Tidal Software

Technical Assistance Update

A single, seamless interface enables former Tidal software customers to open and manage service requests online and by phone for both Tidal and Cisco products.

Acquisitions, Tidal Software
For Notified Customers

Note: This is a migration process. Until you have been contacted by your local office, please follow the same service request process you used previously. A Cisco representative will contact you shortly.

How to Open a Service Request

Opening a service request begins with a simple, one-time online registration process.

  • First, register for a user ID and create a profile if you do not already have a Cisco account.
  • If you have any problems with the web registration process, send an email to Cisco at
  • To open a case, you will be required to provide your contract number and user ID. Your contract number must be associated with the user ID.
    • Once you have completed the registration, you will receive an email which will direct you to the Registration confirmation page. This step is to verify, confirm, and activate your registration.
    • You will need to select the “Get increased access to entitled areas of” radio button to view and manage your Service Contract on-line, then click “Go Now.”
    • You will be directed to the Profile Manager
    • From there, select the ADDITIONAL ACCESS tab and the “Obtain Access to additional Service Contract(s)” link.
    • Enter your Service Contract number(s) and click on the “Submit” button.

To initiate or check on status of a service request:

Let Us Help