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Table Of Contents
Troubleshooting the Installation
Checking Processes After Installation
Viewing and Changing Process Status
Calling the Technical Assistance Center (TAC)
Understanding Installation Messages
Troubleshooting the Installation
This appendix provides troubleshooting information for CD One installation. It contains:
•Checking Processes After Installation
•Viewing and Changing Process Status
•Calling the Technical Assistance Center (TAC)
•Understanding Installation Messages
Checking Processes After Installation
You can run a self test or view process failures from the CiscoWorks2000 Server.
To run a self test, select Server Configuration > Diagnostics > Self Test from the navigation tree.To view process failures, select Server Configuration > Diagnostics > Process Failures from the navigation tree.
Viewing and Changing Process Status
Any CiscoWorks2000 user can view the status of any process by selecting Server Configuration > Administration > Process Management >
Process Status from the CiscoWorks2000 navigation tree.
Note From the browser, only users with administrator privileges can start and stop processes.
From the server, only users with local administrator privileges can start and stop processes.To stop processes from the browser:
Step 1 Select Server Configuration > Administration > Process Management > Stop Process
Step 2 From the dialog box, select System, to stop all processes, or select specific process to stop only those processes.
Note If you select specific processes, the process dependencies will also be stopped. If you select System, all processes except WebServer and JRunProxy Server will be stopped.
To start processes from the browser:
Step 1 Select Server Configuration > Administration > Process Management > Start Process
Step 2 From the dialog box, select System, to start all processes, or select specific process to start only those processes.
Note If you select specific processes, the process dependencies will not be started automatically.
To start processes from the server, enter:
/etc/rc.dmgtd startTo stop processes from the server, enter:
/etc/rc.dmgtd stopCalling the Technical Assistance Center (TAC)
If you had problems while installing CD One, before calling TAC:
•Make sure the system hardware and software requirements are met.
•Make sure the disk space is not full (/ (root), /opt, and /var partitions).
•Make sure the CD-ROM drive is not defective: mount the CD-ROM remotely on a different machine and retry installation.
If the above conditions are met, and you are still having problems installing CD One, contact your Technical Assistance Center.
Tips Create a report and email the generated report to TAC.
From the CiscoWorks2000 Server navigation tree, select Server Configuration > Diagnostics > Collect Server Information.
Understanding Installation Messages
After verifying that the correct files are installed, view the /var/tmp/ciscoinstall.log. You might find:
•Information messages, which provide important details
•Warning messages, which mean that something might be wrong with a particular process, but the process will be completed
•Error messages, which mean that a particular process could not be completed
Table A-1 shows messages that might occur during installation and describes the reasons.
Setting Up the Browser
If you have problems using the desktop, make sure the browser is configured correctly:
1. If the desktop buttons do not work, Java and JavaScript are not enabled. Make sure to enable Java and JavaScript as described in the "Preparing to Use CD One" chapter, "Configuring Client Systems" section.
2. Make sure your cache is not set to zero. If you have browser problems, increase your cache settings as explained in the "Preparing to Use CD One" chapter, "Configuring Client Systems" section.
3. Do not resize the browser window while the desktop or main page is still loading. This can cause a Java error.