifyArraryOvrflow: Possible internal array overflow condition while generating CTI NewCall event. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiExistingCallNotifyArraryOvrflow: Possible internal array overflow condition while generating CTI ExistingCall event. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiLineInfoResArrayOvrflow: Possible internal array overflow condition while generating response to application request for line information. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiLineCallInfoResArrayOverflow: Possible internal array overflow condition while generating response to application request for call information. 

Explanation    Unexpected internal error occurred.

Recommended Action    Restart CTIManager if problem persists.

Error Message

%CCM_CTI-CTI-3-kCtiSsRegisterManagerErr: Unable to register CtiLine with SSAPI. 

Explanation    CTI cannot register CtiLine with SSAPI.

Recommended Action    Check the status of Cisco CallManager service. Restart Cisco CallManager service if problem persists.

Error Message

%CCM_CTI-CTI-6-kCtiSsRedirectCallErr: mRedirectedCallHandleToDir entry removed. 

Explanation    CTIHandler mRedirectedCallHandleToDir entry is removed.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. 

Explanation    CTI heartbeat timeout occurred. This causes CTIManager to close the application connection.

Recommended Action    CTI application will need to reconnect; contact TAC if problem persists.

Error Message

%CCM_CTI-CTI-4-kCtiDirectoryLoginFailure: CTI directory login failure.  Sequence number   [Long]  

Explanation    CTI Manager is unable to login to directory. Hence, application may not be able to see controlled device list.

Recommended Action    Use correct username and password; see the username and password configured in Cisco CallManager administration. Also check if DC Directory service is running.

Error Message

%CCM_CTI-CTI-3-kCtiIllegalQbeHeader: Illegal QBE header. 

Explanation    Because of illegal QBE header, QBE message has been rejected.

Recommended Action    TSP/JTAPI may not be formatting QBE properly; contact TAC.

Error Message

%CCM_CTI-CTI-3-kCtiIncompatibleProtocolVersion: Incompatible protocol version.  Message Version   [VoidPtr],  Minimum Version   [VoidPtr],  Current Version   [VoidPtr],  CallManager Version   [String],  QBE Client Version   [String],  IPAddress   [String]  

Explanation    The JTAPI/TAPI version is not compatible with this version of CallManager, so received message has been rejected.

Recommended Action    Verify correct version of components are being used; otherwise, contact TAC.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceOpened: Device opened.  Device Name   [String],  Sequence Number   [Long],  Device ID   [Long],  Device Type   [Long],  CTI connection Id   [Long],  MediaControlled   [Bool],  RTP Address   [String]  

Explanation    Application opened a device.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceClosed: Device closed.  Device Name   [String],  Device ID   [Long],  Device Type   [Long],  CTI Connection Id   [Long],  MediaControlled   [Bool],  RTP Address   [String]  

Explanation    Application closed a device.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailure: Device Open failed  CTI Connection Id   [Long],  Device Name   [String],  ReasonCode   [ULong]  

Explanation    Application is unable to open the device

Recommended Action    Check the reason code and correct the problem.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailIllegalMessageFormat: Illegal QBE header in device open. 

Explanation    Application sent an illegal request.

Recommended Action    Check the application sending this request.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailUnsupportedDevice: DeviceOpenRequest failure.  Device Name   [String],  Device Type   [Long],  User Login ID   [String]  

Explanation    Application is trying to access unsupported devices.

Recommended Action    Check the application sending the request.

Error Message

%CCM_CTI-CTI-4-kCtiDeviceOpenFailAccessDenied: DeviceOpenRequest failure.  User ID   [String],  Device Name   [String],  Device Type   [Long]  

Explanation    Application is trying to access device not in its control.

Recommended Action    Check the application sending the request or add the device to the user control list.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceRegistered: Device registered.  Device Name   [String],  Sequence Number   [Long],  Device ID   [Long],  Device Type   [Long],  MediaControlled   [Bool],  RTP Address   [String]  

Explanation    Device is registered with Cisco CallManager.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceUnRegistered: Device unregistered.  Device Name   [String],  Device Type   [Long]  

Explanation    Device is unregistered.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceOutofService: Device out of service.  Device ID   [Long],  CTI Connection Id   [Long],  Device Name   [String]  

Explanation    Device is out of service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiDeviceInService: Device in service.  Device ID   [Long],  CTI Connection Id   [Long],  Device Name   [String],  Call Manager Id   [Long]  

Explanation    Device is back in service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiLineOpened: Line opened.  Sequence Number   [Long],  Directory Number   [String],  Device Name   [String],  CTI Connection Id   [Long]  

Explanation    Application opened the line.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-3-kCtiLineOpenFailure: Unable to open the line  CTI Connection Id   [Long],  Device Name   [String],  Directory Number   [String]  

Explanation    Application is unable to open the line

Recommended Action    Check if the device is in the control list.

Error Message

%CCM_CTI-CTI-6-kCtiLineClosed: Line closed.  Directory Number   [String],  CTI Connection Id   [Long],  Device Name   [String]  

Explanation    Application closed the line.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-4-kCtiLineOpenFailAccessDenied: Line open failed.  Sequence Number   [Int],  Directory Number   [String],  Device Name   [String],  login ID of the user   [String]  

Explanation    Application failed to open a line.

Recommended Action    Add the device associated with the line to the user device control list.

Error Message

%CCM_CTI-CTI-6-kCtiLineOutOfService: Line out of service.  Directory Number   [String],  CTI Connection Id   [Long],  Device Name   [String]  

Explanation    Line is going out of service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-CTI-6-kCtiLineInService: Line in service.  Line ID   [Long],  CTI Connection Id   [Long]  

Explanation    Line is back in service.

Recommended Action    Informational; no action is required.

Error Message

%CCM_CTI-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CTI-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CTI-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_DB_LAYER-DB-4-kPostMigrationDBCleanupFailed: DB post migration step failed. 

Explanation    During startup, the Cisco database layer monitor attempts to ensure certain migration steps were completed, and to finalize some migration steps. This step failed.

Recommended Action    On the Cisco CallManager publisher server, stop and restart the Cisco database layer monitor service. If the warning is seen again, contact TAC.

Error Message

%CCM_DB_LAYER-DB-4-kPrimaryDbIsLost: Primary DB lost. 

Explanation    Primary database is no longer available; monitoring for its return starts.

Recommended Action    This could indicate network problems. Check your network and the operational status of the Cisco CallManager publisher server.

Error Message

%CCM_DB_LAYER-DB-6-kPrimaryDbIsFound: Primary DB found. 

Explanation    Primary database is now available.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-4-kCdrRecordsTrimmed: CDR records trimmed. 

Explanation    Local CDR tables grew too large. The oldest records were deleted.

Recommended Action    Records were deleted to conserve disk space. Your third-party CDR package should have removed these records when it was done with them. See the MaxCDR service parameter for the Cisco database layer monitor for more information.

Error Message

%CCM_DB_LAYER-DB-4-kErrorUpdatingNumPlan: Error when updating NumPlan Clauses. 

Explanation    Aupair could not update the Clause field on NumPlan table.

Recommended Action    If the primary database is down, then stop and restart the database layer monitor service after the primary database is back up.

Error Message

%CCM_DB_LAYER-DB-3-kErrorStartingThreads: Error when starting threads.  Service Name   [String]  

Explanation    Aupair could not start one or more threads.

Recommended Action    Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToConnectToDB: Cannot connect to database.  Additional Information   [String]  

Explanation    The database layer could not open a database connection.

Recommended Action    Check to ensure that the SQL server services are running.

Error Message

%CCM_DB_LAYER-DB-4-kErrorAccessingCM: Error while accessing Cisco CallManager.  Additional Information   [String]  

Explanation    The database layer encountered errors in the attempt to access Cisco CallManager.

Recommended Action    This could indicate network problems. Check your network.

Error Message

%CCM_DB_LAYER-DB-3-kNoDefaultCMGroup: No default Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer could not find a default Cisco CallManager group.

Recommended Action    Use Cisco CallManager administration to check that a Cisco CallManager group is specified as the default group.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToGetListBasedOnDevicePoolID: Cannot get Cisco CallManager list based on device pool ID.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors in the attempt to get Cisco CallManager list based on device pool ID.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorAccessingCallManager: Error accessing Cisco CallManager.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors while accessing Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kNoCallManagerFound: No Cisco CallManager found.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system found no Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorBuildingCnfFile: Error while building .cnf file.  Additional Information   [String]  

Explanation    Some error occurred during the building of .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildPhoneCNFfile: Unable to build default phone .cnf file. 

Explanation    The system could not build the default phone .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildAnalogAccessCNFfile: Unable to build default analog access .cnf file. 

Explanation    The system could not build the default analog access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kUnableToBuildDigitalAccessCNFfile: Unable to build default digital access .cnf file. 

Explanation    The system could not build the default digital access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kNoDeviceModelOrPoolID: No device model or device pool ID found for the specified device.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system could not find the device model or device pool ID for the specified device.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kBuildCallManagerGroupFailed: Error during the building of Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors during the building of Cisco CallManager group.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kErrorInEnterpriseURLRetrieval: Error during the retrieval of enterprise URLs.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer encountered errors in an attempt to retrieve the enterprise URLs information.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kParameterNotFound: Parameter not found in ProcessConfig database table.  Additional Information   [String]  

Explanation    The specified parameter is not on the ProcessConfig database table.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-3-kDbConnectionFailed: Database connection failed.  Additional Information   [String]  

Explanation    An attempt to connect to database failed.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-1-NoDbConnectionAvailable: No database connection available. 

Explanation    Database layer could not find any working database connection.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.

Error Message

%CCM_DB_LAYER-DB-6-kManageConnectionThreadStarted: The thread that manages database connections started.  Additional Information   [String]  

Explanation    The thread that manages the database connection was started/restarted.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-0-kManageConnectionThreadStopped: The thread that manage database connections was stopped  Additional Information   [String]  

Explanation    The thread which manage the database connection was stopped. System will attemp to to restart the thread.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-DB-1-kCreatePingConnectionThreadFailed: Attempt to create a thread to check the db connection failed. 

Explanation    The thread which manage the database connection/fail over (ManageConnectionThread) failed when it attempt to create a thread for checking database connection

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_DB_LAYER-DB-1-kPingConnectionThreadTimedOut: Cannot connect to the specified database  Additional Information   [String]  

Explanation    The thread that check the availability of the specified database server did not complete successfully

Recommended Action    Bring the specified database server online.

Error Message

%CCM_DB_LAYER-DB-1-kChangeNotifyServiceCreationFailed: Unable to create change notification server for TracePollingThread 

Explanation    The TracePollingThread is unable to create a change notification server for receiving db change notification. TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kChangeNotifyServiceGetEventFailed: Unable to get the handle for the change notification event in TracePollingThread 

Explanation    The TracePollingThread is unable to get the handle on the change notification event used for receiving db change notification . TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kTracePollingThreadWaitFailed: The change notification event in TracePollingThread returned WAIT_FAILED status 

Explanation    The change notification event in TracePollingThread returned an unexpected status. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-1-kTracePollingThreadUnknownExceptionCaught: TracePollingThread encountered an unexpected error 

Explanation    TracePollingThread is stopped due to unexpected errors. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_DB_LAYER-DB-3-kErrorInsertingCDR: Error when inserting CDR from flat file to database.  ODBC Error   [String],  Insert Statement   [String]  

Explanation    CDR could not be written.

Recommended Action    File may be formatted improperly or schema may have been changed. Call TAC if the problem cannot be resolved.

Error Message

%CCM_DB_LAYER-DB-2-kErrorCDRServerDown: Error connecting to CDR Database.  ODBC Error   [String]  

Explanation    CDR database server is not responding. CDRs cannot be written.

Recommended Action    Either bring server back online or reconfigure CDRs to be written to a different server.

Error Message

%CCM_DB_LAYER-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_DB_LAYER-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_CDR_INSERT-DB-4-kPostMigrationDBCleanupFailed: DB post migration step failed. 

Explanation    During startup, the Cisco database layer monitor attempts to ensure certain migration steps were completed, and to finalize some migration steps. This step failed.

Recommended Action    On the Cisco CallManager publisher server, stop and restart the Cisco database layer monitor service. If the warning is seen again, contact TAC.

Error Message

%CCM_CDR_INSERT-DB-4-kPrimaryDbIsLost: Primary DB lost. 

Explanation    Primary database is no longer available; monitoring for its return starts.

Recommended Action    This could indicate network problems. Check your network and the operational status of the Cisco CallManager publisher server.

Error Message

%CCM_CDR_INSERT-DB-6-kPrimaryDbIsFound: Primary DB found. 

Explanation    Primary database is now available.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-4-kCdrRecordsTrimmed: CDR records trimmed. 

Explanation    Local CDR tables grew too large. The oldest records were deleted.

Recommended Action    Records were deleted to conserve disk space. Your third-party CDR package should have removed these records when it was done with them. See the MaxCDR service parameter for the Cisco database layer monitor for more information.

Error Message

%CCM_CDR_INSERT-DB-4-kErrorUpdatingNumPlan: Error when updating NumPlan Clauses. 

Explanation    Aupair could not update the Clause field on NumPlan table.

Recommended Action    If the primary database is down, then stop and restart the database layer monitor service after the primary database is back up.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorStartingThreads: Error when starting threads.  Service Name   [String]  

Explanation    Aupair could not start one or more threads.

Recommended Action    Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToConnectToDB: Cannot connect to database.  Additional Information   [String]  

Explanation    The database layer could not open a database connection.

Recommended Action    Check to ensure that the SQL server services are running.

Error Message

%CCM_CDR_INSERT-DB-4-kErrorAccessingCM: Error while accessing Cisco CallManager.  Additional Information   [String]  

Explanation    The database layer encountered errors in the attempt to access Cisco CallManager.

Recommended Action    This could indicate network problems. Check your network.

Error Message

%CCM_CDR_INSERT-DB-3-kNoDefaultCMGroup: No default Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer could not find a default Cisco CallManager group.

Recommended Action    Use Cisco CallManager administration to check that a Cisco CallManager group is specified as the default group.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToGetListBasedOnDevicePoolID: Cannot get Cisco CallManager list based on device pool ID.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors in the attempt to get Cisco CallManager list based on device pool ID.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorAccessingCallManager: Error accessing Cisco CallManager.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors while accessing Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kNoCallManagerFound: No Cisco CallManager found.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system found no Cisco CallManager.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorBuildingCnfFile: Error while building .cnf file.  Additional Information   [String]  

Explanation    Some error occurred during the building of .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildPhoneCNFfile: Unable to build default phone .cnf file. 

Explanation    The system could not build the default phone .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildAnalogAccessCNFfile: Unable to build default analog access .cnf file. 

Explanation    The system could not build the default analog access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kUnableToBuildDigitalAccessCNFfile: Unable to build default digital access .cnf file. 

Explanation    The system could not build the default digital access .cnf file.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kNoDeviceModelOrPoolID: No device model or device pool ID found for the specified device.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system could not find the device model or device pool ID for the specified device.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kBuildCallManagerGroupFailed: Error during the building of Cisco CallManager group.  Additional Information   [String]  

Explanation    During the building of .cnf file, the system encountered errors during the building of Cisco CallManager group.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorInEnterpriseURLRetrieval: Error during the retrieval of enterprise URLs.  Additional Information   [String]  

Explanation    During the building of the .cnf file, the database layer encountered errors in an attempt to retrieve the enterprise URLs information.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kParameterNotFound: Parameter not found in ProcessConfig database table.  Additional Information   [String]  

Explanation    The specified parameter is not on the ProcessConfig database table.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-3-kDbConnectionFailed: Database connection failed.  Additional Information   [String]  

Explanation    An attempt to connect to database failed.

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-1-NoDbConnectionAvailable: No database connection available. 

Explanation    Database layer could not find any working database connection.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.

Error Message

%CCM_CDR_INSERT-DB-6-kManageConnectionThreadStarted: The thread that manages database connections started.  Additional Information   [String]  

Explanation    The thread that manages the database connection was started/restarted.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-0-kManageConnectionThreadStopped: The thread that manage database connections was stopped  Additional Information   [String]  

Explanation    The thread which manage the database connection was stopped. System will attemp to to restart the thread.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-DB-1-kCreatePingConnectionThreadFailed: Attempt to create a thread to check the db connection failed. 

Explanation    The thread which manage the database connection/fail over (ManageConnectionThread) failed when it attempt to create a thread for checking database connection

Recommended Action    Enable trace for the database layer monitor to get specific error information.

Error Message

%CCM_CDR_INSERT-DB-1-kPingConnectionThreadTimedOut: Cannot connect to the specified database  Additional Information   [String]  

Explanation    The thread that check the availability of the specified database server did not complete successfully

Recommended Action    Bring the specified database server online.

Error Message

%CCM_CDR_INSERT-DB-1-kChangeNotifyServiceCreationFailed: Unable to create change notification server for TracePollingThread 

Explanation    The TracePollingThread is unable to create a change notification server for receiving db change notification. TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kChangeNotifyServiceGetEventFailed: Unable to get the handle for the change notification event in TracePollingThread 

Explanation    The TracePollingThread is unable to get the handle on the change notification event used for receiving db change notification . TracePollingThread stopped.

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kTracePollingThreadWaitFailed: The change notification event in TracePollingThread returned WAIT_FAILED status 

Explanation    The change notification event in TracePollingThread returned an unexpected status. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-1-kTracePollingThreadUnknownExceptionCaught: TracePollingThread encountered an unexpected error 

Explanation    TracePollingThread is stopped due to unexpected errors. TracePollingThread stopped

Recommended Action    Enable trace for the database layer monitor to get specific error information. Restart Cisco database layer service.

Error Message

%CCM_CDR_INSERT-DB-3-kErrorInsertingCDR: Error when inserting CDR from flat file to database.  ODBC Error   [String],  Insert Statement   [String]  

Explanation    CDR could not be written.

Recommended Action    File may be formatted improperly or schema may have been changed. Call TAC if the problem cannot be resolved.

Error Message

%CCM_CDR_INSERT-DB-2-kErrorCDRServerDown: Error connecting to CDR Database.  ODBC Error   [String]  

Explanation    CDR database server is not responding. CDRs cannot be written.

Recommended Action    Either bring server back online or reconfigure CDRs to be written to a different server.

Error Message

%CCM_CDR_INSERT-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_CDR_INSERT-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_CDR_INSERT-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_TCD-TCD-0-IPAddressResolveError: The IP Address for host was NOT RESOLVED  HostName   [String]  

Explanation    The IP Address for host was NOT RESOLVED

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-NoCMEntriesInDB: There are no CallManager entries in the database. 

Explanation    There are no CallManager entries in the database.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-LoadShareDeActivateTimeout: There was timeout during wait for DeActivateLoadShare acknowledgement 

Explanation    There was timeout during wait for DeActivateLoadShare acknowledgement

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-LineStateSrvEngCreationError: There was an error during the LineStateSrvEng Creation 

Explanation    There was an error during the LineStateSrvEng Creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-GlobalSPUtilsCreationError: There was an error during the GlobalSPUtils creation 

Explanation    There was an error during the GlobalSPUtils creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-TapiLinesTableCreationError: There was an error during the TapiLinesTable creation 

Explanation    There was an error during the TapiLinesTable creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-HuntGroupControllerCreationError: There was an error during the HuntGroupController creation 

Explanation    There was an error during the HuntGroupController creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-HuntGroupCreationError: There was an error during the Hunt Group creation 

Explanation    There was an error during the Hunt Group creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-CallDirectorCreationError: There was an error during the CallDirector creation 

Explanation    There was an error during the CallDirector creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-SysControllerCreationError: There was an error during the SysController creation 

Explanation    There was an error during the SysController creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-TimerServicesCreationError: There was an error during the TimerServices creation 

Explanation    There was an error during the TimerServices creation

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-3-DBLGetVersionInfoError: DBL GetVersionInfo function returned NULL 

Explanation    DBL GetVersionInfo function returned NULL

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-ExcceptionInInitSDIConfiguration: Exception occured in InitSDIConfiguration function 

Explanation    Exception occured in InitSDIConfiguration function

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-SyncDBCreationError: There was an error during the SyncDB creation in SysController 

Explanation    There was an error during the SyncDB creation in SysController

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-0-LostConnectionToCM: Connection to CallManager was lost 

Explanation    Connection to CallManager was lost

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserLoginSuccess: User successfully logged in.  UserID   [String]  

Explanation    User successfully logged in.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-3-UserLoginFailed: User log in failed because of bad user id or password.  UserID   [String]  

Explanation    User log in failed because of bad user id or password.

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserAlreadyLoggedIn: User is already logged in  UserID   [String]  

Explanation    User is already logged in

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-UserLoggedOut: User logged out  UserID   [String]  

Explanation    User logged out

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-AgentOnline: Agent online 

Explanation    Agent online

Recommended Action    NONE

Error Message

%CCM_TCD-TCD-6-AgentOffline: Agent offline 

Explanation    Agent offline

Recommended Action    NONE

Error Message

%CCM_TCD-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_TCD-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_TCD-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.

Error Message

%CCM_RIS-GENERIC-0-OutOfMemory: Out of memory. 

Explanation    The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-6-PermissionDenied: Permission denied. 

Explanation    An operation could not be completed because the process did not have authority to perform it.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-0-ServiceNotInstalled: Service not installed.  Service Name   [String]  

Explanation    An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action    Reinstall the service or call TAC.

Error Message

%CCM_RIS-GENERIC-6-ServiceStopped: Service stopped.  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Process ID   [ULong]  

Explanation    A service has stopped.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-6-ServiceStarted: Service started.  Process ID   [ULong],  IP Address of hosting node.   [String],  Host name of hosting node.   [String],  Service Name   [String],  Version Information.   [String]  

Explanation    A service has started.

Recommended Action    No action is required.

Error Message

%CCM_RIS-GENERIC-4-ServiceStartupFailed: Service startup failure.  Service Name   [String]  

Explanation    An attempt to start up the specified service failed.

Recommended Action    Restart the service.