如果RTMT不可访问或可用，则收集CUCM日志
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简介
本文档介绍从CLI收集Cisco Unified Communication Manager(CUCM)日志的过程。
背景信息
有时，为了排查特定问题，您必须收集CUCM跟踪，而实时监控工具(RTMT)访问不起作用。
如果RTMT不可访问或可用，如何从CUCM收集跟踪
使用以下路径通过CUCM安全外壳(SSH)获取日志：
注意：如果CUCM根CLI登录收集了跟踪，则替换： file get activelog 与 /var/log/active/.
注意：在收集日志之前，请确保外部SFTP服务器已配置且可访问。
条目
| 文件规范 |
|
| 程序日志 |
file get activelog cm/trace/ccm/Proglogs/*.* file get activelog cm/trace/cti/Proglogs/*.* |
| 服务管理器 |
file get activelog platform/log/servm*.log |
| SNMP主代理 |
file get activelog platform/snmp/snmpdm/*.* |
| MIB2代理 |
file get activelog platform/snmp/mib2agt/*.* |
| 主机资源代理 |
file get activelog platform/snmp/hostagt/*.* |
| 系统应用程序代理 |
file get activelog platform/snmp/sappagt/*.* |
| 事件查看器 — 应用日志 |
file get activelog syslog/CiscoSyslog*.* |
| 事件查看器 — 系统日志 |
file get activelog syslog/messages.* |
| 启动日志 |
file get activelog syslog/boot。* |
| 安装和升级日志 |
文件get install * |
| SELinux日志 |
file get activelog platform/selinux_startup.log file get activelog syslog/security-diagnostics.tar.gz |
| Cisco Tomcat日志 |
file get activelog tomcat/logs/catalina*.* file get activelog tomcat/logs/host-manager。* file get activelog tomcat/logs/admin.* file get activelog tomcat/logs/diagnostic-memory。* file get activelog tomcat/logs/diagnostic-info.* 文件get activelog tomcat/logs/localhost_access*.txt file get activelog tomcat/logs/manager。* file get activelog tomcat/logs/diagnostic-threads。* file get activelog tomcat/logs/*.hprof file get activelog tomcat/logs/localhost*.log |
| Cisco Tomcat安全日志 |
file get activelog tomcat/logs/security/log4j/security*.* |
| IPT平台GUI日志 |
file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.* |
| IPT平台证书管理器日志 |
file get activelog platform/log/certMgmt*.log |
| IPT平台IPSecMgmt日志 |
file get activelog platform/log/ipsecMgmt*.log |
| IPT平台群集管理器日志 |
file get activelog platform/log/clustermgr* |
| IPT平台CLI日志 |
file get activelog platform/log/cli*.log |
| IPT平台CLI创建的报告 |
硬件：file get activelog platform/log/SystemReport-*.tgz 平台：文件get activelog platform/log/platformConfig-*.tar SE Linux：文件get activelog syslog/security-diagnostics.tar.gz |
| IPT平台远程支持日志 |
file get activelog platform/log/getflag* file get activelog platform/log/create* file get activelog platform/log/remote* file get activelog platform/log/display* file get activelog platform/log/decoder* |
| IPT平台证书监控器日志 |
file get activelog platform/log/certm*.log |
| 安装文件签名 |
file get activelog platform/log/authenticate*.* |
| Cisco Bulk Provisioning Service |
file get activelog cm/trace/bps/log4j/bps.log |
| Cisco TAPS Service |
|
| Cisco CDR 代理 |
file get activelog cm/trace/cdragent/log4j/cdragent.log |
| Cisco DHCP Monitor Service |
file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log |
| Cisco CallManager SNMP Service |
file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt |
| Cisco UXL Web服务 |
file get activelog core/UXLService.* |
| Cisco CTIManager |
file get activelog cm/trace/cti/sdl/SDL.txt |
| Cisco CDR Repository Manager |
file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log |
| Cisco AXL Web Service |
file get activelog tomcat/logs/axl/log4j/axl.log |
| 思科用户数据服务 |
file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log |
| 自助调配IVR |
文件获取activelog core/PnPLauncher。* |
| Cisco TAPS Service |
file get activelog cm/trace/taps/log4j/taps.log |
| 思科拨号号码分析器服务器 |
file get activelog cm/trace/dnaserver/sdi/dna.txt |
| Cisco Dialed Number Analyzer |
file get activelog tomcat/logs/dna/Results |
| Cisco目录号码别名同步 |
file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log |
| 思科集群间查找服务 |
file get activelog cm/trace/ils/sdl/SDL。* |
| Cisco 许可证管理器 |
file get activelog cm/trace/userlicensing/log4j/userlicensing*.log file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log file get activelog cm/trace/licensing/log4j/licenseclient*.log file get activelog tomcat/logs/licensing/log4j/licenseloader*.log |
| 思科位置带宽管理器 |
file get activelog cm/trace/lbm/sdl/SDL。* |
| Cisco Extension Mobility |
file get activelog tomcat/logs/em/log4j/emservice.log |
| Cisco目录号码别名查找 |
file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log |
| Cisco CallManager |
SDL:file get activelog cm/trace/ccm/sdl/SDL。* CallLog:file get activelog cm/trace/ccm/calllogs/calllogs_.txt |
| Cisco IP Manager Assistant |
file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log file get activelog tomcat/logs/ipma/log4j/service.log file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log file get activelog tomcat/logs/ipma/log4j/ipma_Security.log |
| Cisco CAR 调度程序 |
file get activelog cm/trace/carsch/log4j/carsch.log |
| Cisco Extended Functions |
file get activelog cm/trace/cef/sdi/cef.txt |
| Cisco CAR Web Service |
file get activelog tomcat/logs/car/log4j/car.log |
| 思科信任验证服务 |
file get activelog cm/trace/tvs/sdi/tvs.txt |
| Cisco CallManager Cisco IP 电话服务 |
file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log |
| Cisco WebDialer Web Service |
file get activelog tomcat/logs/webdialer/log4j/webdialer.log file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt |
| Cisco Unified 移动语音访问服务 |
file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log |
| Cisco IP 语音媒体流应用 |
file get activelog cm/trace/cms/sdi/cms.txt |
| SOAP — 诊断门户数据库服务 |
file get activelog tomcat/logs/dp/log4j/dp.log |
| Cisco TFTP |
SDL:file get activelog cm/trace/ctftp/sdl/* SDI:file get activelog cm/trace/ctftp/sdi/ctftp.txt |
| Cisco CTL Provider |
file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt |
| Cisco 证书权限代理功能 |
file get activelog cm/trace/capf/sdi/capf.txt |
| 思科审核事件服务 |
file get activelog cm/trace/auditlog/sdi/audittrace.txt |
| Cisco Messaging 接口 |
file get activelog cm/trace/cmi/sdl file get activelog cm/trace/cmi/sdi/csumi.txt |
| 思科E911服务 |
file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log |
| Cisco WebDialerRedirector Web服务 |
file get activelog tomcat/logs/redirector/log4j/redirector.log |
| Cisco AMC Service |
file get activelog cm/trace/amc/log4j/amc.log |
| 思科SOAPMessage服务 |
file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log |
| Cisco CCM DBL Web Library |
file get activelog tomcat/logs/dbl/log4j/dbl.log |
| Cisco Serviceability Reporter警报报告 |
file get activelog cm/report/rtmtreporter/AlertRep/ |
| 思科AMC服务设备日志 |
file get activelog cm/log/amc/DeviceLog/ |
| Cisco CCMRealm Web Service |
file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log |
| Cisco Cisco 日志分区监控工具 |
file get activelog cm/trace/lpm/sdi/lpm.txt |
| Cisco RIS 数据收集器 |
file get activelog cm/trace/ris/sdi/ris.txt |
| 思科核心文件恢复工具 |
file get activelog cm/trace/cfrt/cfrt.txt |
| Cisco 数据库层监控器 |
file get activelog cm/trace/dbl/sdi/limitexceeded* file get activelog cm/trace/dbl/sdi/dbmon.txt file get activelog cm/trace/dbl/sdi/.csv |
| Cisco Tomcat统计信息Servlet |
file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log |
| 思科AMC服务呼叫日志 |
file get activelog cm/log/amc/CallLog/ |
| 思科RIS数据收集器性能监控日志 |
file get activelog cm/log/ris/csv/PerfMon*.csv |
| 思科CDP |
file get activelog cm/trace/cdp/sdi/cdpd.txt |
| 思科外部呼叫控制服务 |
file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log |
| 思科音频翻译器应用 |
file get activelog cm/trace/cms/sdi/at.txt |
| 思科系统日志代理 |
file get activelog cm/trace/syslogmib/sdi/syslogmib.txt |
| Cisco DirSync |
file get activelog cm/trace/dirsync/log4j/dirsync.log |
| 思科AMC服务服务器日志 |
file get activelog cm/log/amc/ServerLog/ |
| Cisco Serviceability Reporter设备报告 |
file get activelog cm/report/rtmtreporter/DeviceRep/ |
| Cisco SOAP Web Service |
file get activelog tomcat/logs/soap/csv/*.csv file get activelog tomcat/logs/soap/log4j/soap.log |
| Cisco GRT 通信 Web 服务 |
file get activelog tomcat/logs/grt/log4j/grt.log |
| 思科RisBean库 |
file get activelog tomcat/logs/risbean/log4j/risbean.log |
| 思科中止事务假脱机处理 |
文件get activelog cm/log/informix/ats/*.* |
| Cisco Unified 报告 Web 服务 |
file get activelog tomcat/logs/cucreports/log4j/cucreports.log |
| 思科AMC服务PPRLog |
file get activelog cm/log/amc/PPRLog/ |
| 思科证书更改通知服务 |
file get activelog platform/log/certCN.log |
| Cisco CCMAdmin Web Service |
file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log |
| Cisco Serviceability Reporter服务报告 |
file get activelog cm/report/rtmtreporter/ServiceRep/ |
| Cisco数据库Cli输出 |
file get activelog cm/trace/dbl/*.tar file get activelog cm/trace/dbl/*.csv file get activelog cm/trace/dbl/*.out |
| Cisco Serviceability Reporter PRReport |
file get activelog cm/report/rtmtreporter/PerformanceRep/ |
| Cisco Trace Collection Service |
file get activelog cm/trace/tct/log4j/tct.log |
| 思科被叫方跟踪 |
file get activelog cm/trace/ccm/dntrace/dntrace_.txt |
| 思科DRF主 |
file get activelog platform/drf/trace/drfMA.log file get activelog platform/drf/log/* |
| Cisco 通用用户界面 |
file get activelog tomcat/logs/cui/log4j/cui.log |
| Cisco Informix数据库服务 |
file get activelog cm/log/informix/shmem* file get activelog cm/log/informix/*.log file get activelog cm/log/informix/*.gz file get activelog cm/log/informix/af* |
| 思科数据库安装服务 |
file get activelog cm/trace/dbl/sdi/*.sql.log file get activelog cm/trace/dbl/sdi/installdb*.log file get activelog cm/trace/dbl/sdi/installdb*.log.err file get activelog cm/trace/dbl/sdi/*.sql.log.err |
| Cisco CCMUser Web服务 |
file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log |
| 思科数据库通知服务 |
file get activelog cm/trace/dbl/sdi/dbnotify* |
| 思科统一操作系统平台API |
file get activelog tomcat/logs/platform-api/log4j/platform-api.log |
| 思科证书更改通知 |
file get activelog platform/log/certCN.log |
| Cisco Serviceability Reporter |
file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log |
| Cisco Unified OS Admin Web Service |
file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log |
| Cisco DRF Local |
file get activelog platform/drf/trace/drfLA.log |
| Cisco Log4jinit Servlet |
file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log |
| 思科数据库库跟踪 |
file get activelog cm/trace/dbl/sdi/dbl*.log |
| Cisco RTMT Web Service |
file get activelog tomcat/logs/rtmt/log4j/rtmt.log |
| Cisco CCMService Web Service |
file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log |
| Cisco Database Replicator跟踪 |
file get activelog cm/trace/dbl/sdi/replication_scripts_output.log file get activelog cm/trace/dbl/sdi/startrpc.log file get activelog cm/trace/dbl/*.log file get activelog cm/trace/dbl/sdi/dblrpc.* |
| MIB2代理 |
file get activelog core/mib2agt.* |
| SNMP主代理 |
file get activelog platform/snmp/snmpdm/*.* |
| 思科SSO |
file get activelog platform/log/ssoApp* file get activelog sso/policyagent/ file get activelog tomcat/logs/ssosp/log4j/*.log |
修订历史记录
| 版本 | 发布日期 | 备注 |
|---|---|---|
3.0 |
26-Jan-2024 |
更新的品牌推广要求、文章说明和格式。 |
2.0 |
15-Dec-2022 |
已更新以符合当前的Cisco.com发布标准。 |
1.0 |
20-Jun-2017 |
初始版本 |
由思科工程师提供
- 尼诺斯·尼科思科TAC工程师
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