-
Cisco CallManager System Guide, Release 3.3(4)
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Index
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Preface
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Introduction
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Cisco IP Telephony Overview
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System Configuration Overview
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System-Level Configuration Settings
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Clustering
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Redundancy
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Call Admission Control
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Cisco TFTP
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Device Support
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Services
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Auto-Registration
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Partitions and Calling Search Spaces
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Understanding Route Plans
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Understanding the LDAP Directory
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Managing User Directory Information
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Media Resource Management
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Conference Bridges
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Transcoders
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Music On Hold
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Media Termination Points
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Cisco Catalyst DSP Resources for Transcoding and Conferencing
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Voice Mail Connectivity to Cisco CallManager
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SMDI Voice Mail Integration
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Cisco Unity Messaging Integration
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Cisco uOne Voice Messaging Integration
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Cisco DPA Integration
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Call Park
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Call Pickup and Group Call Pickup
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Cisco IP Phone Services
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Cisco CallManager Extension Mobility and Phone Login Features
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Cisco CallManager Attendant Console
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Cisco IP Manager Assistant
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Understanding Voice Gateways
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Cisco IP Phones
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Computer Telephony Integration
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Cisco ATA 186
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Administrative Tools Overview
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Administrative Accounts and Passwords
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FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAR
explained 4-11
access
restricting with partitions 28-2
accounts
administrator
described 38-2
more information 38-4
overview 38-1
SQL sa 38-4
SQLSvc
described 38-3
administrator
account
described 38-2
more information 38-4
overview 38-1
SQL sa account 38-4
SQLSvc account
described 38-3
tools
BAT 37-1
CAR 37-2
Cisco CallManager Serviceability 37-2
more information 37-7
overview 37-1
remote network management 37-3
analog station interface (ASI) 33-13
application profiles 15-2
Attendant Console, Cisco CallManager
configuration 31-16
installation 31-16
more information 31-18
audio quality 7-1
automated alternate routing (AAR)
dial prefix matrix example (table) 4-13
example 4-12
explained 4-11
line/DN and AAR groups (table) 4-13
Automated Attendant service 15-4
auto-registration
configuration checklist (table) 11-3
described 11-1
more information 11-4
understanding 11-1
AVVID, Cisco
applications 2-3
call processing 2-3
components 2-2
infrastructure 2-4
B
balanced call processing
explained 5-6
illustrated (figure) 5-8
bandwidth
allocation of 7-1
calculations for admission control 7-5
used by Cisco CallManager 4-5
used by codec types (table) 4-6
barge
described 34-26
BAT 37-1
Bulk Administration Tool (BAT) 37-1
buttons
directories button 34-33
messages button 34-32
C
call admission control 4-10
gatekeepers
components 7-10
explained 7-8
in a distributed setting (figure) 7-9
locations
explained 7-2
illustrated (figure) 7-2
more information 7-14
overview 7-1
trunks 7-8
call back
described 34-27
call control 16-3
Call Detail Records (CDR) 37-4
call failure, avoiding 20-5
call forward
described 34-27
in multiple voice-mail systems 22-7
multiple voice-mail systems examples 22-8
calling search spaces
dependency records 12-3
examples 12-2
explained 12-1
guidelines and tips 12-3
list of topics 12-1
more information 12-4
call park
configuration checklist (table) 27-3
described 34-28
more information 27-3
overview 27-1
call pickup
configuration checklist (table) 28-3
dependency records 28-2
described 34-28
guidelines and tips 28-2
more information 28-4
overview 28-1
restricting access 28-2
understanding 28-1
updating configurations 28-4
using with partitions 28-2
call preservation
scenarios (table) 9-9
call processing
balanced load
explained 5-6
illustrated (figure) 5-8
by Cisco CallManager 2-3
combined with redundancy (figure) 6-5
call transfer using hookflash 22-9
call waiting
described 34-27
CAR
overview 37-2
Catalyst 4000
4224 access gateway switch 33-11
access gateway module 33-11
described 21-13
in gateway mode (figure) 21-14
voice gateway modules 33-8
Catalyst 4224 Access Gateway Switch 33-11
Catalyst 6000
Cisco Communication Media Module 33-10
configuration illustrated (figure) 21-16
described 21-15
FXS analog interface module 33-10
hookflash transfer 33-9
T1/E1 line card 33-9
voice gateway modules 33-8
Catalyst DSP
more information 21-17
overview 21-1
requirements and system limits 21-16
resource manager 21-4
resource matrix (table) 21-3
understanding 21-2
Catalyst MTP 21-5
Catalyst switches
4000 family 21-13
6000 family 21-15
conferencing services
described 21-11
illustrated (figure) 21-13
CDR
described 37-4
removing records 37-6
service parameters 37-5
CDR Analysis and Reporting (CAR) 37-2
channel associated signaling (CAS) 33-3
Cisco Access Analog Station Gateways, AS-2, AS-4, AS-8 33-5
Cisco Access Analog Trunk Gateways, AT-2, AT-4, AT-8 33-5
Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 33-5
Cisco Architecture for Voice, Video, and Integrated Data (Cisco AVVID) 2-2
Cisco ATA 186
configuration checklist (table) 36-3
connecting to Cisco CallManager 36-2
more information 36-3
Cisco AVVID
applications 2-3
call processing 2-3
components 2-2
infrastructure 2-4
Cisco CallManager
additional documentation 1-2
bandwidth usage 4-5
benefits 1-2
call processing 2-3
CTI redundancy 35-5
described 10-2
groups
described 6-2
illustrated (figure) 6-3
groups, configuring 4-1
introduction 1-1
key features 1-2
LDAP directory 14-1
more information 1-2
redundancy 6-1
remote network management
features (table) 37-4
overview 37-3
restart conditions (table) 10-2
supported voice codecs 4-5
voice mail connectivity 22-1
Cisco CallManager Attendant Console
configuration 31-16
dependency records 31-17
installation 31-16
more information 31-18
Cisco CallManager System Guide
conventions xxii
organization xx
related documentation xxi
Cisco CDR Insert service 10-3
Cisco Communication Media Module (CMM) 33-10
Cisco CTIManager service 10-3
Cisco Database Layer Monitor service 10-4
Cisco DPA
illustrated (figure) 26-3
integration overview 26-1
more information 26-4
Cisco Extended Functions
described 10-5
Cisco Extension Mobility service 10-6
Cisco IAD2420 Integrated Access Device 33-8
Cisco ICS 7750
ASI cards 33-13
ASI features 33-13
MRP cards 33-12
MRP features 33-12
Cisco Integrated Communications System (ICS) 7750, see Cisco ICS 7750
Cisco IP Communicator
phone button template 34-13
Cisco IP Manager Assistant
described 32-1
service 10-7
softkey templates
described 34-19
Cisco IP Phone
disabling the GARP setting 34-29
disabling the PC Port setting 34-30
disabling the PC Voice VLAN Access setting 34-30
disabling the Setting Access setting 34-30
disabling the Web Access setting 34-29
Cisco IP Phones
12 SP+, described 34-10
30 VIP, described 34-11
7902G, described 34-7
7905G, described 34-7
7910, described 34-6
7912G, described 34-5
7914 Expansion Module, described 34-6
7920, described 34-5
7935, described 34-10
7936, described 34-9
7940, described 34-4
7960, described 34-4
7970, described 34-3
hardening 34-29
IP Communicator, described 34-8
overview 34-1
Cisco IP Phone Services
configuration checklist (table) 29-4
dependency records 29-3
guidelines and tips 29-3
more information 29-5
overview 29-1
understanding 29-2
Cisco IP SoftPhone 15-5
Cisco IP telephony
configuring system 3-1
more information 2-5
overview 2-1
Cisco IP Voice Media Streaming Application service 10-8
Cisco JTAPI
using user directory 15-2
Cisco Messaging Interface (CMI) 23-4
Cisco Messaging Interface (CMI) service 10-8
Cisco MOH Audio Translator service 10-9
Cisco RIS Data Collector service 10-11
Cisco Telephony Call Dispatcher (TCD) service 10-11
Cisco TFTP service
alternate paths 8-8
configuration checklist (table) 8-9
described 10-12
list of topics 8-1
more information 8-9
overview 8-1
understanding 8-3
Cisco Unified Open Network Exchange (Cisco uOne) 25-1
Cisco Unity
configuration checklist (table) 24-4
connections with the phone system (figure) 24-3
messaging integration
description 24-2
overview 24-1
more information 24-6
system requirements 24-2
Cisco uOne
configuration checklist (table) 25-3
configuring CallManager for uOne 25-1
more information 25-5
MWI on/off numbers, setting 25-2
understanding 25-1
Cisco VG200 Voice Gateway 33-4
Cisco VG248 Analog Phone Gateway
configuring 33-6
description 33-6
gateway redundancy 33-21
closest-match routing 13-9
clusters
balanced call processing
explained 5-6
illustrated (figure) 5-8
communication between 5-5
communication within 5-4
compared to groups 6-2
configuration checklist (table) 5-9
described 5-1
illustrated (figure) 5-3
list of topics 5-1
more information 5-10
overview 5-1
redundancy 5-4
CMI
described 10-8
redundancy
described 23-4
illustrated (figure) 23-5
CMLocal date/time group 4-2
codecs
bandwidth used per call (table) 4-6
G.711 4-5
G.723 4-5
G.729 4-5
GSM 4-5
supported by Cisco CallManager 4-5
wideband 4-5
communication
between clusters 5-5
within a cluster 5-4
communication protocols, gateway 33-14
compression of voice stream 21-6
Computer Telephony Integration (CTI) 35-1
conference bridge
dependency records 17-6
conference bridges
ad hoc
described 17-4
initiating 17-4
configuration checklist (table) 17-7
guidelines and tips 17-6
meet-me
described 17-4
initiating 17-5
more information 17-8
overview 17-1
updating configurations 17-8
conference devices
hardware
described 17-3
MTP WS-X6608 DSP service card 17-3
NM-HDV network modules 17-3
software, described 17-4
understanding 17-2
conferencing
across an IP WAN 21-8
Catalyst DSP requirements 21-16
caveats for Catalyst conferencing 21-17
design details 21-11
using Catalyst DSP 21-1
with Catalyst switches
described 21-11
illustrated (figure) 21-13
configuration
files for devices 9-2
settings
checklist (table) 4-16
list of topics 4-1
conventions xxii
CTI
application failure 35-6
applications 35-2
configuration checklist (table) 35-7
controlled devices 35-3
CTIManager
redundancy 35-6
dependency records 35-4
IP phones 35-3
list of topics 35-1
more information 35-8
ports
route points 35-3
D
database
monitor 10-4
publisher 5-4
redundancy 6-6
subscriber 5-4
date/time groups
CMLocal 4-2
described 4-2
DDI 13-10
default settings
for devices 4-3
dependency records
calling search spaces 12-3
call pickup and group call pickup 28-2
Cisco CallManager Attendant Console 31-17
Cisco IP Phone Services 29-3
conference bridge 17-6
CTI 35-4
MTP 20-7
partitions 12-3
route plans 13-17
system-level settings 4-15
transcoders 18-5
device pools
updating 4-10
devices
accessing TFTP server 8-5
associating to a user 15-3
Cisco uOne
ports 25-1
conference
hardware 17-3
software 17-4
understanding 17-2
configuration files 9-2
CTI control 35-3
defaults 4-3
distributing for redundancy 6-4
firmware loads 9-3
identifying TFTP server 8-6
load descriptions (table) 9-4
MTP
characteristics 20-5
support
list of topics 9-1
more information 9-10
supported 9-1
transcoders
resetting 18-5
updating firmware loads 9-6
using Cisco TFTP 8-3
using DHCP 8-3
DHCP
and devices 8-3
dial plans
accessing gateways 33-19
digital signal processor (DSP) 21-1
digital trunk gateway
DT-24+/DE-30+ 33-5
directories button
configuring 34-33
directory
associating devices 15-3
Automated Attendant 15-4
Cisco CallManager using LDAP 14-1
configuration checklist (table) 15-8
extending enterprise directory schema 14-4
extension mobility 15-4
LDAP overview 14-1
managing user entries 14-5
migrating to enterprise directory 14-4
replication of enterprise directory 14-5
user, managing 15-1
user information 15-2
user profiles 15-2
using existing directory 14-2
directory numbers
understanding shared line appearances 34-25
discard digits instructions (DDI) 13-10
document
conventions xxii
organization xx
documentation
related xxi
DPA 7630/7610
functionality 26-2
illustrated (figure) 26-3
purpose 26-3
understanding 26-2
DSP resource manager 21-4
DSPRM 21-4
E
E1 Primary Rate Interface (PRI) 33-3
enterprise parameters
described 4-10
extension mobility
described 30-1
user device profile 15-4
user directory 15-4
external route plan wizard
described 13-11
generated route filters 13-12
generated route groups 13-13
generated route lists 13-14
generated route patterns 13-16
F
features
call park 27-1
call pickup
guidelines and tips 28-2
overview 28-1
Cisco IP Manager Assistant
overview 32-1
Cisco IP Phone Services 29-1
extension mobility
overview 30-1
group call pickup 28-1
music on hold (MOH) 19-1
phone features (table) 34-17
phone login
overview 30-1
firmware loads
described 9-3
updating 9-6
Foreign Exchange Office (FXO) 33-3, 33-16
Foreign Exchange Station (FXS) 33-3, 33-16
G
G.711 4-5
G.723 4-5
G.729 4-5
gatekeepers
and call admission control (figure) 7-9
configuration checklist (table) 7-13
configuring 7-10
configuring in Cisco CallManager 7-12
configuring on the router 7-10
described 7-8
gateways
Catalyst 4000
in gateway mode (figure) 21-14
Catalyst 4000 Access Gateway Module 33-11
Catalyst 4224 gateway 33-11
Catalyst 6000
configuration illustrated (figure) 21-16
Catalyst 6000 FXS Analog Interface Module 33-10
Catalyst 6000 T1/E1 and Services Module 33-9
Cisco Communications Media Module 33-10
Cisco ICS 7750 33-11
Cisco IOS H.323 devices 33-13
Cisco IP telephony 33-4
communication protocols (table) 33-14
configuration checklist (table) 33-22, 33-23
control protocols 33-1
dependency records 33-19
failover and failback 33-20
H.323 devices list 33-13
models (table) 33-14
more information 33-24
overview 33-1
port types (table) 33-14
related to dial plans 33-19
standalone
analog station 33-5
analog trunk 33-5
digital trunk 33-5
IAD2420 33-8
VG200 voice 33-4
VG248 analog phone 33-6
summary of voice gateways (table) 33-14
supported protocols 33-2
trunk interfaces 33-1
list of TDM trunks 33-3
table 33-14
Global Directory
advanced user search 15-7
basic user search 15-7
displaying with directories button 34-33
LDAP 15-6
searching 15-6
group call pickup
dependency records 28-2
overview 28-1
understanding 28-1
groups, Cisco CallManager
compared to clusters 6-2
components of 6-2
configuring 4-1
illustrated (figure) 6-3
groups, date/time 4-2
GSM 4-5
H
H.323
Cisco IOS gateways 33-13
clients 34-11
gateways 33-13
IOS gateway redundancy 33-21
used in voice gateways 33-2
hardware conferences
limits 16-9
monitoring 16-11
hookflash transfer 33-9
hub-and-spoke topology 7-1
I
image authentication
described 34-28
intercluster
voice mail 22-3
intercluster communication 5-5
internet
ecosystem 2-1
intracluster communication 5-4
introduction
to Cisco CallManager 1-1
IP Phone
disabling the GARP setting 34-29
disabling the PC Port setting 34-30
disabling the PC Voice VLAN Access setting 34-30
disabling the Setting Access setting 34-30
disabling the Web Access setting 34-29
IP Phones, Cisco
12 SP+ 34-10
30 VIP 34-11
7902G 34-7
7905G, described 34-7
7910 34-6
7912G, described 34-5
7914 Expansion Module 34-6
7920, described 34-5
7935 34-10
7936 34-9
7940 34-4
7960, described 34-4
7970, described 34-3
Communicator 34-8
features
barge 34-26
call back 34-27
call forward 34-27
call park 34-28
call pickup 34-28
call waiting 34-27
described 34-26
image authentication 34-28
overview 34-1
supported models
described (table) 34-3
listed 34-2
IP Phone Services, Cisco
configuration checklist (table) 29-4
guidelines and tips 29-3
more information 29-5
overview 29-1
understanding 29-2
IP SoftPhone, Cisco
user directory 15-5
IP telephony
more information 2-5
overview 2-1
redundancy 5-4
J
JTAPI
using user directory 15-2
L
LDAP directory
extending enterprise directory schema 14-4
managing user entries 14-5
migrating to enterprise directory 14-4
more information 14-5
overview 14-1
replication of enterprise directory 14-5
using existing directory 14-2
Lightweight Directory Access Protocol (LDAP) 14-1
load, firmware 9-3
load balancing
distributing devices 6-4
explained 5-6
illustrated (figure) 5-8
locations
and call admission control (figure) 7-2
and regions 4-7
configuration checklist (table) 7-7
described 7-2
interaction with regions 7-4
interaction with regions (figure) 7-5
used in admission control 7-1
M
media control 16-3
Media Gateway Control Protocol (MGCP) 33-2
media resource group lists
configuration checklist (table) 16-8
described 16-5
media resource groups
configuration checklist (table) 16-8
described 16-4
media resource manager
managing MTPs 20-3
using to manage transcoders 18-2
media resources
call control 16-3
described 16-2
management 16-1
media control 16-3
media resource group lists 16-5
media resource groups 16-4
media termination point control 16-3
monitoring 16-9
more information 16-11
music on hold control 16-4
overview 16-1
redundancy 6-6
requirements 16-8
system limits 16-8
unicast bridge control 16-4
media termination point (MTP) 20-1
media termination point control 16-3
messages button 34-32
message waiting
description 22-5
indication 22-5
Message Waiting Indicator (MWI) 25-2
messaging
Cisco Unity
integration description 24-2
integration overview 24-1
Cisco uOne 25-1
MGCP
described 33-2
gateway redundancy 33-20
gateways using 33-16
modules, network
NM-HDV 17-3
MOH
audio translator 10-9
described 19-1
MOH control 16-4
monitoring resources 16-11
servers
limits 16-9
MTP
avoiding call failure/user alert 20-5
Cisco CallManager becomes inactive 20-6
configuration checklist (table) 20-8
dependency records 20-7
device characteristics 20-5
failover and failback 20-6
limits 16-8
managing with media resource manager 20-3
monitoring 16-10
more information 20-8
overview 20-1
planning configuration 20-3
resetting registered devices 20-7
system requirements and limitations 20-6
transcoding 21-5
transcoding caveats 21-16
transcoding services 21-5
understanding 20-1
using transcoders 18-3
MTP WS-X6608 DSP service card 17-3
multiservice route processor (MRP) 33-12
multisite WAN
using centralized MTP transcoding (figure) 21-9
music on hold (MOH)
described 19-1
MWI
on/off numbers 25-2
N
network modules
NM-HDV 17-3
NM-HDV-2E1-60 17-3
NM-HDV-2T1-48 17-3
NM-HDV network modules
NM-HDV-2E1-60 17-3
NM-HDV-2T1-48 17-3
O
organization xx
overview
of Cisco CallManager 1-1
of system configuration 3-1
P
parameters
enterprise
described 4-10
service
Advanced Call Forward Hop Flag 22-7
Block External To External Transfer 34-34
CDR 37-5
MaxStationsInitPerSecond 34-34
Message Waiting Lamp Policy 22-6
Reorder Route List 23-3
Voice Mail Maximum Hop Count 22-7
partitions
dependency records 12-3
examples 12-2
explained 12-1
guidelines and tips 12-3
list of topics 12-1
more information 12-4
name limitations 12-4
restricting access 28-2
using call pickup 28-2
passwords
more information 38-4
overview 38-1
phone
disabling the GARP setting 34-29
disabling the PC Port setting 34-30
disabling the PC Voice VLAN Access setting 34-30
disabling the Setting Access setting 34-30
disabling the Web Access setting 34-29
phone button templates
12 series, default template 34-15
30 SP+, default template 34-15
30 VIP, default template 34-15
7902, default template 34-14
7905, default template 34-14
7910, default template 34-14
7912, default template 34-14
7920, default template 34-14
7940, default template 34-14
7960, default template 34-13
7970, default template 34-13
ATA 186, default template 34-15
conference station 7935, default template 34-14
conference station 7936, default template 34-14
VGC Virtual, default template 34-15
phone hardening
disabling the GARP setting 34-29
disabling the PC Port setting 34-30
disabling the PC Voice VLAN Access setting 34-30
disabling the Setting Access setting 34-30
disabling the Web Access setting 34-29
phone login
described 30-1
phones
administration tips 34-31
associating with users 34-31
button templates
default 34-13
described 34-12
guidelines 34-16
listed by model (table) 34-13
Cisco IP Communicator 34-8
Cisco IP Phone 12 SP+ 34-10
Cisco IP Phone 30 VIP 34-11
Cisco IP Phone 7902G 34-7
Cisco IP Phone 7905G 34-7
Cisco IP Phone 7910 34-6
Cisco IP Phone 7912G 34-5
Cisco IP Phone 7914 Expansion Module 34-6
Cisco IP Phone 7920 34-5
Cisco IP Phone 7935 34-10
Cisco IP Phone 7936 34-9
Cisco IP Phone 7940 34-4
Cisco IP Phone 7960 34-4
Cisco IP Phone 7970 34-3
Cisco IP Phone Services 29-1
configuration checklist (table) 34-36
directories button 34-33
directory numbers 34-25
failover and failback 34-35
features
barge 34-26
call back 34-27
call forward 34-27
call park 34-28
call pickup 34-28
call waiting 34-27
described 34-26
image authentication 34-28
features described (table) 34-17
find all phones 34-32
hardening 34-29
messages button 34-32
methods for adding 34-24
more information 34-37
overview 34-1
search by calling space 34-31
search by description 34-31
search by device pool 34-31
search by device type 34-32
search by MAC address 34-31
search tips 34-31
softkey templates
add application 34-20
configure softkey layout 34-21
described 34-19
supported models
described (table) 34-3
listed 34-2
ports
configuring for SMDI 23-2
CTI
described 34-11
preservation of calls
explained 9-7
scenarios (table) 9-9
protocols
MGCP 33-2
Skinny Client Control Protocol 33-2, 33-6
Skinny Gateway Protocol 33-2, 33-19, 33-20
supported in voice gateways 33-2
publisher of the database 5-4
Q
Q signaling (QSIG) 33-3
QSIG trunk interface 33-3
quality of sound 7-1
R
redundancy
and distributed call processing (figure) 6-5
Cisco CallManager 35-5
Cisco VG248 33-21
CMI
described 23-4
illustrated (figure) 23-5
CTI 35-5
CTIManager 35-6
described 5-4
IOS H.323 gateways 33-21
list of topics 6-1
MGCP gateway 33-20
more information 6-7
of CTI 6-7
of media resources 6-6
of the database 6-6
support for gateways 33-20
types of 6-1
with distributed call processing 6-4
regions
and call admission control 4-7
and locations 4-7
deleting 4-8
described 4-4
example (figure) 4-7
interaction with locations 7-4
interaction with locations (figure) 7-5
modifying 4-8
used with admission control 7-4
used with admission control (figure) 7-5
related documentation xxi
remote network management
features (table) 37-4
for Cisco CallManager 37-3
Reorder Route List service parameter 23-3
requirements
Cisco Unity 24-2
route filters
associated with route lists (table) 13-12
described 13-12
route groups
generated 13-13
related to dial plans 33-19
restrictions 13-3
types, example 13-3
route lists
associated route filters (table) 13-12
described 13-14
restrictions 13-3
types (table) 13-15
types, example 13-4
route patterns
closest-match routing 13-9
considerations for using 13-10
explained 13-10
generated with external route plan wizard 13-16
wildcards and special characters 13-8
route plans
and Cisco Analog Access Gateways (figure) 13-8
and Cisco Digital Access Gateways (figure) 13-6
dependency records 13-17
external route plan wizard
generated route filters 13-12
generated route groups 13-13
generated route lists 13-14
generated route patterns 13-16
list of topics 13-1
more information 13-17
overview 13-2
report 13-16
routing
automated alternate 4-11
S
search
by calling space 34-31
by description 34-31
by device pool 34-31
by device type 34-32
by MAC address 34-31
for all phones in the database 34-32
for phones 34-31
service parameters
Advanced Call Forward Hop Flag 22-7
Block External To External Transfer 34-34
CDR 37-5
MaxStationsInitPerSecond 34-34
Message Waiting Lamp Policy 22-6
Reorder Route List 23-3
Voice Mail Maximum Hop Count 22-7
services
Automated Attendant 15-4
Cisco CallManager 10-2
restart conditions (table) 10-2
Cisco CDR Insert 10-3
Cisco CTIManager 10-3
Cisco Database Layer Monitor 10-4
Cisco Extended Functions 10-5
Cisco Extension Mobility 10-6
Cisco IP Manager Assistant 10-7
Cisco IP Voice Media Streaming Application 10-8
Cisco MOH Audio Translator 10-9
Cisco RIS Data Collector 10-11
Cisco TFTP 10-12
CMI 10-8
configuration 10-13
configuration checklist (table) 10-14
installation 10-13
list of topics 10-1
more information 10-14
overview 10-1
TCD 10-11
trace settings 10-14
settings
configuring
checklist (table) 4-16
described 4-1
shared line appearances 34-25
Simplified Message Desk Interface (SMDI) 22-2, 23-1
Skinny Client Control Protocol 33-2, 33-6
Skinny Gateway Protocol 33-2, 33-16, 33-19, 33-20
SMDI
configuration checklist (table) 23-7
integration requirements 23-1
migration with DPA 7630/7610 26-3, 26-4
more information 23-8
port configuration 23-2
PSTN gateway interfaces 22-2
voice mail integration 22-2, 23-1
softkey templates
call states described (table) 34-21
layout (figure) 34-23
operation 34-23
SoftPhone, Cisco IP 15-5
software conferences
limits 16-9
monitoring 16-10
sound quality 7-1
special charact ers
in route patterns 13-8
SQL sa account 38-4
SQLSvc account 38-3
station gateways, AS-2, AS-4, AS-8 33-5
subscriber to the database 5-4
supported devices 9-1
system configuration
for complete IP telephony system
overview 3-1
overview checklist (table) 3-2
more information 3-5
overview 3-1
system-level configuration settings 4-1
T
T1 Primary Rate Interface (PRI) 33-3
TCD
described 10-11
templates, phone button
12 series, default 34-15
30 SP+, default 34-15
30 VIP, default 34-15
7902, default 34-14
7905, default 34-14
7910, default 34-14
7912, default 34-14
7920, default 34-14
7940, default 34-14
7960, default 34-13
7970, default 34-13
ATA 186, default 34-15
conference station 7935, default 34-14
conference station 7936, default 34-14
default 34-13
described 34-12
guidelines 34-16
listed by model (table) 34-13
VGC Virtual, default 34-15
templates, softkey
add application 34-20
configure softkey layout 34-21
described 34-19
layout (figure) 34-23
operation 34-23
TFTP
alternate paths 8-8
configuration checklist (table) 8-9
configuration files 9-2
described 10-12
list of topics 8-1
more information 8-9
overview 8-1
process overview 8-2
server
accessing 8-5
identifying 8-6
understanding 8-3
time zones 4-2
tools
administrator
BAT 37-1
CAR 37-2
Cisco CallManager Serviceability 37-2
more information 37-7
overview 37-1
remote network management 37-3
Trace
settings 10-14
transcoders
capacity 18-2
configuration checklist (table) 18-5
dependency records 18-5
failover and failback 18-4
limits 16-9
managing with media resource manager 18-2
monitoring 16-10
more information 18-6
overview 18-1
resetting registered devices 18-5
understanding 18-1
using as MTPs 18-3
transcoding
Catalyst DSP requirements 21-16
caveats for MTP 21-16
centralized MTP and conferencing services (figure) 21-9
intercluster call flow (figure) 21-10
IP-to-IP packet 21-8
IP-to-IP packet (figure) 21-7
IP-to-IP packet across trunks 21-9
IP-to-IP packet and voice compression 21-6
MTP 21-5
using Catalyst DSP 21-1
Trivial File Transfer Protocol (TFTP) 8-1
trunk gateways, AT-2, AT-4, AT-8 33-5
trunk interfaces
E1 PRI 33-3
FXO 33-3
FXS 33-3
list of 33-3
overview 33-1
QSIG 33-3
T1 CAS 33-3
T1 PRI 33-3
trunks
configuration checklist (table) 7-13
configuring in Cisco CallManager 7-12
configuring on the router 7-10
described 7-8
U
unicast bridge control 16-4
Unity, Cisco
configuration checklist (table) 24-4
connections with the phone system (figure) 24-3
integration description 24-2
messaging integration 24-1
more information 24-6
system requirements 24-2
uOne, Cisco
configuration checklist (table) 25-3
configuring CallManager for uOne 25-1
more information 25-5
understanding 25-1
user alert, avoiding 20-5
user directory
associating devices 15-3
Automated Attendant 15-4
configuration checklist (table) 15-8
extension mobility 15-4
IP SoftPhone, Cisco 15-5
managing information 15-1
more information 15-9
user information 15-2
user profiles 15-2
user profiles 15-2
V
voice codecs
bandwidth used per call (table) 4-6
G.711 4-5
G.723 4-5
G.729 4-5
GSM 4-5
supported by Cisco CallManager 4-5
wideband 4-5
voice mail
access 22-3
call forwarding in multiple systems 22-7
call transfer 22-9
Cisco uOne 25-1
configuring messages button 34-32
connectivity to Cisco CallManager 22-1
gateway-based 22-3
interfaces 22-2
message waiting configuration 22-5
pilot numbers 22-4
profiles 22-4
SMDI
configuration checklist (table) 23-7
integration 23-1
requirements for integration 23-1
voice mail access
directly connected 22-3
gateway-based 22-3
voice mail call forwarding
intercluster trunk, example 22-9
intracluster trunk, examples 22-8
voice mail configuration
message waiting indication 22-5
message-waiting indication policy 22-6
more information 22-9
pilot numbers 22-4
profiles 22-4
voice mail connectivity
more information 22-9
voice mail interfaces
intercluster 22-3
PSTN gateway 22-2
Skinny Protocol 22-2
voice messaging, see voice mail
voice quality 7-1
W
wideband 4-5
wildcards
in route patterns 13-8