Cisco Wireless Control System Configuration Guide, Release 7.0.172.0
Chapter 17: Tools
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Table Of Contents

Tools

Information About Tools

Voice Audit

Location Accuracy Tool

Voice Diagnostics

Running Voice Audits

Running Voice Audits on Controllers

Choosing Voice Audit Rules

Voice Audit Report Details

Voice Audit Report Results

Configuring Location Accuracy Tool

Enabling the Location Accuracy Tool

Viewing Currently Scheduled Accuracy Tests

Viewing Accuracy Test Details

Using Scheduled Accuracy Testing to Verify Accuracy of Current Location

Using On-demand Accuracy Testing to Test Location Accuracy

Running Voice Diagnostic

Starting the Voice Diagnostic Test

Viewing Voice Diagnostic Test Reports

Summary Tab

Charts Tab

Roam History Tab

Events Tab

Configuring Audit Summary

Configuring Migration Analysis

Upgrading Autonomous Access Points

Viewing a Firmware Upgrade Report

Changing Station Role to Root Mode

Viewing a Role Change Report

Running Migration Analysis

Viewing a Migration Analysis Report

Configuring TAC Case Attachments


Tools


The Tools menu provides access to the Voice Audit, Location Accuracy Tool, Configuration Audit Summary, and Migration Analysis features of Cisco WCS. This chapter contains the following sections:

Information About Tools

Running Voice Audits

Configuring Location Accuracy Tool

Running Voice Diagnostic

Configuring Audit Summary

Configuring Migration Analysis

Configuring TAC Case Attachments

Information About Tools

The Tools menu provides access to the Voice Audit, Location Accuracy Tool, Configuration Audit Summary, and Migration Analysis features of WCS.

Voice Audit

WCS provides an auditing mechanism to check the controller configuration and to ensure that any deviations from the deployment guidelines are highlighted as an Audit Violation.

To access the Voice Audit feature, choose Tools > Voice Audit.

The WCS Voice Audit has three tabs: Controllers, Rules, Reports.

The Controllers tab allows you to choose the controller(s) on which to run the voice audit.

The Rules tab allows you to indicate the applicable VoWLAN SSID and the applicable rules for this voice audit.

The Voice Audit Report provides a summary of the voice audit details and report results.

Voice Audit Report Details

Voice Audit Report Results

This section contain the following topics:

Location Accuracy Tool

Voice Diagnostics

Location Accuracy Tool

By verifying for location accuracy, you are ensuring that the existing access point deployment can estimate the true location of an element within 10 meters at least 90% of the time.

You can analyze the location accuracy of non-rogue and rogue clients and asset tags by using the Accuracy Tool.

There are two methods of conducting location accuracy testing:

Scheduled Accuracy Testing—Employed when clients, tags and interferers are already deployed and associated to the wireless LAN infrastructure. Scheduled tests can be configured and saved when clients, tags and interferers are already pre-positioned so that the test can be run on a regularly scheduled basis.

On demand Accuracy Testing—Employed when elements are associated but not pre-positioned. On demand testing allows you to test the location accuracy of clients, tags and interferers at a number of different locations. It is generally used to test the location accuracy for a small number of clients, tags and interferers.

The Accuracy Tool enables you to run either a scheduled or on-demand location accuracy test. Both tests are configured and executed through a single page.

Voice Diagnostics

The Voice diagnostic tool is an interactive tool to diagnose the voice calls in real time. This tool reports call control related errors, roaming history of the clients and the total active calls accepted and rejected by an associated AP. This tool enables you to start or stop the voice diagnostic.

The Voice diagnostic test is provisioned for multiple controllers, that is if the AP is associated to more than one controller during roaming, the Voice diagnostics tests all the associated controllers. WCS supports testing on controllers whose APs are placed on +/- 3 floors. For example, wcs map has floors 1 to 4 and all APs are associated to controllers(wlc1, wlc2, wlc3, wlc4) and are placed on the wcs map, if a client is associated on any AP with WLC1 on first floor and if voice diagnostic test is started for this client, test will also be provisioned on wlc2 to wlc3 also). This is done for roaming reason.

Running Voice Audits

To access the Voice Audit feature, choose Tools > Voice Audit.

This section provides the following information:

Running Voice Audits on Controllers

Choosing Voice Audit Rules

Running Voice Audits on Controllers

The Controllers tab allows you to choose the controller(s) on which to run the voice audit.


Note You can run the voice audit on a maximum of 50 controllers in a single operation.


To select the controller(s) for the voice audit, follow these steps:


Step 1 Choose Tools > Voice Audit.

Step 2 Click the Controllers tab.

Step 3 From the Run audit on drop-down list, select from All Controllers, a Floor Area, or a Single Controller.

All Controllers—No additional Controller information necessary.

A Floor Area—From the drop-down lists, select the applicable Campus, Building, Floor, and Controller.

A Single Controller—Select the applicable controller from the drop-down list.

Step 4 Click the Rules tab to determine the rules for this voice audit. See the "Choosing Voice Audit Rules" section for more information.


Choosing Voice Audit Rules

The Rules tab allows you to indicate the applicable VoWLAN SSID and the applicable rules for this voice audit.

To indicate the rules for the voice audit, follow these steps:


Step 1 In the Tools > Voice Audit page, click the Rules tab.

Step 2 Type the applicable VoWLAN SSID in the VoWLAN SSID text box.

Step 3 From the Rules List, select the check boxes of the applicable rules for this voice audit (see Table 17-1).


Note The red circle indicates an invalid rule (due to insufficient data). The green circle indicates a valid rule.


Table 17-1 Rules List for Voice Audit 

Rule
Rule Details

VoWLAN SSID

Description—Checks whether or not the VoWLAN SSID exists.

Rule validity—User defined VoWLAN SSID.

CAC: 7920

Description—Checks whether or not 7920 AP CAC is enabled for VoWLAN.

Rule validity—User defined VoWLAN SSID.

CAC: 7920 Clients

Description—Checks whether or not the 7920 Client CAC is disabled for VoWLAN.

Rule validity—User defined VoWLAN SSID.

DHCP Assignment

Description—Checks whether or not DHCP assignment is disabled for VoWLAN.

Rule validity—User defined VoWLAN SSID.

MFP Client

Description—Checks whether or not MFP Client protection is not set to Required for VoWLAN.

Rule validity—User defined VoWLAN SSID.

Platinum QoS

Description—Checks whether or not QoS is set to Platinum (Voice) for VoWLAN.

Rule validity—User defined VoWLAN SSID.

Non Platinum QoS

Description—Checks that QoS is not set to Platinum for non-VoWLAN.

Rule validity—User defined VoWLAN SSID.

WMM

Description—Checks whether or not WMM is enabled for VoWLAN.

Rule data—Select Allowed or Required from the drop-down list.

Rule validity—User defined VoWLAN SSID.

ACM

Description—Checks whether or not Admission Control is enabled.

Rule data—Select the check box for 802.11a/n ACM, 802.11b/g/n ACM, or both.

Rule validity—At least one band must be selected.

DTPC

Description—Checks whether or not Dynamic Transmit Power Control is enabled.

Rule data—Select the check box for 802.11a/n DTPC, 802.11b/g/n DTPC, or both.

Rule validity—At least one band must be selected.

Expedited Bandwidth

Description—Checks whether or not Expedited Bandwidth is enabled.

Rule data—Select the check box for 802.11a/n Expedited Bandwidth, 802.11b/g/n Expedited Bandwidth, or both.

Rule validity—At least one band must be selected.

Load Based CAC

Description—Checks whether or not Load Based Admission Control (CAC) is enabled.

Rule data—Select the check box for 802.11a/n Load Based CAC, 802.11b/g/n Load Based CAC, or both.

Rule validity—At least one band must be selected.

CAC: Max Bandwidth

Description—Checks whether or not Maximum RF Bandwidth for Call Admission Control is configured properly.

Rule data—Enter percentages in the text boxes for Maximum Allowed Bandwidth for 802.11a/n and 802.11b/g/n.

Rule validity—Data for at least one band must be provided. Valid range is 0—100%.

CAC: Reserved Roaming Bandwidth

Description—Checks whether or not Reserved Roaming Bandwidth for Call Admission Control is configured properly.

Rule data—Enter percentages in the text boxes for Maximum Reserved Roaming Bandwidth for 802.11a/n and 802.11b/g/n.

Rule validity—Data for at least one band must be provided. Valid range is 0—100%.

Pico Cell mode

Description—Checks whether or not Pico Cell mode is disabled.

Rule data—Select the check boxes for 802.11a/n Pico Cell mode, 802.11b/g/n Pico Cell mode, or both.

Rule validity—At least one band must be selected.

Beacon Period

Description—Checks whether or not Beacon Period is configured properly.

Rule data—Enter the time (ms) in the text boxes for Beacon Period for 11a/n and 11b/g/n.

Rule validity—Data for at least one band must be provided. Valid range is 20—1000. Enter 0 or keep it empty if a band should not be checked.

Short Preamble

Description—Checks whether or not Short Preamble is enabled for 11b/g.

Fragmentation Threshold

Description—Checks whether or not Fragmentation Threshold is configured properly.

Rule data—Enter the threshold amount (bytes) in the text boxes for Fragmentation Threshold for 11a/n and 11b/g/n.

Rule validity—Data for at least one band must be provided. Valid range is 256—2346. Enter 0 or keep it empty if a band should not be checked.

Data Rate

Description—Checks whether or not Data Rates are configured properly.

Data Rate configuration for 11b/g—Select Disabled, Supported, or Mandatory for each Mbps category.

Data Rate configuration for 11a—Select Disabled, Supported, or Mandatory for each Mbps category.

Aggressive Load Balancing

Description—Checks whether or not Aggressive Load Balancing is disable.

QoS Profile

Description—Checks that QoS Profiles are not altered from default values.

EAP Request Timeout

Description—Checks whether or not EAP Request Timeout is configured properly.

Rule data—Enter the time limit (sec) for the EAP Request Timeout

Rule validity—Data cannot be left blank or as zero. Valid range is 1—120.

ARP Unicast

Description—Checks whether or not ARP Unicast is disabled.



Note Use the Reset button to reset the rules to the default configuration.


Step 4 When the rules are configured for this voice audit, click Save to save the current configuration or Save and Run to save the configuration and run the report.

Step 5 Click the Report tab to view the Report results. See the "Voice Audit Report Details" section for more information.


Voice Audit Report Details

The Voice Audit details provides the following information:

Audit Status—Indicates whether or not the audit is complete.

Start Time and End Times—Indicates the time at which the voice audit began and ended.

# Total Devices—Indicates the number of devices involved in the voice audit.

# Completed Devices—Indicates the number of devices the tool attempted to audit.


Note If a controller is unreachable, the audit skips it. The Voice Audit will not complete any rule checks for that controllers.


# Rules—Indicates the number of rules selected for the voice audit.

Voice Audit Report Results

The Voice Audit Report results include the following information:

IP Address—Indicates the IP Address for the controller involved in the voice audit.

Rule—Indicates the rule that was applied for this controller.

Result—Indicates the result (Skipped, Violation, Unreachable) of the applied rule.


Note If there is no mismatch between the current configuration and a rule value, no results are displayed for that rule.


Details—Defines an explanation for the rule results.


Note If the applied rule results in a Violation, the Details link provides additional information including Name, the Device Value, and the Rule Value. Hold your mouse cursor over the link to view the additional details.


Time—Provides a timestamp for the voice audit.

Configuring Location Accuracy Tool

You can analyze the location accuracy of non-rogue and rogue clients and asset tags by using the Accuracy Tool.

There are two ways to test location accuracy:

Scheduled Accuracy Testing—Employed when clients, tags and interferers are already deployed and associated to the wireless LAN infrastructure. Scheduled tests can be configured and saved when clients, tags and interferers are already pre-positioned so that the test can be run on a regularly scheduled basis.

On-Demand Accuracy Testing—Employed when elements are associated but not pre-positioned. On demand testing allows you to test the location accuracy of clients, tags and interferers at a number of different locations. It is generally used to test the location accuracy for a small number of clients, tags and interferers.

Both are configured and executed through a single page.

This section contains the following topics:

Enabling the Location Accuracy Tool

Viewing Currently Scheduled Accuracy Tests

Viewing Accuracy Test Details

Using Scheduled Accuracy Testing to Verify Accuracy of Current Location

Using On-demand Accuracy Testing to Test Location Accuracy

Enabling the Location Accuracy Tool


Note You must enable the Advanced Debug option in Cisco WCS to use the Scheduled and On-demand location accuracy testing features. The Location Accuracy Tool does not appear as an option under the Tools menu when the Advanced Debug option is not enabled.


To enable the advanced debug option in Cisco WCS, follow these steps:


Step 1 In Cisco WCS, choose Monitor > Maps.

Step 2 Select Properties from the Select a command drop-down list, and click Go.

Step 3 In the page that appears, select Enabled for the Advanced Debug Mode option. Click OK.


Note If Advanced Debug is already enabled, you do not need to do anything further. Click Cancel.


You can now run location accuracy tests on the mobility services engine using the Location Accuracy Tool.

Proceed to either the "Using Scheduled Accuracy Testing to Verify Accuracy of Current Location" section or "Using On-demand Accuracy Testing to Test Location Accuracy" section section.


Viewing Currently Scheduled Accuracy Tests

To view currently scheduled accuracy tests, follow these steps:


Step 1 Select Tools > Location Accuracy Tool.

Step 2 The Accuracy Tests page displays all currently scheduled accuracy tests. The page displays the following information:

Test Name—Click the Name to view details regarding this accuracy test.

Test Type

Floor or Outdoor Area—Displays the location of this test.

Status

Accuracy %


Use the Select a command drop-down list to create a new scheduled or on-demand accuracy test, to download logs for last run, to download all logs, or to delete a current accuracy test.


Note You can download logs for accuracy tests from the Accuracy Tests summary page. To do so, check the listed test check box and select either Download Logs or Download Logs for Last Run from the Select a command drop-down list. Click Go.

The Download Logs option downloads the logs for all accuracy tests for the selected test(s).

The Download Logs for Last Run option downloads logs for only the most recent test run for the selected test(s).

Viewing Accuracy Test Details

To view details regarding a current accuracy test, follow these steps:


Step 1 Select Tools > Location Accuracy Tool.

Step 2 Click the name of the accuracy test for which you want to access details.

From the Accuracy Test Details page, you can position test points or delete the accuracy test.

Step 3 Click Cancel to return to the Accuracy Test overview page.


Using Scheduled Accuracy Testing to Verify Accuracy of Current Location

To configure a scheduled accuracy test, follow these steps:


Step 1 Click Tools > Location Accuracy Tool.

Step 2 Select New Scheduled Accuracy Test from the Select a command drop-down list.

Step 3 Enter a Test Name.

Step 4 Select the Area Type from the drop-down list.

Step 5 Campus is configured as Root Area, by default. There is no need to change this setting.

Step 6 Select the Building from the drop-down list.

Step 7 Select the Floor from the drop-down list.

Step 8 Select the begin and end time of the test by entering the days, hours and minutes. Hours are entered using a 24-hour clock.


Note When entering the test start time, be sure to allow enough time prior to the test start to position testpoints on the map.


Step 9 Test results are viewed at the Accuracy Tests > Results page. Reports are in PDF format.


Note If you select the email option, a SMTP Mail Server must first be defined for the target email address. Click Administrator > Settings > Mail Server to enter the appropriate information.


Step 10 Click Position Testpoints. The floor map appears with a list of all clients, tags and interferers on that floor with their MAC addresses.

Step 11 Click the check box next to each client and tag for which you want to check the location accuracy.

When you check a MAC address check box, two icons appear on the map. One icon represents the actual location and the other represents the reported location.


Note To enter a MAC address for a client or tag or interferer that is not listed, check the Add New MAC check box, enter the MAC address, and click Go. An icon for the element appears on the map. If the newly added element is on the location server but on a different floor, the icon is displayed in the left-most corner (0,0 position).


Step 12 If the actual location for an element is not the same as the reported location, drag the actual location icon for that element to the correct position on the map. Only the actual location icon can be dragged.

Step 13 Click Save when all elements are positioned. A pane appears confirming successful accuracy testing.

Step 14 Click OK to close the confirmation pane. You are returned to the Accuracy Tests summary page.


Note The accuracy test status displays as Scheduled when the test is about to execute. A status of Running displays when the test is in process and Idle when the test is complete. A Failure status appears when the test is not successful.


Step 15 To view the results of the location accuracy test, click the test name and then select the Results tab on the page that displays.

Step 16 At the Results pane, click the Download link under the Saved Report heading to view the report.

The Scheduled Location Accuracy Report includes the following information:

A summary location accuracy report that details the percentage of elements that fell within various error ranges.

An error distance histogram.

A cumulative error distribution graph.

An error distance over time graph.

A summary by each MAC address whose location accuracy was tested noting its actual location, error distance and a map showing its spatial accuracy (actual vs. calculated location) and error distance over time for each MAC.


Using On-demand Accuracy Testing to Test Location Accuracy

An On demand Accuracy Test is run when elements are associated but not pre-positioned. On demand testing allows you to test the location accuracy of clients, tags and interferers at a number of different locations. It is generally used to test the location accuracy for a small number of clients, tags and interferers.

To run an On-demand Accuracy Test, follow these steps:


Step 1 Click Tools > Location Accuracy Tool.

Step 2 From the Select a command drop-down list, choose New On demand Accuracy Test.

Step 3 Enter a Test Name.

Step 4 Select the Area Type from the drop-down list.

Step 5 Campus is configured as Root Area, by default. There is no need to change this setting.

Step 6 Select the Building from the drop-down list.

Step 7 Select the Floor from the drop-down list.

Step 8 Select the Destination point for the test results. Test results are viewed at the Accuracy Tests > Results page. Reports are in a PDF.

Step 9 Click Position Testpoints. The floor map appears with a red crosshair at the (0,0) coordinate.

Step 10 To test the location accuracy and RSSI of a particular location, select either client or tag or interferer from the drop-down list on the left. A list of all MAC addresses for the selected option (client or tag or interferer) displays in a drop-down list to its right.

Step 11 Select a MAC address from the drop-down list and move the red cross hair to a map location and click the mouse to place it.

Step 12 From the Zoom percentage drop-down list, choose the zoom percentage for the map.

The X and Y text boxes are populated with the coordinates based on the position of the red cross hair in the map.

Step 13 Click Start to begin collection of accuracy data.

Step 14 Click Stop to finish collection. You should allow the test to run for at least two minutes before clicking Stop.

Step 15 Repeat Step 11 to Step 14 for each testpoint that you want to plot on the map.

Step 16 Click Analyze Results when you are finished mapping the testpoints.

Step 17 Click the Results tab on the pane that appears.

The On-demand Accuracy Report includes the following information:

A summary location accuracy report that details the percentage of elements that fell within various error ranges.

An error distance histogram

A cumulative error distribution graph


Running Voice Diagnostic

The Voice diagnostic page lists the prior test runs, if any. The Voice diagnostic page shows the following details:

Figure 17-1 Voice Diagnostics

Test Name—Name of the test.

First Client—Mac address of the primary phone to be tested.

Second Client—Mac address of the second phone to be tested.

Start Time—The time when the test was started.

Remaining Time—The time remaining for the test.

State—The state of the test. It can be one of the four states, Running, Completed, Stopped or Aborted.

Problem—The status of the test. Red indicates a problem was discovered in the test. Green indicates the voice diagnostic test that no problems were discovered during the call.

You can either start a new test or view the existing test results or delete a test from the Select a command from the drop-down list.

To view the test details, click the Test Name link. The test detail page shows the following details (see Figure 17-2):

Figure 17-2 Test Details Page

Test Name—Name of the test.

State—The state of the test. It can be one of the four states, Running, Completed, Stopped or Aborted.

Problem—The status of the test. Red indicates a problem was discovered in the test. Green indicates the voice diagnostic test was successful without any problems.

Duration—The duration for which the test is performed. The duration can be either 10, 20, 30, 40, 50, or 60 minutes. The default selection is 10 minutes.

Starting Time—The time when the test was started.

Remaining/Stopped Time—The time remaining for the test.

First Client Details—Displays the First Client details such as the Client MAC address and all the controllers provisioned for the client and if the controllers are not reachable then the failed provisioned controllers are also listed.

Second Client Details—Displays the Second Client details (if any) such as the Client MAC address and all the controllers provisioned for the client and if the controllers are not reachable then the failed provisioned controllers are also listed.


Note To support roaming, the tool figures out controllers in the same building as of client's associated AP building and adds to all controller's watchlist. The tool looks for controllers in +/-5 floors from client's current association AP's location to configure on controllers. Configuration on controller's watchlist is done for 10 minutes. After 10 minutes controller will remove the entry from the watchlist.


Starting the Voice Diagnostic Test

To start a Voice Diagnostic test, follow these steps:


Step 1 Click Tools > Voice Diagnostics.

Step 2 From the Select a command drop-down list, click the New test and click Go. It takes you to the configuration page (See Figure 17-3).

Figure 17-3 New Test Configuration

On this page, you can configure maximum of two clients for voice call diagnosis. Both clients can be on the same call or can be in a different call.

Step 3 Enter the Test name and the time duration to monitor the voice call. You can do a voice diagnosis test for 10, 20, 30, 40, 50 or 60 minutes. 10 minutes is the default duration selected by WCS.

Step 4 Enter the MAC address of the device for which you want to do the voice diagnosis test.

Step 5 Select the device type. It could be either a cisco based phone or custom phones. If it is a custom phone you have to enter the RSSI range for the custom phone. For Cisco phones the RSSI range is preselected.

Step 6 Click StartTest to start the test or if the test is completed you can restart the test.


Note If the test is not completed the state is Running and if test is completed then the state is Completed. To stop the test in between, you can use the Stop button, the state is then stopped.



Viewing Voice Diagnostic Test Reports

The Test Reports is shown using tabular data. There are four main tabs. This section contains the following topics:

Summary Tab

Charts Tab

Roam History Tab

Events Tab

Summary Tab

This tab is divided into three areas where top area displays the test and client details, the middle area displays the problems, and the bottom area displays the corresponding log messages.Figure 17-4 represents the Summary

Figure 17-4 Summary Tab - Test Status

Test and Client Details

The test status displays the test details like the Test Name, First Client MAC address, Second Client MAC address, device type, test status, start time, remaining time and the duration of the test. Restart if the test was stopped or completed the test. A stop button is provided to Stop the running test. The Refresh Status Tab and Refresh Client Tab buttons is used to refresh the status and client details. Figure 17-5 represents the Client details Summary tab.

Figure 17-5 Summary Tab - Client Details

The client details such as the client user name, IP address, MAC address, Vendor, CCX Version, 802.11 state, protocol, SSID, profile-name, and AP details are displayed. You can click the Client MAC address for more client details.

Problems

The Problems pane appears below the test and client status details pane, This pane displays all the problems regarding the current diagnosis. This pane is updated every 5 seconds independently. There is no need to refresh the whole page. You can sort the information in this pane by clicking on any of the pane columns. A pop-up dialog box appears with the Problem detailed description and Suggested action when you click any row of the Problems pane. (See Figure 17-6)

Figure 17-6 Problem Description


Note In some cases of inter controller roaming failure, the MAC address in the From AP information is incorrect and may appear as "00:00:00:00:00:00".


Logs

The Logs pane appears below the Problems pane. This pane displays all the messages exchanged between the controller and the WCS during this diagnosis. You can sort the information in this pane by clicking on any of the pane columns. This pane is updated every 5 sec independently without refreshing the whole page. (See Figure 17-7).

Figure 17-7 Logs

Charts Tab

This tab displays the charts for each client's uplink and downlink traffic. The charts will be updated every 10 secs.

Client Uplink and DownLink TSM Chart with Roaming

The Client Uplink Traffic Stream Metric (TSM) chart shows the clients which support CCX V4 and above. The TSM data is plotted for every 10 sec. The TSM Chart displays the metrics for a set of series, that can be enabled or disabled using the Select Series button in the chart. Figure 17-8 represents the Client Uplink TSM Chart with Roaming.

Figure 17-8 Client Uplink TSM Chart with Roaming

Client Uplink and DownLink QoS Chart

For each interval, QoS will be calculated and shown on the chart. Figure 17-9 represents the Client Uplink QoS chart.

Figure 17-9 Client Uplink QoS Chart

This pie chart provides the total Qos Chart counts and its distribution in three categories. These categories generally indicate the quality of a voice call.

Average Uplink and Downlink AC Queue

The AC Queue displays the type of packets and the number of packets for a series. You can enable or disable the series using the Select Series button.

Figure 17-10 AQ Queue Chart

Roam History Tab

This tab shows the roaming history information in the Roaming Table. This Roaming table displays both the successful and the failed roaming history. The roaming table provides the following information (see Figure 17-11):

Time at which the roaming of the client happened

The name of the AP from which the client moved

The type of Radio from which the client moved

The IP address of the controller from which the client moved

The name of the AP to which the client moved

The IP address of the controller to which the client moved

The type of radio to which the client moved

The roaming result, whether it was successful or a failure

If it was a failure it also provides the reason to the failure

Figure 17-11 Roaming History

Events Tab

The Event tab shows the event history related to client and AP during a voice call in a list. It will show last 10 events. There is two Event tables available, Client Events and AP Events. Client Specific events during the voice call is shown in the Client Events table and AP Specific events in shown in the AP Event table. See Figure 17-12 and Figure 17-13).

Figure 17-12 Client Events

Figure 17-13 AP Events

For more information on events, see the "Monitoring Events" section.

Configuring Audit Summary

Choose Tools > Config Audit to launch the Configuration Audit Summary page (see Figure 17-14).

Figure 17-14 Tools > Config Audit Summary Page

This page provides a summary of the following:

Total Enforced Config Groups—Identifies the count of config group templates which are configured for Background Audit and enforcement enabled.

Click the link to launch the Config Group page to view config groups with Enforce Configuration enabled.

Total Mismatched Controllers—Identifies the number of mismatched controllers. Mismatched controllers indicate that there were configuration differences found between the WCS and the controller during the last audit.

Click the link to launch the controller list sorted on the mismatched audit status column. Click an item in the Audit Status column to view the audit report for this controller.

Total Config Audit Alarms—Identifies the number of alarms generated when audit discrepancies are enforced on config groups.

Click the link to view all config audit alarm details.


Note If enforcement fails, a critical alarm is generated on the config group. If enforcement succeeds, a minor alarm is generated on the config group. The alarms have links to the audit report where you can view list of discrepancies for each controller.


Most recent 5 audit alarms—Lists the most recent configuration audit alarms including the object name, event type, and date and time for the audit alarm.

Click View All to view the applicable Alarm page which includes all configuration audit alarms.

Configuring Migration Analysis

Choose Tools > Migration Analysis to launch the Configuration Migration Analysis Summary page.


Note You can also access the migration analysis summary by choosing Configure > Migration Templates and selecting View Migration Analysis Summary from the Select a command drop-down list.


The autonomous access points are eligible for migration only if all the criteria has a pass status. A red X designates ineligibility, and a green check mark designates eligibility. These columns represent the following:

Privilege 15 Criteria—The Telnet credential provided as part of the autonomous access point discovery must be privilege 15.

Software Version—Conversion is supported only from 12.3(7)JA releases excluding 12.3(11)JA, 12.3(11)JA1, 12.3(11)JA2, and 12.3(11)JA3.

Role Criteria—A wired connection between the access point and controller is required to send the association request; therefore, the following autonomous access point roles are required:

root

root access point

root fallback repeater

root fallback shutdown

root access point only

Radio Criteria—In dual-radio access points, the conversion can happen even if only one radio is of the supported type.

Upgrading Autonomous Access Points

You can choose to upgrade the autonomous access points manually or automatically. In the Migration Analysis page, you can select the access point with the software version listed as failed and choose Upgrade Firmware from the Select a command drop-down list. This process upgrades the autonomous firmware image of the Cisco IOS access point to a supported version.

WCS uses a Telnet-based connection to upgrade the access point firmware. If you choose the automatic option, the internal TFTP server is used with the default images present in WCS. The default images as per device type are as follows:

ap801-k9w7-tar.124-10b.JA3.tar

ap802-k9w7-tar

c1100-k9w7-tar.123-7.JA5.tar

c1130-k9w7-tar.123-7.JA5.tar

c1200-k9w7-tar.123-7.JA5.tar

c1240-k9w7-tar.12307.JA5.tar

c1250-k9w7-tar.124-10b.JA3.tar

c1310-k9w7-tar.123-7.JA5.tar

If you choose the manual option, you are presented with an additional screen where TFTP server IP, file path, and file path name must be entered. The final page is the report page.

Viewing a Firmware Upgrade Report

Choose View Firmware Upgrade Report from the Select a command drop-down list to view a current report of the upgrade status for the selected access point.

The following information displays:

AP Address—IP address of the access point.

Status—Current status of the firmware upgrade.

TimeStamp—Indicates the date and time of the upgrade.

AP Logs

Click OK to return to the Migration Analysis Summary page.

See the "Upgrading Autonomous Access Points" section for more information.

Changing Station Role to Root Mode

Because a wired connection between the access point and controller is required to send the association request, the autonomous access point must be assigned the appropriate role. If the role shows as ineligible, you can choose Change Station Role to Root Mode from the Select a command drop-down list.

Viewing a Role Change Report

Because a wired connection between the access point and controller is required to send the association request, the autonomous access point must be assigned the appropriate role.

To view a report of these role changes, choose View Role Change Report from the Select a command drop-down list. The following information displays:

AP Address—IP address of the access point.

Status—Current status of the role change.

TimeStamp—Indicates the date and time of the upgrade.

AP Logs

Click OK to return to the Migration Analysis Summary page.

Running Migration Analysis

You can choose Run Migration Analysis from the Select a command drop-down list of the Migration Analysis Summary page. The resulting migration analysis summary shows the current status of different criteria. Initially, migration analysis is run automatically when the access point is discovered.

Viewing a Migration Analysis Report

You can choose View Migration Analysis Report from the Select a command drop-down list of the Migration Analysis Summary page to generate a report. The report includes the following:

Access point address

Status

Timestamp

Access point logs

Configuring TAC Case Attachments


Note You must configure a valid mail server before configuring TAC case attachments.


TAC Case Attachment tool helps you easily attach all the relevant controller TAC cases information in one shot. This tool provides two options:

Send— Sends an email to attach@cisco.com.

Download— Downloads the information to a local computer. You have to manually email the data to attach@cisco.com. This option will be handy if there are no email connectivity between WCS server and Cisco system or if the information is too big to be attached through email.

This tool sends the following information:

Network Information—Sends device inventory details and the client types.

Controller Information—Sends running configuration details, tech-support, message logs, trap logs, controller crash files.

Access Point Information—Sends crash files and radio core-dumps.

To Send or Download information, you have to enter the follwoing details:

Enter a Valid TAC Case Number.

Select a controller if you want to send the controller or AP information.


Note You can also send additional information using the additional comments text box. After sending the information you can verify whether the data has reached Cisco by looking at the attachment section in Case tool.



Note This tool requires read-write access on the controller to collect and upload Controller or Access Point information.