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Perform the following procedure to place a call using the contact search.
Perform the following procedure to place a call using the call history.
Perform the following procedure to place a call using direct dialing.
Perform the following procedure to place a call by dragging and dropping Microsoft Lync contacts.
Perform the following procedure to call a contact from within Microsoft Lync.
The Incoming Call window displays when you receive an incoming call. This window provides options for:
Accepting a call
Select Accept to connect the call and begin a conversation. The Call window is displayed after the call is connected. See Call Window for more information.
Declining a call
Select Decline to not answer the call. Declined calls are sent to voicemail if it is configured. See Voicemail for more information.
The Voicemail tab on the Hub window provides access to your voicemail. This tab displays a list of all current voicemail messages.
Cisco UC Integration with Microsoft Lync provides access to your corporate voicemail. Select the Voicemail tab on the main window. This tab displays a list of all current voicemail messages. You can interact with the messages on this tab by:
Selecting a message to play it.
Selecting anywhere in the playback bar to reverse or advance playback.
Pausing playback by selecting the Pause button.
Voicemail messages are deleted by selecting a message, right-clicking it, and selecting Delete.
The text of unplayed messages are bolded to distinguish them from played messages.
Cisco UC Integration for Microsoft Lync integrates with Microsoft Outlook, Microsoft Excel, and Microsoft Internet Explorer to provide Click to Call functionality in those applications. Click to Call provides the ability to call phone numbers or contacts without leaving the application. The following features are provided:
Microsoft Outlook
Call the sender of the currently highlighted message in the main Outlook window using the button provided on the Ribbon (Microsoft Outlook 2010 only).
Select a recipient of the currently highlighted message to call in the main Outlook window using the button provided on the Ribbon (Microsoft Outlook 2010 only).
Call the sender of the currently read email from the Ribbon in the message window.
Select a recipient of the currently read email to call from the Ribbon in the message window.
Call the selected contact or recipients list directly or using the Call With Edit option with the Ribbon button.
Right-click the sender or any recipient to call them using the Additional Actions right-click menu item. Senders or recipients can be called directly or using the Call With Edit option. This is a Smart Tag option only available in Microsoft Outlook 2003 or 2007.
Right-click any user and call them. Use the Call With Edit option.
menu in Microsoft Office 2007. Contacts are accessed directly in Microsoft Office 2010. Contacts can be called directly or using theCall a contact from the Contact window using the buttons provided on the Ribbon.
Call a contact from any Calendar item using the buttons provided on the Ribbon.
Microsoft Excel
Call a phone number highlighted in a spreadsheet using the button provided on the Ribbon.
Right-click and call a phone number highlighted in a spreadsheet.
Use the Call with Edit button in the Ribbon to modify a selected value or enter a different number.
Use the Call with Edit item in the right-click menu to modify a selected value or enter a different number.
Microsoft Internet Explorer
See Software Requirements in the Cisco UC Integration for Microsoft Lync Release Notes for information on the supported versions of each application.
Perform the following procedure to set the preferred phone device.
Cisco UC Integration for Microsoft Lync has the ability to display contact and other information about connected incoming calls. These information windows are displayed after the call is connected in either a new Microsoft Internet Explorer tab or window. A new information window is displayed when the following occurs:
An incoming call is connected.
A call is transferred to you from another user.
Participants are added to a conference call. An information window is displayed for each unique participant in a conference call.
These information windows are configured by your administrator. They will inform you if this functionality is available to you.
Perform the following procedure to initiate a Microsoft Lync chat session from Cisco UC Integration for Microsoft Lync.
Step 1 | Right-click a contact in Cisco UC Integration for Microsoft Lync in either search results, the Call History tab, or the Voicemail tab. | ||||
Step 2 | Select Chat.
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