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Cisco IAD2400 Series Integrated Access Devices

Cisco IAD2420 Series Integrated Access Devices Quick Start Guide

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Table Of Contents

Cisco IAD2420 Series Integrated Access Devices

Documents, Equipment, and Tools

User Documentation

Cisco IAD2420 Series Documentation

Cisco IOS Software Documentation

Items Included with Cisco IAD2420 Series IAD

Items Not Included

Install Chassis

Safety Information

Chassis Installation Methods

Rack-Mounting the Chassis

Wall-Mounting the Chassis

Chassis Ground Connection

Connect Cables

Connecting LAN, Serial Port, Administrative Access, and Power Cables

Connecting the WAN, Uplink, and User-Side Cables

Power On the Cisco IAD

Checklist for Power-On

Power-On Procedure

Perform Initial Configuration

Get Your Network Information

Set the Ethernet Port IP Address

Configure a T1-WAN Port for a WAN Connection

Configure an ATM Interface (T1-WAN Port and ADSL/SHDSL Port)

Verify and Save Your Configuration

Where to Go Next

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Quick Start Guide

Cisco IAD2420 Series Integrated Access Devices


1  Documents, Equipment, and Tools

User Documentation

All of the documents described here are available online and on the documentation CD-ROM that you received with your Cisco Integrated Access Device (IAD). To be sure of obtaining the latest information, you should access the online documentation.

To print a document in its original page format, access the online document, and click on the PDF icon.

You can also order printed copies of some documents. See the "Obtaining Documentation" section.

To access online user documentation (PDF and HTML formats):

From Cisco.com at http://www.cisco.com, under Service & Support, select Technical Documents and select Cisco Product Documentation.

To access user documentation on the Documentation CD-ROM (HTML format only):

On the Documentation CD-ROM, select Cisco Product Documentation.

Paths to specific documents are provided below, starting at Cisco Product Documentation.


Tip To navigate up to the next higher level in the documentation hierarchy, click on CONTENTS in the navigation bar at the top of each page.


Cisco IAD2420 Series Documentation

Regulatory Compliance and Safety Information

The Regulatory Compliance and Safety Information document provides essential safety information applicable to your Cisco IAD. This document contains multiple-language translations of the safety warnings applicable to the Cisco IAD2400 series IADs.

You can access this document at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IAD2420 Series Regulatory Compliance and Safety Information

Hardware Installation Guide

The hardware installation guide provides additional detailed description, installation, and cabling information.

You can access this document at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IAD2420 Series Integrated Access Devices Hardware Installation Guide

Software Configuration Guide

The software configuration guide provides additional detailed configuration information specific to the Cisco IAD2420 series IADs.

You can access this document at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IAD2420 Series Integrated Access Devices Software Configuration Guide

Release Notes

Cisco IOS release notes for the Cisco IAD2420 series IADs provide up-to-date information about specific Cisco IOS software releases used on Cisco IAD2420 series IADs.

You can access these documents at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IOS Release Notes

Cisco IOS Software Documentation

Master Index to Software Documentation

The master index provides links to topics and commands for specific Cisco IOS software releases.

You can access master indexes at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Master Index for Cisco IOS Software Release you are using

Configuration Guides

The Cisco IOS software configuration guides provide detailed configuration procedures and examples.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Configuration Guides and Command References > Configuration guide for your application

Command References

The Cisco IOS software command references provide detailed information about each configuration command.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Configuration Guides and Command References > Command reference for your application

New Feature Documentation

New feature documentation contains information about new configuration commands introduced in specific Cisco IOS releases.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > New Feature Documentation

If you have an account on Cisco.com, you can get updated information about platform support for features by accessing Cisco Feature Navigator at the following URL:

http://www.cisco.com/go.fn

Release Notes

Cisco IOS release notes for all platforms provide up-to-date information about specific Cisco IOS software releases.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Release Notes

Supporting Documents and Related Documentation

You can access additional information about specific Cisco IOS software releases, platforms, and applications at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Supporting Documents or Related Documentation

Items Included with Cisco IAD2420 Series IAD

Rack-mount brackets for 19-inch rack; grounding lug; power cord

RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL)

RJ-45-to-DB-25 male DCE adapter (labeled MODEM)

RJ-45-to-RJ-45 rollover console cable

Cisco IAD2420 Series Regulatory Compliance and Safety Information

Quick Start Guide (this document)

Cisco information and CD-ROM package

Items Not Included

Individual items in this list may be required for your particular application:

Four screws for installing the chassis in a rack

PC running terminal emulation software for administrative access

Modem for remote administrative access

Ethernet cable: RJ-45-to-RJ-45 straight-through cable

T1-WAN interface cable: RJ-48 T1 cable

ADSL/SHDSL interface cable: RJ-11-to-RJ-11 straight-through cable

Cisco synchronous serial transition cable for connecting a serial port to EIA/TIA-232, EIA/TIA-449, V.35, X.21, or EIA-530

Digital voice cable: RJ-48 T1 cable

Analog voice cable, RJ-21 straight-through cable

Tools: Number 2 Phillips screwdriver; ESD-preventive wrist strap

2  Install Chassis

Safety Information


Warning For safety information you need to know before working on your Cisco IAD2420 series IAD, see the Cisco IAD2420 Series Regulatory Compliance and Safety Information document that accompanied this device.


Chassis Installation Methods

You can set the chassis on a desktop, install it in a rack, or mount it on a wall. See the applicable instructions following:


Warning Only trained and qualified personnel should be allowed to install or replace this equipment. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.


Rack-Mounting the Chassis


Step 1 Choose one of the methods as shown in Figure 1, Figure 2, or Figure 3, and attach the mounting brackets as shown.


Note Brackets are included. Screws are included for attaching the brackets to the chassis, but not for installing the chassis in a rack. You need four additional screws to install the chassis in a rack.


Step 2 Install the chassis in the rack.

Figure 1 19-Inch Rack Mounting With Front Panel Forward

Figure 2 19-Inch Rack Mounting With Rear Panel Forward

Figure 3 Telco 19-Inch Rack Mounting With Rear Panel Forward



Wall-Mounting the Chassis


Step 1 Attach the standard brackets to the chassis as shown in Figure 4, using the screws provided. Attach the second bracket to the opposite side of the chassis.

Figure 4 Attaching the Brackets for Wall-Mounting

Step 2 Attach the chassis to the wall.

Position the end nearest the power cable at the top.

Align screws (not included) with a wall stud, or use wall anchors.

Do not remove the rubber feet. They provide a space for air circulation.


Chassis Ground Connection

You must connect the chassis to a reliable earth ground using the ground lug (provided) and size AWG 6 (13 mm2) wire.


Step 1 Strip one end of the ground wire to expose approximately 0.75 in. (20 mm) of conductor.

Step 2 Crimp the ground wire to the ground lug, using a crimp tool of the appropriate size.

Step 3 Attach the ground lug to the chassis as shown in Figure 5. Use a number 2 Phillips screwdriver and the screws supplied with the ground lug. Tighten the screws to a torque of 8 to 10 in-lb (0.9 to 1.1 N-m).

Step 4 Connect the other end of the ground wire to a suitable grounding point at your site.


Figure 5 Required Ground Connection on a Cisco IAD2420 Series Chassis

3  Connect Cables


Warning Do not work on the system, or connect or disconnect cables during periods of lightning activity. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.


Connecting LAN, Serial Port, Administrative Access, and Power Cables

These cables and connections are described in Table 1 and Figure 6.

Table 1 LAN, Serial Port, Administrative Access, and Power Cable Selection

Port or Connection
Color or Type
Connected To:
Cable

Ethernet

Yellow

Ethernet hub

Straight-through Ethernet (not included).

Console

Light blue

PC or ASCII terminal communication (COM) port

RJ-45-to-RJ-45 rollover cable (included) and terminal adapter (included).

Auxiliary

Black

Modem for remote access

RJ-45-to-RJ-45 rollover cable and a modem adapter (included).

Serial

60-pin D-sub

CSU/DSU and serial network or equipment

Cisco serial transition cable (not included) that matches the signaling protocol (EIA/TIA-232, EIA/TIA-449, V.35, X.21, or EIA-530) and the serial port operating mode (DTE or DCE).

See the Cisco IAD2420 Series Integrated Access Devices Hardware Installation Guide for information about selecting these cables. You can access this document at the location described in the "User Documentation" section of this quick start guide.

Power

Power

100-240 VAC, 50-60 Hz

Grounding power cord (included).


Figure 6 LAN, Serial Port, Administrative Access, and Power Connections

Connecting the WAN, Uplink, and User-Side Cables

These cables and connections are described in Table 2 and Figure 7.

Table 2 WAN, Uplink, and User-Side Cable Selection

Port /Interface
Color or type
Connected To:
Cable

WAN/uplink options

T1-WAN

Light green

Network demarcation (telco demarc or equivalent)

RJ-48 T1 cable (not included)

ADSL or SHDSL

Lavender

Network demarcation device for service provider's ADSL or SHDSL interface

RJ-11-to-RJ-11 straight-through cable (not included)

Voice port options

Digital voice

Black

Digital PBX

RJ-48 T1 cable (not included)

Analog voice

RJ-21 (50-pin D-submin)

Distribution panel

RJ-21-to-RJ-21 straight-through cable (not included)


Figure 7 WAN, Uplink, and User-Side Connections

4  Power On the Cisco IAD

Checklist for Power-On

You are ready to power on the Cisco IAD if it meets these requirements:

Chassis is securely mounted

Power and interface cables are connected

Power-On Procedure

Perform this procedure to power on your Cisco IAD and verify that it goes through its initialization and self-test. When this is finished, the Cisco IAD is ready to configure.


Step 1 Power on your terminal or PC, and configure it for 9600 baud, 8 data bits, 1 stop bit, and no parity.

Step 2 Move the Cisco IAD power switch to the ON position.

The green LED next to the auxiliary port should go on and the fan should operate. If this does not happen, see the power-on procedure in the Cisco IAD2420 Series Integrated Access Device Hardware Installation Guide.

The following message is displayed at the end of the boot-up messages.

--- System Configuration Dialog ---
Would you like to enter the initial configuration dialog? [yes/no]:

Step 3 Enter no to proceed with manual configuration using the CLI.

Would you like to enter the initial configuration dialog? [yes/no]: no
Would you like to terminate autoinstall? [yes]

Step 4 Press Return to terminate autoinstall and continue with manual configuration.

Several messages are displayed, ending with a line similar to the following:

...
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled <date> <time> by <person>

Step 5 Press Return to bring up the Router> prompt.

...
flashfs[4]: Initialization complete.
Router>

Step 6 Enter privileged EXEC mode.

Router> enable 
Router#

Step 7 Continue to the next section, "Perform Initial Configuration."



5  Perform Initial Configuration

This section shows how to prepare the system to perform basic communication functions through its Ethernet and WAN interfaces.

Perform the following initial configuration procedures, as applicable:

Get Your Network Information

Set the Ethernet Port IP Address

Configure a T1-WAN Port for a WAN Connection

Configure an ATM Interface (T1-WAN Port and ADSL/SHDSL Port)

Verify and Save Your Configuration

Get Your Network Information

Gather the following information, as applicable, before you begin the configuration process:

For Ethernet port: IP address

For T1-WAN port: Clock source, framing line code, cable length

For ATM PVCs: VPI/VCI numbers and traffic shaping characteristics, ATM encapsulation type, point-to-point IP address

Set the Ethernet Port IP Address

Complete this procedure to set an IP address for the Ethernet port. After the Ethernet port has an IP address, you can configure the Cisco IAD remotely through a Telnet connection.

 
Command
Purpose

Step 1 

Router# configure terminal

Enters global configuration mode.

Step 2 

Router(config)# enable password password

Sets a password for the privileged EXEC mode.

Step 3 

Router(config)# interface Ethernet 0

Enters interface configuration mode.

Step 4 

Router(config-if)# ip address IP-address subnet-mask

Enters the IP address and subnet mask for your Ethernet port.

Step 5 

Router(config-if)# no shutdown 

Activates the Ethernet port.

Step 6 

Router(config-if)# exit

Returns to global configuration mode.

Step 7 

Router(config)# line vty 0 4 

Enters line configuration mode.

Step 8 

Router(config-line)# password password 

Sets a password for remote access to the Cisco IAD.

Step 9 

Router(config-line)# end

Returns to privileged EXEC mode.

Step 10 

Router# copy system:running-config nvram:startup-config

Saves the configuration.

Configure a T1-WAN Port for a WAN Connection

The T1-WAN port supports balanced T1 per ANSI T1.403 and has a built-in CSU/DSU (Cisco IAD2421 IADs only).

To configure the basic T1 controller settings to support Asynchronous Transfer Mode (ATM), Point-to-Point Protocol (PPP), high-level data link control (HDLC), or Frame Relay (FR), complete the following steps beginning in global configuration mode:

 
Command
Purpose

Step 1 

Router(config)# controller t1 0

Enters controller configuration mode and enter the controller number. The controller number for a T1-WAN port is 0.

Step 2 

Router(config-ctrl)# clock source {internal | line | loop-timed}

Configures the controller clock source for a DS1 link.

If the clock source is a network device attached to the T1 port that you are configuring now, select the line option. For any other clock source (internal or a network device attached to any other port) select the internal option.

Step 3 

Router(config-ctrl)# description line

Enters a description of the controller, such as the destination or its application. The description can be as many as 80 characters long.

Step 4 

Router(config-ctrl)# cablelength short {133 | 266 | 399 | 533 | 655}

or

Router(config-ctrl)# cablelength long {gain26 | gain36} {-15db | -22.5db | -7.5db | 0db}

Configures the cable length if the length is 655 ft (200 m) or shorter.

or

Configures the receive gain and transmit attenuation if the cable length is longer than 655 ft (200 m).

Step 5 

Router(config-ctrl)# framing {sf | esf}

If necessary, changes the DS1 link framing format. The default is SuperFrame (sf).

Step 6 

Router(config-ctrl)# linecode {ami | b8zs}

If necessary, changes the line encoding format for the DS1 link. The default is ami.

Step 7 

Router(config-ctrl)# no shutdown

Activates the T1 controller.

Step 8 

Router(config-ctrl)# exit

Exits controller configuration mode.

Step 9 

Router(config)# exit

Exits configuration mode.

Step 10 

Router# show controller T1 0

Verifies the controller configuration.

For additional information about configuring specific features, see the following references:

For PPP, HDLC, or Frame Relay, consult the on-line master index for the Cisco IOS Release you are using.

You can access master indexes at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Master Index for Cisco IOS Software Release you are using

For loopback diagnostics, or for configuring controller channel groups, CAS voice groups, or TDM cross-connects, refer to the Cisco IAD2420 Series Integrated Access Devices Software Configuration Guide.

You can access this document at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IAD2420 Series Integrated Access Devices Software Configuration Guide

Configure an ATM Interface (T1-WAN Port and ADSL/SHDSL Port)

If your Cisco IAD has an ADSL WAN port, a default ATM configuration is automatically enabled when you power up the Cisco IAD.

If your Cisco IAD has an SHDSL or T1-WAN port, a default ATM configuration is automatically enabled when you enter the mode atm controller command.

The default ATM configuration has the following operating parameters:

ADSL port only

Operating mode is auto—The ADSL interface operates in the mode specified by the remote DSL access multiplexer (DSLAM)

T1-WAN port, ADSL port, SHDSL port

Maximum VPIs per VCI (atm vc-per-vc)—1024

No IP address

ATM UNI Version 3.0 is assigned

ATM ILMI keepalive is disabled

No ATM PVCs are configured

To configure the ATM interface parameters for your application, you need the following information:

IP addresses and subnet masks

Network numbers

Zones

VPI/VCI numbers

Any other information related to the routing protocol.

To enter an ATM configuration, complete the following steps beginning in global configuration mode:

 
Command
Purpose

Step 1 

For a T1 WAN port:

Router(config)# controller t1 0


For an SHDSL port:

Router(config)# controller shdsl 0


For an ADSL port:

Go to step 6.

Enters controller configuration mode and the controller number.

Step 2 

Router(config-ctrl)# mode atm

Enables ATM encapsulation and creates logical ATM interface 0. Controller framing is automatically set to Extended SuperFrame (ESF). The linecode is automatically set to B8ZS.

Step 3 

For SHDSL ports only:

Router(config-ctrl)# annex {a | b}

Specifies the regional operating parameters. Enter a for North America and b for Europe. The default is a.

Step 4 

For SHDSL ports only:

Router(config-ctrl)# line-rate {auto | rate}

Specifies the DSL line rate for the SHDSL port. The range is 72 to 2312 kbps. The default is auto (negotiated between the SHDSL port and the DSLAM)


Note If different DSL line rates are configured at opposite ends of the DSL uplink, the actual DSL line rate is always the lower rate.


 

Step 5 

Router(config-ctrl)# exit

Exits from controller configuration mode.

Step 6 

Router(config)# interface atm 0

Enters ATM configuration mode for interface ATM 0.

Step 7 

Router(config-if)# ip-address IP-address

(Optional) Assigns an IP address to the ADSL or SHDSL ATM interface.

Step 8 

Router(config-if)# atm uni-version version-number

(Optional) Specifies an ATM user network interface (UNI) version number.

Step 9 

Router(config-if)# atm ilmi-keepalive [seconds]

(Optional) Enables Integrated Local Management Interface (ILMI) keepalives.

If you enable ILMI keepalives without specifying the seconds, the default time interval is 3 seconds.

Step 10 

Router(config-if)# pvc [name] vpi/vci

Enters atm-virtual-circuit (interface-atm-vc) configuration mode, and configure a new ATM PVC by assigning a name (optional) and VPI/VCI numbers.

The default traffic shaping is UBR; the default encapsulation is AAL5+LLC/SNAP.

Step 11 

Router(config-if-vc)# protocol ip IP-address

(Optional) Enables IP connectivity and create a point-to-point IP address for the VC.

Step 12 

Router(config-if-vc)# vbr-rt peak-rate average-rate burst

(Optional) Configures the PVC for real-time variable bit rate (VBR) traffic shaping.

Peak rate—Peak information rate (PIR)

For SHDSL ports, set the peak rate for the trained line rate minus 8 kbps.

Average rate—Average information rate (AIR)

Burst—Burst size in cells

Step 13 

Router(config-if-vc)# encapsulation {aal1 | aal2 | aal5ciscoppp | aal5mux | aal5nlpid | aal5snap}

(Optional) Configures the ATM adaptation layer (AAL) and encapsulation type to match those of the service provider.

aal1 for AAL1

aal2 for AAL2

aal5ciscoppp for Cisco PPP over AAL5

aal5mux for AAL5+MUX

aal5nlpid for AAL5+NLPID

aal5snap for AAL5+LLC/SNAP (the default)

Step 14 

Router(config-if-vc)# exit

Exits from interface-ATM-VC configuration mode.

Step 15 

Repeat steps 10 through 14 for each additional ATM PVC to be configured.

Configures the remaining ATM PVCs.

Step 16 

For an ADSL port:

Router(config-if)# dsl operating-mode {ansi-dmt | auto itu-dmt | splitterless}


For an SHDSL port or a T1-WAN port:

Go to step 17.

Configures the ADSL interface to operate in a specified mode:

ansi-dmt—ANSI full rate mode per T1.413 (ITU G dmt Issue 1)

auto—Automatic detection mode

itu-dmt—ITU full rate mode (ITU G dmt Issue 1)

splitterless—G.lite mode per ITU g.992.2

Step 17 

Router(config-if)# no shutdown

Activates the ATM interface.

Step 18 

Router(config-if)# exit

Exits from ATM interface configuration mode.

Step 19 

Router(config)# exit

Exits from global configuration mode.

Step 20 

Router# show interface atm 0

Verifies the ATM interface configuration.

Verify and Save Your Configuration

To verify the configuration and save it in NVRAM so that the configuration remains in effect if the Cisco IAD is restarted, enter the following commands:

Command
Purpose

Router# show running-config

Displays the current operating configuration, including any changes you have just made.

Router# show startup-config

Displays the configuration currently stored in NVRAM.

Router# show controller shdsl 0

Displays the configuration of the SHDSL network interface controller.

Router# show controller t1 0

Displays the configuration of the ADSL or T1 network interface controller.

Router# copy running-config startup-config

Writes the current running configuration to NVRAM, where it overwrites the startup configuration and becomes the new startup configuration.


Note If you reboot the Cisco IAD or turn off the power before you complete this step, you will lose the configuration.


 

Where to Go Next

For additional specialized configuration procedures, refer to the appropriate Cisco IOS software configuration documentation, available on the Documentation CD-ROM and on Cisco.com:


Tip See the "User Documentation" section for help in locating these documents.


For detailed configuration information specific to the Cisco IAD2420 series integrated access device:

Cisco IAD2420 Series Integrated Access Devices Software Configuration Guide

You can access this document at: Cisco Product Documentation > Access Servers and Access Routers > Integrated Access Devices > Cisco IAD2420 Series IADs > Cisco IAD2420 Series Software Configuration Guide

For detailed configuration information for specific features:

Configuration Guides and Command References for the Cisco IOS software release installed on your Cisco router.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > Configuration Guides and Command References

For new features associated with a specific software release:

New feature documentation for the Cisco IOS software release installed on your Cisco router.

You can access these documents at: Cisco Product Documentation > Cisco IOS Software Configuration > Cisco IOS Software Release you are using > New Feature Documentation

Cisco Feature Navigator

If you have an account on Cisco.com, you can get updated information about platform support for features by accessing Feature Navigator at the following URL:

http://www.cisco.com/go.fn

6  Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

7  Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.