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Cisco Unified Communications Manager (CallManager)

Cisco CallManager Documentation Guide for Release 3.3(2)

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Table Of Contents

Cisco CallManager Documentation Guide for Release 3.3(2)

Installation Documentation

Cisco CallManager Configuration Documentation

Related Product Documentation

Ordering Documentation

Registered Cisco.com Users

Nonregistered Cisco.com Users

Additional Information

Documentation CD-ROM

World Wide Web


Cisco CallManager Documentation Guide for Release 3.3(2)


Installation Documentation

Table 1 lists the documentation that you need to complete the installation and initial configuration for Cisco CallManager. Click the URL to access a document.

Table 1 Documentation Shipped with Product 

Document Title and Description
URL

Installing Cisco CallManager Release 3.3(2)

This document provides procedures for installing Cisco CallManager on the publisher database and subscriber servers.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/index.htm

Installing the Operating System on the Cisco IP Telephony Applications Server

This document provides procedures for installing the Cisco-provided Windows 2000 operating system. Cisco IP telephony applications that use this operating system include Cisco CallManager, Cisco Customer Response Applications (CRA), Cisco Conference Connection, Cisco Personal Assistant (PA), and Cisco Emergency Responder.

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm

Upgrading Cisco CallManager Release 3.3(2)

This document provides procedures for reimaging the publisher database server in the Cisco CallManager cluster. This document also provides procedures for installing Cisco CallManager on the subscriber servers.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/index.htm

Software License Agreement

The Software License Agreement provides a legally binding end user license agreement between Cisco CallManager customers and Cisco Systems, Inc.

You cannot access this document online.


Cisco CallManager Configuration Documentation

Table 2 lists the documentation you need to configure and maintain Cisco CallManager.

Table 2 Cisco CallManager Configuration Documentation 

Document Title and Description
URL
Part Number

Backing Up and Restoring Cisco CallManager Release 3.3

This document provides procedures for backing up data and restoring the server, cluster, and data. This document also provides procedures for replacing an existing or failed server.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/index.htm

Online only

Bulk Administration Tool User Guide, Release 4.4(2)

This document provides step-by-step instructions for adding, updating, or deleting large numbers users, devices, and ports on specific devices.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/admin/bulk_adm/index.htm

Online only

Cisco CallManager Administration Guide, Release 3.3(2)

This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco CallManager voice over IP network.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_2/ccmcfg/index.htm

Online only

Cisco CallManager Attendant Console User Guide, Release 1.1(3)

This document provides reference and procedural information for users who are operating the Cisco CallManager Attendant Console. Release 1.1(1) provides localized versions of the Cisco CallManager Attendant Console User Guide in multiple languages.

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/call_att/index.htm

Online only

Cisco CallManager Features and Services Guide, Release 3.3(2)

This document provides key concepts, terminology, and descriptive information about features, devices, and high-level administrative tasks involving Cisco CallManager.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_2/ccmfeat/index.htm

Online only

Cisco CallManager Multilevel Administration Access Guide, Release 1.2(1)

This document provides information on installing and configuring multiple levels of security for access to Cisco CallManager Administration.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/mla/1_2_1/index.htm

Online only

Cisco CallManager System Guide, Release 3.3(2)

This document provides descriptions of the Cisco CallManager system and its components, configuration checklists, and links to associated Cisco CallManager Administration Guide procedures.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_2/ccmsys/index.htm

Online only

Cisco CallManager Serviceability
Administration Guide, Release 3.3(2)

This document provides step-by-step instructions for configuring alarms, traces, and other reporting for Cisco CallManager serviceability and remote serviceability.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/service/serv332/ccmsrva/index.htm

Online only

Cisco CallManager Serviceability System Guide, Release 3.3(2)

This document provides descriptions of the Cisco CallManager serviceability and remote serviceability.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/service/serv332/ccmsrvs/index.htm

Online only

Installing the Cisco Customer Directory Configuration Plugin for Cisco CallManager Release 3.3

This document describes how to integrate Microsoft Active Directory and Netscape Directory with Cisco CallManager.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/plugins/index.htm

Online only

Release Notes for Cisco CallManager Release 3.3(2)

This document lists and describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco CallManager release 3.3(2).

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/rel_note/index.htm

Online only

Troubleshooting Guide for Cisco CallManager, Release 3.3(2)

This document provides troubleshooting procedures for solving Cisco CallManager system and configuration problems.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/trouble/3_3_2/index.htm

Online only

Using the Cisco IP Telephony Locale Installer

This document describes how to install the latest locales for your Cisco CallManager server. This document also provides troubleshooting tips and caveats about localization.

http://www.cisco.com/univercd/cc/td/doc/product/voice/locinst/index.htm

Online only


Related Product Documentation

Table 3 lists additional documentation available on the World Wide Web, at www.cisco.com.

Table 3 Related Documentation 

Document Title and Description
URL
Part Number

Cisco CallManager Attendant Console Keyboard Shortcuts

This quick-reference guide lists all keyboard shortcuts that are used with the Cisco CallManager Attendant Console. The attendant can attach this document to the monitor or place in on the keyboard.

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/call_att/index.htm

78-15233-01

You can order additional documents through manufacturing.

Cisco CallManager Compatibility Matrix

This document lists Cisco CallManager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

Online only

Cisco IP Manager Assistant User Guide

This document provides instructions and examples to help managers and assistants use the Cisco IP Manager Assistant (Cisco IPMA) feature.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipma/index.htm

78-14189-02

Cisco IP Manager Quick Reference for Managers

This document provides basic instructions to help managers use the Cisco IP Manager Assistant (Cisco IPMA) feature.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipma/index.htm

78-14190-02

Cisco IP Telephony BIOS and Operating System Version Roadmap

This document lists the latest operating system and BIOS upgrades for Cisco CallManager, Cisco Conference Connection, Personal Assistant, Cisco Emergency Responder, and Customer Response Applications.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm

Online only

Cisco IP Telephony Solutions Installation and Configuration Overview

This guide provides a high-level overview of the tasks involved in installing and configuring a Cisco IP telephony system.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm

Online only

Using Virtual Network Computing Version 3.3.3r9

This document describes how a system administrator can use a server to install applications or perform configuration tasks on a remote server while the user on the remote server views the tasks that occur.

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm

Online only


Ordering Documentation

Registered Cisco.com Users

If you are a registered Cisco.com user (Cisco direct customer, you can order documentation as follows:

Printed copies of Cisco product documentation are available from the Networking Products MarketPlace at the following URL:

http://www.cisco.com/public/ordsum.html

Part numbers for spare documentation are available from your local account representative or by selecting the documentation product family after choosing a Price List at:

http://www.cisco.com/pcgi-bin/front.x/pricing

The Documentation CD-ROM (product number DOC-CONDOCCD=) is available through the online Subscription Store at the following URL:

http://www.cisco.com/public/ordsum.html

Nonregistered Cisco.com Users

If you are not a registered Cisco.com user, you can order printed copies of Cisco product documentation through a local account representative by calling Cisco Worldwide Sales at 800 553-NETS(6387).

Additional Information

If you ordered printed documentation with your product order it is shipped separately from your product order.

Documentation CD-ROM

Your product shipped with a Cisco Documentation CD-ROM, which is updated monthly and may be more current than the printed documentation. You can sign up to receive the monthly Documentation CD-ROM (product number DOC-CONDOCCD=) at the following URL:

http://www.cisco.com/public/ordsum.html

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com