Table A-1 Installation Messages
Message
|
Reason for Message
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User Action
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CiscoWorks2000 installation cannot proceed because you are not logged in as an administrator.
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You are not logged in to Windows with administrator privileges.
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Log in to Windows with local administrator privileges and try installing again.
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Decompression failed on <file>. The error was for <error code per CompressGet>
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If CD One was downloaded, a transmission error occurred or the installation medium is damaged.
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Retry the download. If you still have errors, contact your technical support representative.
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General file transmission error. Please check your target location and try again. Error number: <error code>
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If CD One was downloaded, a transmission error might have occurred.
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Retry the download. If you still have errors, contact your technical support representative.
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Unable to write <infoFile> or Unable to create <infoFile>
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A file-write operation failed.
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Run the file system checking utility, then repeat the installation.
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Cannot stop service <servicename>
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The installation (or reinstallation) tried to stop the service <servicename> unsuccessfully.
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Select Control Panel > Services and stop service <servicename> manually, then proceed with (un)installing.
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UseDLL failed for <dll>
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<dll> is supposed to be available at any time for any process, but Windows NT failed to load it.
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Check permissions on Windows NT System 32. If the <dll> is secure.dll or r_inst.dl, check product installation medium for errors.
or
Reinstall Windows NT.
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<function> failed: DLL function not found
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<dll> is supposed to be available at any time for any process, but Windows NT failed to load it.
|
Check permissions on Windows NT System 32. If <dll> is secure.dll or r_inst.dll, check product installation media for errors.
or
Reinstall Windows NT.
|
OpenFile failed: <pathname>
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A file open operation failed.
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Run file system checking utility, then repeat the installation.
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ProtectFile failed: <file>: error. WWW admin security may be incomplete
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Setting file permissions failed because user might not be allowed to change them.
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Log in as administrator.
Note  If you are installing on a FAT file system, CD One cannot provide file security.
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Launch of isql script failed
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Existing database file is broken, or previous version of CD One is destroyed. (Might occur during reinstallation.)
|
Contact your support representative.
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The selected directory is not empty. Mixing new and existing files can cause severe problems during installation.
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You tried to install in root directory of a drive (for example, c:\ or d:\) that is not supported.
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Remove all files from directory or choose another directory in which to install product.
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The installer requires temporary workspace. You have less than 8 MB of free space on <drive>. Please free up some space and try again.
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Insufficient drive space for temporary installation files.
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Make more drive space available, then rerun installation.
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CiscoWorks2000 installation cannot proceed because CiscoWorks2000 requires NT Workstation or NT Server.
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You tried to install on a system that does not have Windows NT 4.0 installed.
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Install CD One on a Windows NT 4.0 Workstation or Windows NT 4.0 Server system not configured as a PDC or BDC.
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The installer has discovered Windows NT Service Pack <number>. CiscoWorks2000 was tested with Service Pack 5. Higher numbered service packs have not been certified as compatible. When requesting support, it will be necessary to have the CiscoWorks2000 product installed on a supported Service Pack. CiscoWorks2000 updates may be available on-line.
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Installation program detected a service pack that is not supported.
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Install CD One on a Windows NT 4.0 Workstation or Server system that has Service Pack 5 installed on it.
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Installer has verified the following on your system:
•Insufficient paging file.
|
Paging file size is smaller than recommended.
|
Finish installation, then increase paging file size.
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The installer has determined that the destination drive has a/an <NTFS or FAT> file system. You have <amount> of space. The product requires <amount> on this drive.
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Insufficient disk space available is on drive <drive> to install the product.
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Create additional free space on drive or install on a different drive.
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Cannot determine the local Administrators group.
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Installation program cannot find one of the built-in Windows NT user groups. This prohibits CD One security setup.
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Check operating system. Reinstall Windows NT if necessary, then rerun CD One installation.
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Cannot determine the local Everyone group.
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Installation program cannot find one of the built-in Windows NT user groups. This prohibits the setup of CD One security.
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Check operating system. Reinstall Windows NT if necessary, then rerun CD One installation.
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Installation cannot create the default directory, <directory name>. You may not have permission on the default directory or you have specified a read-only device.
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You may not have permission on the directory.
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Choose another destination directory.
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Failed to set file permissions.
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Installation program is unable to set file permissions. Most likely causes are:
•Account you used to log in to the system has insufficient permissions.
•Drive on which you are installing product has a FAT file system.
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Fix problem, then rerun installation program.
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<...> is already running! Wait for it to finish and press the OK button below
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One installation subtask is still running.
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Wait for installation subtask to finish running, then click OK to proceed.
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Unable to create/open log file.
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Installation program was unable to create or open installation log file cw2000_inxxx.log, where xxx is a sequential number starting from 001 (in root directory of the drive on which you are installing).
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Determine why file could not be created or opened, fix problem, then rerun installation. Common causes are lack of disk space or write protection on file.
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Error creating user bin.
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Installation program could not create user bin account.
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Fix problem, then rerun installation.
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Can not find script to upgrade database
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Problem with database upgrade.
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Contact your technical support representative.
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Database upgrade failed
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Problem with database upgrade.
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Contact your technical support representative.
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Database upgrade result unknown
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Problem with database upgrade.
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Contact your technical support representative.
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The installer has discovered a problem with the DNS resolution. The DNS must resolve within 10 seconds for the CiscoWorks2000 product to work properly.
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The DNS is not being resolved or is not resolving properly.
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Continue the installation as usual, then correct the DNS resolution problem.
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Failed to save CiscoView user preferences from <directory name> to C:\Temp. Please manually save the preference files before continuing with the uninstall process.
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CiscoView user preferences are automatically saved to the C:\Temp directory during CD One uninstall. These saved user preferences will be restored during upgrade to the next release. The failure might have been caused by lack of disk space, permission problem, or other.
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Save CiscoView user preferences manually. During the upgrade to the next release of CD One, you will be prompted for the location to restore the CiscoView user preferences.
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The installer has discovered HP OpenView services running. The installation might take significantly longer to complete with these services running.
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HP OpenView services are running.
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Stop all HP OpenView services before installing CiscoWorks2000.
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