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Cisco Unified Communications Manager (CallManager)

Cisco CallManager Documentation Guide for Release 3.2(2a)

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Table Of Contents

Cisco CallManager Documentation Guide for Release 3.2(2a)

Product Documentation Set

Related Product Documentation

Ordering Documentation

Registered Cisco.com Users

Nonregistered Cisco.com Users

Additional Information

Documentation CD

World Wide Web


Cisco CallManager Documentation Guide for Release 3.2(2a)


Product Documentation Set

Cisco CallManager ships with a small set of hard-copy documentation. The hard-copy, in-box documentation provides information for installation and initial configuration. Table 1 lists the documentation that ships with your Cisco CallManager system. You can access the URLs listed for each document at www.cisco.com on the World Wide Web.

Table 1 Documentation Shipped with Product

Document Title and Description
URL

Upgrading Cisco CallManager Release 3.2(2a)

This document describes how to upgrade your Cisco IP Telephony Applications Server via the web or CD-ROM.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/install/upgrade/upgra322.htm

Software License Agreement

The Software License Agreement provides a legally binding end user license agreement between Cisco CallManager customers and Cisco Systems, Inc.

You cannot access this document online.


Related Product Documentation

Table 2 lists additional documentation available on the World Wide Web, at www.cisco.com, and in hard-copy format.

Table 2 Related Documentation

Document Title and Description
URL
Part Number

Cisco CallManager Administration Guide

The Cisco CallManager Administration Guide provides step-by-step instructions for configuring, maintaining, and administering the Cisco CallManager voice over IP network.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/sys_ad/3_2_1/ccmcfg/index.htm

Online only

Cisco CallManager System Guide

The Cisco CallManager System Guide provides descriptions of the Cisco CallManager system and its components, configuration checklists, and links to associated Cisco CallManager Administration Guide procedures.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/sys_ad/3_2_1/ccmsys/index.htm

Online only

Bulk Administration Tool User Guide, Release 4.3(1)

This document provides step-by-step instructions for adding, updating, or deleting large numbers users, devices, and ports on specific devices.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/admin/bulk_adm/index.htm

Online only

Cisco CallManager Serviceability Administration Guide

This document provides step-by-step instructions for configuring alarms, traces, and other reporting for Cisco CallManager serviceability and remote serviceability.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/service/ccmsrva/index.htm

Online only

Cisco CallManager Serviceability System Guide

This document provides descriptions of the Cisco CallManager serviceability and remote serviceability.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/service/ccmsrvs/index.htm

Online only

Cisco CallManager Attendant Console Installation and Administration Guide, Release 1.1(1)

This document, intended for the system administrator, provides a configuration checklist, examples, and step-by-step instructions for installing and configuring the Cisco CallManager Attendant Console.

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/call_att/index.htm

Online only

Cisco CallManager Attendant Console User Guide, Release 1.1(1)

This document provides reference and procedural information for users who are operating the Cisco CallManager Attendant Console. Release 1.1(1) provides localized versions of the Cisco CallManager Attendant Console User Guide in 10 languages.

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/call_att/index.htm

Online only

Cisco WebAttendant User Guide, Release 3.2

This document provides reference and procedural information for users who are operating the Cisco WebAttendant. Release 3.2 provides localized versions of the Cisco WebAttendant User Guide in 10 languages.

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/webatted/index.htm

78-13733-01

Backing Up and Restoring Cisco CallManager Release 3.2

This document describes how to back up Cisco CallManager data and restore the Cisco IP Telephony Applications Server and Cisco CallManager data.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/install/backup/b_r321.htm

Online only

Installing and Configuring the Cisco Customer Directory Configuration Plugin

This document describes how to install and configure Microsoft Active Directory Server or Netscape Directory Server on the Cisco IP Telephony Applications Server.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_0/install/index.htm

Online only

Personal Directory Configuration Guide

This document describes how to install, configure, and use the Cisco IP Phone Address Book Synchronizer and the Personal Directory services: Personal Address Book and Personal Fast Dials.

http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/config/index.htm

Online only

Release Notes for Cisco CallManager Release 3.2(2a)

This document lists and describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco CallManager release 3.2(2a).

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/rel_note/322cmrn.htm

Online only

Cisco IP Telephony BIOS and Operating System Version Roadmap

This document lists the latest operating system and BIOS upgrades for Cisco CallManager, Cisco Conference Connection, Personal Assistant, and Customer Response Applications.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.htm

Online only

Cisco CallManager Compatibility Matrix

This document lists Cisco CallManager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

Online only


Ordering Documentation

Registered Cisco.com Users

If you are a registered Cisco.com user (Cisco direct customer, you can order documentation as follows:

Printed copies of Cisco product documentation are available from the Networking Products MarketPlace at the following URL:

http://www.cisco.com/cgi-bin/order/order_root.pl

Part numbers for spare documentation are available from your local account representative or by selecting the documentation product family after choosing a Price List at the following URL:

http://www.cisco.com/cgi-bin/order/pricing_root.pl?service=ViewByFamily1

The Documentation CD is available through the online Subscription Store at the following URL:

http://www.cisco.com/cgi-bin/order/order_root.pl

Nonregistered Cisco.com Users

If you are not a registered Cisco.com user, you can order printed copies of Cisco product documentation through a local account representative by calling Cisco Worldwide Sales at 800 553-NETS(6387).

Additional Information

If you ordered printed documentation with your product order it is shipped separately from your product order.

Documentation CD

Your product shipped with a Cisco Documentation CD, which is updated monthly and may be more current than the printed documentation. You can sign up to receive the monthly Documentation CD (product number DOC-CONDOCCD=) at the following URL:

http://www.cisco.com/cgi-bin/order/order_root.pl

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com