2 つのエンドポイント間の SIP コールのトラブルシューティング

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Updated: 2006 年 4 月 27 日
Document ID:69467

偏向のない言語

この製品のマニュアルセットは、偏向のない言語を使用するように配慮されています。このマニュアルセットでの偏向のない言語とは、年齢、障害、性別、人種的アイデンティティ、民族的アイデンティティ、性的指向、社会経済的地位、およびインターセクショナリティに基づく差別を意味しない言語として定義されています。製品ソフトウェアのユーザーインターフェイスにハードコードされている言語、RFP のドキュメントに基づいて使用されている言語、または参照されているサードパーティ製品で使用されている言語によりドキュメントに例外が存在する場合があります。シスコのインクルーシブランゲージに対する取り組みの詳細は、こちらをご覧ください。

翻訳について

シスコは世界中のユーザにそれぞれの言語でサポート コンテンツを提供するために、機械と人による翻訳を組み合わせて、本ドキュメントを翻訳しています。ただし、最高度の機械翻訳であっても、専門家による翻訳のような正確性は確保されません。シスコは、これら翻訳の正確性について法的責任を負いません。原典である英語版（リンクからアクセス可能）もあわせて参照することを推奨します。

概要

このドキュメントでは、2 つのゲートウェイ間で Session Initiation Protocol（SIP）コールが送受信される仕組みを説明するために、2 台のファックス装置の設定例を紹介しています。さらに、SIP コール障害のトラブルシューティングのための、debug ccsip messages コマンドの出力についても説明しています。

前提条件

要件

このドキュメントに特有の要件はありません。

使用するコンポーネント

このドキュメントの情報は、次のソフトウェアとハードウェアのバージョンに基づいています。

  • 2 台のファックス装置

  • Cisco IOS(R) ソフトウェア リリース 12.4(4)T1 が稼働する VG224

  • Cisco IOS ソフトウェア リリース 12.3(11)T8 が稼働する Cisco 3745 ルータ

このドキュメントの情報は、特定のラボ環境にあるデバイスに基づいて作成されました。このドキュメントで使用するすべてのデバイスは、初期（デフォルト）設定の状態から起動しています。対象のネットワークが実稼働中である場合には、どのようなコマンドについても、その潜在的な影響について確実に理解しておく必要があります。

表記法

ドキュメント表記の詳細は、『シスコ テクニカル ティップスの表記法』を参照してください。

設定

このセクションでは、このドキュメントで説明する機能を設定するために必要な情報を提供しています。

注： このドキュメントで使用されているコマンドの詳細を調べるには、Command Lookup Tool（登録ユーザ専用）を使用してください。

ネットワーク図

このドキュメントでは、次のネットワーク セットアップを使用します。

sip-calls-1.gif

設定

このドキュメントでは、次の構成を使用します。

VG224 
vg224#show run
Building configuration...
!
voice call send-alert
voice rtp send-recv
!
voice service pots
!
voice service voip
 fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco
 sip
  bind control source-interface FastEthernet0/0
  bind media source-interface FastEthernet0/0
!
voice-port 2/0
 idle-voltage low
!
dial-peer voice 1 pots
<fax machine connected to this port>
 destination-pattern 9000
 port 2/0
!
dial-peer voice 100 voip
 destination-pattern 8000
 no modem passthrough
 session protocol sipv2
 session target ipv4:172.16.184.83
 incoming called-number .
 codec g711ulaw
 fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco
!

Cisco 3745 
HTTS-VRK1-3745-1#show run
Building configuration...
!
voice service voip
 sip
  bind control source-interface FastEthernet0/0
  bind media source-interface FastEthernet0/0
!
!
voice-port 4/1/0
!
!
dial-peer voice 9000 voip
 destination-pattern 9000
 session protocol sipv2
 session target ipv4:172.16.13.87
 incoming called-number .
 codec g711ulaw
 fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco
 no vad
!
dial-peer voice 9 pots
 destination-pattern 8000
 fax rate voice
 port 4/1/0
 forward-digits all

確認

現在、この設定に使用できる確認手順はありません。

トラブルシュート

このセクションは、設定のトラブルシューティングを行う際に参照してください。

アウトプット インタープリタ ツール（登録ユーザ専用）（OIT）は、特定の show コマンドをサポートします。OIT を使用して、show コマンドの出力の分析を表示します。

注：debug コマンドを使用する前に、『debug コマンドの重要な情報』を参照してください。

debug ccsip messages コマンドの出力を、次に示します。 


!--- This is the first invite message sent out !--- to the terminating SIP gateway. !--- This is similar to a setup message in H.323 or Q.931.

*Mar 1 00:33:42.419: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
INVITE sip:8000@172.16.184.83:5060 SIP/2.0

!--- 8000 is the DN of the call, 172.16.184.83 is !--- the IP address of the remote gateway, and !--- 5060 is the port the SIP works on. !--- This configuration uses SIP version 2.0.

Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKB21AF

!--- The VIA field is used for devices in the patch that !--- need to be aware of the call. !--- In this case, there are no SIP devices in between the two gateways.

Remote-Party-ID: <sip:9000@172.16.13.87>;party=calling;screen=no;privacy=off
 !--- The DN and URI of the remote SIP device that is called.

From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>
Date: Fri, 01 Mar 2002 00:33:42 GMT

!--- The time that the invite is sent out

Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87

!--- The call ID is unique for every call. !--- This ID is used to identify a particular call !--- in a busy router.

Supported: 100rel,timer,resource-priority,replaces
Min-SE: 1800
Cisco-Guid: 3481906499-736235990-2149183265-3714191467
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, 
SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE

!--- The sequence number for each transaction.
 
Max-Forwards: 70
Timestamp: 1014942822
Contact: <sip:9000@172.16.13.87:5060>

!--- This is the address used to reach the calling party on the return path.

Expires: 180

!--- This message expires in 180 seconds.

Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 215

v=0
 !--- The Session Descriptor Protocol (SDP) version is zero. !--- This is different from the SIP version used !--- in this example configuration.

o=CiscoSystemsSIP-GW-UserAgent 1715 2724 IN IP4 172.16.13.87

!--- The owner of the device that created the call. !--- This is sometimes referred to as organization.

s=SIP Call

!--- The name given to this particular SIP call. This is the description.

c=IN IP4 172.16.13.87

!--- Connection information. Usually includes the IP address of !--- the originating device. It is an optional field.

t=0 0
m=audio 18080 RTP/AVP 0 19

!--- This is the media information. In this case, !--- 18080 is used as the UDP port for RTP.

c=IN IP4 172.16.13.87
a=rtpmap:0 PCMU/8000

!--- This is the media attributes. Notice the 0 and 19 in !--- the media field. These are the !--- attributes that go with that. PCMU/8000 is G711ulaw.

a=rtpmap:19 CN/8000
a=ptime:20

!--- A packetization period of 20 ms.



!--- In this output, invite, SDP is not a required parameter. !--- But in this case you see that SDP sent out. !--- SDP carries information about capabilities. !--- No information about fax capabilities are !--- exchanged in the beginning because it is only a voice !--- call until you hear fax tones from the terminating fax machine.


*Mar 1 00:33:43.203: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKB21AF
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Tue, 28 Feb 2006 23:43:36 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Timestamp: 1014942822
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Allow-Events: telephone-event
Content-Length: 0


!--- The terminating machine sets up an analog !--- connection to the fax machine, and while it waits, !--- it sends a "trying" message. This stops the !--- originating gateway from sending another invite.


*Mar 1 00:33:43.207: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKB21AF
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Tue, 28 Feb 2006 23:43:36 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Timestamp: 1014942822
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Require: 100rel
RSeq: 3696
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, 
NOTIFY, INFO, UPDATE, REGISTER
Allow-Events: telephone-event
Contact: <sip:8000@172.16.184.83:5060>
Content-Disposition: session;handling=required
Content-Type: application/sdp
Content-Length: 194

v=0
o=CiscoSystemsSIP-GW-UserAgent 7643 2735 IN IP4 172.16.184.83
s=SIP Call
c=IN IP4 172.16.184.83
t=0 0
m=audio 18304 RTP/AVP 0

!--- This is a different UDP port for the reverse direction.

c=IN IP4 172.16.184.83
a=rtpmap:0 PCMU/8000
a=ptime:20


!--- A "progress" indicator tells you that the remote gateway sent a connect !--- and the fax machine is ringing at this time. !--- Note that the To and From headers do not change despite !--- the fact that the message comes in the opposite direction.


*Mar 1 00:33:43.211: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKB21AF
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Tue, 28 Feb 2006 23:43:36 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Timestamp: 1014942822
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Require: 100rel
RSeq: 3696
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, 
NOTIFY, INFO, UPDATE, REGISTER
Allow-Events: telephone-event
Contact: <sip:8000@172.16.184.83:5060>
Content-Disposition: session;handling=required
Content-Type: application/sdp
Content-Length: 194

v=0
o=CiscoSystemsSIP-GW-UserAgent 7643 2735 IN IP4 172.16.184.83
s=SIP Call
c=IN IP4 172.16.184.83
t=0 0
m=audio 18304 RTP/AVP 0
c=IN IP4 172.16.184.83
a=rtpmap:0 PCMU/8000
a=ptime:20


!--- A provisional ack to the progress message.


*Mar 1 00:33:43.251: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
PRACK sip:8000@172.16.184.83:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKC384
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Fri, 01 Mar 2002 00:33:42 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
CSeq: 102 PRACK
RAck: 3696 101 INVITE
Max-Forwards: 70
Content-Length: 0


!--- This is an OK for the PRACK. You can tell this from the Cseq header.


*Mar 1 00:33:44.031: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKC384
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Tue, 28 Feb 2006 23:43:37 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 PRACK
Content-Length: 0


!--- An OK is received, which is mandatory for an invite. !--- The OK has information on the accepted media parameters in the SDP.


*Mar 1 00:33:49.431: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKB21AF
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Tue, 28 Feb 2006 23:43:37 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Timestamp: 1014942822
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, 
NOTIFY, INFO, UPDATE, REGISTER
Allow-Events: telephone-event
Contact: <sip:8000@172.16.184.83:5060>
Content-Type: application/sdp
Content-Length: 194

v=0
o=CiscoSystemsSIP-GW-UserAgent 7643 2735 IN IP4 172.16.184.83
s=SIP Call
c=IN IP4 172.16.184.83
t=0 0
m=audio 18304 RTP/AVP 0
c=IN IP4 172.16.184.83
a=rtpmap:0 PCMU/8000
a=ptime:20


!--- The ack for the OK.


*Mar 1 00:33:49.443: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
ACK sip:8000@172.16.184.83:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.13.87:5060;branch=z9hG4bKD1A5C
From: <sip:9000@172.16.13.87>;tag=1EDC10-2436
To: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
Date: Fri, 01 Mar 2002 00:33:42 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Max-Forwards: 70
CSeq: 101 ACK
Content-Length: 0


!--- At this point, the terminating gateway hears fax tones and determines it !--- has to switch the codec to a !--- fax codec and sends a re-invite. The re-invite contains !--- information about the new media !--- parameters that the terminating gateway wants to change to. 

*Mar 1 00:33:55.247: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
INVITE sip:9000@172.16.13.87:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1A735
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Tue, 28 Feb 2006 23:43:49 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Supported: 100rel,timer
Min-SE: 1800
Cisco-Guid: 3481906499-736235990-2149183265-3714191467
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, COMET, REFER, SUBSCRIBE, 
NOTIFY, INFO, UPDATE, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1141170229
Contact: <sip:8000@172.16.184.83:5060>
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 399

v=0
o=CiscoSystemsSIP-GW-UserAgent 7643 2736 IN IP4 172.16.184.83
s=SIP Call
c=IN IP4 172.16.184.83
t=0 0
m=image 18304 udptl t38
c=IN IP4 172.16.184.83
a=T38FaxVersion:0
a=T38MaxBitRate:14400

!--- The maximum bit rate that is supported by the terminating gateway.

a=T38FaxFillBitRemoval:0
a=T38FaxTranscodingMMR:0
a=T38FaxTranscodingJBIG:0
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:72
a=T38FaxUdpEC:t38UDPRedundancy

!--- UDP redundancy is enabled.



!--- A trying message is sent and an !--- attempt is made to determine if T.38 fax-relay is supported.


*Mar 1 00:33:55.275: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1A735
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Fri, 01 Mar 2002 00:33:55 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Allow-Events: telephone-event
Remote-Party-ID: <sip:9000@172.16.13.87>;party=called;screen=no;privacy=off
Content-Length: 0


!--- The OK to the re-invite that specifies that you can !--- do T.38 fax-relay. The same UDP port is retained.

 
*Mar 1 00:33:55.275: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1A735
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Fri, 01 Mar 2002 00:33:55 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, 
NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: <sip:9000@172.16.13.87>;party=called;screen=no;privacy=off
Contact: <sip:9000@172.16.13.87:5060>
Content-Type: application/sdp
Content-Length: 157

v=0
o=CiscoSystemsSIP-GW-UserAgent 1715 2725 IN IP4 172.16.13.87
s=SIP Call
c=IN IP4 172.16.13.87
t=0 0
m=image 18080 udptl t38
c=IN IP4 172.16.13.87


!--- The ack to the OK is received. At this point, fax transmission occurs. 

*Mar 1 00:33:55.719: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
ACK sip:9000@172.16.13.87:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1B21D0
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Tue, 28 Feb 2006 23:43:49 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Max-Forwards: 70
CSeq: 101 ACK
Content-Length: 0


!--- Once the fax transmission is completed, !--- the BYE is received. The BYE is similar to a !--- release message in Q.931.


*Mar 1 00:34:45.515: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received: 
BYE sip:9000@172.16.13.87:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1E1E51
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Tue, 28 Feb 2006 23:44:38 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1141170279
CSeq: 103 BYE
Reason: Q.850;cause=16

!--- Cause code 16 is a normal disconnect cause.

Content-Length: 0

!--- There should be an OK to every message.

*Mar 1 00:34:45.535: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent: 
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.184.83:5060;branch=z9hG4bK1E1E51
From: <sip:8000@172.16.184.83>;tag=85E9C7C8-A4C
To: <sip:9000@172.16.13.87>;tag=1EDC10-2436
Date: Fri, 01 Mar 2002 00:34:45 GMT
Call-ID: D110EA36-2BE211D6-801CEF21-DD62106B@172.16.13.87
Server: Cisco-SIPGateway/IOS-12.x
Timestamp: 1141170279
CSeq: 103 BYE
Reason: Q.850;cause=16
Content-Length: 0
 

More information about the attributes:

Session description
v= (protocol version)
o= (owner/creator and session identifier).
s= (session name) 
i=* (session information)
u=* (URI of description)
e=* (email address)
p=* (phone number)
c=* (connection information - not required if included in all media)
b=* (bandwidth information)
z=* (time zone adjustments)
k=* (encryption key)
a=* (zero or more session attribute lines)

Time description
t= (time the session is active)
r=* (zero or more repeat times)

Media description
m= (media name and transport address)
i=* (media title)
c=* (connection information - optional if included at session-level)
b=* (bandwidth information)
k=* (encryption key)
a=* (zero or more media attribute lines)
* indicated optional item.

Basic Requests
INVITE: request from a UAC to initiate a session
ACK: confirms receipt of a final response to INVITE
BYE: sent by either side to end a session
CANCEL: sent to end a call not yet connected
UPDATE: Updates offer for not-yet-established sessions.
REGISTER: UA registers with Registrar Server
NOTIFY: notifies that an event has occurred
REFER: the mechanism to initiate a session transfer
INFO: a means of carrying ?data? in a message body


SIP responses:

1xx: Provisional ? request received, continuing to process the request 
2xx: Success - action was successfully received, understood, and accepted 
3xx: Redirection - further action needs to be taken in order to complete the request 
4xx: Client Error - the request contains bad syntax or cannot be 
fulfilled at this server 
5xx: Server Error - the server failed to fulfill an apparently valid request 
6xx: Global Failure - the request cannot be fulfilled at any server

関連情報

更新履歴

改定 発行日 コメント
1.0
27-Apr-2006
初版

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