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Cisco Unity Connection

Release Notes for Cisco Unity Connection Release 1.2(1)

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Table Of Contents

Release Notes for Cisco Unity Connection Release 1.2(1)

Contents

System Requirements, and Supported Hardware and Software

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Related Documentation

New and Changed Requirements and Support—Release 1.2(1)

Additional License Required to Upgrade from Connection 1.1 to Version 1.2

Available Languages for Cisco Unity Connection Components

Cisco Unity-CM TSP Version 8.1(3)

Cisco Unity Connection Documentation

Cisco Unity Connection Integration Guides

FAQ in Cisco Unity Connection Administration and on Cisco Unity Connection Desktop

Feedback Link in Cisco Personal Communications Assistant

Per-Platform Limits

Personal Call Transfer Rules Supported for Integrations with Circuit-Switched Phone Systems Through PIMG Units

Phone System Integrations Qualified for Use with Cisco Unity Connection

Software Qualified for Use on Cisco Unity Connection User Workstations

Utility Updates in the Cisco Unity Tools Depot

Wizard Available for Creating Wallet Cards of Conversations

WAN Connection to Phone Systems Integrated Through PIMG Units

New Functionality—Release 1.2(1)

Cisco Unity Connection Conversation Enhancements

Empty Deleted Items Folder in Voice-Recognition Conversation

Greetings Menu Options in Voice-Recognition Conversation

Recording Greetings in Additional Languages by Phone with a Multilingual System

Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

Voice Directory Handler

Voice Recognition Confirmation Confidence Threshold Setting

Changed Functionality—Release 1.2(1)

Interface Changes in Cisco Unity Connection Administration

Message Counts No Longer Truncated in SMS (SMPP) Message Notifications

Message Notifications Show CLID of Caller

Installation and Upgrade Information

Downloading Software for Cisco Unity Connection 1.2(1)

Downloading the Cisco Unity Connection Server Updates Wizard

Downloading the Cisco Unity Connection 1.2(1) DVD Image

Downloading Cisco Unity Connection Languages

Upgrading to Cisco Unity Connection 1.2(1)

Installing Cisco Unity Connection 1.2(1) for the First Time

Caveats

Open Caveats—Release 1.2(1)

Resolved Caveats—Release 1.2(1)

Troubleshooting Information

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unity Connection Release 1.2(1)


Published June 14, 2006

These release notes contain information on downloading software, new and changed support, new and changed functionality, and open and resolved caveats for Cisco Unity Connection Release 1.2(1).


Note You can use the Cisco Voice Technology Group Subscription tool to be notified by e-mail of any Cisco Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/pcgi-bin/Software/Newsbuilder/Builder/VOICE.cgi.


Contents

These release notes contain the following sections:

System Requirements, and Supported Hardware and Software

Related Documentation

New and Changed Requirements and Support—Release 1.2(1)

New Functionality—Release 1.2(1)

Changed Functionality—Release 1.2(1)

Installation and Upgrade Information

Caveats

Troubleshooting Information

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements, and Supported Hardware and Software

Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software contains the most current information on Connection requirements, and supported hardware and software. The document is on Cisco.com at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection:

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

SCCP Compatibility Matrix: Cisco Unity Connection, the Cisco Unity-CM TSP, Cisco CallManager, and Cisco CallManager Express

SIP Trunk Compatibility Matrix: Cisco Unity Connection and Cisco CallManager

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Cisco Unity Connection

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, scroll to the bottom of the navigation bar.

Step 2 Click About. The Connection version is displayed below "Cisco Unity Connection."


You can also use the Cisco Unity Connection Server Status utility to determine the version. This is useful when Connection is not running.

To Determine the Cisco Unity Connection Version by Using the Cisco Unity Connection Server Status Utility


In the Cisco Unity Connection Server Status utility, click the Server Status tab. The Connection version is displayed in the Version field.


Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version


Step 1 Browse to the Windows\System32 directory.

Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.


Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version


Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Related Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Cisco Unity Connection Documentation Guide. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

 

New and Changed Requirements and Support—Release 1.2(1)

This section contains information about new and changed requirements and support in the Cisco Unity Connection Release 1.2(1) time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Additional License Required to Upgrade from Connection 1.1 to Version 1.2

For Cisco Unity Connection version 1.2, a new license tag—LicRegionIsUnrestricted—was added to the Connection license file.


Caution If you upgrade to Connection 1.2 without having installed a license that includes the new LicRegionIsUnrestricted tag, users will not be able to use English-United States as the language for the Connection 1.2 conversation. In addition, users will not be able to use personal call transfer rules.

Note that several months ago, Connection 1.1 customers were e-mailed information about getting a license with the additional tag, so you may already have installed a license with the tag.

If you complete the upgrade to Connection 1.2 and a license that includes the LicRegionIsUnrestricted tag has not been installed, and no Connection languages have been installed (other than English-United States, which is installed by default), and one or more Connection language settings were set to English-United States in version 1.1(1), you are alerted to a licensing problem in the following ways:

During the upgrade, the Cisco Unity Connection Configuration Assistant alerts you that English-United States cannot be used on the system. The Configuration Assistant also alerts you that you must either install a license that allows using English-United States or install one or more Connection languages.

When you log on to Cisco Unity Connection Administration, the Licensing page displays. You are not allowed to display any other Connection Administration pages.

Connection logs errors in the Windows application event log.

After 48 hours, Connection automatically stops taking calls. Thereafter, Connection checks hourly to determine whether the licensing violation has been resolved.

To resolve the licensing problem, install a license that includes the LicRegionIsUnrestricted tag. After you install the license file, you must restart Connection before it will start taking calls again.

If you choose not to install a license file that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages, change all language settings from English-United States to other languages, and delete all personal call transfer rules. (After you install one or more languages, Connection Administration allows you to display pages other than the Licensing page.)

Until you change the last language setting and delete the last personal call transfer rule, Connection continues to log licensing errors in the Windows application event log and stops taking calls after 48 hours.

All Connection 1.2 demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Present


Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Licenses.

Step 2 On the Licenses page, click the name of the first license file.

Step 3 On the View License page, in the File Content box, search for the text LicRegionIsUnrestricted.

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you begin the upgrade to Connection 1.2.

For more information, send an e-mail to connectionmigration@external.cisco.com.


Available Languages for Cisco Unity Connection Components

This section lists the languages in which Cisco Unity Connection components are available. Languages added with this release are marked with an asterisk(*).

Cisco Personal Communications Assistant (PCA)

Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Personal Communications Assistant (PCA) Help

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Unity Connection Administration

English-United States

Cisco Unity Connection Administration Help

English-United States

System prompts

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Text-to-speech engine

Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, English-United Kingdom, French-Canada, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Voice-recognition engine

English-United States

Product documentation for administrators/installers

English-United States, Japanese-Japan

Product documentation for end users

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Unity-CM TSP Version 8.1(3)

Cisco Unity-CM TSP 8.1(3) is qualified for use with Cisco Unity Connection version 1.2(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.1(3) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

(The Cisco Unity-CM TSP is used only for the Cisco CallManager and Cisco CallManager Express integrations that use only Skinny Call Control Protocol (SCCP) end points.)


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Cisco Unity Connection Documentation

This section lists new Cisco Unity Connection documentation available with this release.

Cisco Unity Connection Integration Guides

The following Cisco Unity Connection integration guides are available at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html:

Cisco CallManager Express 3.4 SIP Trunk Integration Guide for Cisco Unity Connection 1.2

Multiple Phone System Integration Guide for Cisco Unity Connection 1.2

NEC NEAX 2400 PIMG Integration Guide for Cisco Unity Connection 1.2

Rolm 9751 PIMG Integration Guide for Cisco Unity Connection 1.2

Siemens Hicom 300 E (European) PIMG Integration Guide for Cisco Unity Connection 1.2

FAQ in Cisco Unity Connection Administration and on Cisco Unity Connection Desktop

An FAQ document is available from the navigation bar in Cisco Unity Connection Administration and on the desktop of the Cisco Unity Connection server. The FAQ addresses questions often asked by Connection administrators.

Feedback Link in Cisco Personal Communications Assistant

To facilitate collecting feedback about Cisco Unity Connection, a Feedback link is available in the top navigation bar of the Cisco Personal Communications Assistant (PCA). Feedback is submitted directly to the Cisco Unity Connection development team.

To submit feedback, click the Feedback link, enter the information on the form, and click Submit.

Per-Platform Limits

Supported limits for the following components for some Cisco Unity Connection platform overlays have been changed for Connection 1.2:

Total number of users

Maximum number of Cisco Personal Communications Assistant (PCA) sessions

Maximum number of IMAP users (no Cisco Unity Inbox sessions)

Total available ports

Voice ports

Text-to-speech (TTS) ports (TTS sessions)

For individual platform limits, refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.

Personal Call Transfer Rules Supported for Integrations with Circuit-Switched Phone Systems Through PIMG Units

A Cisco Unity Connection system that is integrated with a circuit-switched phone system through PIMG units can use the personal call transfer rules feature.

Phone System Integrations Qualified for Use with Cisco Unity Connection

The following phone system integrations have been qualified for use with Cisco Unity Connection:

Cisco CallManager Express 3.4 integrated through a SIP trunk.

NEC NEAX 2400 integrated through digital PIMG units.

Rolm 9751 v9005 integrated through digital Rolm PIMG units.

Rolm 9751 v9006 integrated through digital Rolm PIMG units.

Siemens Hicom 300 E (European) integrated through analog PIMG units.

For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity Connection version 1.2(1)—refer to the "Supported Phone System Integrations" section of Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Software Qualified for Use on Cisco Unity Connection User Workstations

Novell Groupwise version 7.0 and later has been qualified for use as an IMAP client on user workstations.

For the most current version combinations of software qualified for use on user workstations—including software qualified since the release of Cisco Unity Connection version 1.2(1)—refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Utility Updates in the Cisco Unity Tools Depot

Updates to utilities in the Cisco Unity Tools Depot are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com, and click Sign Up Here.

Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://ciscounitytools.com). If the Cisco Unity Connection server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity Connection server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.

Some utilities work only with selected versions of Cisco Unity Connection. If a utility does not appear in the Tools Depot, it does not work with the version of Connection currently running.

The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Connection server desktop or click Programs > Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.

Wizard Available for Creating Wallet Cards of Conversations

The Wallet Card wizard in the Custom Key Map utility produces a PDF file of a wallet card that can be printed and given to Cisco Unity Connection users. The templates in the wizard list frequently used menu options and shortcuts for managing messages and personal options by phone; the wizard fills in the applicable touchtone keys based on the Custom Keypad Mapping conversation. The wizard also allows you to customize technical support information and instructions for logging on to Cisco Unity Connection.

The Wallet Card wizard is launched from the Custom Key Map utility in the Cisco Unity Tools Depot. For more information, refer to Custom Key Map Help.

WAN Connection to Phone Systems Integrated Through PIMG Units

Cisco Unity Connection supports connecting across a WAN to a circuit-switched phone system that integrates through PIMG units. The requirements for the WAN connection are:

For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.

For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.

No network devices that implement network address translation (NAT).

A maximum 200-ms network latency.

New Functionality—Release 1.2(1)

This section contains information about new functionality for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 1.2(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Cisco Unity Connection Conversation Enhancements

New functionality in the Cisco Unity Connection conversation is described in the following sections:

Empty Deleted Items Folder in Voice-Recognition Conversation

Greetings Menu Options in Voice-Recognition Conversation

Recording Greetings in Additional Languages by Phone with a Multilingual System

Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

Voice Directory Handler

Voice Recognition Confirmation Confidence Threshold Setting

Empty Deleted Items Folder in Voice-Recognition Conversation

Connection users with the voice-recognition option can delete all messages in the Deleted Items folder by phone by saying "Empty Deleted Items folder" at the Main menu.

Greetings Menu Options in Voice-Recognition Conversation

Connection users with the voice-recognition option can play, record, enable, and disable their greetings by using voice commands. Table 1 lists new commands for playing and managing greetings.

Table 1 Voice Commands for Managing Greetings 

Action
Voice Command
Key(s)

Hear all greetings

"Play all greetings"

N/A

Hear a specific greeting

"Play <greeting name> greeting"

N/A

Hear the standard greeting

"Play my greeting"

N/A

Record a new greeting

"Record <greeting name> greeting"

N/A

Record the standard greeting

"Record my greeting"

N/A

Use silence instead of a greeting

"Play nothing for my <greeting name> greeting"

N/A

Enable a greeting

"Turn on <greeting name> greeting"

N/A

Disable a greeting

"Turn off <greeting name> greeting"

N/A

Use the system greeting

"Use default <greeting name> greeting"

N/A

Use the system default greeting for the standard greeting

"Use my default greeting"

N/A

Hear Greetings menu Help

"Greetings Help"

N/A


Recording Greetings in Additional Languages by Phone with a Multilingual System

With a Cisco Unity Connection multilingual system, users and administrators have the option of providing greetings in multiple languages when the greeting language for either a user's primary call handler or a system call handler is inherited. For example, if Connection is set up to provide prompts in French and Spanish, it is possible to record the standard greeting in both languages so that Spanish- and French-speaking callers can hear the greeting in their own language.

If a greeting is not recorded in a language the system provides, Connection will play the system default greeting for calls associated with that greeting. Note that this feature is not available with the voice-recognition conversation.

More information is available in the following documentation:

The "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section in the "Managing Recorded Greetings and Recorded Names" chapter of the Cisco Unity Connection System Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

The "Recording Greetings in Additional Languages by Phone with a Multilingual System" section in the "Managing Personal Greetings" chapter of the Cisco Unity Connection User Guide at http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html.

Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

Connection users with the voice-recognition option can send messages to public and private distribution lists by phone by saying the name of a distribution list when addressing a message.

Voice Directory Handler

With a Cisco Unity Connection system using the voice-recognition option, administrators can create voice-type directory handlers so that callers can say the first name and last name of a Connection user they want to reach. In addition to searching by first and last names, a voice directory handler includes alternate names in searches.

Connection users listed in the directory are available to outside callers as names that can be reached. System contacts are available only to Connection users logged on to the system, and personal contacts are available only to the Connection users who defined them.

Note that with this type of directory handler, users cannot be reached unless they have a first name and last name, or alternate name specified on the User Basics page in Cisco Unity Connection Administration.

More information is available in the "Managing Directory Handlers" chapter of the Cisco Unity Connection System Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Voice Recognition Confirmation Confidence Threshold Setting

The Voice Recognition Confirmation Confidence Threshold setting allows administrators to adjust the likelihood that Cisco Unity Connection will prompt voice-recognition users to confirm an intended action. When a voice-recognition user chooses to exit the system, send a message, delete a message, or cancel an action, Connection may or may not prompt the user to confirm the action (for example, "Are you sure you want to exit?"), depending on whether the voice command was clearly recognized by the system.

A number of factors can influence how well the voice-recognition system "hears" a voice command: phone line quality, background noise, and how quickly or slowly a user speaks. By adjusting the Voice Recognition Confirmation Confidence Threshold setting, administrators can ensure that Connection prompts users for confirmation as necessary and appropriate for the system.

The range of valid entries for the Voice Recognition Confirmation Confidence Threshold setting is 0 to 100; the default value is 60, which should reliably filter out most errors and provide confirmation when necessary for most systems. The setting is available on the System Settings > Advanced page in Cisco Unity Connection Administration.

Changed Functionality—Release 1.2(1)

This section contains information about changed functionality for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 1.2(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Interface Changes in Cisco Unity Connection Administration

The Cisco Unity Connection Administration interface has been changed to improve usability. In the interface, some pages were added or changed, some fields were changed or moved, and some page and field names were changed without changing their basic functionality.

Message Counts No Longer Truncated in SMS (SMPP) Message Notifications

When an SMS message notification exceeds the maximum number of characters allowed and the notification includes message counts, Cisco Unity Connection truncates only the body of the message, and message counts are preserved. (In earlier versions, the content of the notification message was truncated, starting with the message counts.)

Message Notifications Show CLID of Caller

Message notifications to text devices (SMTP, SMS, text pager, or the Cisco Unity Inbox web tool) will include the following additional information when the Include Caller Information check box is checked:

The Calling Line ID (CLID) or the name, when in the database, of the sender for the new message.

The name or extension of the senders for all remaining unheard messages.

Installation and Upgrade Information

Downloading Software for Cisco Unity Connection 1.2(1)

Upgrading to Cisco Unity Connection 1.2(1)

Installing Cisco Unity Connection 1.2(1) for the First Time

Downloading Software for Cisco Unity Connection 1.2(1)

This section contains procedures for downloading the Cisco Unity Connection Server Updates wizard (which installs Microsoft updates that are required with Connection), for downloading an image of the Cisco Unity Connection 1.2(1) DVD, and for downloading Connection languages.

Note that disc images available June 14, 2006, are English-United States only. The disc images for all other languages will be available August 11, 2006.


Caution You cannot install Connection languages for one version of Connection on a server that is running another version of Connection. If you have installed languages other than English-United States on a Connection 1.1 server and you still want to use those languages after you upgrade, you must wait until the languages are available for Connection 1.2 before you upgrade.


Caution Depending on your license settings, you may not be allowed to use English-United States and, therefore, must install other languages for Connection to function.

Downloading the Cisco Unity Connection Server Updates Wizard

The Cisco Unity Connection Server Updates wizard installs the latest Microsoft updates that are required with Cisco Unity Connection and the latest version of Cisco Security Agent for Cisco Unity.

For a list of updates that are installed, refer to Software Installed by the Cisco Unity Connection Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

To Download the Cisco Unity Connection Server Updates Wizard


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted wizard. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 Click the name of the Cisco Unity Connection Server Updates wizard file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Extract the Cisco Unity Connection Server Updates wizard to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 6 Burn a CD for the wizard, and label it "Cisco Unity Connection Server Updates wizard <date>."

If you have a Cisco Unity Connection Server Updates wizard CD shipped from Cisco, set it aside so you do not accidentally use the wrong CD during installation or upgrade.

Step 7 When you are done extracting the wizard, delete the downloaded .exe file to free disk space.


Downloading the Cisco Unity Connection 1.2(1) DVD Image

To Download the Cisco Unity Connection 1.2(1) DVD Image


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 1.2 DVD Images.

Step 3 Fill out the customer registration form, and click Submit.

Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded file. (The download file size appears on the Cisco Unity Connection DVD Images Software Download page.)

Step 5 On the Cisco Unity Connection DVD Images Software Download page, click the file name of the applicable image to download, depending on the number of voice messaging ports:

24 voice messaging ports or fewer

Use CiscoUnityConnection1.2.1-LE24ports.iso.

More than 24 voice messaging ports

Use CiscoUnityConnection1.2.1-GT24ports.iso.


Step 6 Follow the on-screen prompts to complete the download.

Step 7 Burn a DVD from the ISO image, and label it "Cisco Unity Connection 1.2(1)." When you burn the DVD, choose the option in the DVD-writing utility to write the disc from an ISO image, sometimes called "burn image." (You cannot install Cisco Unity Connection directly from the ISO image.)

If you want to extract the files directly to a hard disk on the Cisco Unity Connection server, you can use a third-party utility that extracts files from an ISO image.

Step 8 When you are done burning the DVD or extracting the files from the ISO image, delete the downloaded .iso file to free disk space.


Downloading Cisco Unity Connection Languages


Caution The version of the languages that you download and install must match the version of Cisco Unity Connection installed, or installing languages will fail.

To Download Cisco Unity Connection Languages


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 1.2 DVD Images.

Step 3 Fill out the customer registration form, and click Submit.

Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded files of the language(s) that you want to install. (The download file sizes appear on the Cisco Unity Connection DVD Images Software Download page.)

The file name for each language is CiscoUnityConnection1.2.1<language>.exe, where <language> is the three-letter language abbreviation. The description for each file includes the full name of the language.

Step 5 On the Cisco Unity Connection DVD Images Software Download page, click the name of a file to download.

Step 6 Follow the on-screen prompts to complete the download.

Step 7 Repeat Step 5 and Step 6 for each of the files that you identified in Step 4.

Step 8 Burn a CD or DVD of the downloaded files, and label it "Cisco Unity Connection 1.2(1) Languages."

Step 9 Delete the downloaded files to free disk space.


Upgrading to Cisco Unity Connection 1.2(1)

For upgrades from Cisco Unity Connection 1.1(1), refer to the "Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version" chapter of the Cisco Unity Connection Reconfiguration and Upgrade Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.


Caution If you upgrade to Connection 1.2 without having installed a license that includes the new LicRegionIsUnrestricted tag, users will not be able to use English-United States as the language for the Connection 1.2 conversation. In addition, users will not be able to use personal call transfer rules. See the "Additional License Required to Upgrade from Connection 1.1 to Version 1.2" section.

Installing Cisco Unity Connection 1.2(1) for the First Time

For instructions on installing a new Cisco Unity Connection 1.2(1) system, refer to the Cisco Unity Connection Installation Guide, Release 1.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Caveats

This section lists Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Unity Connection version 1.2(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Open Caveats—Release 1.2(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Cisco Unity Connection Release 1.2(1) Open Caveats 

Caveat Number
Severity
Component
Description

CSCsb53500

1

database

FS: Sproc priv operation maps not present after upgrade

CSCsd06202

2

admin

Greetings page for Users and Call Handlers not displayed in UC ML

CSCsb40225

2

conversations

MailboxStoreMap table in SQL loses the ServicePassword column

CSCsc64127

2

conversations

LI: Warnings and errors in app log on restart after installing ENX

CSCsc85554

2

conversations

After ENX server restarted, failsafe given on all attempts to call in

CSCsb26805

2

database

Stored procedure performance bad with large #s of objects in directory

CSCsc67469

2

database

CUALS: Wrongly refuse access to csp_SubscriberResetMWI stored proc

CSCsa87932

2

mediamaster

MMC:The Recorded Name is not saved in all pages with recorded name

CSCse08923

2

messaging

CUC 1.1.1 renaming unity connection host causes failsafe message

CSCsb30815

2

ossetup

PCD: PCD install disables the Distributed Transaction Coordinator servic

CSCsc37915

2

patchwizard

CUC1.1(1) ES1 Causes a DEP error after reboot closing CuStatus and .Net

CSCsb15748

2

pca

CPCA: Browser session hangs after auto log-off

CSCsb86311

2

pca

PCTR subscriber, HTTP 500 error when selecting Import Contacts

CSCse22818

2

setup

Unity Connection 1.1 install fails on IBM Xseries 206 server

CSCsb67341

2

telephony

PCA: Switching from Computer to Phone playback causes error

CSCsb71839

2

telephony

CCME, PCTR, Call loop, call not terminated

CSCeg03219

3

admin

Restriction pattern must be saved between each Add

CSCsa63579

3

admin

Using the keyboard to traverse rows per page in IE commits change immed

CSCsa80948

3

admin

Menu framework gives javascript error in IE when pressing esc

CSCsa97573

3

admin

Using Back button causes inconsistencies in page display

CSCsb25360

3

admin

TOMCAT: Pipe error after stopping/starting/stopping services

CSCsb39548

3

admin

No error returned when a referenced holiday schedule is deleted

CSCsb64061

3

admin

AXL test failure message takes to long to be displayed

CSCsb70961

3

admin

CUCCA: Need better error handlling when Unity Connection is down

CSCsb77605

3

admin

Sometimes browser scroll bars disappear after saving changes

CSCsb79770

3

admin

System contacts missing phones and alternate extensions

CSCsc36904

3

admin

SMS: Unable to enable user's SMS device via SA

CSCsc98307

3

admin

CCM 5.x user synchronization doesn't produce errors when CCM down

CSCsd11945

3

admin

CallManager user association deletes fail intermittently

CSCsd86681

3

admin

'Edit Holiday Schedule Basics' bread crumb broken

CSCse13832

3

admin

Disabling CSS functionality causes CUCA menus to stop working

CSCse13889

3

admin

Windows 'High Contrast' accessibility option breaks UDM menus

CSCse30176

3

admin

AXL Server password field does not allow all valid CCM characters

CSCse33034

3

admin

No error reported when deleted CCM user is synchronized

CSCsc57874

3

advancedtech

UnityMessageDeliveryTest tool helpfile uses the wrong filename in syntax

CSCsb28773

3

callroutingrules

Delay playing transfer settings prompt when remote CFA enabled

CSCsb40315

3

callroutingrules

PCTR Calls has erroneous extra count with multiple destinations

CSCse44536

3

callroutingrules

Personal Transfer Rules do not take affect under certain circumstances

CSCsb23447

3

config

Duplicate key violation during integration forces user to re-start CUCCA

CSCsb26161

3

config

Browse button doesn't work with <Enter> key in CUCCA

CSCsa81348

3

conversations

Occasional long delay between pressing [1] for new msgs and hearing msgs

CSCsa87875

3

conversations

Recipient name is shown in Inbox subject line instead of sender name

CSCsa90167

3

conversations

Disable Spelled Name Search advanced setting not affecting conversation

CSCsb08815

3

conversations

Call Transfer to another extension fails

CSCsb11870

3

conversations

Cannot log into voicemail with Blank Password via TUI

CSCsb12640

3

conversations

Not able to record a new greeting via individual edit greeting menus

CSCsb33030

3

conversations

Resending a message marked return receipt from NDR fails

CSCsb46853

3

conversations

TTS 9 to fast forward rewinds to beginning of e-mail message

CSCsb48093

3

conversations

Message Locator, invalid selection, then valid selection, failsafe

CSCsb60899

3

conversations

Multiple matches on spell by name search, returns incorrect voice name

CSCsc32304

3

conversations

When user set to must change pwd on login, other login features break

CSCsc43580

3

conversations

Emails are always being played last in order

CSCsc59561

3

conversations

IMAP TTS: Better/more consistent error behavior

CSCsc79438

3

conversations

After uninstall of ML server, reinstall has phraseserver errors

CSCsd15449

3

conversations

Language inheritance fails between routing rules and directory handlers

CSCsd31559

3

conversations

JPN: TTS timestamp is not correct if time zone is set to other than GMT

CSCse15788

3

conversations

Off hours greeting not played when it should be if holiday is scheduled

CSCse18755

3

conversations

Incorrect password attempts are not logged to Windows Application log

CSCse18885

3

conversations

No Windows Application log error when account locked from incorrect pwds

CSCse28250

3

conversations

Prompt for User ID on Notifications switch setting doesn't work

CSCse47280

3

conversations

Checksum warnings from selectlanguage phrase server in app log

CSCsa89034

3

core

Starting Perfmon log results in LogMgr errors in event viewer

CSCsb24124

3

core

SySAgent: generating 2 CuEncrypt success audits every 2 minutes

CSCsb29776

3

core

NOTIFICATION: SQL contention issue

CSCsb40622

3

core

Server Status: View jumps when selecting a tab other than Role Status

CSCsb77068

3

core

Groupware Server role fails on start

CSCsb77439

3

core

Disabling MWIs for a port group does not turn off MWIs

CSCsd21643

3

core

CUC: Active Voice services showing up in Unity Diagnostic Tool

CSCsd35444

3

core

Unity Connection systray icon goes missing after a time

CSCsd87034

3

core

Deleted emails still show up in Outlook when not in IMAP mode

CSCef77796

3

cudatabase

db sort order does not sort single quote correctly

CSCsa87714

3

database

No custom data type identified for AXL server user name and password

CSCsb63149

3

database

Upgrade: Can't delete and recreate VUI conv if it is being used

CSCsb63204

3

database

UnityDirDb requires scheduled backup maintanence

CSCsc12874

3

database

'All Hours' schedule has no times enabled by default

CSCsc32365

3

database

When purging expired broadcast messages, the WAV file isnt deleted

CSCsc36780

3

database

Notification: error deleting default notification device

CSCsc55415

3

database

Modify User Phone Sys should blank MediaPort for MWI dev set to inherit

CSCsc56690

3

database

CUCA allows to set Call Transfer extension to restricted dial pattern

CSCsc68782

3

database

System wide UC login failure when Reports DB reaches MSDE 2GB limit

CSCsd73255

3

database

CUC Extension fields should be validated

CSCsd92198

3

database

CUCA creates voice directory handler without VUI license

CSCse24991

3

database

Admins can't override users restriction table when setting outdial

CSCse25949

3

database

SA can set to delete old certificates more often than create

CSCse27460

3

database

Fax fields exist on 'Edit User (Playback Message Settings)' page

CSCse36962

3

database

CPCA says [Contact Saved] when it does not update personal contact

CSCse37035

3

database

Dialable phone # not checked against restriction table at time of call

CSCse41360

3

database

Data Error Code 10009 msg in CUCA not useful to system admin

CSCsd95773

3

documentation

Client-side validation makes error messages less obvious to JAWS

CSCse13819

3

documentation

Can't skip CSS menu items in CUCA content pages using the keyboard

CSCsc59595

3

groupware

IMAP TTS: Intermittent access problems

CSCsc91267

3

groupware

Access Enabled for Exchange de-selected, rule tester still matches

CSCsc91276

3

groupware

PCTR: Rule tester matches appointments that are not status = busy

CSCsa99944

3

licensing

Unity system enters 48-hour shutdown mode after installing license

CSCsa81601

3

mediamaster

Pressing the Pause button multiple times would stop playing message

CSCsa87848

3

mediamaster

Inbox-If other number selected on MMC Option doesnt work very firsttime

CSCsa87869

3

mediamaster

MMC:Can't play on alternate extension defined in playback settings

CSCsa89224

3

mediamaster

Pressing Pause and Play button would play from beginning of message

CSCsa89615

3

mediamaster

Pasting a Wav file to the media master is not working

CSCsa89638

3

mediamaster

MMC:Can't playback recording thru TRAP if audio is recorded from local

CSCsa93096

3

mediamaster

Can't bring up MMC Options with Java 1.5.0

CSCsb00029

3

mediamaster

Playback speed of TRAP recordings is slower for Linux Redhat Mozilla

CSCsb00034

3

mediamaster

Playback message from local computer is garbled on Linux Redhat/Mozilla

CSCsb00048

3

mediamaster

The progress bar is not moving if record on Linux Redhat/Mozilla

CSCsb03154

3

mediamaster

Getting a Error if tried to record using TRaP

CSCsb03843

3

mediamaster

The progress bar not moving if speed bar move beyond the middle point

CSCsb13569

3

mediamaster

Quickplay takes too long to ring phone or start local playback

CSCsb13588

3

mediamaster

Quickplay device won't change until the page is refreshed

CSCsb21497

3

mediamaster

ConnectionTimeout if recording is from local computer or copy from file

CSCsb26083

3

mediamaster

Message length stays at 5min after recording in Mac OS X/Firefox

CSCsb75928

3

mediamaster

Internet Explorer throws a memory exception while loading Media Master

CSCsb37298

3

messaging

SysAgent doesn't show alert URL as a link in Event Log record

CSCsb55532

3

messaging

IMAP CPU utilization high in system load tests

CSCse27707

3

messaging

Turn notification off at device, notified at same device again

CSCse36821

3

messaging

TTS: e-mail with varying formats garbage is played out

CSCsb05013

3

ossetup

PCD:D:\program files directory impacts expected system operation

CSCsb30721

3

ossetup

SA: Desktop IE SA link opens in existing browser rather than its own

CSCsd95788

3

ossetup

Unity Connections PCD Are Not Easily Identified

CSCsd95817

3

ossetup

Unity Connection PCD Should Provide More Descriptive Error Message

CSCsb74463

3

patchwizard

PW:Add/Remove Prgorams reports the wrong size for the installed ES

CSCsa79856

3

pca

Inbox:Error Fix No Addressable Divs if send msg to CC and BCC list

CSCsa85417

3

pca

Add Rule button also disappears if user deletes the last available Rule

CSCsa86098

3

pca

Error if save Directory Listing in Mozilla and Netscape for Mac OS X

CSCsa87960

3

pca

Inbox:The forwarded message is not sent to recipient

CSCsa94533

3

pca

Rule-Description is wrong if the NotFrom/CallerGp is selected

CSCsb40731

3

pca

Can't enter data in Logon, Pasword and Notification page in Firefox/Mac

CSCsb67420

3

pca

PCA: unhelpful error message when changing playback device fails

CSCsb77189

3

pca

W2k3-IE Browsers gives an error after ~5-6 request,menus are all gone

CSCsb84978

3

pca

PCA: Changing playback extension results in error

CSCsd83840

3

pca

User can enable Notification devices with no schedule

CSCse25565

3

pca

CPCA: Mac/Firefox crashes if typing any keys

CSCsa96775

3

reports

Back Does not Work Properly from the Data Selection Pages

CSCsb26770

3

reports

User Message Activity Report - Actions Not Being Captured

CSCsb40624

3

reports

Incorrect Device Type on Outcall Billing Detail Report

CSCsb65116

3

reports

Slow Browser Response Time after Running Large Reports

CSCsb85068

3

reports

Log File Aging Process - Some Files are not Deleted

CSCsb92489

3

reports

REPORTS: problem with CuScavenger service

CSCsa82418

3

setup

After Installation... dialog appears when starting setup.exe

CSCsa82455

3

setup

Unattended install fails to provide descriptive help when it fails

CSCsa82459

3

setup

Unattended install fails to provide help text when using standard syntax

CSCsa90086

3

setup

US:SetupLogsFolder shortcut created again during an upgrade

CSCsb04294

3

setup

Unattended:Recording answer file does not record answer file

CSCsb04950

3

setup

US:Add/Remove programs shows only 12MB for Unity install

CSCsb19018

3

setup

SETUP: Uninstall leaves apps listed in add/remove list

CSCsb35027

3

setup

US: CSA is stopped, never restarted, and set to Manual

CSCsb38637

3

setup

InstallShield error looks like Setup Wiz pending file operations error

CSCsb46729

3

setup

SETUP: unable to remove upgraded system from Add/remove programs

CSCsb47620

3

setup

US:MSDE & SQL are installed but no indication which is being used

CSCsb52843

3

setup

FS:Java version 1.5 not accepted after upgrade according to cmd window

CSCsb52883

3

setup

FS:Start menu items duplicated/not removed after upgrade

CSCsb62221

3

setup

Uninstall: second instance of Server Status app running, bad uninstall

CSCsb74477

3

setup

PW:Backup folder not created under the Unity installation location

CSCse22072

3

setup

CU 1.2.0.122 install does not work ok using unattended setup answer file

CSCse46358

3

setup

Unity connections install on HP servers with no G: drive

CSCse10202

3

tbd

CUC1.2 features and functions may not run OK after Window name change

CSCsb43239

3

telephony

Suddenly unable to call into phone system

CSCsb73734

3

telephony

RFN does not work with SIP under certain topologies

CSCsb79035

3

telephony

Avaya PIMG: Hangup on Release Transfer, target phone rings indefinitely

CSCsb81493

3

telephony

CCME 3.3: Transfer during greeting. standard or internal greeting

CSCsc96648

3

telephony

Media Master plugin times out too quickly on dial-out

CSCsd86812

3

telephony

Parties cannot hear each other immediately after supervised transfer

CSCsb08807

3

tui

System unavailable if caller select to hold or try a different extension

CSCsc09694

3

tui

Saved emails included in counts when TTS unchecked in the COS

CSCsc11391

3

tui

TTS IMAP service unmounted

CSCsd05966

3

tui

Self-enrollment in Connection is not localized to subscriber language

CSCse46031

3

tui

Failsafe occurs during user access to VM with message store dismounted

CSCsb26379

3

utilities

Port Status Monitor generates exception on start up of WS03

CSCsb28392

3

utilities

BAM - Performance - Bulk Operations Slow While Nuance is Running

CSCsd05999

3

utilities

BAM fields are not localized after import to Connection

CSCse09628

3

utilities

Setting TTS Macro Traces Deleted the TTS Micro Trace Option

CSCse38235

3

utilities

DiRT: Backup completes with errors when CSA installed and running

CSCse47281

3

utilities

EMS GUI does not show up when started

CSCsd82961

3

voicecsa

CSA adds high cpu overhead to Unity Connection IMAP and CuCsMgr services

CSCsc15089

3

vui

VUI Silence not well recognized by the Nuance engine

CSCsc64482

3

vui

VUI Conversation cannot access deleted items whichmay cause full mailbox

CSCsd21707

3

vui

TUI: e-mail timestamp is off by +1 hour

CSCsd66941

3

vui

VUI: main menu below confidence threshold not always confirmed

CSCsd77390

3

vui

VUI isn't ready when Server Status app says roles are ready

CSCsd88235

3

vui

Saying Cancel during VUI Help logs user out to Opening Greeting

CSCse14915

3

vui

VUI: call to extensions difficult with large numbers

CSCse30285

3

vui

VUI tries to match Done command to names, during message adressing

CSCse30303

3

vui

VUI directory doesn't handle same sounding names; spelled differently


Resolved Caveats—Release 1.2(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 3 Cisco Unity Connection Release 1.2(1) Resolved Caveats 

Caveat Number
Severity
Component
Description

CSCsc85355

2

admin

CallManager imported user synchronization fails with CCM 5.0+

CSCsc86634

2

admin

ENX should not be a choice for the system default TTS language

CSCsd01928

2

conversations

Message notifications are not using user's language, instead default

CSCsd69955

2

conversations

A forwarded read receipt can not be listened to and causes failsafe

CSCsc68495

2

database

Holiday greetings not playing for callers that receive greeting

CSCsc69071

2

database

Reports DB grows extremely large never recovering free space

CSCsd25677

2

groupware

JPN: UC can not access to Japanese Exchange calendars and contacts

CSCsd60091

2

messaging

IMAP service rejects connections after a period of sustained load

CSCsd15652

2

pca

UC ML: hard to understand PCTR preview

CSCsc13123

2

telephony

CuTTSSrv Leaking 2.15MB of Memory Per Hour Under 15 Port Load

CSCsd70288

2

telephony

SIP: Multiple via present in 180 ringing sent by Unity Connection

CSCse22766

2

telephony

SIP: Unity Conn does not parse digit 9 correctly when DTMF type is OOB

CSCsc38069

2

vui

Media Service Watcher restart through SRM occasionally fails -> No VUI

CSCsc38095

2

vui

MSDE Build at supported limits hits Max Querys on startup causing delays

CSCsc46032

2

vui

VUI: [List Greetings] is not recognized from the Greetings Menu

CSCsc46852

2

vui

VUI: Extra prompts after [clear all] in edit recipients menu

CSCsc50390

2

vui

VUI: Failsafe when [Reply/Forward] said in list commands menu of email

CSCsa92344

3

admin

Settings lost when Port Group Create fails

CSCsb80417

3

admin

CUSA Tree Control is hard to navigate - bring back the horizontal lines!

CSCsc01738

3

admin

VUI: Silence settings in Conversations don't do anything

CSCsc04040

3

admin

Saving conv adv settings, and it incorrectly says need to restart role

CSCsc15502

3

admin

Deleting user requires administrator to manually remove references

CSCsc16427

3

admin

CUCA is missing a user conversation field

CSCsc21478

3

admin

Restriction tables should not allow the * dial string to be deleted

CSCsc22285

3

admin

New COSes should have soft deletes enabled by default

CSCsc32592

3

admin

SA doesn't allow for chaining of notification devices & PCA issue

CSCsc35423

3

admin

Database error on Port Group page when changing PIMG port

CSCsc35912

3

admin

System contacts should not require an extension

CSCsc36958

3

admin

SMS: Disable Provider, unable to view user's SMS device

CSCsc37911

3

admin

Interview handler 'recipient' setting does not list all available users

CSCsc37916

3

admin

User reference replacement fails for interview handler recipients

CSCsc50723

3

admin

SA should restart the CuVrt SRM role when Voice Rec Servers page saved

CSCsc55486

3

admin

CUSA: Del phone sys no link to del wizard if only MWI device referencing

CSCsc82637

3

admin

AXL Server password cannot be saved with some special characters

CSCsc82667

3

admin

'Import CallManager Users' find dialog fails with underscore characters

CSCsc83671

3

admin

'Import CallManager Users' page lists invalid CCM servers

CSCsc84003

3

admin

'Import CallManager Users' page report errors for successful imports

CSCsc85343

3

admin

SA: Exception when adding Skinny ports and no Skinny root cert present

CSCsc85616

3

admin

New call routing rules should have Inherit as Language by default

CSCsc97624

3

admin

CUC: nonsecure items in cuadmin pages

CSCsc99102

3

admin

expiration date for a greeting may error on save for a valid date/time

CSCsd10821

3

admin

CUSA: Unable to copy SIP and PIMG port groups

CSCsd10865

3

admin

CUSA: New Port Group page Primary Server Settings default to TFTP server

CSCsd10960

3

admin

CUSA: New Port Group, create from template -> java.lang.IndexOutOfBounds

CSCsd11011

3

admin

'Enabled Until' setting does not check minute value for validity

CSCsd11967

3

admin

Import CallManager Users page displayed user templates by display name

CSCsd13798

3

admin

MWI checkbox on Port page should depend on MWI setting of Port Group

CSCsd22013

3

admin

CUC: JavaScript error on Port Group page

CSCsd34083

3

admin

Title/menu bar disappears after browsing to Edit User (Transfer Options)

CSCsd45620

3

admin

SA should warn on creating nameless users or system contact

CSCsd67036

3

admin

CUCA should use vw_CallhandlerPrimaryTemplate for template greetings

CSCsd71862

3

admin

SA needs to expose the error greeting for subscribers and call handlers

CSCsd76276

3

admin

Java stack trace shown when saving system contact alternate name

CSCsd81436

3

admin

Maximum greeting for system admin is 30 seconds

CSCsd86577

3

admin

'New User' page redrawn incorrectly after tying to enter big extension

CSCsd86692

3

admin

MWI errors on 'Edit Port Group (Edit Advanced Settings)' page

CSCsd89004

3

admin

User and User Template Greeting pages need language dropdown control

CSCsd95874

3

admin

CUCA tree control frame fonts do not scale

CSCsd95980

3

admin

CUCA skip links are missing/broken

CSCse00657

3

admin

Media Master does not save audio opened as a file

CSCse13177

3

admin

CUCA tree control state (expanded/collapsed) not evident when using JAWS

CSCse18628

3

admin

Database and admin differ in the way a holiday schedule is set

CSCse24524

3

admin

CUCA doesn't display all license information

CSCse24840

3

admin

'Message Locator' feature is available with VUI, located on wrong page

CSCse30256

3

admin

'Edit User Template (Phone Menu)' cannot be saved with VUI COS

CSCse40931

3

admin

Unity Connection Find User page can't add when only one user is found

CSCsc07926

3

callroutingrules

press 6 for setting CFA gives Invalid selection when Rules turned off

CSCsc22449

3

callroutingrules

Failsafe during call holding when trying to call another extension.

CSCsc04008

3

conversations

Attempting to re-address an NDR gives failsafe you never hear

CSCsc23647

3

conversations

Marking a read message saved does not update the last modification time

CSCsc26408

3

conversations

CML Returning a NULL pointer when reading new or deleted emails

CSCsc31480

3

conversations

Broadcast message playback order is neither FIFO or LIFO

CSCsc40712

3

conversations

After message menu help for emails in Optional Conversation 1 is wrong

CSCsc56582

3

conversations

TTS timestamp for e-mails are not being announced correctly

CSCsc56623

3

conversations

TTS for e-mails cause heap corruption over time

CSCsc95440

3

conversations

Conv diag not showing filename of customer recorded greetings

CSCsd00880

3

conversations

Language sets are not playing the correct language when set to inherit

CSCsd35043

3

conversations

Incorrect greeting played after call holding and RNA

CSCsd73307

3

conversations

CUC Sub. lang. set to non ENU, greeting doesn't play back when recording

CSCsd73349

3

conversations

CUC ML - Callers hear system greeting instead of users personal greeting

CSCsd87987

3

conversations

NDR marked read on hang up after listening to original message

CSCsd95387

3

conversations

Messages left across timezones have the day incorrect in their timestamp

CSCse15740

3

conversations

Greetings admin plays incorrect prompts for change holiday greeting

CSCse20112

3

conversations

Change greetings menu saying incorrect current greeting if holiday

CSCse20166

3

conversations

Cant leave change greetings menu by pressing [*] or timing out

CSCse22665

3

conversations

Greetings admin says incorrect greeting is active when holiday schedule

CSCse22893

3

conversations

Cant leave the main menu of greetings admin by [*] or timing out

CSCsc18635

3

core

MWI error event missing from Windows Event log

CSCsc59400

3

core

UC licensing snapin referenced with Event ID 508 but does not exist

CSCsc98068

3

core

Cisco Unity Connection performance counters not appearing in non-US OS

CSCsc04463

3

database

Notification devices: Need ability to attach a schedule

CSCsc18761

3

database

No error creating personal contact phone # with spaces, but not saved

CSCsc53192

3

database

Contacts use outdial restriction tables in SA and CPCA for diable number

CSCsd08388

3

database

CUALS: Datetime field returned from stored proc formatted

CSCsd11804

3

database

for mutiple integration, notifcation devices only take first integration

CSCsd11962

3

database

User template alias values cannot be changed

CSCsd14831

3

database

CUSA: Settings --> Message Store gives Data Error 20009

CSCsd29974

3

database

UC 1.2(0.61) show Status Not Authorized after upgr from UC 1.1(1)sr1

CSCsd34136

3

database

Users, User Templates display wrong value for conversation exit action

CSCsd39773

3

database

Phone System Removal Wizard shows Error deleting phone system

CSCsd55274

3

database

CUC Restriction table 'change order' function does not work properly

CSCsd66821

3

database

Default restriction table incorrect value 900, should be 900*

CSCsd86592

3

database

'Default Outdial' restriction table not enforced on 'Edit User' page

CSCsd90586

3

database

Database doesn't prevent invalid language assignment

CSCse11766

3

database

Need process or tool to reset CUC Administrator Password

CSCse28360

3

database

Holiday greeting does not play when start date not current date

CSCsd95773

3

documentation

Client-side validation makes error messages less obvious to JAWS

CSCse13819

3

documentation

Can't skip CSS menu items in CUCA content pages using the keyboard

CSCsc31239

3

groupware

Failed imports on contacts, appts

CSCsc59602

3

groupware

Groupware diagnostic logging not controlled by Unity Diagnostic Tool

CSCsd10679

3

groupware

Handle Exchange 2003 Forms-based authentication

CSCse33823

3

groupware

TTS engine not recognized on initial start up after upgrade

CSCsd30972

3

mediamaster

Media Master Control requires manual activation in Internet Explorer

CSCsd62141

3

messaging

Message Tracking for read and unread are not seen in diag_CuIMAPSvr

CSCse02117

3

messaging

CPCA: To field is null if a message is sent in full email address

CSCse42193

3

messaging

MSG: DiskQuota warnings not checked

CSCsc22177

3

pca

Administrator cannot modify private lists for user without PCA access

CSCsc40480

3

pca

Caller group does not display system contact Caller ID Format numbers

CSCsc52180

3

pca

Logging out of CUCA-launched PCA session closes CUCA session too

CSCsc99365

3

pca

L1:PCTR-Prepopulated devices in view destination page are all in English

CSCsd10564

3

pca

Users unable to log into CPCA due to requests to change password

CSCsd10770

3

pca

Overlapping date ranges incorrectly allowed for PCTR's

CSCsd13451

3

pca

PCTR: Personal Contacts list needs to be sorted

CSCse03552

3

pca

CUC In the CPCA Notification Schedule can't schedule PM to AM

CSCsc26661

3

reports

User Message Activity Report - Total Number of Messages Reset at Login

CSCsc85824

3

reports

'TUI Logon Report' page has incorrect name

CSCsd08515

3

telephony

CUC1.1(1) does not recognize a DTMF payload of 100

CSCsd37942

3

telephony

Realspeak engine buffer overflow results in email TTS failure

CSCsd39486

3

telephony

SIP: Diabling individual ports may cause UC to clear the call

CSCse05941

3

telephony

TSP sees double digit when both RFC2833 and SCCP digits are used

CSCsd15439

3

tui

Unity connections reads voicemail timestamp incorrectly.

CSCsc26527

3

utilities

BulkEdit: Error changing switch of MWI dev set to inherit from user

CSCsd59208

3

utilities

Enable Error Greetings in Bulk Edit

CSCsd68980

3

utilities

Unable to alter error greeting for call handlers in CUC Bulk Edit

CSCse07594

3

utilities

When Importing .CSV the BAM tool should parse extra quotes on Disp Name

CSCsb65434

3

vui

VUI: Nuance processes give up memory - problem for subsequent rec events

CSCsb91105

3

vui

VUI: Message marked read when hanging up during forward or reply

CSCsb92306

3

vui

VUI doesn't work after upgrade; CuVrt error logged

CSCsb97771

3

vui

VUI: Delays follow barge-in with valid commands during Main Menu

CSCsc11405

3

vui

VUI: Infinite loop if you don't address anyone

CSCsc13175

3

vui

VUI: [Clear All] does not remove any recipients in Edit Recipients Menu

CSCsc26639

3

vui

CUC VUI hang up command not consistent with command verification

CSCsc31362

3

vui

VUI: [Call] function acts differently for users with same name

CSCsc35350

3

vui

VUI: Main Menu Help State Machine broken

CSCsc44121

3

vui

VUI: Cant say [Properties] while sending a message to hear the msg props

CSCsc45555

3

vui

VUI: When call to personal contact's device fails, cant specify device

CSCsc45918

3

vui

VUI: Accelerator commands from Main Menu for greetings are not supported

CSCsc45965

3

vui

VUI: Settings menu is still accepted in the main menu

CSCsc46081

3

vui

VUI plays weird help for [help] command from Greetings Menu

CSCsc46118

3

vui

VUI: Greetings Help and Edit Greetings Help state machines are broken

CSCsc46135

3

vui

VUI: [Off-hour greetings] not recognized in Greetings menu

CSCsc46540

3

vui

VUI: Newly created personal contacts with no numbers can be called

CSCsc48763

3

vui

VUI: When saying [Done] in VuiAddressingEdit, it goes to confirm hangup

CSCsc48800

3

vui

VUI: Cant say Review/List/Check Names to edit a msgs recipients

CSCsc50054

3

vui

VUI: SC with ext, no dialable #'s 'Call SC at home/work/cell' dials ext

CSCsc50635

3

vui

VUI: Hangup during silence in after message menu marks new msg as read

CSCsc53915

3

vui

VUI: [4] doesn't give reply error for playback of TTS messages

CSCsc80287

3

vui

VUI supports call to 5-digit extensions, maximum

CSCsc87967

3

vui

VUI: Cannot set return receipt in VUI

CSCsd02665

3

vui

VUI: No voiced title for Main Menu in Full Prompts version

CSCsd63149

3

vui

VUI: Can't edit recipients in the addressing menu before saying done

CSCsd63780

3

vui

VUI doesn't guide users to barge in to recorded prompts with voice cmds

CSCsd67466

3

vui

VUI bumps user to Main Menu for NoMatch during Alt Greeting Notification

CSCsd68791

3

vui

VUI: Touchtone Help voice cmd not recognized at Main Menu

CSCse14562

3

vui

VUI: TTS names are not played once self-enrollment completed

CSCse34444

3

vui

VuiAddressingResolution breaks when user goes from Send to Call menus


Troubleshooting Information

Cisco Unity Connection troubleshooting information can be found in the Cisco Unity Connection Troubleshooting Guide, Release 1.x. The guide will be available in late July 2006 at http://www.cisco.com/en/US/products/ps6509/prod_troubleshooting_guides_list.html.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html