Guest

Cisco Unity Connection

Release Notes for Cisco Unity Connection Release 2.1(1)

 Feedback

Table Of Contents

Release Notes for Cisco Unity Connection Release 2.1(1)

Contents

System Requirements

For Cisco Unity Connection

For Cisco Unity Connection in Cisco Unified CMBE

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Personal Communications Assistant

Related Documentation

For Cisco Unity Connection

For Cisco Unified Communications Manager Business Edition

New and Changed Requirements and Support

Available Languages for Cisco Unity Connection Components

New Documentation

Cisco Unity Connection Integration Guides

Per-Platform Limits

Phone System Integrations Qualified for Use with Cisco Unity Connection

For Cisco Unity Connection

For Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Tool Updates on the Cisco Unity Tools Website

New Functionality

Cisco Utilities Database Link for Informix (CUDLI) Tool

Connection User Data Dump (CUDD) Tool

Remote Database Administration Tools

Changed Functionality

"Insert User Templates into Unified Communications Manager" Task Removed from Task Management

"Synchronize Unity and Unified Communications Manager Users" Task Removed from Task Management

Installation and Upgrade Information

Installing Cisco Unity Connection for the First Time

Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1

Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1

Migrating to Cisco Unity Connection

Installation and Upgrade Notes

License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules

Downloading and Installing Cisco Unity Connection Languages

Caveats

Open Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)

Resolved Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unity Connection Release 2.1(1)


Revised January 18, 2008

These release notes contain information on new and changed support, new and changed functionality, installation and upgrades, and open and resolved caveats for Cisco Unity Connection Release 2.1(1) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 6.1(1).


Note You can use the Cisco Voice Technology Group Subscription tool to be notified by e-mail of any Cisco Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/pcgi-bin/Software/Newsbuilder/Builder/VOICE.cgi.


Contents

System Requirements

Related Documentation

New and Changed Requirements and Support

New Functionality

Changed Functionality

Installation and Upgrade Information

Caveats

Obtaining Documentation and Submitting a Service Request

System Requirements

For Cisco Unity Connection

System Requirements for Cisco Unity Connection Release 2.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

For Cisco Unity Connection in Cisco Unified CMBE

System Requirements for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection

Cisco Personal Communications Assistant

Cisco Unity Connection

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, click About.

The Connection version is displayed below "Cisco Unity Connection Administration."


To Determine the Cisco Unity Connection Version by Using the Command-Line Interface


Step 1 Start a command-line interface (CLI) session. For more information, see the Cisco Unified Communications Operating System Administration Help.

Step 2 Run the show cuc version command.


Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version


Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

Step 3 The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Related Documentation

For Cisco Unity Connection

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity Connection Release 2.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

For Cisco Unified Communications Manager Business Edition

For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, refer to the Cisco Unified Communications Manager Business Edition Documentation Guide Release 6.1. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.


Note The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 6.x versions go to documents that are labeled for Cisco Unity Connection Release 2.x. Despite the version label, all content in the documentation applies to both Connection configurations.


New and Changed Requirements and Support

This section contains information about new and changed requirements and support in this release time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity Connection.

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Available Languages for Cisco Unity Connection Components

This section lists the languages in which Cisco Unity Connection components are available. Languages added with this release are marked with an asterisk(*).

Cisco Personal Communications Assistant (PCA)

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish

Cisco Personal Communications Assistant (PCA) Help

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish-Sweden

Cisco Unity Connection Administration

English-United States, Japanese*

Cisco Unity Connection Administration Help

English-United States

System prompts

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish-Sweden

Text-to-speech engine

Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, French-Canada, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish

Voice-recognition engine

English-United States

Product documentation for administrators/installers

English-United States, Japanese-Japan

Product documentation for end users

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Colombia, Spanish-Europe, Swedish

The translated versions of the User Guide for Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.

New Documentation

Cisco Unity Connection Integration Guides

Integration Guides for Cisco Unity Connection 2.1 at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.

Per-Platform Limits

For Cisco MCS-7845 servers, supported limits for the following components have been changed for Connection 2.1:

Total number of users

Maximum number of Cisco Personal Communications Assistant (PCA) sessions

Total available ports

Voice ports

For individual limits, refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.

Phone System Integrations Qualified for Use with Cisco Unity Connection

For Cisco Unity Connection

Cisco Unified Communications Manager 6.1 has been qualified for use with Cisco Unity Connection.

For the most current list of all supported phone system integrations, refer to the "Supported Phone System Integrations" section of Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

For Cisco Unity Connection in Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager 6.1 has been qualified for use with Cisco Unity Connection in Cisco Unified CMBE 6.1. No integrations with other phone systems are supported.

Tool Updates on the Cisco Unity Tools Website

Updates to tools on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates usually do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the tools posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and click Sign Up Here.

Information on the following new tools is available in these release notes:

Cisco Utilities Database Link for Informix (CUDLI) Tool

Connection User Data Dump (CUDD) Tool

New Functionality

This section contains information about new functionality in this release time frame only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity Connection.

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.


Note The Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 2.1(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.


Cisco Utilities Database Link for Informix (CUDLI) Tool

The Cisco Utilities Database Link for Informix (CUDLI) is a Windows-based remote database administration tool available on the Cisco Unity Tools website. CUDLI allows you to navigate the Cisco Unity Connection database, learn about the purpose of data in a particular table or column, and jump between referenced objects in the database. It also provides the ability to show stored procedures and includes a custom query builder. Because the tool has read/write access to the database, care should be taken to avoid unintentionally modifying data.

For more information and to download the tool, go to the Cisco Unity Tools website at http://www.ciscounitytools.com and click CUC 2.x Tools.

Connection User Data Dump (CUDD) Tool

The Connection User Data Dump (CUDD) is a Windows-based remote database administration tool available on the Cisco Unity Tools website. CUDD allows you to export specific information about users to a file that can be viewed or imported into another application, such as a database utility or Microsoft Excel. When the data is exported, the tool automatically creates a header row that lists the data type found in each column of the output, for ease of import into other programs.

For more information and to download the tool, go to the Cisco Unity Tools website at http://www.ciscounitytools.com and click CUC 2.x Tools.

Remote Database Administration Tools

With Cisco Unity Connection 2.1(1), a database proxy can be enabled to allow the use of some Windows-based remote database administration tools available on the Cisco Unity Tools website (http://ciscounitytools.com), where updates to utilities are frequently posted between Cisco Unity Connection releases.

Because opening up database access for remote administration tools can introduce a security risk to your system, the following layers of security are involved with enabling access:

A Remote Administrator role must be assigned to one or more users.

The Connection Database Proxy service is configured not to run by default.

A shutdown timer will disable the Connection Database Proxy service after a configurable number of days.

For more information, refer to the "Enabling Database Access for Remote Administration Tools" section in the "Administrative Tools" chapter of the applicable guide:

System Administration Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag.html.

System Administration Guide for Cisco Unity Connection in Cisco Unified CMBE Release 6.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesagx.html.

Information on the following new tools is available in these release notes:

Cisco Utilities Database Link for Informix (CUDLI) Tool

Connection User Data Dump (CUDD) Tool

Changed Functionality

This section contains information about changed functionality in this release time frame only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity Connection.

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.


Note The Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 2.1(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com for information.


"Insert User Templates into Unified Communications Manager" Task Removed from Task Management

The "Insert User Templates into Unified Communications Manager" task has been removed from the Tools > Task Management page in Cisco Unity Connection Administration. This task was not functioning correctly. The same functionality can be achieved in the following ways:

For a standalone Connection configuration, go to the Telephony Integration > Phone System page and select the Cisco Unified Communications Manager switch to which you want to insert user templates. From the Edit menu, select Cisco Unified Communications Manager AXL Servers. On the Edit AXL Servers page, click Save. Even if you have not made any changes on the page, the save action will initiate a synchronization of the Cisco Unity Connection user templates to the AXL Servers that you already have configured.

For Connection in Cisco Unified Communications Manager Business Edition, in Cisco Unity Connection Administration go to the Telephony Integration > Phone System page and select the Cisco Unified Communications Manager switch. On the Phone System Basics page, click Run to synchronize all Cisco Unity Connection user templates to the phone system.

"Synchronize Unity and Unified Communications Manager Users" Task Removed from Task Management

The "Synchronize Unity and Unified Communications Manager Users" task has been removed from the Tools > Task Management page in Cisco Unity Connection Administration. This task was not functioning correctly. The same functionality can be achieved by going to Tools > Synch Users and clicking Synch All.

Installation and Upgrade Information

Installing Cisco Unity Connection for the First Time

Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1

Migrating to Cisco Unity Connection

Installation and Upgrade Notes

Installing Cisco Unity Connection for the First Time

For instructions on installing a Cisco Unity Connection system, refer to the Installation Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

For instructions on installing a Cisco Unified Communications Manager Business Editionsystem, refer to Installing Cisco Unified Communications Manager Business Edition Release 6.1(1) at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

Upgrading from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1

Revised January 18, 2008

Caution If any languages other than U.S. English are currently installed and in use on the Connection 2.0 or Cisco Unified CMBE 6.0 system, you must install the Connection 2.1 or Cisco Unified CMBE 6.1 versions of the same languages during the upgrade. Otherwise, the Cisco Unity Connection conversation will not function properly for users who are configured to use non-ENU languages. For information on downloading and installing languages, see the "Downloading and Installing Cisco Unity Connection Languages" section.

For instructions on downloading software that can be used to upgrade a Cisco Unity Connection 2.0 system to version 2.1 or a Cisco Unified Communications Manager Business Edition 6.0 system to version 6.1, see "Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1" section.

For instructions on upgrading a Cisco Unity Connection 2.0 system to version 2.1, refer to the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

For instructions on upgrading a Cisco Unified Communications Manager Business Edition 6.0 system to version 6.1, refer to the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Downloading Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1

Added January 18, 2008

The upgrade application posted on Cisco.com can only be used to upgrade from Cisco Unity Connection 2.0 to 2.1 or from Cisco Unified CMBE 6.0 to 6.1. It cannot be used to install a new Cisco Unity Connection 2.1 or from Cisco Unified CMBE 6.1 system.

Because of the size of the upgrade application, the file has been divided into two parts. Do the following procedure to download the two parts and to recombine them into a single file.

To Download Software for an Upgrade from Cisco Unity Connection 2.0 to 2.1 or Cisco Unified CMBE 6.0 to 6.1


Step 1 Log on to a computer with a high-speed Internet connection, and sufficient hard disk space for the downloads. The download file sizes appear on the download pages.

Step 2 Go to the Cisco Unity Connection 2.1 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unitycxn21.

Step 3 Click UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2, and follow the on-screen prompts to complete the download. Make note of the MD5 value.

Step 4 Click UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2, and follow the on-screen prompts to complete the download. Make note of the MD5 value.

Step 5 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. This utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 6 Execute one of the following commands, depending on the operating system, to reunite the two parts of the file.

On a Unix/Linux system, cut and paste the following command from this document into the CLI to combine the two files:

cat UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2 UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2 > 
UCSInstall_UCOS_6.1.1.2000-3.sgn.iso

On a Windows system, cut and paste the following command from this document into the command prompt (cmd.exe) to combine the two files:

COPY /B UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2+UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2 
UCSInstall_UCOS_6.1.1.2000-3.sgn.iso

Step 7 If you are installing from a DVD, burn the DVD, noting the following considerations:

Use the Joliet file system, which accommodates file names up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Step 8 When you are finished combining the files, delete the separate parts to free disk space.


Migrating to Cisco Unity Connection

Cisco Unity Connection Standalone Configuration

Migrating from Cisco Unity Connection 1.x to Connection 2.x requires that you purchase an upgrade license.

Because Connection is installed on a server running Linux instead of Windows, you cannot simply upgrade from Connection 1.x. To convert a Connection 1.x or a Cisco Unity 4.2 or later system to Connection 2.x, you must:

1. Export Connection 1.x or Cisco Unity subscriber data.


Note Only user data and, optionally, voice messages are preserved during a migration. System-level configuration data (for example, templates and classes of service) must be manually configured.


2. Use a Connection 2.1(1) DVD to reinstall all software on the server.

3. Recreate templates, classes of service, and other system-level configuration data.

4. Import the data that you exported from Connection 1.x or Cisco Unity.

Cisco Unified Communications Manager Business Edition Configuration

There is no supported migration path from Connection 1.x to Cisco Unified Communications Manager Business Edition. If you want to migrate from Connection 1.x to Cisco Unified CMBE, you must reinstall all software, and recreate all system and user data.

For more information, refer to the following documentation:

The "Requirements for Migrating from Cisco Unity Connection 1.x to Version 2.x" section or the "Requirements for Migrating from Cisco Unity 4.2 or Later to Cisco Unity Connection Version 2.x" section in System Requirements for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

The "Migrating User Accounts and Messages" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Installation and Upgrade Notes

License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules

Downloading and Installing Cisco Unity Connection Languages

License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules

If you want to use English-United States for the Connection conversation or you want users to be able to create personal call transfer rules, the Connection license must include the license tag LicRegionIsUnrestricted. If your Connection licenses do not include the LicRegionIsUnrestricted tag and you want to use these features, install a license that includes the tag. After you install the license, you must restart Connection. (Licenses without this tag are intended only for use outside the United States.)

If you choose not to install a license that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages.

Connection demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Present


Step 1 In Cisco Unity Connection Administration, under System Settings, click Licenses.

Step 2 On the Licenses page, click the name of the first license file.

Step 3 On the View License page, in the File Content box, search for the text "LicRegionIsUnrestricted."

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you install Connection.


Downloading and Installing Cisco Unity Connection Languages


Caution The version of the languages that you download and install must match the Cisco Unified Communications Operating System version installed, or installing languages will fail.


Caution Depending on your license settings, you may not be allowed to use English-United States and, therefore, must install other languages for Connection to function. For more information, see the "License Tag Required to Use the U.S. English Conversation and Personal Call Transfer Rules" section.

To Download Cisco Unity Connection Languages


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 2.1 Images.

Step 3 Fill out the customer registration form, and click Submit.

Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded files of the language(s) that you want to install. (The download file sizes appear on the Cisco Unity Connection Images Software Download page.)

The file name for each language is uc-locale-<two-letter language abbreviation>-<two-letter country abbreviation>-<version>.cop.sgn.

Step 5 On the Cisco Unity Connection Images Software Download page, click the name of a file to download.

Step 6 Follow the on-screen prompts to complete the download.

Make note of the MD5 value.

Step 7 Repeat Step 5 and Step 6 for each Connection language that you want to install.


Note You can install up to five languages on a Connection server.


Step 8 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 9 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files:

Use the Joliet file system, which accommodates file names up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Label the discs "Cisco Unity Connection 2.1(1) languages."

Step 10 Delete the downloaded files to free disk space.


To Install Cisco Unity Connection Languages


Step 1 Stop selected Connection services before installing languages:

a. Log on to Cisco Unity Connection Serviceability using your Cisco Unified CM administrator user name and password.

b. On the Tools menu, click Control Center - Feature Services.

c. Stop the following two services:

Connection Conversation Manager

Connection Mixer

d. After the services have stopped, log off of Cisco Unity Connection Serviceability.

Step 2 Log on to Cisco Unified Operating System Administration using a Cisco Unified Communications Operating System administrator user name and password.

Step 3 Install a language:

a. On the Software Upgrades menu, click Install/Upgrade.

b. On the Software Installation Upgrade page, enter the applicable values to specify the location of the language files and the credentials for an account that can access that location.

c. Click Next.

d. Choose the language that you want to install.

e. Click Next, and wait while the language file is downloaded to the Connection server.

f. Compare the MD5 value listed under File Checksum Details with the MD5 value that you made note of in the "To Download Cisco Unity Connection Languages" procedure.

g. Click Next, and wait while the language is installed.

If the Installation Log field displays "The package was successfully installed," the installation succeeded. If not, the installation failed. For more information, refer to the installation logs in the Real-Time Monitoring Tool.

Step 4 If you want to install additional languages, click Install Another, and repeat Step 3 until all languages are installed.

Step 5 Log off of Cisco Unified Operating System Administration.

Step 6 Restart Connection services:

a. Log on to Cisco Unity Connection Serviceability using your Cisco Unified CM administrator user name and password.

b. On the Tools menu, click Control Center - Feature Services.

c. Start the following services:

Connection Conversation Manager

Connection Mixer

d. After the services have restarted, log off of Cisco Unity Connection Serviceability.


Caveats

This section lists Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Unity Connection version 2.1(1) and for Connection in Cisco Unified Communications Manager Business Edition version 6.1(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at www.cisco.com/go/bugs.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for Cisco Unity Connection 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection.

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Open Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Connection Release 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) Open Caveats 

Caveat Number
Severity
Component
Description

CSCsl35482

2

admin

Concerto: Need to be able to import form from CCM 4.x into UC 2.x

CSCsl61955

2

admin

Restore breaks administration pages

CSCsl79246

2

database

Voice mail Ports not got registered after the upgrade to 7.0.0.9811-4

CSCsl92509

2

database

CUCM DB overwriting ims prefs.xml on startup causes UC problems

CSCsl52812

2

messaging

UC intermittent failsafe while retreiving via TUI

CSCse13889

3

admin

Windows 'High Contrast' accessibility option breaks UDM menus

CSCsg61841

3

admin

CCM and Connection admin in co-res uses different terminology

CSCsh02235

3

admin

No response from CUCadmin when IMS softlocks for expiry

CSCsi41208

3

admin

SA: User with voicemail drop list only shows 20 users for rules

CSCsi44644

3

admin

UC Admin: unable to launch help for Enterprise Parameters

CSCsi69170

3

admin

UC: IE script error on Phone System page

CSCsi95341

3

admin

PCA: Error during message recording in firefox if user hits send

CSCsj15473

3

admin

Need capablility to merge CUC/CCM AXL import sql table

CSCsj53567

3

admin

Admin: Should regenerate SCCP port cert if Skinny Device Prefix modified

CSCsj67448

3

admin

IE 7.0 RSS Client cannot download messages from secure feeds

CSCsk08289

3

admin

JPN: English strings remain in CUC Admin pages

CSCsk21709

3

admin

CLI: Cannot restart the Connection Administration service via the CLI

CSCsk25653

3

admin

CUCA: Delete port referenced by RR -> Unable to read Direct Routing Rule

CSCsk35433

3

admin

Admin: Cache issue with deleting a switch can cause no template error

CSCsk48405

3

admin

Admin: Delete phone switch should start switch migration wizard

CSCsk57879

3

admin

Change of Enduser password with highfrequency-phone voice mail is failed

CSCsk61589

3

admin

VOS will fail to connect to Informix for accounts with upp. characters

CSCsk86134

3

admin

UC 2.x has out of date concerto information

CSCsk97043

3

admin

CUCA: VUI-related controls on COS page cause mis-config

CSCsk97155

3

admin

Updated Bulk Edit to match Admin Transfer Options

CSCsl01765

3

admin

BulkEdit should allow changing GUI password options

CSCsl09165

3

admin

CUCA: Add RestrictDial

CSCsl12241

3

admin

CUCA: Test SCCP Registration appears in Task Management

CSCsl17446

3

admin

Leone: PCA pages broken on IE 6.0 with jre 1.6

CSCsl17516

3

admin

Unity Connection DRF Components Unregister after domain name change

CSCsl28203

3

admin

Save AXL Server Settings w/o name or password, HTTP 500 error

CSCsl43145

3

admin

Invalid error message when login fails in ciscopca web page.

CSCsl48671

3

admin

Removed a user's device but the changes is not reflected in Connection

CSCsl59958

3

admin

Users in the User Role cannot modify another user's greetings in the SA

CSCsl71039

3

admin

Cannot successfully upload a wav file using media master

CSCsl79852

3

admin

CUCA: SIP cert edit missing cert attributes

CSCsl82485

3

admin

Users' BM permissions disappear intermittently

CSCsl86240

3

admin

COS TTS Settings are Obsolete and Should be Removed

CSCsl89066

3

admin

Engineering Help missing for Enterprise & Service Parameter pages

CSCsl89141

3

admin

Unity users caught in deadlock when device in CM changed

CSCsl93611

3

admin

Garbled string at Test Address

CSCsm01319

3

admin

Unity Connection 2.0 cannot access Serviceablity page

CSCsm03459

3

admin

Need to del depending user/template obj's in order to delete PT/SS

CSCsm03688

3

admin

tree control text for CKM needs to change

CSCsi12831

3

cli

CLI: deleting locale should warn admin if locale is referenced

CSCsb46853

3

conversations

TTS 9 to fast forward rewinds to beginning of e-mail message

CSCsb48259

3

conversations

Unity continues to accepts calls when stream store volume is full

CSCse47280

3

conversations

Checksum warnings from selectlanguage phrase server in app log

CSCsh26559

3

conversations

Option to mark secure all msgs originating from a call handler missing

CSCsh61046

3

conversations

IMAP TTS: Better/more consistent error behavior

CSCsi13930

3

conversations

ISM does not work for contacts when msgs are left via contact's phone

CSCsi17565

3

conversations

Playback Msg volume and speed settings not honored

CSCsi18975

3

conversations

Ph Menu chg in speed/volume impacts login prompt

CSCsi31831

3

conversations

Convr-Std-StreamLN: Email Msg Menu Help - Contains 4 duplicate prompts.

CSCsi32640

3

conversations

No message menu duriing reply when user is over send quota

CSCsi33224

3

conversations

Convr-OPT: TreatSkippedMsgsSaved - [33##] or [##] doesn't mark msg new.

CSCsi93197

3

conversations

Voice Enabled Directory Handler will failsafe with locale enabled

CSCsj59416

3

conversations

Voice command Cancel used within help logs out of voice mail

CSCsl58431

3

conversations

Transfers from subscribers fail

CSCsl85895

3

conversations

Interview Handler won't leave message from outside caller

CSCsl90506

3

conversations

Subscriber conversation VUI uses default restriction table

CSCsc98068

3

core

Cisco Unity Connection performance counters not appearing in non-US OS

CSCsg82644

3

core

3.0-Alarm description text contains %1 %2

CSCsh16234

3

core

3.0-String definitions for errnocConverted HRESULT are missing

CSCsi02512

3

core

A system xfer by an outside caller doesnt show in transfer call billing

CSCsi07787

3

core

reports: reports should show date in system time instead of GMT

CSCsi52331

3

core

No scrollbar for Serviceability Reports pages

CSCsl21029

3

core

Leone - Syslog changes

CSCsm02178

3

core

Dependency message is not proper for Voice recognition transport service

CSCse11067

3

database

SA: Cannot modify user's alias with special chars

CSCse24991

3

database

Admins can't override users restriction table when setting outdial

CSCsi32598

3

database

Danish not shown in most lang selection dropdown lists

CSCsi41114

3

database

Notification rule changes not propagated to Notifier

CSCsi41335

3

database

Cannot reset GUI administrator password using CLI command

CSCsi41597

3

database

IBM PMR 84255 - after multiple CoRes upgrade failures, CM db not running

CSCsi42642

3

database

DB scripts need to change G711 to PCM

CSCsi47886

3

database

CUCA doesn't restrict access appropriately for Audio Text Admin

CSCsi58551

3

database

Viewing Prvt lists through CUCA fails if username (alias) contains a '

CSCsi69489

3

database

Selecting to inherit a language, doesnt clear previous language choice

CSCsi73195

3

database

Web Application User does not obey the Minimum Duration Password Change

CSCsj66903

3

database

Same VPIM location and Directory Handler ext break Directory Handler

CSCsk66102

3

database

Sysagent: Update statistics task throws errors

CSCsk70776

3

database

password set to never expires but Connection asking to change password

CSCsk82064

3

database

Junk value seen for notification failure in pca device notification page

CSCsk86057

3

database

Concerto: CCM5.x sql query does not work with UC2.x informix

CSCsk86091

3

database

Tracing: Need cuals tracing in UC2.x

CSCsk89473

3

database

Invalid passwords saved in the previous password check

CSCsk89808

3

database

Concerto w/CCM 4.x, can't import users, CCM users pushed not tagged CCM

CSCsk93963

3

database

UserTemplate settings have no default and cannot be saved

CSCsl00706

3

database

Can not change password for UndeliverableMessages mailbox to gain access

CSCsl50697

3

database

Unable to access Voice Mail

CSCsl65918

3

database

Users cannot be deleted due to deleted system call hanlders

CSCsl80572

3

database

CUC fails install with ciscounity in hostname

CSCsl88526

3

database

DST: Australia has extended Daylight Saving Time in 2008

CSCsg26044

3

documentation

ACCESSIBILITY: MMC Applet controls are not keyboard accessible

CSCsl05226

3

documentation

Lucas user documentation lacks speed/volume voice cmd info

CSCse70543

3

hardware

JPN:PCD: Long date format is wrong

CSCsg33442

3

hardware

Drives not detected correctly on 7845-H1 platform

CSCse81338

3

localization

CPCA Localizes first language only received from browser

CSCsh73316

3

localization

Admin:Users:pulldown for Country, Ivory Coast has an invalid entry

CSCsi44645

3

localization

UC Admin: unable to launch help for Service Parameters

CSCsb13588

3

mediamaster

Quickplay device won't change until the page is refreshed

CSCsc99729

3

mediamaster

LI:MM certificate pops a blank security screen when accepting dialog box

CSCsi15645

3

mediamaster

WAV file in media master via Open File option not saved

CSCsk13010

3

mediamaster

hang up in trap, then quickly initiate another trap session, plays again

CSCsh77135

3

messaging

VPIM message with recorded name constructed incorrectly

CSCsi31734

3

messaging

NewMsg Stack: If receipts are removed from stack - MWI not extinguished.

CSCsi83827

3

messaging

JPN: VM Sending time is changed after the migration

CSCsk89901

3

messaging

Rcpt SMTP Address in Mesg to Remote Server should match Remote Address

CSCsk96641

3

messaging

SMTP domain name doesn't seem to change when server name changes

CSCsl10797

3

messaging

Leone - Notifier leak when MWI on written to db

CSCsl21306

3

messaging

Include calling party name in msg subject if available

CSCsl28322

3

mixer

CuMixer has three threads running as root

CSCsl64239

3

mixer

Possible flood of ICMP Unreachable events

CSCse29581

3

pca

Read receipt: timestamp of original message in CPCA is incorrect

CSCsg26226

3

pca

CPCA: Accessibility, mouse cursor resets focus when Tabbing through menu

CSCsh93362

3

pca

PCA: Message recording length not honored when recording from Master

CSCsh93367

3

pca

PCA: Re-Record freezes Browser, recording cannot be completed after

CSCsi09052

3

pca

CPCA only allows edit of Alternate call transfer rule

CSCsi89605

3

pca

CPCA PCTR Destination dropdown does not populate the translated fields

CSCsj38795

3

pca

Access Email option if offered when not valid

CSCsj72699

3

pca

Greetings Page Accessiblity Broken for MediaMaster

CSCsl45035

3

pca

InValid error message when account is locked.

CSCsl80634

3

pca

ARA: CPCA display issues in Arabic UI

CSCsl83390

3

pca

FRA/FRC cpca opener page has /' in Nom d'utilisateur

CSCsh97413

3

phoneapps

VML: Visual message list remains on phone on hang up

CSCsi26450

3

phoneapps

VML: When message marked as-is, do not hear New or Saved

CSCsb26770

3

reports

User Message Activity Report - Actions Not Being Captured

CSCsb40624

3

reports

Incorrect Device Type on Outcall Billing Detail Report

CSCsb65116

3

reports

Slow Browser Response Time after Running Large Reports

CSCse19688

3

reports

Reports: long object name is truncated

CSCsi52226

3

serviceability

Call handler link on reports gives 404

CSCsi67479

3

serviceability

JPN:Reports: Japanese are garbled in csv file

CSCsi67484

3

serviceability

UC Reports: Unable to scroll the serviceability reports page

CSCsj00184

3

serviceability

RTMT: When commas present in diags, viewer truncates log

CSCsk89864

3

serviceability

SMTP Server needs to be restarted for traces to take effect

CSCsl42431

3

serviceability

ES install on UC 2 flags error Service status is down.Conection db proxy

CSCsl60321

3

serviceability

RTMT does not show port disconnect fapprox 45 sec after port disconnects

CSCsi86685

3

setup

1.2(1) - Version not updated to show SR(1) patch

CSCsl86592

3

setup

UC 2.0 Migration utility needs OpenSSH to pull migration data

CSCsi93978

3

telephony

TTS for zh_TW pauses conv on first try after Mixer Restart

CSCsl19506

3

telephony

CCME voice message not identified from subscriber says from VM extension

CSCsl65359

3

telephony

CuCsMgr core dump during Co-Res performance test

CSCsl69023

3

telephony

UC - Release to switch - port does not release when transfered

CSCsi10979

3

trap

MMC TRaP record fails on CME SCCP integration

CSCsi15548

3

trap

An interview handler question over 30 seconds in length not played

CSCsh79540

3

utilities

BAT: Various CSV data validation issues

CSCsh86820

3

vui

VUI: Pause is not recognized in some places in VUI directory

CSCsh94369

3

vui

VUI says, 'No msgs found' in response to filtering email by sender

CSCsi35147

3

vui

VUI: Timeout conv on partial match for send does not flow correctly

CSCsi39808

3

vui

VUI getting garbled user input for some commands


Resolved Caveats—Connection Release 2.1(1), and Connection in Cisco Unified CMBE Release 6.1(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Connection Release 2.1(1) and Connection in Cisco Unified CMBE 6.1(1) Resolved Caveats 

Caveat Number
Severity
Component
Description

CSCsl54565

2

database

UC out of temp DB space upgrading RptDb to 2.1

CSCeg19228

2

setup

Setup /r fails to start when Terminal Server is installed

CSCsa92344

3

admin

Settings lost when Port Group Create fails

CSCsb09833

3

admin

Logging into CUCA after timeout results in error HTTP 408

CSCsb53790

3

admin

CUSA: Servers Page CCM/TFTP Server information is zeroed out during Add

CSCsb23646

3

config

CUCCA Integration task fails if user enters more ports than licensed

CSCsb27170

3

conversations

Double keypress wait time activated after second keypress received

CSCsb21826

3

core

Voice Processing and Notifier don't start after end-of-Setup-Wiz reboot

CSCsb21852

3

core

Status app causes CuStatusTray.exe hang; CPU rises to ~35% for CuCsMgr

CSCsb57854

3

core

SECURITY: SQL Cred tool: can run multiple instances of tool

CSCsb62213

3

core

Server Status: Contention issues with more than one instance

CSCeg82278

3

database

Alias should be a required field in csp_SubscriberCreate

CSCsa85351

3

setup

Uninstall: Wizard hangs when it tries to stop the CSAgent service

CSCsa94512

3

telephony

AvAudio.sys incorrectly reports out-of-sequence packets

CSCsb19892

3

telephony

RFN does not send a digit when calling thru the PSTN

CSCsb35968

3

telephony

Unity Connection TSP fails to install on Unity 4.x system

CSCsb53087

3

telephony

Skinny device test should not fail if ping server fails


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.