Table Of Contents
Release Notes for Cisco Unity Connection Release 2.1(1)
Contents
System Requirements
For Cisco Unity Connection
For Cisco Unity Connection in Cisco Unified CMBE
Compatibility Information
Determining the Software Version
Cisco Unity Connection
Cisco Personal Communications Assistant
Related Documentation
For Cisco Unity Connection
For Cisco Unified Communications Manager Business Edition
New and Changed Requirements and Support
Available Languages for Cisco Unity Connection Components
New Documentation
Cisco Unity Connection Integration Guides
Per-Platform Limits
Phone System Integrations Qualified for Use with Cisco Unity Connection
For Cisco Unity Connection
For Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
Tool Updates on the Cisco Unity Tools Website
New Functionality
Cisco Utilities Database Link for Informix (CUDLI) Tool
Connection User Data Dump (CUDD) Tool
Remote Database Administration Tools
Changed Functionality
"Insert User Templates into Unified Communications Manager" Task Removed from Task Management
"Synchronize Unity and Unified Communications Manager Users" Task Removed from Task Management
Installation and Upgrade Information
Installing Cisco Unity Connection for the First Time
Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
Migrating to Cisco Unity Connection
Installation and Upgrade Notes
License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules
Downloading and Installing Cisco Unity Connection Languages
Caveats
Open Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)
Resolved Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unity Connection Release 2.1(1)
Revised January 18, 2008
These release notes contain information on new and changed support, new and changed functionality, installation and upgrades, and open and resolved caveats for Cisco Unity Connection Release 2.1(1) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 6.1(1).
Note 
You can use the Cisco Voice Technology Group Subscription tool to be notified by e-mail of any Cisco Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/pcgi-bin/Software/Newsbuilder/Builder/VOICE.cgi.
Contents
•System Requirements
•Related Documentation
•New and Changed Requirements and Support
•New Functionality
•Changed Functionality
•Installation and Upgrade Information
•Caveats
•Obtaining Documentation and Submitting a Service Request
System Requirements
For Cisco Unity Connection
System Requirements for Cisco Unity Connection Release 2.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
For Cisco Unity Connection in Cisco Unified CMBE
System Requirements for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.
For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.
Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):
•Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations
•SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
•SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
•Cisco Unity Connection
•Cisco Personal Communications Assistant
Cisco Unity Connection
To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration
Step 1 In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, click About.
The Connection version is displayed below "Cisco Unity Connection Administration."
To Determine the Cisco Unity Connection Version by Using the Command-Line Interface
Step 1 Start a command-line interface (CLI) session. For more information, see the Cisco Unified Communications Operating System Administration Help.
Step 2 Run the show cuc version command.
Cisco Personal Communications Assistant
To Determine the Cisco Personal Communications Assistant (PCA) Version
Step 1 Log on to the Cisco PCA.
Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)
Step 3 The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.
Related Documentation
For Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity Connection Release 2.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
For Cisco Unified Communications Manager Business Edition
For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, refer to the Cisco Unified Communications Manager Business Edition Documentation Guide Release 6.1. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.
Note The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 6.x versions go to documents that are labeled for Cisco Unity Connection Release 2.x. Despite the version label, all content in the documentation applies to both Connection configurations.
New and Changed Requirements and Support
This section contains information about new and changed requirements and support in this release time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity Connection.
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Available Languages for Cisco Unity Connection Components
This section lists the languages in which Cisco Unity Connection components are available. Languages added with this release are marked with an asterisk(*).
Cisco Personal Communications Assistant (PCA)
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish
Cisco Personal Communications Assistant (PCA) Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish-Sweden
Cisco Unity Connection Administration
English-United States, Japanese*
Cisco Unity Connection Administration Help
English-United States
System prompts
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish-Sweden
Text-to-speech engine
Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, French-Canada, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish
Voice-recognition engine
English-United States
Product documentation for administrators/installers
English-United States, Japanese-Japan
Product documentation for end users
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish
The translated versions of the User Guide for Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.
New Documentation
Cisco Unity Connection Integration Guides
Integration Guides for Cisco Unity Connection 2.1 at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.
Per-Platform Limits
For Cisco MCS-7845 servers, supported limits for the following components have been changed for Connection 2.1:
•Total number of users
•Maximum number of Cisco Personal Communications Assistant (PCA) sessions
•Total available ports
•Voice ports
For individual limits, refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Phone System Integrations Qualified for Use with Cisco Unity Connection
For Cisco Unity Connection
Cisco Unified Communications Manager 6.1 has been qualified for use with Cisco Unity Connection.
For the most current list of all supported phone system integrations, refer to the "Supported Phone System Integrations" section of Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
For Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager 6.1 has been qualified for use with Cisco Unity Connection in Cisco Unified CMBE 6.1. No integrations with other phone systems are supported.
Tool Updates on the Cisco Unity Tools Website
Updates to tools on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates usually do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the tools posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and click Sign Up Here.
Information on the following new tools is available in these release notes:
•Cisco Utilities Database Link for Informix (CUDLI) Tool
•Connection User Data Dump (CUDD) Tool
New Functionality
This section contains information about new functionality in this release time frame only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity Connection.
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Note The Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 2.1(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.
Cisco Utilities Database Link for Informix (CUDLI) Tool
The Cisco Utilities Database Link for Informix (CUDLI) is a Windows-based remote database administration tool available on the Cisco Unity Tools website. CUDLI allows you to navigate the Cisco Unity Connection database, learn about the purpose of data in a particular table or column, and jump between referenced objects in the database. It also provides the ability to show stored procedures and includes a custom query builder. Because the tool has read/write access to the database, care should be taken to avoid unintentionally modifying data.
For more information and to download the tool, go to the Cisco Unity Tools website at http://www.ciscounitytools.com and click CUC 2.x Tools.
Connection User Data Dump (CUDD) Tool
The Connection User Data Dump (CUDD) is a Windows-based remote database administration tool available on the Cisco Unity Tools website. CUDD allows you to export specific information about users to a file that can be viewed or imported into another application, such as a database utility or Microsoft Excel. When the data is exported, the tool automatically creates a header row that lists the data type found in each column of the output, for ease of import into other programs.
For more information and to download the tool, go to the Cisco Unity Tools website at http://www.ciscounitytools.com and click CUC 2.x Tools.
Remote Database Administration Tools
With Cisco Unity Connection 2.1(1), a database proxy can be enabled to allow the use of some Windows-based remote database administration tools available on the Cisco Unity Tools website (http://ciscounitytools.com), where updates to utilities are frequently posted between Cisco Unity Connection releases.
Because opening up database access for remote administration tools can introduce a security risk to your system, the following layers of security are involved with enabling access:
•A Remote Administrator role must be assigned to one or more users.
•The Connection Database Proxy service is configured not to run by default.
•A shutdown timer will disable the Connection Database Proxy service after a configurable number of days.
For more information, refer to the "Enabling Database Access for Remote Administration Tools" section in the "Administrative Tools" chapter of the applicable guide:
•System Administration Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag.html.
•System Administration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 6.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesagx.html.
Information on the following new tools is available in these release notes:
•Cisco Utilities Database Link for Informix (CUDLI) Tool
•Connection User Data Dump (CUDD) Tool
Changed Functionality
This section contains information about changed functionality in this release time frame only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity Connection.
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Note The Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 2.1(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.
"Insert User Templates into Unified Communications Manager" Task Removed from Task Management
The "Insert User Templates into Unified Communications Manager" task has been removed from the Tools > Task Management page in Cisco Unity Connection Administration. This task was not functioning correctly. The same functionality can be achieved in the following ways:
•For a standalone Connection configuration, go to the Telephony Integration > Phone System page and select the Cisco Unified Communications Manager switch to which you want to insert user templates. From the Edit menu, select Cisco Unified Communications Manager AXL Servers. On the Edit AXL Servers page, click Save. Even if you have not made any changes on the page, the save action will initiate a synchronization of the Cisco Unity Connection user templates to the AXL Servers that you already have configured.
•For Connection in Cisco Unified Communications Manager Business Edition, in Cisco Unity Connection Administration go to the Telephony Integration > Phone System page and select the Cisco Unified Communications Manager switch. On the Phone System Basics page, click Run to synchronize all Cisco Unity Connection user templates to the phone system.
"Synchronize Unity and Unified Communications Manager Users" Task Removed from Task Management
The "Synchronize Unity and Unified Communications Manager Users" task has been removed from the Tools > Task Management page in Cisco Unity Connection Administration. This task was not functioning correctly. The same functionality can be achieved by going to Tools > Synch Users and clicking Synch All.
Installation and Upgrade Information
•Installing Cisco Unity Connection for the First Time
•Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
•Migrating to Cisco Unity Connection
•Installation and Upgrade Notes
Installing Cisco Unity Connection for the First Time
For instructions on installing a Cisco Unity Connection system, refer to the Installation Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
For instructions on installing a Cisco Unified Communications Manager Business Editionsystem, refer to Installing Cisco Unified Communications Manager Business Edition Release 6.1(1) at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.
Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
Revised January 18, 2008
Caution If any languages other than U.S. English are currently installed and in use on the Connection 2.0 or Cisco Unified CMBE 6.0 system, you must install the Connection 2.1 or Cisco Unified CMBE 6.1 versions of the same languages during the upgrade. Otherwise, the Cisco Unity Connection conversation will not function properly for users who are configured to use non-ENU languages. For information on downloading and installing languages, see the
"Downloading and Installing Cisco Unity Connection Languages" section.
For instructions on downloading software that can be used to upgrade a Cisco Unity Connection 2.0 system to version 2.1 or a Cisco Unified Communications Manager Business Edition 6.0 system to version 6.1, see "Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1" section.
For instructions on upgrading a Cisco Unity Connection 2.0 system to version 2.1, refer to the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
For instructions on upgrading a Cisco Unified Communications Manager Business Edition 6.0 system to version 6.1, refer to the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.
Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
Added January 18, 2008
The upgrade application posted on Cisco.com can only be used to upgrade from Cisco Unity Connection 2.0 to 2.1 or from Cisco Unified CMBE 6.0 to 6.1. It cannot be used to install a new Cisco Unity Connection 2.1 or from Cisco Unified CMBE 6.1 system.
Because of the size of the upgrade application, the file has been divided into two parts. Do the following procedure to download the two parts and to recombine them into a single file.
To Download Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1
Step 1 Log on to a computer with a high-speed Internet connection, and sufficient hard disk space for the downloads. The download file sizes appear on the download pages.
Step 2 Go to the Cisco Unity Connection 2.1 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unitycxn21.
Step 3 Click UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2, and follow the on-screen prompts to complete the download. Make note of the MD5 value.
Step 4 Click UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2, and follow the on-screen prompts to complete the download. Make note of the MD5 value.
Step 5 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.
Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.
Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. This utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
Step 6 Execute one of the following commands, depending on the operating system, to reunite the two parts of the file.
•On a Unix/Linux system, cut and paste the following command from this document into the CLI to combine the two files:
cat UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2 UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2 >
UCSInstall_UCOS_6.1.1.2000-3.sgn.iso
•On a Windows system, cut and paste the following command from this document into the command prompt (cmd.exe) to combine the two files:
COPY /B UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2+UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2
UCSInstall_UCOS_6.1.1.2000-3.sgn.iso
Step 7 If you are installing from a DVD, burn the DVD, noting the following considerations:
•Use the Joliet file system, which accommodates file names up to 64 characters long.
•If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.
Step 8 When you are finished combining the files, delete the separate parts to free disk space.
Migrating to Cisco Unity Connection
Cisco Unity Connection Standalone Configuration
Migrating from Cisco Unity Connection 1.x to Connection 2.x requires that you purchase an upgrade license.
Because Connection is installed on a server running Linux instead of Windows, you cannot simply upgrade from Connection 1.x. To convert a Connection 1.x or a Cisco Unity 4.2 or later system to Connection 2.x, you must:
1. Export Connection 1.x or Cisco Unity subscriber data.
Note Only user data and, optionally, voice messages are preserved during a migration. System-level configuration data (for example, templates and classes of service) must be manually configured.
2. Use a Connection 2.1(1) DVD to reinstall all software on the server.
3. Recreate templates, classes of service, and other system-level configuration data.
4. Import the data that you exported from Connection 1.x or Cisco Unity.
Cisco Unified Communications Manager Business Edition Configuration
There is no supported migration path from Connection 1.x to Cisco Unified Communications Manager Business Edition. If you want to migrate from Connection 1.x to Cisco Unified CMBE, you must reinstall all software, and recreate all system and user data.
For more information, refer to the following documentation:
•The "Requirements for Migrating from Cisco Unity Connection 1.x to Version 2.x" section or the "Requirements for Migrating from Cisco Unity 4.2 or Later to Cisco Unity Connection Version 2.x" section in System Requirements for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
•The "Migrating User Accounts and Messages" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Installation and Upgrade Notes
•License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules
•Downloading and Installing Cisco Unity Connection Languages
License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules
If you want to use English-United States for the Connection conversation or you want users to be able to create personal call transfer rules, the Connection license must include the license tag LicRegionIsUnrestricted. If your Connection licenses do not include the LicRegionIsUnrestricted tag and you want to use these features, install a license that includes the tag. After you install the license, you must restart Connection. (Licenses without this tag are intended only for use outside the United States.)
If you choose not to install a license that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages.
Connection demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.
To Determine Whether the LicRegionIsUnrestricted License Tag Is Present
Step 1 In Cisco Unity Connection Administration, under System Settings, click Licenses.
Step 2 On the Licenses page, click the name of the first license file.
Step 3 On the View License page, in the File Content box, search for the text "LicRegionIsUnrestricted."
Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.
Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you install Connection.
Downloading and Installing Cisco Unity Connection Languages
Caution The version of the languages that you download and install must match the Cisco Unified Communications Operating System version installed, or installing languages will fail.
To Download Cisco Unity Connection Languages
Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 2.1 Images.
Step 3 Fill out the customer registration form, and click Submit.
Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded files of the language(s) that you want to install. (The download file sizes appear on the Cisco Unity Connection Images Software Download page.)
The file name for each language is uc-locale-<two-letter language abbreviation>-<two-letter country abbreviation>-<version>.cop.sgn.
Step 5 On the Cisco Unity Connection Images Software Download page, click the name of a file to download.
Step 6 Follow the on-screen prompts to complete the download.
Make note of the MD5 value.
Step 7 Repeat Step 5 and Step 6 for each Connection language that you want to install.
Note You can install up to five languages on a Connection server.
Step 8 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.
Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.
Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
Step 9 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files:
•Use the Joliet file system, which accommodates file names up to 64 characters long.
•If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.
•Label the discs "Cisco Unity Connection 2.1(1) languages."
Step 10 Delete the downloaded files to free disk space.
To Install Cisco Unity Connection Languages
Step 1 Stop selected Connection services before installing languages:
a. Log on to Cisco Unity Connection Serviceability using your Cisco Unified CM administrator user name and password.
b. On the Tools menu, click Control Center - Feature Services.
c. Stop the following two services:
–Connection Conversation Manager
–Connection Mixer
d. After the services have stopped, log off of Cisco Unity Connection Serviceability.
Step 2 Log on to Cisco Unified Operating System Administration using a Cisco Unified Communications Operating System administrator user name and password.
Step 3 Install a language:
a. On the Software Upgrades menu, click Install/Upgrade.
b. On the Software Installation Upgrade page, enter the applicable values to specify the location of the language files and the credentials for an account that can access that location.
c. Click Next.
d. Choose the language that you want to install.
e. Click Next, and wait while the language file is downloaded to the Connection server.
f. Compare the MD5 value listed under File Checksum Details with the MD5 value that you made note of in the "To Download Cisco Unity Connection Languages" procedure.
g. Click Next, and wait while the language is installed.
If the Installation Log field displays "The package was successfully installed," the installation succeeded. If not, the installation failed. For more information, refer to the installation logs in the Real-Time Monitoring Tool.
Step 4 If you want to install additional languages, click Install Another, and repeat Step 3 until all languages are installed.
Step 5 Log off of Cisco Unified Operating System Administration.
Step 6 Restart Connection services:
a. Log on to Cisco Unity Connection Serviceability using your Cisco Unified CM administrator user name and password.
b. On the Tools menu, click Control Center - Feature Services.
c. Start the following services:
–Connection Conversation Manager
–Connection Mixer
d. After the services have restarted, log off of Cisco Unity Connection Serviceability.
Caveats
This section lists Severity 1, 2, and 3 caveats.
You can find the latest caveat information for Cisco Unity Connection version 2.1(1) and for Connection in Cisco Unified Communications Manager Business Edition version 6.1(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at www.cisco.com/go/bugs.
Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.
This section contains caveat information for Cisco Unity Connection 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection.
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.
Open Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Table 1 Connection Release 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) Open Caveats
Caveat Number
|
Severity
|
Component
|
Description
|
CSCsl35482
|
2
|
admin
|
Concerto: Need to be able to import form from CCM 4.x into UC 2.x
|
CSCsl61955
|
2
|
admin
|
Restore breaks administration pages
|
CSCsl79246
|
2
|
database
|
Voice mail Ports not got registered after the upgrade to 7.0.0.9811-4
|
CSCsl92509
|
2
|
database
|
CUCM DB overwriting ims prefs.xml on startup causes UC problems
|
CSCsl52812
|
2
|
messaging
|
UC intermittent failsafe while retreiving via TUI
|
CSCse13889
|
3
|
admin
|
Windows 'High Contrast' accessibility option breaks UDM menus
|
CSCsg61841
|
3
|
admin
|
CCM and Connection admin in co-res uses different terminology
|
CSCsh02235
|
3
|
admin
|
No response from CUCadmin when IMS softlocks for expiry
|
CSCsi41208
|
3
|
admin
|
SA: User with voicemail drop list only shows 20 users for rules
|
CSCsi44644
|
3
|
admin
|
UC Admin: unable to launch help for Enterprise Parameters
|
CSCsi69170
|
3
|
admin
|
UC: IE script error on Phone System page
|
CSCsi95341
|
3
|
admin
|
PCA: Error during message recording in firefox if user hits send
|
CSCsj15473
|
3
|
admin
|
Need capablility to merge CUC/CCM AXL import sql table
|
CSCsj53567
|
3
|
admin
|
Admin: Should regenerate SCCP port cert if Skinny Device Prefix modified
|
CSCsj67448
|
3
|
admin
|
IE 7.0 RSS Client cannot download messages from secure feeds
|
CSCsk08289
|
3
|
admin
|
JPN: English strings remain in CUC Admin pages
|
CSCsk21709
|
3
|
admin
|
CLI: Cannot restart the Connection Administration service via the CLI
|
CSCsk25653
|
3
|
admin
|
CUCA: Delete port referenced by RR -> Unable to read Direct Routing Rule
|
CSCsk35433
|
3
|
admin
|
Admin: Cache issue with deleting a switch can cause no template error
|
CSCsk48405
|
3
|
admin
|
Admin: Delete phone switch should start switch migration wizard
|
CSCsk57879
|
3
|
admin
|
Change of Enduser password with highfrequency-phone voice mail is failed
|
CSCsk61589
|
3
|
admin
|
VOS will fail to connect to Informix for accounts with upp. characters
|
CSCsk86134
|
3
|
admin
|
UC 2.x has out of date concerto information
|
CSCsk97043
|
3
|
admin
|
CUCA: VUI-related controls on COS page cause mis-config
|
CSCsk97155
|
3
|
admin
|
Updated Bulk Edit to match Admin Transfer Options
|
CSCsl01765
|
3
|
admin
|
BulkEdit should allow changing GUI password options
|
CSCsl09165
|
3
|
admin
|
CUCA: Add RestrictDial
|
CSCsl12241
|
3
|
admin
|
CUCA: Test SCCP Registration appears in Task Management
|
CSCsl17446
|
3
|
admin
|
Leone: PCA pages broken on IE 6.0 with jre 1.6
|
CSCsl17516
|
3
|
admin
|
Unity Connection DRF Components Unregister after domain name change
|
CSCsl28203
|
3
|
admin
|
Save AXL Server Settings w/o name or password, HTTP 500 error
|
CSCsl43145
|
3
|
admin
|
Invalid error message when login fails in ciscopca web page.
|
CSCsl48671
|
3
|
admin
|
Removed a user's device but the changes is not reflected in Connection
|
CSCsl59958
|
3
|
admin
|
Users in the User Role cannot modify another user's greetings in the SA
|
CSCsl71039
|
3
|
admin
|
Cannot successfully upload a wav file using media master
|
CSCsl79852
|
3
|
admin
|
CUCA: SIP cert edit missing cert attributes
|
CSCsl82485
|
3
|
admin
|
Users' BM permissions disappear intermittently
|
CSCsl86240
|
3
|
admin
|
COS TTS Settings are Obsolete and Should be Removed
|
CSCsl89066
|
3
|
admin
|
Engineering Help missing for Enterprise & Service Parameter pages
|
CSCsl89141
|
3
|
admin
|
Unity users caught in deadlock when device in CM changed
|
CSCsl93611
|
3
|
admin
|
Garbled string at Test Address
|
CSCsm01319
|
3
|
admin
|
Unity Connection 2.0 cannot access Serviceablity page
|
CSCsm03459
|
3
|
admin
|
Need to del depending user/template obj's in order to delete PT/SS
|
CSCsm03688
|
3
|
admin
|
tree control text for CKM needs to change
|
CSCsi12831
|
3
|
cli
|
CLI: deleting locale should warn admin if locale is referenced
|
CSCsb46853
|
3
|
conversations
|
TTS 9 to fast forward rewinds to beginning of e-mail message
|
CSCsb48259
|
3
|
conversations
|
Unity continues to accepts calls when stream store volume is full
|
CSCse47280
|
3
|
conversations
|
Checksum warnings from selectlanguage phrase server in app log
|
CSCsh26559
|
3
|
conversations
|
Option to mark secure all msgs originating from a call handler missing
|
CSCsh61046
|
3
|
conversations
|
IMAP TTS: Better/more consistent error behavior
|
CSCsi13930
|
3
|
conversations
|
ISM does not work for contacts when msgs are left via contact's phone
|
CSCsi17565
|
3
|
conversations
|
Playback Msg volume and speed settings not honored
|
CSCsi18975
|
3
|
conversations
|
Ph Menu chg in speed/volume impacts login prompt
|
CSCsi31831
|
3
|
conversations
|
Convr-Std-StreamLN: Email Msg Menu Help - Contains 4 duplicate prompts.
|
CSCsi32640
|
3
|
conversations
|
No message menu duriing reply when user is over send quota
|
CSCsi33224
|
3
|
conversations
|
Convr-OPT: TreatSkippedMsgsSaved - [33##] or [##] doesn't mark msg new.
|
CSCsi93197
|
3
|
conversations
|
Voice Enabled Directory Handler will failsafe with locale enabled
|
CSCsj59416
|
3
|
conversations
|
Voice command Cancel used within help logs out of voice mail
|
CSCsl58431
|
3
|
conversations
|
Transfers from subscribers fail
|
CSCsl85895
|
3
|
conversations
|
Interview Handler won't leave message from outside caller
|
CSCsl90506
|
3
|
conversations
|
Subscriber conversation VUI uses default restriction table
|
CSCsc98068
|
3
|
core
|
Cisco Unity Connection performance counters not appearing in non-US OS
|
CSCsg82644
|
3
|
core
|
3.0-Alarm description text contains %1 %2
|
CSCsh16234
|
3
|
core
|
3.0-String definitions for errnocConverted HRESULT are missing
|
CSCsi02512
|
3
|
core
|
A system xfer by an outside caller doesnt show in transfer call billing
|
CSCsi07787
|
3
|
core
|
reports: reports should show date in system time instead of GMT
|
CSCsi52331
|
3
|
core
|
No scrollbar for Serviceability Reports pages
|
CSCsl21029
|
3
|
core
|
Leone - Syslog changes
|
CSCsm02178
|
3
|
core
|
Dependency message is not proper for Voice recognition transport service
|
CSCse11067
|
3
|
database
|
SA: Cannot modify user's alias with special chars
|
CSCse24991
|
3
|
database
|
Admins can't override users restriction table when setting outdial
|
CSCsi32598
|
3
|
database
|
Danish not shown in most lang selection dropdown lists
|
CSCsi41114
|
3
|
database
|
Notification rule changes not propagated to Notifier
|
CSCsi41335
|
3
|
database
|
Cannot reset GUI administrator password using CLI command
|
CSCsi41597
|
3
|
database
|
IBM PMR 84255 - after multiple CoRes upgrade failures, CM db not running
|
CSCsi42642
|
3
|
database
|
DB scripts need to change G711 to PCM
|
CSCsi47886
|
3
|
database
|
CUCA doesn't restrict access appropriately for Audio Text Admin
|
CSCsi58551
|
3
|
database
|
Viewing Prvt lists through CUCA fails if username (alias) contains a '
|
CSCsi69489
|
3
|
database
|
Selecting to inherit a language, doesnt clear previous language choice
|
CSCsi73195
|
3
|
database
|
Web Application User does not obey the Minimum Duration Password Change
|
CSCsj66903
|
3
|
database
|
Same VPIM location and Directory Handler ext break Directory Handler
|
CSCsk66102
|
3
|
database
|
Sysagent: Update statistics task throws errors
|
CSCsk70776
|
3
|
database
|
password set to never expires but Connection asking to change password
|
CSCsk82064
|
3
|
database
|
Junk value seen for notification failure in pca device notification page
|
CSCsk86057
|
3
|
database
|
Concerto: CCM5.x sql query does not work with UC2.x informix
|
CSCsk86091
|
3
|
database
|
Tracing: Need cuals tracing in UC2.x
|
CSCsk89473
|
3
|
database
|
Invalid passwords saved in the previous password check
|
CSCsk89808
|
3
|
database
|
Concerto w/CCM 4.x, can't import users, CCM users pushed not tagged CCM
|
CSCsk93963
|
3
|
database
|
UserTemplate settings have no default and cannot be saved
|
CSCsl00706
|
3
|
database
|
Can not change password for UndeliverableMessages mailbox to gain access
|
CSCsl50697
|
3
|
database
|
Unable to access Voice Mail
|
CSCsl65918
|
3
|
database
|
Users cannot be deleted due to deleted system call hanlders
|
CSCsl80572
|
3
|
database
|
CUC fails install with ciscounity in hostname
|
CSCsl88526
|
3
|
database
|
DST: Australia has extended Daylight Saving Time in 2008
|
CSCsg26044
|
3
|
documentation
|
ACCESSIBILITY: MMC Applet controls are not keyboard accessible
|
CSCsl05226
|
3
|
documentation
|
Lucas user documentation lacks speed/volume voice cmd info
|
CSCse70543
|
3
|
hardware
|
JPN:PCD: Long date format is wrong
|
CSCsg33442
|
3
|
hardware
|
Drives not detected correctly on 7845-H1 platform
|
CSCse81338
|
3
|
localization
|
CPCA Localizes first language only received from browser
|
CSCsh73316
|
3
|
localization
|
Admin:Users:pulldown for Country, Ivory Coast has an invalid entry
|
CSCsi44645
|
3
|
localization
|
UC Admin: unable to launch help for Service Parameters
|
CSCsb13588
|
3
|
mediamaster
|
Quickplay device won't change until the page is refreshed
|
CSCsc99729
|
3
|
mediamaster
|
LI:MM certificate pops a blank security screen when accepting dialog box
|
CSCsi15645
|
3
|
mediamaster
|
WAV file in media master via Open File option not saved
|
CSCsk13010
|
3
|
mediamaster
|
hang up in trap, then quickly initiate another trap session, plays again
|
CSCsh77135
|
3
|
messaging
|
VPIM message with recorded name constructed incorrectly
|
CSCsi31734
|
3
|
messaging
|
NewMsg Stack: If receipts are removed from stack - MWI not extinguished.
|
CSCsi83827
|
3
|
messaging
|
JPN: VM Sending time is changed after the migration
|
CSCsk89901
|
3
|
messaging
|
Rcpt SMTP Address in Mesg to Remote Server should match Remote Address
|
CSCsk96641
|
3
|
messaging
|
SMTP domain name doesn't seem to change when server name changes
|
CSCsl10797
|
3
|
messaging
|
Leone - Notifier leak when MWI on written to db
|
CSCsl21306
|
3
|
messaging
|
Include calling party name in msg subject if available
|
CSCsl28322
|
3
|
mixer
|
CuMixer has three threads running as root
|
CSCsl64239
|
3
|
mixer
|
Possible flood of ICMP Unreachable events
|
CSCse29581
|
3
|
pca
|
Read receipt: timestamp of original message in CPCA is incorrect
|
CSCsg26226
|
3
|
pca
|
CPCA: Accessibility, mouse cursor resets focus when Tabbing through menu
|
CSCsh93362
|
3
|
pca
|
PCA: Message recording length not honored when recording from Master
|
CSCsh93367
|
3
|
pca
|
PCA: Re-Record freezes Browser, recording cannot be completed after
|
CSCsi09052
|
3
|
pca
|
CPCA only allows edit of Alternate call transfer rule
|
CSCsi89605
|
3
|
pca
|
CPCA PCTR Destination dropdown does not populate the translated fields
|
CSCsj38795
|
3
|
pca
|
Access Email option if offered when not valid
|
CSCsj72699
|
3
|
pca
|
Greetings Page Accessiblity Broken for MediaMaster
|
CSCsl45035
|
3
|
pca
|
InValid error message when account is locked.
|
CSCsl80634
|
3
|
pca
|
ARA: CPCA display issues in Arabic UI
|
CSCsl83390
|
3
|
pca
|
FRA/FRC cpca opener page has /' in Nom d'utilisateur
|
CSCsh97413
|
3
|
phoneapps
|
VML: Visual message list remains on phone on hang up
|
CSCsi26450
|
3
|
phoneapps
|
VML: When message marked as-is, do not hear New or Saved
|
CSCsb26770
|
3
|
reports
|
User Message Activity Report - Actions Not Being Captured
|
CSCsb40624
|
3
|
reports
|
Incorrect Device Type on Outcall Billing Detail Report
|
CSCsb65116
|
3
|
reports
|
Slow Browser Response Time after Running Large Reports
|
CSCse19688
|
3
|
reports
|
Reports: long object name is truncated
|
CSCsi52226
|
3
|
serviceability
|
Call handler link on reports gives 404
|
CSCsi67479
|
3
|
serviceability
|
JPN:Reports: Japanese are garbled in csv file
|
CSCsi67484
|
3
|
serviceability
|
UC Reports: Unable to scroll the serviceability reports page
|
CSCsj00184
|
3
|
serviceability
|
RTMT: When commas present in diags, viewer truncates log
|
CSCsk89864
|
3
|
serviceability
|
SMTP Server needs to be restarted for traces to take effect
|
CSCsl42431
|
3
|
serviceability
|
ES install on UC 2 flags error Service status is down.Conection db proxy
|
CSCsl60321
|
3
|
serviceability
|
RTMT does not show port disconnect fapprox 45 sec after port disconnects
|
CSCsi86685
|
3
|
setup
|
1.2(1) - Version not updated to show SR(1) patch
|
CSCsl86592
|
3
|
setup
|
UC 2.0 Migration utility needs OpenSSH to pull migration data
|
CSCsi93978
|
3
|
telephony
|
TTS for zh_TW pauses conv on first try after Mixer Restart
|
CSCsl19506
|
3
|
telephony
|
CCME voice message not identified from subscriber says from VM extension
|
CSCsl65359
|
3
|
telephony
|
CuCsMgr core dump during Co-Res performance test
|
CSCsl69023
|
3
|
telephony
|
UC - Release to switch - port does not release when transfered
|
CSCsi10979
|
3
|
trap
|
MMC TRaP record fails on CME SCCP integration
|
CSCsi15548
|
3
|
trap
|
An interview handler question over 30 seconds in length not played
|
CSCsh79540
|
3
|
utilities
|
BAT: Various CSV data validation issues
|
CSCsh86820
|
3
|
vui
|
VUI: Pause is not recognized in some places in VUI directory
|
CSCsh94369
|
3
|
vui
|
VUI says, 'No msgs found' in response to filtering email by sender
|
CSCsi35147
|
3
|
vui
|
VUI: Timeout conv on partial match for send does not flow correctly
|
CSCsi39808
|
3
|
vui
|
VUI getting garbled user input for some commands
|
Resolved Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Table 2 Connection Release 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) Resolved Caveats
Caveat Number
|
Severity
|
Component
|
Description
|
CSCsl54565
|
2
|
database
|
UC out of temp DB space upgrading RptDb to 2.1
|
CSCeg19228
|
2
|
setup
|
Setup /r fails to start when Terminal Server is installed
|
CSCsa92344
|
3
|
admin
|
Settings lost when Port Group Create fails
|
CSCsb09833
|
3
|
admin
|
Logging into CUCA after timeout results in error HTTP 408
|
CSCsb53790
|
3
|
admin
|
CUSA: Servers Page CCM/TFTP Server information is zeroed out during Add
|
CSCsb23646
|
3
|
config
|
CUCCA Integration task fails if user enters more ports than licensed
|
CSCsb27170
|
3
|
conversations
|
Double keypress wait time activated after second keypress received
|
CSCsb21826
|
3
|
core
|
Voice Processing and Notifier don't start after end-of-Setup-Wiz reboot
|
CSCsb21852
|
3
|
core
|
Status app causes CuStatusTray.exe hang; CPU rises to ~35% for CuCsMgr
|
CSCsb57854
|
3
|
core
|
SECURITY: SQL Cred tool: can run multiple instances of tool
|
CSCsb62213
|
3
|
core
|
Server Status: Contention issues with more than one instance
|
CSCeg82278
|
3
|
database
|
Alias should be a required field in csp_SubscriberCreate
|
CSCsa85351
|
3
|
setup
|
Uninstall: Wizard hangs when it tries to stop the CSAgent service
|
CSCsa94512
|
3
|
telephony
|
AvAudio.sys incorrectly reports out-of-sequence packets
|
CSCsb19892
|
3
|
telephony
|
RFN does not send a digit when calling thru the PSTN
|
CSCsb35968
|
3
|
telephony
|
Unity Connection TSP fails to install on Unity 4.x system
|
CSCsb53087
|
3
|
telephony
|
Skinny device test should not fail if ping server fails
|
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2008 Cisco Systems, Inc. All rights reserved.
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