RTMTにアクセスできない、またはRTMTが使用できない場合のCUCMログの収集
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偏向のない言語
この製品のドキュメントセットは、偏向のない言語を使用するように配慮されています。このドキュメントセットでの偏向のない言語とは、年齢、障害、性別、人種的アイデンティティ、民族的アイデンティティ、性的指向、社会経済的地位、およびインターセクショナリティに基づく差別を意味しない言語として定義されています。製品ソフトウェアのユーザインターフェイスにハードコードされている言語、RFP のドキュメントに基づいて使用されている言語、または参照されているサードパーティ製品で使用されている言語によりドキュメントに例外が存在する場合があります。シスコのインクルーシブ ランゲージの取り組みの詳細は、こちらをご覧ください。
翻訳について
シスコは世界中のユーザにそれぞれの言語でサポート コンテンツを提供するために、機械と人による翻訳を組み合わせて、本ドキュメントを翻訳しています。ただし、最高度の機械翻訳であっても、専門家による翻訳のような正確性は確保されません。シスコは、これら翻訳の正確性について法的責任を負いません。原典である英語版（リンクからアクセス可能）もあわせて参照することを推奨します。
はじめに
このドキュメントでは、CLIからCisco Unified Communication Manager(CUCM)のログを収集する手順について説明します。
背景説明
特定の問題をトラブルシューティングするためにCUCMトレースを収集する必要があり、Real Time Monitoring Tool(RTMT)アクセスが機能しない場合があります。
RTMTにアクセスできない、またはRTMTが使用できない場合にCUCMからトレースを収集する方法
CUCMセキュアシェル(SSH)経由でログを取得するには、次のパスを使用します。
注：トレースがCUCMルートCLIログインによって収集された場合は、次を置き換えます。 file get activelog さらにトラブルシューティングを行うために、 /var/log/active/を参照。
注：ログを収集する前に、外部SFTPサーバが設定され、アクセス可能であることを確認してください。
エントリ
| ファイル指定 |
|
| Prog Logs |
file get activelog cm/trace/ccm/Proglogs/*.* file get activelog cm/trace/cti/Proglogs/*.* |
| Service Manager |
file get activelog platform/log/servm*.log |
| SNMPメインエージェント |
file get activelog platform/snmp/snmpdm/*.* |
| MIB2 Agent |
file get activelog platform/snmp/mib2agt/*.* |
| Host Resources Agent |
file get activelog platform/snmp/hostagt/*.* |
| System Application Agent |
file get activelog platform/snmp/sappagt/*.* |
| Event Viewer-Application Log |
file get activelog syslog/CiscoSyslog*.* |
| Event Viewer-System Log |
file get activelog syslog/messages.* |
| Boot Logs |
file get activelog syslog/boot.* |
| Install and Upgrade Logs |
file get install * |
| SELinux logs |
file get activelog platform/selinux_startup.log file get activelog syslog/security-diagnostics.tar.gz |
| Cisco Tomcatログ |
file get activelog tomcat/logs/catalina*.* file get activelog tomcat/logs/host-manager.* file get activelog tomcat/logs/admin.* file get activelog tomcat/logs/diagnostic-memory.* file get activelog tomcat/logs/diagnostic-info.* file get activelog tomcat/logs/localhost_access*.txt file get activelog tomcat/logs/manager.* file get activelog tomcat/logs/diagnostic-threads.* file get activelog tomcat/logs/*.hprof file get activelog tomcat/logs/localhost*.log |
| Cisco Tomcat Security Logs |
file get activelog tomcat/logs/security/log4j/security*.* |
| IPT Platform GUI Logs |
file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.* |
| IPT プラットフォーム CertMgr ログ |
file get activelog platform/log/certMgmt*.log |
| IPT Platform IPSecMgmt Logs |
file get activelog platform/log/ipsecMgmt*.log |
| IPT Platform Cluster Manager Logs |
file get activelog platform/log/clustermgr* |
| IPT Platform CLI Logs |
file get activelog platform/log/cli*.log |
| IPT Platform CLI Created Reports |
ハードウェア：file get activelog platform/log/SystemReport-*.tgz プラットフォーム：file get activelog platform/log/platformConfig-*.tar SE Linux:file get activelog syslog/security-diagnostics.tar.gz |
| IPT Platform RemoteSupport Logs |
file get activelog platform/log/getflag* file get activelog platform/log/create* file get activelog platform/log/remote* file get activelog platform/log/display* file get activelog platform/log/decoder* |
| IPT Platform Cert Monitor Logs |
file get activelog platform/log/certm*.log |
| Install File Signing |
file get activelog platform/log/authenticate*.* |
| Cisco Bulk Provisioning Service |
file get activelog cm/trace/bps/log4j/bps.log |
| Cisco TAPS Service |
|
| Cisco CDR Agent |
file get activelog cm/trace/cdragent/log4j/cdragent.log |
| Cisco DHCP Monitor Service |
file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log |
| Cisco CallManager SNMP Service |
file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt |
| Cisco UXL Web Service |
file get activelog core/UXLService.* |
| Cisco CTIManager |
file get activelog cm/trace/cti/sdl/SDL.txt |
| Cisco CDR Repository Manager |
file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log |
| Cisco AXL Web Service |
file get activelog tomcat/logs/axl/log4j/axl.log |
| Cisco User Data Services |
file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log |
| Self Provisioning IVR |
file get activelog core/PnPLauncher.* |
| Cisco TAPS Service |
file get activelog cm/trace/taps/log4j/taps.log |
| Cisco Dialed Number Analyzer Server |
file get activelog cm/trace/dnaserver/sdi/dna.txt |
| Cisco Dialed Number Analyzer |
file get activelog tomcat/logs/dna/Results |
| Cisco Directory Number Alias Sync |
file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log |
| Cisco Intercluster Lookup Service |
file get activelog cm/trace/ils/sdl/SDL.* |
| Cisco License Manager |
file get activelog cm/trace/userlicensing/log4j/userlicensing*.log file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log file get activelog cm/trace/licensing/log4j/licenseclient*.log file get activelog tomcat/logs/licensing/log4j/licenseloader*.log |
| Cisco Location Bandwidth Manager |
file get activelog cm/trace/lbm/sdl/SDL.* |
| Cisco Extension Mobility |
file get activelog tomcat/logs/em/log4j/emservice.log |
| Cisco Directory Number Alias Lookup |
file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log |
| Cisco CallManager |
SDL:file get activelog cm/trace/ccm/sdl/SDL。* CallLog:file get activelog cm/trace/ccm/calllogs/calllogs_.txt |
| Cisco IP Manager Assistant |
file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log file get activelog tomcat/logs/ipma/log4j/service.log file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log file get activelog tomcat/logs/ipma/log4j/ipma_Security.log |
| Cisco CAR Scheduler |
file get activelog cm/trace/carsch/log4j/carsch.log |
| Cisco Extended Functions |
file get activelog cm/trace/cef/sdi/cef.txt |
| Cisco CAR Web Service |
file get activelog tomcat/logs/car/log4j/car.log |
| Cisco Trust Verification Service |
file get activelog cm/trace/tvs/sdi/tvs.txt |
| Cisco CallManager Cisco IP Phone Services |
file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log |
| Cisco WebDialer Web Service |
file get activelog tomcat/logs/webdialer/log4j/webdialer.log file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt |
| Cisco Unified Mobile Voice Access Service |
file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log |
| Cisco IP Voice Media Streaming App |
file get activelog cm/trace/cms/sdi/cms.txt |
| SOAP:Diagnostic Portal Database Service（診断ポータルデータベースサービス） |
file get activelog tomcat/logs/dp/log4j/dp.log |
| Cisco TFTP |
SDL:file get activelog cm/trace/ctftp/sdl/* SDI:file get activelog cm/trace/ctftp/sdi/ctftp.txt |
| Cisco CTL Provider |
file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt |
| Cisco Certificate Authority Proxy Function |
file get activelog cm/trace/capf/sdi/capf.txt |
| Cisco Audit Event Service |
file get activelog cm/trace/auditlog/sdi/audittrace.txt |
| Cisco Messaging Interface |
file get activelog cm/trace/cmi/sdl file get activelog cm/trace/cmi/sdi/csumi.txt |
| Cisco E911 Service |
file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log |
| Cisco WebDialerRedirector Web Service |
file get activelog tomcat/logs/redirector/log4j/redirector.log |
| Cisco AMC Service |
file get activelog cm/trace/amc/log4j/amc.log |
| Cisco SOAPMessage Service |
file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log |
| Cisco CCM DBL Web Library |
file get activelog tomcat/logs/dbl/log4j/dbl.log |
| Cisco Serviceability Reporter AlertReport |
file get activelog cm/report/rtmtreporter/AlertRep/ |
| Cisco AMC Service DeviceLog |
file get activelog cm/log/amc/DeviceLog/ |
| Cisco CCMRealm Web Service |
file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log |
| Cisco Log Partition Monitoring Tool |
file get activelog cm/trace/lpm/sdi/lpm.txt |
| Cisco RIS Data Collector |
file get activelog cm/trace/ris/sdi/ris.txt |
| Cisco Corefile Recovery Tool |
file get activelog cm/trace/cfrt/cfrt.txt |
| Cisco Database Layer Monitor |
file get activelog cm/trace/dbl/sdi/limitexceeded* file get activelog cm/trace/dbl/sdi/dbmon.txt file get activelog cm/trace/dbl/sdi/.csv |
| Cisco Tomcat Stats Servlet |
file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log |
| Cisco AMC Service CallLog |
file get activelog cm/log/amc/CallLog/ |
| Cisco RIS Data Collector PerfMonLog |
file get activelog cm/log/ris/csv/PerfMon*.csv |
| Cisco CDP |
file get activelog cm/trace/cdp/sdi/cdpd.txt |
| Cisco External Call Control Service |
file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log |
| Cisco Audio Translator App |
file get activelog cm/trace/cms/sdi/at.txt |
| Cisco Syslog Agent |
file get activelog cm/trace/syslogmib/sdi/syslogmib.txt |
| Cisco DirSync |
file get activelog cm/trace/dirsync/log4j/dirsync.log |
| Cisco AMC Service ServerLog |
file get activelog cm/log/amc/ServerLog/ |
| Cisco Serviceability Reporter DeviceReport |
file get activelog cm/report/rtmtreporter/DeviceRep/ |
| Cisco SOAP Web Service |
file get activelog tomcat/logs/soap/csv/*.csv file get activelog tomcat/logs/soap/log4j/soap.log |
| Cisco GRT Communication Web Service |
file get activelog tomcat/logs/grt/log4j/grt.log |
| Cisco RisBean Library |
file get activelog tomcat/logs/risbean/log4j/risbean.log |
| Cisco Abort Transaction Spooling |
file get activelog cm/log/informix/ats/*.* |
| Cisco Unified Reporting Web Service |
file get activelog tomcat/logs/cucreports/log4j/cucreports.log |
| Cisco AMC Service PPRLog |
file get activelog cm/log/amc/PPRLog/ |
| Cisco Certificate Change Notification Service |
file get activelog platform/log/certCN.log |
| Cisco CCMAdmin Web Service |
file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log |
| Cisco Serviceability Reporter ServiceReport |
file get activelog cm/report/rtmtreporter/ServiceRep/ |
| Cisco Database Cli Output |
file get activelog cm/trace/dbl/*.tar file get activelog cm/trace/dbl/*.csv file get activelog cm/trace/dbl/*.out |
| Cisco Serviceability Reporter PPRReport |
file get activelog cm/report/rtmtreporter/PerformanceRep/ |
| Cisco Trace Collection Service |
file get activelog cm/trace/tct/log4j/tct.log |
| Cisco Called Party Tracing |
file get activelog cm/trace/ccm/dntrace/dntrace_.txt |
| Cisco DRFメイン |
file get activelog platform/drf/trace/drfMA.log file get activelog platform/drf/log/* |
| Cisco Common User Interface |
file get activelog tomcat/logs/cui/log4j/cui.log |
| Cisco Informix Database Service |
file get activelog cm/log/informix/shmem* file get activelog cm/log/informix/*.log file get activelog cm/log/informix/*.gz file get activelog cm/log/informix/af* |
| Cisco Database Installation Service |
file get activelog cm/trace/dbl/sdi/*.sql.log file get activelog cm/trace/dbl/sdi/installdb*.log file get activelog cm/trace/dbl/sdi/installdb*.log.err file get activelog cm/trace/dbl/sdi/*.sql.log.err |
| Cisco CCMUser Web Service |
file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log |
| Cisco Database Notification Service |
file get activelog cm/trace/dbl/sdi/dbnotify* |
| Cisco Unified OS Platform API |
file get activelog tomcat/logs/platform-api/log4j/platform-api.log |
| Cisco Certificate Change Notification |
file get activelog platform/log/certCN.log |
| Cisco Serviceability Reporter |
file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log |
| Cisco Unified OS Admin Web Service |
file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log |
| Cisco DRF Local |
file get activelog platform/drf/trace/drfLA.log |
| Cisco Log4jinit Servlet |
file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log |
| Cisco Database Library Trace |
file get activelog cm/trace/dbl/sdi/dbl*.log |
| Cisco RTMT Web Service |
file get activelog tomcat/logs/rtmt/log4j/rtmt.log |
| Cisco CCMService Web Service |
file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log |
| Cisco Database Replicator Trace |
file get activelog cm/trace/dbl/sdi/replication_scripts_output.log file get activelog cm/trace/dbl/sdi/startrpc.log file get activelog cm/trace/dbl/*.log file get activelog cm/trace/dbl/sdi/dblrpc.* |
| MIB2 Agent |
file get activelog core/mib2agt.* |
| SNMPプライマリエージェント |
file get activelog platform/snmp/snmpdm/*.* |
| Cisco SSO |
file get activelog platform/log/ssoApp* file get activelog sso/policyagent/ file get activelog tomcat/logs/ssosp/log4j/*.log |
更新履歴
| 改定 | 発行日 | コメント |
|---|---|---|
3.0 |
26-Jan-2024 |
ブランディング要件、記事の説明、およびフォーマットを更新。 |
2.0 |
15-Dec-2022 |
現在のCisco.com公開標準に準拠するように更新されました。 |
1.0 |
20-Jun-2017 |
初版 |
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