Table Of Contents

Setting Up a Cisco Unified CallManager Express SIP Trunk Integration with Cisco Unity Connection

Integration Tasks

Requirements

Programming the Cisco Unified CallManager Express Phone System for Integrating with Cisco Unity Connection

Creating a New Integration with Cisco Unified CallManager Express

Setting Up a Cisco Unified CallManager Express SIP Trunk Integration with Cisco Unity Connection

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For detailed instructions for setting up a Cisco Unified CallManager Express SIP trunk integration with Cisco Unity Connection, see the following sections in this chapter:

•Integration Tasks

•Requirements

•Programming the Cisco Unified CallManager Express Phone System for Integrating with Cisco Unity Connection

•Creating a New Integration with Cisco Unified CallManager Express

This document does not apply to the configuration in which Cisco Unity Connection is installed as Cisco Unified Communications Manager Business Edition (CMBE)—on the same server with Cisco Unified Communications Manager.

Integration Tasks

Before doing the following tasks to integrate Cisco Unity Connection with Cisco Unified CM Express through a SIP trunk, confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Installation Guide for Cisco Unity Connection.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.

2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection."

3. Program Cisco Unified CM Express. See the "Programming the Cisco Unified CallManager Express Phone System for Integrating with Cisco Unity Connection" section.

4. Create the integration. See the "Creating a New Integration with Cisco Unified CallManager Express" section.

5. Test the integration. See Chapter 4, "Testing the Integration."

6. If this integration is a second or subsequent integration, add the applicable new use templates for the new phone system. See Chapter 5, "Adding New User Template for Multiple Integrations."

Requirements

The Cisco Unified CM Express SIP integration supports configurations of the following components:

Phone System

•Cisco Unified CM Express.

For details on compatible versions of Cisco Unified CM Express, refer to the SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

•A compatible Cisco IOS software version. Refer to the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00805acf50.html.

•Cisco Unified CM Express feature license.

•Cisco IP phone feature licenses, and Cisco licenses for other H.323-compliant devices or software (such as Cisco VirtualPhone and Microsoft NetMeeting clients) that will be connected to the network, as well as one license for each Cisco Unity Connection port.

•For the Cisco Unified CM Express extensions, SIP phones that support DTMF relay as described in RFC-2833. For a list of supported Cisco IP phone models, refer to the applicable Supported Firmware, Platforms, Memory, and Voice Products document at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guides_list.html.

•For the Cisco Unified CM Express extensions, one of the following configurations:

–(Best practice) Only SIP phones that support DTMF relay as described in RFC-2833.

–Both SCCP phones and SIP phones.

Note that older SCCP phone models may require a Media Termination Point (MTP) to function correctly.

•A LAN connection in each location where you will plug the applicable phone into the network.

Cisco Unity Connection Server

•The applicable version of Cisco Unity Connection. For details on compatible versions of Cisco Unity Connection, refer to the SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

•Cisco Unity Connection installed and ready for the integration, as described in the Installation Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

•A license that enables the applicable number of voice messaging ports.

Programming the Cisco Unified CallManager Express Phone System for Integrating with Cisco Unity Connection

For details on programming the Cisco Unified CallManager Express router for the integration with Cisco Unity Connection, refer to the "Integrating Voice Mail" chapter of the Cisco Unified Communications Manager Express System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html.

Creating a New Integration with Cisco Unified CallManager Express

After ensuring that Cisco Unified CallManager Express and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.

To Create an Integration

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Step 1 Log on to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 3 On the Search Phone Systems page, on the Phone System menu, click New Phone System. The Phone System Integration Wizard appears.

Step 4 On the Select Phone System Manufacturer page, in the Manufacturer field, click Cisco Systems and click Next.

Step 5 On the Select Phone System Model page, in the Model field, click Cisco Unified Communications Manager and click Next.

Step 6 On the Set Up Phone System page, in the Phone System Name field, accept the default name or enter the descriptive name that you want, and click Next.

Step 7 On the Select Port Group Template page, in the Port Group Template field, click SIP - Session Initiation Protocol and click Next.

Step 8 On the Set Up Port Group page, enter the following settings and click Next.

Table 3-1 Settings for the Set Up Port Group Page 

Field	Setting
Port Group Name	Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.
Contact Line Name	Enter the voice messaging line name (or pilot number) that users will use to contact Cisco Unity Connection and that Cisco Unity Connection will use to register with the Cisco Unified CM Express router.
Authenticate with SIP Proxy Server	Check this check box if you want Cisco Unity Connection to authenticate with the Cisco Unified CM Express router.
Authentication User Name	Enter the name that Cisco Unity Connection will use to authenticate with the Cisco Unified CM Express router.
Authentication Password	Enter the password that Cisco Unity Connection will use to authenticate with the Cisco Unified CM Express router.
Number of Ports	Enter the number of voice messaging ports that you want to create in this port group.
IP Address or Host Name	Enter the IP address (or host name) of the primary Cisco Unified CM Express router that you are integrating with Cisco Unity Connection.
Test Address	Click this button to test the IP address that you entered. The results of the test appear in the field to the right of the button. Note Even though the integration is successful, the test may fail on networks where the "ping" command is disabled or ignored, or when the Cisco Unified CM Express router is not running.
Port	Enter the IP port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

Step 9 On the Confirm Phone System Settings page, confirm the settings that you have entered and click Finish.

Step 10 On the Phone System Creation Summary page, click Close.

Step 11 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.

Step 12 On the Search Ports page, click the display name of the first voice messaging port that you created for this phone system integration.

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Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

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Step 13 On the Port Basics page, enter the following settings. The fields in the following table are the ones that you can change.

Table 3-2 Settings for the Voice Messaging Ports 

Field	Considerations
Enabled	Check this check box.
Answer Calls	Check this check box. Caution All voice messaging ports connecting to the Cisco Unified CM Express router must have the Answer Calls box checked. Otherwise, calls to Cisco Unity Connection may not be answered.
Perform Message Notification	Check this check box to designate the port for notifying users of messages.
Send MWI Requests	Check this check box to designate the port for turning MWIs on and off.
Allow TRAP Connections	Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications.

Step 14 Click Save.

Step 15 Click Next.

Step 16 Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.

Step 17 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk. Otherwise, skip to Step 21.

Step 18 On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System Trunk.

Step 19 On the New Phone System Trunk page, enter the following settings for the phone system trunk and click Save.

Table 3-3 Settings for the Phone System Trunk 

Field	Setting
From Phone System	Click the display name of the phone system that you are creating a trunk for.
To Phone System	Click the display name of the previously existing phone system that the trunk will connect to.
Trunk Access Code	Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.

Step 20 Repeat Step 18 and Step 19 for all remaining phone system trunks that you want to create.

Step 21 If prompted to restart the Connection Conversation Manager service, do the following substeps. Otherwise, continue to Step 22.

a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.

b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.

c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.

d. Under Cisco Unity Connection Services, click Connection Conversation Manager.

e. At the top of the page, click Restart.

f. When prompted to confirm restarting the service, click Yes.

g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.

h. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 22 In the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 23 In the Task Execution Results window, click Close.

Step 24 Log off Cisco Unity Connection Administration.

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