Table Of Contents
Preface
Audience
Organization
Related Documentation
Conventions
Commands in Task Tables
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Preface
This preface describes who should read this document, how it is organized, and its conventions. The book also tells you how to obtain Cisco documents as well as how to obtain technical assistance.
Audience
This guide is for experienced network administrators who are responsible for configuring and maintaining Catalyst 4500 series switches.
Organization
This guide is organized into the following chapters:
Related Documentation
The following publications are available for the Catalyst 4000 family and Catalyst 4500 series switches:
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Catalyst 4000 Series Switch Cisco IOS Installation Guide
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Catalyst 4500 Series Switch Cisco IOS Installation Guide
•
Catalyst 4500 Series Switch Cisco IOS Module Installation Guide
•
Catalyst 4500 Series Switch Cisco IOS Command Reference
•
Catalyst 4500 Series Switch Cisco IOS System Message Guide
•
Release Notes for the Catalyst 4500 Series
•
Cisco IOS configuration guides and command references—Use these publications to help you configure Cisco IOS software features not described in the preceding publications:
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Configuration Fundamentals Configuration Guide
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Configuration Fundamentals Command Reference
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Interface Configuration Guide
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Interface Command Reference
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Network Protocols Configuration Guide, Part 1, 2, and 3
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Network Protocols Command Reference, Part 1, 2, and 3
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Security Configuration Guide
–
Security Command Reference
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Switching Services Configuration Guide
–
Switching Services Command Reference
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Voice, Video, and Fax Applications Configuration Guide
–
Voice, Video, and Fax Applications Command Reference
–
Cisco IOS IP Configuration Guide
–
Cisco IOS IP Command Reference
The Cisco IOS configuration guides and command references are at
http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121cgcr/index.htm
•
For information about MIBs, refer to
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml
Conventions
This document uses the following typographical conventions:
Convention
|
Description
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boldface font
|
Commands, command options, and keywords are in boldface.
|
italic font
|
Command arguments for which you supply values are in italics.
|
[ ]
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Command elements in square brackets are optional.
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{ x | y | z }
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Alternative keywords in command lines are grouped in braces and separated by vertical bars.
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[ x | y | z ]
|
Optional alternative keywords are grouped in brackets and separated by vertical bars.
|
string
|
A nonquoted set of characters. Do not use quotation marks around the string because the string will include the quotation marks.
|
screen font
|
System displays are in screen font.
|
boldface screen font
|
Information you must enter verbatim is in boldface screen font.
|
italic screen font
|
Arguments for which you supply values are in italic screen font.
|
| |
This pointer highlights an important line of text in an example.
|
^
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Represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
|
< >
|
Nonprinting characters such as passwords are in angle brackets.
|
Notes use the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Cautions use the following conventions:
Caution 
Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Commands in Task Tables
Commands listed in task tables show only the relevant information for completing the task and not all available options for the command. For a complete description of a command, refer to the command in the Catalyst 4500 Series Switch Cisco IOS Command Reference.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Click Subscriptions & Promotional Materials in the left navigation bar.
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•
Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html