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Cisco Unified Contact Center Enterprise Specialist

Is Your Contact Center All It Can Be

Learn how to improve productivity and increase customer satisfaction.

UCCES

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Exams & Recommended Training

Required Exam(s) Recommended Training
600-455 UCCED Deploying Cisco Unified Contact Center Enterprise (DUCCE)
600-460 UCCEIS Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)
Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

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Learning Partner Content

The best way to prepare for the certification is to take the Cisco-approved training:

Deploying Cisco Unified Contact Center Enterprise (DUCCE)

The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality.
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Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)

This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
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Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.
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To earn this Cisco certification, you must pass the following exam(s):

600-455 UCCED

This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

600-460 UCCEIS

This exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:

  • Pass the current version of both the UCCED exam and UCCEIS exam.

For more information, access the Cisco About Recertification page.

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