“How can I help you?” That’s the big question. Making positive connections with your customers means having the right information and talking to them seamlessly however they want to talk to you: social media, chat, messaging or face-to-face video. Learn the Six Pillars of Customer Experience Excellence.
UK-based electricity and gas supplier Opus Energy uses innovative Customer Care solutions delivered by Cisco partners. With offices in Northampton, Oxford and Cardiff, they are able to scale efficiently, support communication and increase customer engagement.Learn more here
A face-to-face conversation when you were expecting a machine, updates to your phone that remember your last conversation, starting a chat conversation and passing seamlessly to the phone - are all opportunities to surprise and delight your customers. Discover 5 ways Cisco contact centre solutions are transforming customer service.See Now
From easy-to-use desktop video to collaboration room TelePresence systems, now you can engage your customers face-to-face and provide information when they need it. Cisco Collaboration reduces travel costs, improves customer satisfaction and increases productivity. This how-to guide shows how you can transform your customer service.See How