Cisco IP/TV Administration and Configuration Guide, Version 3.5 - Preface [Cisco IP/TV Software]

Table Of Contents

Preface

Document Objectives

Audience

Document Organization

Document Conventions

Command Syntax Conventions

Using Online Help

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Preface

This preface discusses the document objectives, audience, organization, and conventions of the IP/TV Administration and Configuration Guide. It also discusses how to access online help and obtain documentation on Cisco.com and the Documentation CD-ROM.

This preface contains the following sections:

•Document Objectives

•Audience

•Document Organization

•Document Conventions

•Command Syntax Conventions

•Using Online Help

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Document Objectives

This guide describes how to install and administer IP/TV Server and IP/TV Content Manager. It describes how to complete an IP/TV Viewer network installation. It also describes how to set up and administer Web Presenter, SlideCast, Real-Time Transport Protocol (RTP) Server, Cisco FTP Server, and Cisco IP/TV StreamWatch.

Audience

This guide is for system administrators who require instructions and information for installing, configuring, and administering IP/TV Content Manager, IP/TV Server, and IP/TV Viewer.

Document Organization

This guide is organized into the following chapters and appendixes:

Chapter

Title

Description

Chapter 1

Introduction

Describes the IP/TV application environment.

Chapter 2

Installing IP/TV Content Manager

Provides system requirements and installation instructions for IP/TV Server.

Chapter 3

Installing IP/TV Server

Provides system requirements and installation instructions for IP/TV Content Manager.

Chapter 4

Administering IP/TV Viewer

Discusses how to complete a network installation for IP/TV Viewer, and how to set up the Silent Install option.

Chapter 5

Setting Up IP/TV Content Manager

Describes how to configure IP/TV Content Manager; how to access IP/TV Content Manager; how to set defaults, preferences, and security; and how to define server clusters, proximity groups, and channels.

Chapter 6

Administering IP/TV Server

Describes how to start, set up, and administer IP/TV Server.

Chapter 7

Administering IP/TV Content Manager

Describes IP/TV Content Manager components, and how to stop or start servlets, send and receive sdp announcements, back up the databases, monitor server status, and use the journaling function.

Chapter 8

Managing Online Presentations

Describes how to set up and create presentations for both Web Presenter and SlideCast.

Chapter 9

Administering IP/TV Store and Replay Server

Describes Store and Replay concepts, application scenarios, and modes, as well as how to administer the Store and Replay Server.

Chapter 10

File Transfers

Describes how to configure Cisco FTP Server, and how to use IP/TV Content Manager to schedule file transfers.

Chapter 11

SmallCasting Scheduled Programs

Gives an example of a SmallCast scenario, and describes the bandwidth considerations.

Chapter 12

Using IP/TV in a Web Browser

Describes the procedures for setting up, launching, and running IP/TV Viewer as a browser plug-in and helper application.

Chapter 13

IP/TV StreamWatch

Describes the procedures for setting up and running IP/TV StreamWatch.

Appendix A

Live Capture and File Format Reference

Lists and describes video formats, audio formats, recommended settings for audio and video codec parameters and capture card settings, and file formats.

Appendix B

Video Capture Card Specifications

Describes video capture card models, specifications, and driver installation.

Appendix C

Software Upgrade

Describes the procedure to upgrade Apache Web Server Version 1.3.24 to Version 1.3.33.

Document Conventions

The IP/TV documentation set uses the following conventions:
Convention

Description

>

Indicates movement through menu options, for example:
Choose Start > Run.

bold

Indicates a button that you are instructed to click, for example:

Click Next.
screen
Shows an example of information displayed on the screen.
boldface 
screen
Shows an example of information that you must enter.
Command Syntax Conventions

Command descriptions use the following conventions:

Convention

Description

boldface

Indicates commands and keywords that are entered literally as shown.

italics

Indicates arguments for which you supply values; in contexts that do not allow italics, arguments are enclosed in angle brackets (< >).

[x]

Indicates optional keywords or arguments.

{x | y | z}

Indicates a choice of required keywords (represented by x, y, and z). You must select one.

[x {y | z}]

Indicates a required choice within an optional element. You do not need to select keyword x, but if you do, you must specify either argument y or argument z.

The following conventions are used to attract the reader's attention:

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Using Online Help

IP/TV Server offers online help for menu items, toolbar items, specific tasks, and more. There are several ways to access help, depending on the information you want and the method you find most convenient.

•If you want to read one or more help topics, choose Help > Contents. From the contents list, choose the name of a topic to display that topic.

•To find out how to navigate through online help, choose Help > Using Help.

•To access the IP/TV technical support web page, choose Help > Web Help.

Choose Help > About IP/TV Server to display version and copyright information for IP/TV Server.

IP/TV Content Manager offers online help as a set of HTML web pages. Many of the screens in the Content Manager application contain links to the online help table of contents. From the table of contents, you can navigate to any of the topics covered in the online help.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

•Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html