Table Of Contents

A - B - C - D - E - F - G - H - I - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

Operator 13-5

UndeliverableMessagesMailbox 13-6

Unity Connection Messaging System 13-6

adding

AXL servers 20-5

CiscoCallManager servers 20-10

global nicknames to list 10-10

integration, phone system 20-2

members to system distribution lists 18-3

phone system integration 20-2

phone system trunk 20-21

PIMG units 20-15

port 20-18

port group 20-7

secondary CiscoCallManager servers 20-10

SIP proxy server 20-13

system distribution lists 18-2

TFTP server 20-12

AGC, changing settings for port group 20-17

All Hours schedule 8-1

All Voice Mail Users distribution list 18-1

alternate conversations

Optional Conversation 1 10-8

overview 10-7

Attempt Forward call routing rule 7-1

Attempt Sign-In call routing rule 7-1

audio format

changing for calls 12-1, 20-8

changing for recordings 12-3, 13-4, 19-5

changing for system prompts 11-1, 12-2

automated attendant 2-11

automatic gain control (AGC), changing settings for port group 20-17

Automatic Speech Recognition (ASR) and codec selection 12-1

AXL servers

adding 20-5

changing settings 20-6

deleting 20-6

B

Broadcast Message Administrator

enabling access 17-5

setting up access 17-2

using 17-7

broadcast messages

changing default settings 17-2

enabling users to send 17-5

overview 17-1

setting up access for sending 17-2

browser, configuring to access Connection web applications A-2

Bulk Administration Manager, accessing 1-1

Bulk Edit utility, accessing 1-2

C

caller input settings, changing user logon settings 11-4

caller options, user settings in Cisco Unity Assistant 10-4

call handlers

caller input and one-key dialing 2-4

call transfer settings 2-2

creating 4-2

default 4-1

deleting 4-6

Goodbye 4-2

greetings 2-3

modifying 4-5

Opening Greeting 4-1

Operator 4-1

overview 2-2

taking messages 2-4

templates, creating 4-2

templates, modifying 4-3

Call Handler Traffic report 21-3

call holding, user settings in Cisco Unity Assistant 10-4

call loop detection 20-5

call management

creating a map 3-1

implementing a plan 3-2

managing call handlers 4-1

managing call routing tables 7-1

managing directory handlers 5-1

managing interview handlers 6-1

managing restriction tables 9-1

managing schedules and holidays 8-1

overview 2-1

planning 3-1

call routing tables

adding rules 7-2

Attempt Forward rule 7-1

Attempt Sign-In rule 7-1

changing the order of rules 7-3

default rules 7-1

deleting rules 7-3

modifying rules 7-2

Opening Greeting rule 7-1

overview 2-7

calls, changing the audio format (or codec) for 12-1, 20-8

call screening, user settings in Cisco Unity Assistant 10-4

call transfers

user settings in Cisco Unity Assistant 10-4

user settings in Connection conversation 10-4

call waiting, configuring hold time 11-6

certificate, viewing for port 20-21

changing

addressing and recording order 11-9

AGC settings 20-17

AXL server settings 20-6

call loop detection settings 20-5

CiscoCallManager server settings 20-11

codec preference settings 20-8

message addressing confirmation 11-10

message deletion options 11-13

message skipping during playback (Optional Conversation 1) 11-4

message skipping during playback (standard conversation) 11-2

MWI settings 20-10

phone system settings 20-3

phone system trunk settings 20-22

PIMG settings 20-16

port group advanced settings 20-17

port group settings 20-8

port settings 20-19

SIP proxy server settings 20-14

SIP settings 20-16

TFTP server settings 20-13

user logon settings during user greeting 11-4

Cisco CallManager

adding secondary servers 20-10

adding TFTP server 20-12

AXL servers, adding 20-5

AXL servers, deleting 20-6

changing AXL server settings 20-6

changing server settings 20-11

changing TFTP server settings 20-13

deleting subscriber servers 20-11

deleting TFTP server 20-12

device certificate for port 20-21

root certificate for Connection 20-3

Cisco SIP Proxy Server

adding 20-13

changing settings 20-14

deleting 20-14

Cisco Unity Connection Administration

accessing A-2

configuring browser to access A-2

finding records A-4

interface A-1

using Help A-3

Cisco Unity Connection conversation 10-1

Cisco Unity Greetings Administrator

overview 19-2

setting up 19-4

using 19-3

codec

changing for calls 12-1, 20-8

changing for recordings 12-3, 13-4, 19-5

changing for system prompts 11-1, 12-2

changing preference settings 20-8

configuring

browser to access Connection web applications A-2

call waiting hold time 11-6

one-key dialing 4-4

conversation

alternate conversation versions 10-7

changing addressing and recording order 11-9

changing message addressing confirmation 11-10

changing message deletion options 11-13

changing skipped message behavior 11-2

Cisco Unity Connection, overview 10-1

customizing by administrators 10-2

customizing by users 10-4

easy sign-in 11-6

sign-in 11-5

specifying caller information before message playback 11-8

streamlining message addressing 11-12

user options 10-2

using voice commands 10-9

conversation options

user settings in Cisco Unity Assistant 10-5

user settings in Connection conversation 10-5

creating

AXL servers 20-5

call handlers 4-2

call handler templates 4-2

call management map 3-1

call routing rules 7-2

directory handlers 5-1

holiday schedules 8-1

interview handlers 6-1

phone system integration 20-2

port group 20-7

restriction tables 9-1

schedules 8-2

creating user accounts 1-xi

Custom Key Map Tool

accessing 1-2

using 10-8

D

deleting

AXL servers 20-6

call handlers 4-6, 5-3

call routing rules 7-3

CiscoCallManager servers, subscriber 20-11

integration, phone system 20-2

interview handlers 6-2

members from system distribution lists 18-3

phone system integration 20-2

phone system trunk 20-22

PIMG units 20-15

port 20-19

port group 20-8

restriction tables 9-3

schedules 8-3

SIP proxy server 20-14

subscriber CiscoCallManager servers 20-11

TFTP server 20-12

directory handlers

creating 5-1

default 5-1

deleting 5-3

modifying 5-2

overview 2-5

System Directory Handler 5-1

Disaster Recovery tools 1-3

Distribution Lists report 21-2

E

easy sign-in conversation 11-6

e-mail messages 13-2

end of recording, enabling termination warning 19-6

F

Firefox, configuring A-2

G

G.711 Mu-Law codec

selecting for calls 12-1, 20-8

selecting for recordings 12-3, 13-4, 19-5

selecting for system prompts 11-1, 12-2

G.729a codec

selecting for calls 12-1, 20-8

selecting for recordings 12-3, 13-4, 19-5

selecting for system prompts 11-1, 12-2

G726 codec, selecting for recordings 12-3, 13-4, 19-5

global nicknames

adding names to list 10-10

editing list 10-10

Goodbye call handler 4-2

greetings

changing audio format for recording 19-5

recording by using Media Master 19-1

user settings in Cisco Unity Assistant 10-5

user settings in Connection conversation 10-5

groupware e-mail messages 13-2

H

holidays

designating 8-1

holiday schedule 8-1

I

icon, CiscoUnity Connection in status area of taskbar 1-2

identified user messaging overview 13-2

IMAP, accessing groupware e-mail messages from Connection by using 13-2

integration

adding 20-2

adding phone system trunk 20-21

adding PIMG units 20-15

adding port 20-18

adding port group 20-7

adding secondary CiscoCallManager servers 20-10

adding SIP proxy server 20-13

adding TFTP server 20-12

AXL server, changing settings 20-6

AXL servers, adding 20-5

AXL servers, deleting 20-6

call loop detection, changing settings 20-5

changing AGC settings 20-17

changing CiscoCallManager server settings 20-11

changing phone system trunk settings 20-22

changing PIMG settings 20-16

changing port group advanced settings 20-17

changing port settings 20-19

changing SIP proxy server settings 20-14

changing SIP settings 20-16

changing TFTP server settings 20-13

codec, changing preference settings 20-8

deleting 20-2

deleting phone system trunk 20-22

deleting PIMG units 20-15

deleting port 20-19

deleting SIP proxy server 20-14

deleting subscriber CiscoCallManager servers 20-11

deleting TFTP server 20-12

device certificate for port 20-21

MWI, synchronizing 20-4

MWIs, changing settings 20-10

phone system, changing settings 20-3

phone system trunk description 20-21

port description 20-17

port group, changing settings 20-8

port group, deleting 20-8

port group description 20-6

root certificate for Connection 20-3

users associated with phone system 20-4

viewing root certificate for Connection 20-3

Intel PIMG

adding 20-15

changing settings 20-16

deleting 20-15

Internet Explorer, configuring A-3

interview handlers

creating 6-1

deleting 6-2

modifying 6-2

overview 2-7

M

Media Master 19-1

message addressing

user settings in Cisco Unity Assistant 10-5

user settings in Connection conversation 10-5

message notification

user settings in Cisco Unity Assistant 10-5

user settings in Connection conversation 10-5

message playback

user settings in Cisco Unity Assistant 10-5

user settings in Connection conversation 10-5

message waiting indicators, synchronizing for phone system 20-4

messaging

groupware e-mail messages 13-2

how Connection handles messages that are interrupted by disconnected calls 13-7

how Connection handles messages that cannot be delivered 13-6

how Connection handles messages when mailbox quotas are exceeded 13-8

how Connection handles messages when system components are unavailable 13-7

interview messages 13-4

live record 13-4

message delivery 13-5

message storage 13-9

notifications 13-3

outside caller voice messages 13-1

overview 13-1

private messages 13-3

receipts 13-4

secure messages 13-3

system broadcast messages 13-3

types of messages 13-1

user to user voice messages 13-2

modifying

call handlers 4-5

call handler templates 4-3

call routing rules 7-2

directory handlers 5-2

interview handlers 6-2

restriction tables 9-3

schedules 8-2

system distribution lists 18-2

music on hold overview 11-7

MWIs

changing settings 20-10

synchronizing for phone system 20-4

N

names, recording by using Media Master 19-1

O

one-key dialing

configuring 4-4

overview 2-4

Opening Greeting

call handler 4-1

call routing rule 7-1

Operator call handler 4-1

Operator user 13-5

Optional Conversation 1

changing message skipping behavior 11-4

overview 10-8

Outcall Billing Detail report 21-3

Outcall Billing Summary report 21-3

outside caller voice messages 13-1

P

personal settings

user settings in Cisco Unity Assistant 10-6

user settings in Connection conversation 10-6

phone system

adding AXL servers 20-5

adding integration 20-2

changing AXL server settings 20-6

changing settings 20-3

deleting AXL servers 20-6

deleting integration 20-2

list of users associated with 20-4

synchronizing MWIs 20-4

phone system trunk

adding 20-21

changing settings 20-22

deleting 20-22

description 20-21

PIMG unit

adding 20-15

changing settings 20-16

deleting 20-15

port group

adding 20-7

changing advanced settings 20-17

changing AGC settings 20-17

changing settings 20-8

deleting 20-8

description 20-6

ports

adding 20-18

changing settings 20-19

deleting 20-19

description 20-17

device certificate for Connection 20-21

root certificate for Connection 20-3

viewing root certificate for Connection 20-3

Port Status Monitor, accessing 1-3

Port Usage Analyzer, accessing 1-3

private lists

user settings in Cisco Unity Assistant 10-6

user settings in Connection conversation 10-6

private messages 13-3

prompts, changing the audio format (or codec) for 11-1, 12-2

Q

quotas, message handling when exceeded 13-8

R

recordings

changing the audio format (or codec) for 12-3, 13-4, 19-5

enabling termination warning 19-6

greetings and names 19-1

selecting device 19-2

Remote Serviceability Kit, accessing 1-4

reports

archiving data 21-4

configuration parameters 21-3

generating and viewing 21-4

overview 21-1

restriction tables

creating 9-1

default 9-1

Default Fax 9-1

Default Outdial 9-1

Default System Transfer 9-1

Default Transfer 9-1

deleting 9-3

modifying 9-3

overview 2-9

root certificate

saving as file 20-3

viewing 20-3

S

schedules and holidays

All Hours 8-1

creating schedules 8-2

default 8-1

deleting schedules 8-3

designating holidays 8-1

Holidays 8-1

modifying schedules 8-2

overview 2-11

Weekdays 8-1

secondary CiscoCallManager, adding servers 20-10

security

device certificate for port 20-21

root certificate for Connection 20-3

viewing root certificate for Connection 20-3

Server Status utility

about 1-2

starting 1-2

Session Initiation Protocol (SIP), changing settings 20-16

sign-in conversation 11-5

SIP proxy server

adding 20-13

changing settings 20-14

deleting 20-14

subscriber Cisco CallManager, deleting servers 20-11

synchronizing MWIs for phone system 20-4

System Configuration report 21-3

System Directory Handler 5-1

system distribution lists

adding and removing members 18-3

creating 18-2

default lists 18-1

modifying 18-2

system prompts, changing the audio format (or codec) for 11-1, 12-2

system transfers, setting up 11-14

T

termination warning, enabling 19-6

TFTP server

adding 20-12

changing settings 20-13

deleting 20-12

Tools Depot, accessing 1-4

Transfer Call Billing report 21-2

trunk, phone system

adding 20-21

changing settings 20-22

deleting 20-22

TUI Login report 21-1

U

Undeliverable Messages distribution list 18-1

UndeliverableMessagesMailbox user 13-6

Unity Connection Messaging System user 13-6

Unused Voice Mail Accounts report 21-2

user accounts, creating 1-xi

User Lockout report 21-2

User Message Activity report 21-2

user phones, setting up 1-xi

users

list of users associated with phone system 20-4

Operator 13-5

UndeliverableMessagesMailbox 13-6

Unity Connection Messaging System 13-6

user speech recognition conversation 10-9

Users report 21-1

user to user voice messages 13-2

user workstations, setting up 1-xi

utilities and tools

Bulk Administration Manager 1-1

Bulk Edit 1-2

Custom Key Map 1-2

Custom Key Map, using 10-8

Disaster Recovery 1-3

Port Status Monitor 1-3

Port Usage Analyzer 1-3

Remote Serviceability Kit 1-4

Server Status 1-2

Tools Depot 1-4

V

viewing

Connection root certificate 20-3

device certificate for port 20-21

root certificate for Connection 20-3

voice commands, using 10-9

voice messages

delivery 13-5

interviews 13-4

live record 13-4

notifications 13-3

outside caller 13-1

private 13-3

receipts 13-4

secure 13-3

system broadcast 13-3

user to user 13-2

voice messaging port

adding 20-18

changing settings 20-19

deleting 20-19

voice-recognition feature and codec selection 20-8

W

warning for end of recording, enabling 19-6

Weekdays schedule 8-1