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Cisco Unity Connection

Release Notes for Cisco Unity Connection Release 1.2(1) Service Release 2

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Table Of Contents

Release Notes for Cisco Unity Connection Release 1.2(1) Service Release 2

Contents

System Requirements, and Supported Hardware and Software

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Related Documentation

New and Changed Requirements and Support—Release 1.2(1) SR2

Software Qualified for Use on Cisco Unity Connection User Workstations

Installation and Upgrade Information

Downloading Software for Cisco Unity Connection 1.2(1) Service Release 2

Downloading the Server Updates Wizard

Downloading and Installing Cisco Unity Connection 1.2(1) Service Release 2

Caveats

Resolved Caveats—Release 1.2(1) Service Release 2

Troubleshooting Information

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Connection Release 1.2(1) Service Release 2


Revised August 9, 2007

These release notes contain information on downloading software, new and changed support, new and changed functionality, and resolved caveats for Cisco Unity Connection Release 1.2(1) Service Release 2 (SR2).

This service release requires that Cisco Unity Connection Release 1.2(1) Service Release 1 (SR1) is already installed on the Cisco Unity Connection server.


Note You can use the Cisco Voice Technology Group Subscription tool to be notified by e-mail of any Cisco Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/pcgi-bin/Software/Newsbuilder/Builder/VOICE.cgi.


Contents

These release notes contain the following sections:

System Requirements, and Supported Hardware and Software

Related Documentation

New and Changed Requirements and Support—Release 1.2(1) SR2

Installation and Upgrade Information

Caveats

Troubleshooting Information

Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements, and Supported Hardware and Software

Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software contains the most current information on Connection requirements, and supported hardware and software. The document is on Cisco.com at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection:

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

SCCP Compatibility Matrix: Cisco Unity Connection, the Cisco Unity-CM TSP, Cisco CallManager, and Cisco CallManager Express

SIP Trunk Compatibility Matrix: Cisco Unity Connection and Cisco CallManager

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Cisco Unity Connection

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, scroll to the bottom of the navigation bar.

Step 2 Click About. The Connection version is displayed below "Cisco Unity Connection."


You can also use the Cisco Unity Connection Server Status utility to determine the version. This is useful when Connection is not running.

To Determine the Cisco Unity Connection Version by Using the Cisco Unity Connection Server Status Utility


In the Cisco Unity Connection Server Status utility, click the Server Status tab. The Connection version is displayed in the Version field.


Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version


Step 1 Browse to the Windows\System32 directory.

Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.


Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version


Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Related Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Cisco Unity Connection Documentation Guide. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

New and Changed Requirements and Support—Release 1.2(1) SR2

This section contains information about new and changed requirements and support in this release time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Software Qualified for Use on Cisco Unity Connection User Workstations

The following software has been qualified for use on Cisco Unity Connection user workstations:

Firefox 2.0 on all operating systems

Internet Explorer 7.0 on all supported Windows operating systems

Microsoft Outlook 2007 for IMAP users

For the most current version combinations of software qualified for use on user workstations—including software qualified since the release of Cisco Unity Connection version 1.2(1)—refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Installation and Upgrade Information

Downloading Software for Cisco Unity Connection 1.2(1) Service Release 2

Downloading Software for Cisco Unity Connection 1.2(1) Service Release 2

This section contains procedures for downloading the Server Updates wizard (which installs Microsoft updates that are required with Connection), and for downloading an image of the Cisco Unity Connection 1.2(1) Service Release 2.

Downloading the Server Updates Wizard

The Server Updates wizard installs the latest Microsoft updates that are required with Cisco Unity Connection and the latest version of Cisco Security Agent for Cisco Unity.

For a list of updates that are installed, refer to Software Installed by the Cisco Unity Connection Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

To Download the Server Updates Wizard


Step 1 On a computer with a high-speed Internet connection, go to the Microsoft Updates for Cisco Unity Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity_msft_updates.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted wizard. You will need approximately two times the total of the download file size. (The download file sizes appear on the Microsoft Updates for Cisco Unity Software Download page.)

Step 3 Click the name of the Server Updates wizard file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Extract the Server Updates wizard to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 6 Burn a CD for the wizard, and label it "Server Updates wizard <date>."

If you have a Server Updates wizard CD shipped from Cisco, set it aside so you do not accidentally use the wrong CD during installation or upgrade.

Step 7 When you are done extracting the wizard, delete the downloaded .exe file to free disk space.


Downloading and Installing Cisco Unity Connection 1.2(1) Service Release 2


Note This service release requires that Cisco Unity Connection Release 1.2(1) Service Release 1 (SR1) is already installed on the Cisco Unity Connection server.


To Download and Install Service Release 2


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted software. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 Click the name of the Cisco Unity Connection 1.2(1) Service Release 2 file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Burn a CD for the service release, and label it "Cisco Unity Connection Service Release 2."

Step 6 Delete the downloaded .exe file to free disk space.

Step 7 Insert the CD that you burned in Step 5 into the Cisco Unity Connection server.

Step 8 Browse to the file and double-click it.

Step 9 Follow the on-screen prompts to install Service Release 2.


After you have installed and configured all software on the Cisco Unity Connection server and the voice recognition server, if any, install Service Release 2 on both servers.

Caveats

This section lists Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Unity Connection version 1.2(1) Service Release 2 —in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for Cisco Unity Connection Release 1.2(1) Service Release 2 only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Resolved Caveats—Release 1.2(1) Service Release 2

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Cisco Unity Connection Release 1.2(1) Service Release 2 Resolved Caveats 

Caveat Number
Severity
Component
Description

CSCsj73400

2

messaging

Changes made in SR1 broke SMTP notifications

CSCsj66925

3

pca

Messages hung at Downloading


Troubleshooting Information

Cisco Unity Connection troubleshooting information can be found in the Cisco Unity Connection Troubleshooting Guide, Release 1.x at http://www.cisco.com/en/US/products/ps6509/prod_troubleshooting_guides_list.html.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html