Table Of Contents
Cisco CallManager Documentation Guide for Release 3.1(4b)
Product Documentation Set
Cisco CallManager ships with a small set of hard-copy documentation. The hard-copy, in-box documentation provides information for installation and initial configuration. Table 1 lists the documentation that ships with your Cisco CallManager system. You can access the URL listed for each document at www.cisco.com on the World Wide Web.
Related Product Documentation
Table 2 lists additional documentation that is available on the World Wide Web, at www.cisco.com, and in hard-copy format.
Table 2 Related Documentation
Document Title and Description URL Part Number
Cisco CallManager Administration Guide
The Cisco CallManager Administration Guide provides step-by-step instructions for configuring, maintaining, and administering the Cisco CallManager voice over IP network.
Online onlyTable 2
Cisco CallManager System Guide
The Cisco CallManager System Guide provides descriptions of the Cisco CallManager system and its components, configuration checklists, and links to associated Cisco CallManager Administration Guide procedures.
Bulk Administration Tool User Guide, Release 4.2(1)
This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices.
Cisco CallManager Serviceability Administration Guide
This document describes how to configure alarms, traces, and other reporting for Cisco CallManager serviceability and remote serviceability.
Cisco CallManager Attendant Console Installation and Administration Guide, Release 1.1(1)
This document, intended for the system administrator, provides a configuration checklist, examples, and step-by-step instructions for installing and configuring the Cisco CallManager Attendant Console.
Cisco CallManager Attendant Console User Guide, Release 1.1(1)
This document provides reference and procedural information for users who are operating the Cisco CallManager Attendant Console. Release 1.1(1) provides localized versions of the Cisco CallManager Attendant Console User Guide in 10 languages.
Cisco WebAttendant User Guide, Release 3.1
This document provides reference and procedural information for using Cisco WebAttendant.
Release Notes for Cisco CallManager Release 3.1(4b)
This document lists and describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco CallManager release 3.1(4b).
Upgrading Cisco CallManager Release 3.1(4b)
This document describes how to upgrade your Cisco IP Telephony Applications Server via the web or CD-ROM.
Backing Up and Restoring Cisco CallManager, Release 3.1
This document describes how to back up Cisco CallManager data and restore the Cisco IP Telephony Applications Server and Cisco CallManager data.
Installing and Configuring the Cisco Customer Directory Configuration Plugin
This document describes how to install and configure Microsoft Active Directory Server or Netscape Directory Server on the Cisco CallManager server.
Personal Directory Configuration Guide
This document describes how to install, configure, and use the Cisco IP Phone Address Book Synchronizer and the Personal Directory services: Personal Address Book and Personal Fast Dials.
Troubleshooting Guide for Cisco CallManager
This document describes common troubleshooting procedures that are associated with Cisco CallManager administrative tasks.
Cisco IP Telephony BIOS and Operating System Version Roadmap
This document lists the latest operating system and BIOS upgrades for Cisco CallManager, Cisco Conference Connection, Personal Assistant, and Customer Response Applications.
Cisco CallManager Compatibility Matrix
This document lists Cisco CallManager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.
The way in which you place an order depends on whether you are a Cisco.com user.
Registered Cisco.com Users
If you are a registered Cisco.com user (Cisco direct customer, you can order documentation as follows:
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•The Documentation CD-ROM (product number DOC-CONDOCCD=) is available through the online Subscription Store at the following URL:
Nonregistered Cisco.com Users
If you are not a registered Cisco.com user, you can order printed copies of Cisco product documentation through a local account representative by calling Cisco Worldwide Sales at 800 553-NETS(6387).
If you ordered printed documentation with your product order it is shipped separately from your product order.
Your product shipped with a Cisco Documentation CD-ROM, which is updated monthly and may be more current than the printed documentation. You can sign up to receive the monthly Documentation CD-ROM (product number DOC-CONDOCCD=) at the following URL:
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
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