Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

adding lines

field descriptions for BAT spreadsheet 3-68

field descriptions for template 3-21

to existing phones 3-65

to existing phones using BAT spreadsheet 3-67

to existing user device profiles 3-65

to phone template 3-4

associating file format for text-based CSV file 3-44, 6-19

authentication proxy rights

adding phones with users 4-27

enable when adding users 4-7

updating users 4-14

auto-registration, enabled for TAPS 10-3

auto-registration options, configuring 10-11

B

BAT

application overview 1-1

browser requirements 1-16

configuration process overview 1-3

error messages 11-3

installation overview 2-1

installing 2-3

location of export log files 8-15

location of report log files 9-14

log files location 11-1

logging on 1-18

online help 1-19

specifications 1-16

starting 1-17

stopping transactions 1-20

troubleshooting 11-3

troubleshooting performance 11-6

uninstalling 2-4

upgrading 2-2

user interface, navigating 1-18

using the menus 1-18

version 1-19

BAT.xlt, see BAT spreadsheet

BAT export utility, see exporting

BAT spreadsheet

adding lines to existing phones 3-67

BAT.xlt file location 2-4

Catalyst 6000 FXS ports 7-20

field descriptions

adding lines 3-68

updating users 4-11

user device profile 6-10

installing BAT.xlt 2-4

IPMA custom manager assistant for proxy mode 5-16

IPMA default manager assistant 5-14

IP telephony devices 3-28

manager assistant associations 5-13

overview 1-11

phones 3-28

phones with users 4-24

user device profile 6-8

users 4-2

using for CSV data file 1-11

VG200 gateway (FXS or FXO) 7-11

VG200 gateway for T1 CAS or T1/E1 PRI 7-13

BAT spreadsheet (BAT.xlt) file location 2-4

browser requirements 1-16

C

calling party number modification

adding phones with users 4-27

enable when adding users 4-7

updating users 4-14

call park retrieval

adding phones with users 4-27

enable when adding users 4-7

updating users 4-14

Catalyst 6000 FXS ports

creating CSV data file 7-20

creating template 7-19

deleting ports 7-25

field descriptions for template 7-55

inserting to Cisco CallManager 7-22

overview 7-18, 7-19

text-based CSV file, creating A-24

text-based CSV file format A-25

updating 7-24

Cisco CallManager

configuring TAPS 10-7

enable auto-registration for TAPS 10-3

inserting

Catalyst 6000 FXS ports 7-22

CTI ports 3-47

H.323 clients 3-47

IPMA manager-assistant associations 5-18

phones 3-47

phones with users 4-26

user device profiles 6-22

users 4-6

VG200 gateway ( FXS or FXO) 7-15

VG200 gateway (T1 CAS or T1/E1 PRI) 7-15

overview of inserting records 1-14

Cisco Catalyst 6000 FXS Analog Interface Modules, see Catalyst 6000 FXS ports

Cisco CRS

configuring TAPS 10-8

required for TAPS 10-2

troubleshooting TAPS 11-8

uninstalling TAPS 10-9

Cisco Customer Response Solutions, see Cisco CRS

Cisco IP IVR

required for TAPS 10-2

Cisco IPMA Configuration Wizard 5-2

Cisco IP Manager Assistant, see IPMA

Cisco VG200 gateway, see VG200 gateway

configuring Cisco CallManager records, process 1-3

copying

file format for text-based CSV 6-17

file format for text-based CSV file 3-41

phone template 3-8

template 6-6

CSV, comma separated values text file 1-2, A-1

CSV, text-based

Catalyst 6000 FXS ports, creating A-24

Catalyst 6000 FXS ports format A-25

CTI ports format A-5

CTI ports-users format A-5

FXO or FXS ports format A-22

H.323 clients format A-5

H.323 client-users format A-5

IP phone, VGC phone, VGC Virtual Phone format A-4

manager assistant associations

creating A-19

custom format A-20

manager assistant default formats A-20

overview A-1

phones

creating A-2

export file, all details A-7

options 3-39

tips for creating A-3

with users format A-4

T1 CAS, T1/E1 PRI format A-23

user device profile format A-15

user device profile options 6-15

user device profiles

creating A-14

export file A-17

two lines format A-16

users

creating A-10

format A-11

updating A-13

VG200 gateways, creating A-21

CSV data file

adding new devices 1-7

overview 1-6

updating existing devices 1-7

using BAT spreadsheet (BAT.xlt) 1-11

CTI application use

adding phones with users 4-27

enable when adding users 4-7

phones 3-47

updating users 4-14

CTI ports

deleting 3-69

dummy MAC address, using 3-48, 4-26

enable CTI application use 3-47

text-based CSV format A-5

CTI ports-users

text-based CSV format A-5

custom file

deleting IPMA managers 5-23, 5-26

deleting phones 3-71

deleting users 4-18

updating phones 3-51

using 1-8

using to reset password and PIN 4-21

D

deleting

Catalyst 6000 FXS ports 7-25

file format for text-based CSV file 3-44, 6-19

IPMA assistants 5-24

IPMA managers 5-21

manager-assistant associations 5-20

phones using custom files 3-71

phones using query 3-70

phone template 3-9

template 6-7

user device profiles 6-26

users 4-16

VG200 gateway 7-17

directory number

lifting restrictions 10-14

list of restricted 10-16

remove all restrictions from TAPS 10-15

restricting from TAPS 10-13

securing from TAPS 10-12

template for gateway 7-3

downloading phone configuration using TAPS 10-19

dummy MAC address 3-30, 3-48, 4-26

generate a list 9-6

E

E1 PRI

adding VG200 gateway to Cisco CallManager 7-15

creating CSV file for VG200 gateway 7-13

field descriptions for VG200 gateway template 7-42

text-based CSV file format A-23

endpoint identifiers, updating 7-9

error messages, BAT 11-3

exported fields

all phone details 8-4

all user device profile details 8-12

default phone details 8-3

default user device profile details 8-13

exporting

fields

all phone details 8-4

all user device profile details 8-12

default phone details 8-3

default user device profile details 8-13

locating log files 8-15

locating phone records 8-7

moving records from one Cisco CallManager to another 8-2

overview 8-1

phone records options 8-3

phones with more than one user 8-8

steps for exporting phone records 8-5

user device profile options 8-14

user device profile records format 8-11

user records format 8-8

user records options 8-10

using export files 1-8

F

field descriptions

adding or updating lines 3-21

BAT spreadsheet

adding lines 3-68

updating users 4-11

user device profile 6-10

Catalyst 6000 FXS ports template 7-55

gateway directory number template 7-27

ground start 7-34

loop start 7-34

phone template 3-9

updating lines 3-61

updating users with BAT spreadsheet 4-11

user device profile template 6-3

VG200 gateway - FXO template 7-34

VG200 gateway- FXS template 7-31

VG200 gateway - T1/E1 PRI template 7-42

VG200 gateway - T1 CAS template 7-36

field descriptions for template 7-31

file format for text-based CSV file

associating 3-44, 6-19

copying 3-41, 6-17

creating phone 3-40

creating user device profile 6-15

deleting 3-44, 6-19

modifying 3-43, 6-18

overview 1-8

FXO

creating CSV file for VG200 gateways 7-11

field descriptions for template 7-34

inserting VG200 gateway to Cisco CallManager 7-15

text-based CSV file format for VG200 gateway A-22

FXS

Catalyst 6000 ports

creating CSV data file 7-20

deleting 7-25

field descriptions for template 7-55

inserting to Cisco CallManager 7-22

text-based CSV format A-25

updating 7-24

creating template for Catalyst 6000 ports 7-19

gateway directory number template, creating 7-3

VG200 gateways 7-31

creating CSV file 7-11

inserting to Cisco CallManager 7-15

text-based CSV file format A-22

G

gateway directory number template

creating 7-3

field descriptions 7-27

gateways

Cisco Catalyst 6000 FXS ports overview 7-18

Cisco VG200 overview 7-1

ground start, field description 7-34

H

H.323 clients

deleting 3-69

text-based CSV format A-5

H.323 client-users

text-based CSV format A-5

halting TAPS 10-10

help, online 1-19

I

inserting records to Cisco CallManager, overview 1-14

installing

BAT overview 2-3

BAT prerequisites 2-3

no backward template migration 2-2

no template migration when upgrading from release 3.0(3) 2-2

overview 2-1

TAPS overview 10-5

TAPS prerequisites 10-5

template migration during upgrade 2-2

instructions, TAPS for end-users 10-19

IPMA

assistant template for proxy mode 5-4

creating CSV data file 5-13

deleting assistants

described 5-24

using custom file 5-26

using query 5-25

deleting manager-assistant associations 5-20

deleting managers

described 5-21

using custom file 5-23

using query 5-22

generating reports 9-13

inserting manager-assistant associations 5-18

manager and assistant line configurations, proxy mode 5-4

manager and assistant shared line configurations 5-12

manager template for proxy mode 5-3

overview 5-1

phones

assistant configuration options 5-6

manager configuration options 5-6

proxy line example 5-7

proxy lines on existing 5-9

proxy lines on new 5-8

proxy mode 5-2

shared line example 5-12

shared line mode 5-10

setting up phones and lines 5-2

text-based CSV file, creating A-19

text-based CSV file custom format A-20

IPMA Configuration Wizard 5-2

IP telephony devices

supported with BAT 3-1

text-based CSV file format A-4

IP telephony devices, see phones

L

language prompts for TAPS 10-4, 10-16

lines

adding or updating on template 3-4

field descriptions in template for adding or updating 3-21

master phone template 1-5

maximum number 3-5

updating 3-59

updating to user device profiles 6-25

log files

export log files 8-15

file naming convention 9-15, 11-2

locations 11-2

report log files 9-14

viewing 11-2

logging on to BAT 1-18

loop start, field description 7-34

M

master phone template 1-5

modifying

file format for text-based CSV 6-18

file format for text-based CSV file 3-43

phone template 3-7

N

NM-1V 7-5

NM-2V 7-5

NM-HDV 7-5

O

overriding template values 1-6

overview

BAT application 1-1

BAT spreadsheet 1-11

Catalyst 6000 FXS ports 7-19

Cisco IPMA 5-1

CSV data file 1-6

exporting records 8-1

file formats for text-based CSV files 1-8

inserting records to Cisco CallManager 1-14

installing BAT 2-1

reports 9-1

TAPS tool 10-1

templates 1-5

text-based CSV files A-1

troubleshooting BAT and TAPs 11-1

user device profiles 6-1

users 4-1

validating 1-13

VG200 gateways and ports 7-2

P

passwords

phones with users, adding 4-27

resetting 4-19

phones

adding

IP services 3-5

lines 3-4

lines to existing 3-65

new 3-2

speed dial settings 3-6

with users 4-22

creating text-based CSV file A-2

deleting 3-69

dummy MAC address, using 3-30, 3-48, 4-26

dummy MAC addresses list 9-6

enable CTI application use 3-47

export file with all details A-7

exporting records options 8-3

exporting records steps 8-5

generating reports 9-2

insert to Cisco CallManager 3-47

IPMA assistant 5-6

IPMA manager configuration 5-6

locating export records 8-7

proxy mode for IPMA 5-2

reloading configurations 10-3

report options 9-4

steps for adding 3-2

template

copying 3-8

creating new 3-4

deleting 3-9

field descriptions 3-9

for IP telephony devices 3-4

modifying 3-7

text-based CSV format A-4

updating 3-49

updating lines 3-59

updating with custom file 3-51

updating with query 3-49

using TAPS to configure 10-3

validating records 3-45

phones with users

inserting to Cisco CallManager 4-26

text-based CSV format A-4

using BAT spreadsheet 4-24

validating records 4-25

PINs

phones with users, adding 4-28

resetting 4-19

prerequisites

BAT 2-3

TAPS 10-5

Q

query

customizing a filter 1-8

deleting IPMA assistants 5-25

deleting IPMA managers 5-22

deleting phones 3-70

deleting users 4-16

updating lines 6-25

updating lines, using 3-59

updating phones 3-49

using to reset password and PIN 4-19

R

reports

dummy MAC addresses 9-6

IPMA manager assistant 9-13

locating log files 9-14

overview 9-1

phone options 9-4

phones 9-2

user device profile 9-8

user device profile options 9-10

users 9-6

VG200 gateway 9-11

resetting password and PIN

for all users 4-14

using custom file 4-21

using query 4-19

resetting phones

after update 3-73

using custom file 3-75

using query 3-73

restarting phones

after update 3-73

using custom file 3-75

using query 3-73

retaining user records when updating 4-10

S

securing directory numbers from TAPS 10-4, 10-12

services, adding or updating 3-5

specifications for BAT 1-16

speed dial settings, adding or updating 3-6

starting

BAT 1-17

TAPS 10-10

stopping

BAT transactions 1-20

TAPS 10-10

sub-unit 7-5

T

T1 CAS

adding VG200 gateway to Cisco CallManager 7-15

creating CSV data file for VG200 gateway 7-13

field descriptions for VG200 template 7-36

text-based CSV file format A-23

T1 PRI

adding VG200 gateway to Cisco CallManager 7-15

creating CSV file for VG200 gateway 7-13

field descriptions for VG200 gateway template 7-42

text-based CSV file format A-23

TAPS

Cisco CRS required 10-2

Cisco IP IVR required 10-2

completing uninstallation 10-9

configuring auto-registration options 10-11

configuring in Cisco CallManager 10-7

configuring on Cisco CRS server 10-8

enable auto-registration 10-3

halting 10-10

installation overview 10-5

instructions for end-users 10-19

language prompts 10-4

adding 10-16

removing 10-18

log files location 11-7

overview 10-1

reloading configurations 10-3

requirements 10-2

securing directory numbers 10-4, 10-12

setting options for using 10-11

setting user locales 10-16

starting 10-10

stopping 10-10

troubleshooting 11-7

uninstalling 10-8

template

migration during upgrade 2-2

no backward migration 2-2

templates

adding or updating IP services 3-5

adding or updating lines 3-4

adding or updating speed dial settings 3-6

BAT template overview 1-5

copying 6-6

copying phone 3-8

deleting 6-7

deleting phone 3-9

field descriptions

adding or updating lines 3-21

Catalyst 6000 FXS ports 7-55

gateway directory number 7-27

phone 3-9

user device profiles 6-3

VG200 gateway - FXO template 7-34

VG200 gateway - FXS 7-31

VG200 gateway - T1 CAS gateway 7-36

master phone 1-5

modifying 6-5

modifying phone 3-7

overriding values 1-6

template type

Catalyst 6000 FXS ports 7-19

gateway directory number 7-3

IPMA assistant for proxy mode 5-4

IPMA manager for proxy mode 5-3

IP telephony devices 3-4

phones 3-4

user device profiles 6-3

VG200 gateway 7-4

troubleshooting

BAT 11-3

BAT performance 11-6

overview 11-1

TAPS 11-7

troubleshooting message

BAT spreadsheet gives a compilation error while exporting data 11-3

CSV data files do not match phone template/sample file 11-4

errors occur when using dummy MAC address option 11-4

export to BAT does not work in BAT.xlt file 11-3

MAC address values are not allowed in CSV file if dummy MAC address option selected 11-6

port identifier contains invalid endpoint prefix 11-5

port identifier contains invalid port number 11-5

port number not configured in template 11-5

selected template does not contain DN details for directory number 11-5

the page cannot be displayed 11-4

when Cisco CRS starts, JTAPI shows partial service or out of service 11-8

when dialing TAPS number, caller hears busy 11-8

U

UDP, see user device profiles

uninstalling

BAT 2-4

removing TAPS from Cisco CRS server 10-9

TAPS 10-8

updating

lines to user device profiles 6-25

phone configuration using TAPS 10-19

updating lines

field descriptions 3-61

upgrading BAT 2-2

user device profiles

adding lines to existing 3-65

BAT spreadsheet

field descriptions 6-10

using 6-8

creating CSV data file 6-8

deleting 6-26

export file format 8-11

export file with all details A-17

exporting record options 8-14

inserting to Cisco CallManager 6-22

overview 6-1

removing 6-26

report options 9-10

reports, generating 9-8

steps for adding 6-1

template

copying 6-6

creating 6-3

deleting 6-7

modifying 6-5

text-based CSV file, creating A-14

text-based CSV file format A-15

updating lines 6-25

validating records 6-20

users

adding overview 4-1

adding with phones 4-22

authentication proxy rights 4-7

calling party number modification 4-7

call park retrieval 4-7

creating CSV data file 4-2

CTI application use 4-7

deleting 4-16

using custom file 4-18

using query 4-16

exported records format 8-8

exporting records 8-10

field descriptions for updating with BAT spreadsheet 4-11

generating reports 9-6

inserting to Cisco CallManager 4-6

resetting passwords and PINs 4-19

retaining stored values 4-10

text-based CSV file, creating A-10

text-based CSV file, updating A-13

text-based CSV format A-11

updating 4-9

updating users field descriptions 4-11

users with phones

inserting to Cisco CallManager 4-26

using BAT spreadsheet 4-24

validating records 4-25

V

validating

options 1-13

overview 1-13

phone and user records 4-25

phone records 3-45

user device profile records 6-20

version, finding 1-19

VG200 gateway

adding gateways and ports 7-2

creating CSV data file for FXS or FXO 7-11

creating CSV data file for T1 CAS or T1/E1 PRI 7-13

creating template 7-4

creating text-based CSV file A-21

deleting gateway 7-17

field descriptions

FXO template 7-34

FXS template 7-31

T1/E1 PRI template 7-42

T1 CAS template 7-36

generating reports 9-11

inserting to Cisco CallManager (FXS or FXO) 7-15

inserting to Cisco CallManager (T1 CAS or T1/E1 PRI) 7-15

overview 7-1

updating endpoint identifiers 7-9

VIC-2FXO 7-6

VIC-2FXS 7-5

viewing log files 11-2

VWIC-1MFT-E1 7-6

VWIC-1MFT-T1 7-6

VWIC-2MFT-E1 7-6

VWIC-2MFT-T1 7-6