Table Of Contents

Removing Software

Removing Cisco Unity Connection and Voice-Recognition Software from the Connection Server

Removing Voice-Recognition Software from a Separate Voice-Recognition Server

Removing Software

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This chapter contains the following sections:

•Removing Cisco Unity Connection and Voice-Recognition Software from the Connection Server

•Removing Voice-Recognition Software from a Separate Voice-Recognition Server

Removing Cisco Unity Connection and Voice-Recognition Software from the Connection Server

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Caution Removing Cisco Unity Connection software also deletes all Connection data and all voice messages.

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To Remove Cisco Unity Connection and Voice-Recognition Software from the Connection Server

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Step 1 Log on to the Cisco Unity Connection server by using an account that is a member of the local Administrators group.

Step 2 Back up Cisco Unity Connection by using the Connection Disaster Recovery Backup tool.

To access the Disaster Recovery Backup tool, double-click the Cisco Unity Tools Depot icon on the Windows desktop, and expand Administration Tools. (To display Help for the tool, click Disaster Recovery Backup. To run the tool, double-click Disaster Recovery Backup.)

Step 3 In the Windows task bar, right-click the Cisco Unity Connection icon, and click Stop > Cisco Unity Connection.

Step 4 On the Windows task bar, click the Cisco Unity Connection Status icon.

Step 5 Click the Server Roles tab.

Step 6 In the right pane, click Media Service Watcher.

Step 7 In the left pane, click Stop the Server Role.

Step 8 On the Windows Start menu, click Settings > Control Panel > Add or Remove Programs.

Step 9 If any Connection languages are installed, remove them before you remove Cisco Unity Connection.

Step 10 Click Cisco Unity Connection.

Step 11 Click Remove.

Step 12 Follow the on-screen prompts.

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Removing Voice-Recognition Software from a Separate Voice-Recognition Server

To Remove Voice-Recognition Software from a Separate Voice-Recognition Server

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Step 1 If you are replacing one voice-recognition server with another, reconfigure Cisco Unity Connection to access the new server. Do the procedures in the "Configuring Voice-Recognition Software (Separate Voice-Recognition Server Only)" section in the "Configuring Software on the Server, and Installing a Service Release" chapter of the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Step 2 Log on to the voice-recognition server by using an account that is a member of the local Administrators group.

Step 3 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 4 Click Nuance Watcher Daemon.

Step 5 Click Stop the Service.

Step 6 Close the Services MMC.

Step 7 On the Windows Start menu, click Settings > Control Panel > Add or Remove Programs.

Step 8 Click Cisco Unity Connection.

Step 9 Click Remove.

Step 10 Follow the on-screen prompts.

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