Table Of Contents
Release Notes for Cisco Unity Connection 1.2(1) Plug-in, Release 2.0 (for Cisco Voice Provisioning Tool)
Contents
Introduction
System Requirements
Hardware Supported
Software Compatibility
Determining the Software Version
Installation Notes
Caveats
Using Bug Toolkit
Saving Bug Toolkit Queries
Open Caveats—Release 2.0
Resolved Caveats—Release 2.0
Documentation Updates
Adding a Cisco Unity Connection Product System
Setting Up a Provisioning Account on the Cisco Unity Connection Server
Adding a New Cisco Unity Connection Product System to the Cisco Voice Provisioning Tool
Configuring SSL
Testing the Product System Connection
Installing and Removing Plug-ins
Cisco Unity Connection User Configuration Settings
User Settings for Bulk Provisioning
Examples
Related Documentation
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Cisco Support Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Connection 1.2(1) Plug-in, Release 2.0 (for Cisco Voice Provisioning Tool)
Published January 8, 2007
These release notes describe system requirements, installation notes, caveats, documentation notes, and technical assistance information for release 2.0 of the Cisco Unity Connection 1.2(1) Plug-in for the Cisco Voice Provisioning Tool.
Contents
These release notes contain the following sections:
•
Introduction
•System Requirements
•Installation Notes
•Caveats
•Documentation Updates
•Related Documentation
•Obtaining Documentation
•Documentation Feedback
•Cisco Product Security Overview
•Product Alerts and Field Notices
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Introduction
The Cisco Voice Provisioning Tool (VPT), a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. The Cisco Unity Connection 1.2(1) plug-in for VPT allows you to use VPT to perform user provisioning tasks on Cisco Unity Connection 1.2(1) systems. (You can use VPT to provision users with mailboxes but not administrators or technicians. To provision administrators or technicians, you must use Cisco Unity Connection Administration.)
System Requirements
The following subsections describe the hardware and software requirements for the Cisco Unity Connection 1.2(1) plug-in.
Hardware Supported
The plug-in is installed on the VPT server. For a list of hardware supported on the VPT server, see the Cisco Voice Provisioning Tool Release Notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Software Compatibility
The 2.0 release of the Cisco Unity Connection 1.2(1) plug-in can be installed on a server running Cisco Voice Provisioning Tool release 1.0(2).
The following requirements must be met on the Cisco Unity Connection server to interoperate with the Cisco Unity Connection 1.2(1) plug-in:
•Cisco Unity Connection version 1.2(1) must be running on any product systems that will be configured to use the plug-in.
Determining the Software Version
To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.
To determine the version of product plug-ins installed on a VPT server, open the VPT graphical user interface (GUI) as described in the Cisco Voice Provisioning Tool System Management and Security Guide, and choose VPT Administration > Plug-Ins > Manage Plug-Ins.
Installation Notes
To Install or Upgrade the Cisco Unity Connection 1.2(1) Plug-in
To install or upgrade a plug-in, your administrator account must belong to a role that has Plug-in Management Install permissions for the VPT application.
Step 1 Open a browser and go to http://www.cisco.com/cgi-bin/tablebuild.pl/VPT.
The Cisco Voice Provisioning Tool software page displays.
Tip When you download the plug-in, the browser gives you the option of saving the file to disk or opening the file. Save the file to disk before you install the plug-in.
Step 2 To download the Cisco Unity Connection plug-in, click the Cisco Unity Connection plug-in zip file, which uses the following format: cuc_<Cisco Unity Connection supported version>_<plug-in version>.zip.
For example, click cuc_1_2_1_v2_0.zip.
Step 3 To install the plug-in after you download it, open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.
Step 4 Log in to the GUI, then choose VPT Administration > Plug-Ins > Install New Plug-In.
Step 5 On Install New Plugin page, enter the name of the download, or browse to the file by clicking Browse.
Step 6 Click Install.
To Remove a Cisco Unity Connection Plug-in
Note When the plug-in that you are removing is the only plug-in of a particular product type, all permissions related to that product type will be removed from any roles to which they were assigned. For a Cisco Unity Connection plug-in, the All UNITY Cisco Unity Connection product system name and any associated privileges will be removed from all roles in the system. When you install the Cisco Unity Connection 1.2(1) plug-in, you will need to manually restore the permissions to any customer-defined roles. However, the pre-defined SuperAdmin, Full Provisioning, and View-Only roles will be automatically updated with the default set of permissions for the product type.
To remove plug-ins, your administrator account must belong to a role that has Plug-in Management Uninstall and View permissions for the VPT application.
Step 1 Open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.
Step 2 Log in to the GUI, then choose VPT Administration > Plug-Ins > Manage Plug-Ins.
Step 3 On the Manage Plug-Ins page, check the check box to the left of the Cisco Unity Connection plug-in that you are removing.
Note You cannot remove a plug-in if product systems are configured to use that plug-in. You must remove all such product systems from the tool prior to uninstalling the plug-in.
Step 4 Click Uninstall.
Step 5 When you are prompted to remove the plug-in, click OK to continue.
Note The Cisco Voice Provisioning Tool restarts after you confirm that you want to remove a plug-in.
Caveats
This section contains information on the following topics:
•Using Bug Toolkit
•Saving Bug Toolkit Queries
•Open Caveats—Release 2.0
•Resolved Caveats—Release 2.0
This section contains caveat information for the Cisco Unity Connection 1.2(1) plug-in for the Cisco Voice Provisioning Tool only. See the release notes of the applicable version for caveat information for the Cisco Voice Provisioning Tool or Cisco Unity Connection.
•Release notes for the Cisco Voice Provisioning Tool are available at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
•Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Using Bug Toolkit
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
Tip For detailed online Help with Bug Toolkit, click Help on any Bug Toolkit page.
To Use Bug Toolkit
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To find information about a specific caveat, enter the ID number in the Enter Known Bug ID field.
Step 5 To view all caveats for the Cisco Voice Provisioning Tool, go to the Search for Bugs in other Cisco Software and Hardware Products section, and enter Cisco Voice Provisioning Tool in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Voice Provisioning Tool.
Step 6 Click Next. The search window displays.
Step 7 Choose the filters to query for caveats. You can choose any or all of the available options:
•Choose the Cisco Voice Provisioning Tool version.
–Choose the major version for the major releases (such as 1.0 and so on).
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
–Choose the revision for more specific information; for example, choosing major version 1.0 and revision version 2 queries for release 1.0(2) caveats.
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
•Choose the Features or Components to query; choose an option from the Available list and click Add to place your selection in the Limit Search To list.
–To query for all Cisco Voice Provisioning Tool caveats for a specified release, choose All Features in the left pane.
–To query only for phone provisioning defects, choose Phone-Prov and click Add.
–To query only for user provisioning defects, choose User-Prov and click Add.
–To query only for installation defects, choose Install and click Add.
–To query only for bulk administration defects, choose Bulk and click Add.
–To query only for security defects, choose Security and click Add.
•Enter keywords to search for a caveat title and description.
Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.
•Choose the Set Advanced Options, including the following items:
–Bug Severity level—The default specifies 1-3.
–Bug Status Group—To view resolved caveats, check the Fixed check box.
–Release Note Enclosure—The default specifies Valid Release Note Enclosure.
Step 8 Click Next.
The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
To save your Bug Toolkit queries, do the following procedure.
To Save Bug Toolkit Queries
Step 1 Search for caveats, as described in the "To Use Bug Toolkit" procedure.
Step 2 In the search result window, click the This Search Criteria button.
Step 3 After the page displays, enter a name for the saved search in the Name of Saved Search field.
Step 4 Under My Bug Groups, click one of the following radio buttons to save your defects in a bug group:
•Click the Existing Group radio button and choose an existing group name from the drop-down list box.
•Click the Create New Group Named radio button and enter a group name to create a new group for this saved search.
This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.
Step 5 Under Email Update Options, you can set e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:
•Do Not Send Me Any Email Updates—If you choose this setting, Bug Toolkit does not send e-mail notifications.
•Send My Updates To—Click this radio button if you want e-mail notifications to go to the user ID that you enter in this field. You can specify the following notification options:
–Updates As They Occur—Bug Toolkit provides updates that are based on status change.
–Weekly Summaries—Bug Toolkit provides weekly summary updates.
•Apply These Email Update Options to All of My Saved Searches—Check this check box to use these e-mail update options for all of your saved searches.
Step 6 To save your changes, click Save.
A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Open Caveats—Release 2.0
Table 1 lists severity 1, 2, and 3 caveats in Release 2.0 of the Cisco Unity Connection 1.2(1) plug-in for VPT, sorted by caveat number.
Note For more information about an individual defect, click the associated Caveat Number to access the online record for that defect, including workarounds.
Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
Table 1 Open Caveats for Cisco Unity Connection 1.2(1) Plug-in, Release 2.0
|
Caveat Number
|
Component
|
Severity
|
Description
|
CSCse21946 |
user-prov |
3 |
Inappropriate error message displayed for Warning Quota |
CSCse45822 |
user-prov |
3 |
Unable to add a user with a valid extension |
Resolved Caveats—Release 2.0
Table 2 describes defects that were resolved in Release 2.0 of the Cisco Unity Connection 1.2(1) plug-in for VPT.
Note For more information about the defect, click the associated Caveat Number to access the online record for it, including workarounds.
Because defect status continually changes, be aware that the list in Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
Table 2 Resolved Caveats for Cisco Unity Connection 1.2(1) Plug-in, Release 2.0
|
Caveat Number
|
Component
|
Severity
|
Description
|
CSCse42071 |
user-prov |
3 |
Modify User failed, with valid value in Duration of Silence to Wait for Additional Key Presses field |
Documentation Updates
This section lists new and additional information that is not included in the current Cisco Voice Provisioning Tool documentation. The new and additional information will be incorporated in a future documentation release.
This section covers the following document updates and omissions:
•Adding a Cisco Unity Connection Product System
•Installing and Removing Plug-ins
•Cisco Unity Connection User Configuration Settings
•User Settings for Bulk Provisioning
Adding a Cisco Unity Connection Product System
Use the task list that follows to add a Cisco Unity Connection system to the Cisco Voice Provisioning Tool.
1. Set up the Cisco Unity Connection server. See the Cisco Unity Connection Installation Guide, at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
2. Set up an administrative account on the Cisco Unity Connection server to be used by VPT to authenticate with the product system. See the "Setting Up a Provisioning Account on the Cisco Unity Connection Server" section
3. Add the Cisco Unity Connection system to VPT as a new product system. See the "Adding a New Cisco Unity Connection Product System to the Cisco Voice Provisioning Tool" section.
4. Configure SSL. See the "Configuring SSL" section.
5. Test the product system connection. See the "Testing the Product System Connection" section.
Setting Up a Provisioning Account on the Cisco Unity Connection Server
You must configure the Cisco Voice Provisioning Tool by using an account that has full access rights to Cisco Unity Connection Administration.
You can use an existing Cisco Unity Connection user account that can log in to Cisco Unity Connection Administration and that belongs to a class of service that has permissions to add and delete users. However, we recommend that you set up a separate Connection user specifically for use with VPT and notify other administrators that the user should not be deleted. You can also give the new user a display name that indicates the purpose of the account and specifies that it should not be removed from the system. See the Cisco Unity Connection User Moves, Adds, and Changes Guide for details on setting up users. The guide is available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.
Adding a New Cisco Unity Connection Product System to the Cisco Voice Provisioning Tool
For each Cisco Unity Connection server, you configure a product system in VPT. To add a Connection server as a new product system in VPT, do the following procedure.
Note To add a product system, your administrator account must belong to a role that has Product Systems Management Add permissions for the VPT application. If you do not see the VPT Administration > Product Systems > Add New Product System option in the VPT navigation menu, your account does not have the applicable permissions.
To Add a New Cisco Unity Connection Product System
Step 1 In the Cisco Voice Provisioning Tool, choose VPT Administration > Product Systems > Add New Product System.
The Add New Product System window displays.
Step 2 On the Product System Type drop-down list, click UNITY-Connection 1.2(1).
Note The options available when adding a new product system depend on the product system type that you choose in this step.
Step 3 Enter the Product System Name.
Step 4 Optionally, enter the URL for the Cisco Unity Connection Administration interface.
This allows administrators with sufficient permissions to click the Product SA URL link from the Manage Product Systems window to easily browse to this URL to carry out any additional configuration activities.
This URL is typically https://<Connection Server Name or IP Address>/cuadmin.
Step 5 Optionally, enter a description for the product system.
Step 6 Enter the Connection IP Address/Hostname.
Step 7 In the Connection CUAL Port field, enter 443.
Step 8 Enter the Cisco Unity Connection Login ID and Password and confirm the password.
This information must match the provisioning account on the Connection server.
Step 9 Click Save.
Configuring SSL
Do the following tasks to set up secure communication between the Cisco Unity Connection server and the VPT server:
1. If you do not already have access to a copy of the server certificate, export a copy by doing the applicable procedure:
–To Export a Certificate Issued Either by Microsoft Certificate Services or by a Certificate Authority (CA)
–To Export a Self-Signed Certificate
Note Cisco Unity Connection automatically creates a self-signed certificate during installation. However, if you installed a certificate either that you issued using Microsoft Certificate Services or that you had issued by another Certificate Authority, we recommend that you do the "To Export a Certificate Issued Either by Microsoft Certificate Services or by a Certificate Authority (CA)" procedure because this type of certificate is more secure than a self-signed certificate.
2. Copy the certificate(s) to the VPT server. See the "To Copy Certificates to the VPT Server" procedure.
3. Add the Connection certificate(s) to a keystore on the VPT server. See the "To Add Certificates to a Keystore by Using Keytool" procedure.
4. If you have not already done so, configure the keystore properties in the Cisco Voice Provisioning Tool. See the "To Configure Keystore Information in the Cisco Voice Provisioning Tool" procedure.
To Export a Certificate Issued Either by Microsoft Certificate Services or by a Certificate Authority (CA)
Step 1 On the CA server, on the Windows Start menu, choose Programs > Administrative Tools > Certification Authority.
Step 2 In the left pane of the Certification Authority window, right-click the <Root Certification Authority name>, and click Properties.
Step 3 Click View Certificate.
Step 4 Click the Details tab.
Step 5 In the Show list, choose All and click Copy to File.
Step 6 On the Certificate Export wizard welcome window, click Next.
Step 7 Click Base-64 Encoded X.509 (.CER) and click Next.
Step 8 Specify a file name and a location and click Next.
Step 9 Verify the settings and click Finish.
Step 10 To close the Certificate Details dialog box, click OK.
Step 11 To close the Properties dialog box for the Root Certification Authority, click OK.
Step 12 Close the Certification Authority window.
To Export a Self-Signed Certificate
Step 1 On the Connection server, in Windows Explorer, browse to the directory C:\Program Files\Cisco Systems\Cisco Unity Connection\store\public.
Step 2 Double-click the file cucert.crt.
Step 3 In the Certificate dialog box, click the Details tab.
Step 4 Click Copy to File.
Step 5 On the Welcome to the Certificate Export Wizard page, click Next.
Step 6 On the Export File Format page, click Base-64 Enncoded X.509 (CER), and click Next.
Step 7 On the File to Export page, specify a file name and a location and click Next.
Step 8 On the Completing the Certificate Export Wizard page, click Finish.
Step 9 Verify the settings, and click Finish.
Step 10 To close the Certificate dialog box, click OK.
To Copy Certificates to the VPT Server
Step 1 Copy the certificate(s) to the VPT server by doing the applicable steps:
•Recommended—By using a floppy disk. Continue with Step 2.
•For secure networks—By using a network share. Skip to Step 3.
Step 2 If you are using a floppy disk to copy the certificate, do the following sub-steps:
a. Insert an empty formatted floppy disk in the floppy drive of the Connection or CA server.
b. Browse to the directory that contains the certificate (.CER) file.
c. Copy the certificate file to the floppy disk.
d. Remove the floppy disk from the Connection or CA server.
e. Insert the floppy disk in the floppy drive of a VPT server.
f. Copy the certificate file on the floppy disk to a directory on the VPT server.
g. For security, delete the certificate file on the floppy disk.
Step 3 If you are using a secure network share to copy the certificate, do the following sub-steps:
a. On the Connection or CA server, browse to the directory that contains the certificate.
b. Select the certificate file, and press Ctrl-C.
c. Open a network share to the VPT server and log on.
d. Browse to or create a directory on the VPT server in which to store certificates.
e. To paste the certificate file, press Ctrl-V.
To configure VPT to communicate with a Connection system that is using SSL, you must use the keytool application, which is included as part of the Sun Microsystems Java Development Kit (JDK) when you install the Cisco Voice Provisioning Tool.
The keytool application creates a keystore (by default, the keystore is stored as a file). You can store multiple certificates in a keystore; the keystore is created automatically when you add the first certificate by using the keytool application. For more information on the keytool command, refer to the Sun Microsystems Java Development Kit documentation.
To Add Certificates to a Keystore by Using Keytool
Step 1 On the VPT server, check to make sure that the PATH environment variable on the system includes the path to the bin directory of the JDK that is installed with VPT:
a. On the Windows Start menu, choose Settings > Control Panel > System.
b. Click the Advanced tab.
c. Click Environment Variables.
d. In the System Variables list, find and click the Path variable and click Edit.
e. If it is not already present in the path, add the full path to the bin directory of the JDK that is installed with VPT. Make sure that a semicolon (;) separates the new entry from any other entries. For example, if the JDK was installed in C:\j2sdk1.4.2_03, add the following to the end of the path:
;C:\j2sdk1.4.2_03\bin
f. Click OK.
g. Close the System Properties and Control Panel windows.
Step 2 Verify that the JDK tools are available by using the path specified in Step 1:
a. On the Windows Start menu, choose Programs > Accessories > Command Prompt.
b. In the command prompt window, enter javac. If the path is set correctly, usage information for the javac command displays.
Step 3 In the command prompt window that opened in Step 2, change to the directory where the Cisco Voice Provisioning Tool is installed. For example, enter:
cd C:\Program Files\Cisco Systems\Voice Provisioning Tool
and press Enter.
Step 4 Enter
keytool -import -alias <Name of Server the Certificate was Obtained From> -storepass <Password> -File <Certificate File> -keystore <Keystore File>
and press Enter.
We recommend that you use the name of the Connection server or certificate authority from which the certificate was obtained for the alias. For example, if a self-signed certificate file from server connection1 is stored in C:\certificates\connection1-cert.CER, you might enter: keytool -import -alias connection1 -storepass pa$$w0rd! -File C:\certificates\connection1-cert.CER -keystore C:\VPTProdSysKeystore
Note The -keystore parameter specifies a file that holds the keystore. If you do not specify a full path, the file is created in the directory in which you run the keytool command. You will need to know the full path to the keystore file to configure the VPT security settings in the next procedure.
Step 5 When prompted to trust the certificate, enter yes and press Enter.
Step 6 To verify that the import was successful, enter
keytool -list -keystore <Keystore File>
and press Enter.
Step 7 Repeat Step 4 through Step 6 for each certificate.
Note Ensure all product system keys are stored in the same keystore for the Cisco Voice Provisioning Tool to access them. Make sure you use the correct syntax for the keystore value each time that you enter a new certificate.
Step 8 Close the command prompt window.
Note To configure keystore settings, your administrator account must belong to a role that has VPT Configuration Modify permissions for the VPT application. If you do not see the VPT Administration > Configuration option in the VPT navigation menu, your account does not have the applicable permissions.
To Configure Keystore Information in the Cisco Voice Provisioning Tool
Step 1 In the Cisco Voice Provisioning Tool, choose VPT Administration > Configuration.
The Configuration window displays.
Step 2 In the Security settings section, enter the full path of the keystore and the password that you specified in Step 4 of the "To Add Certificates to a Keystore by Using Keytool" procedure.
Step 3 Click Save.
Step 4 For the changes to take effect, you must restart the Tomcat service. On the Windows Start menu, choose Programs > Administrative Tools > Services. In the right pane, locate VPT Tomcat, right-click it, and click Restart.
Testing the Product System Connection
When the product system setup is complete, you should test it by using the check that the tool provides.
Note To test product system connections, your administrator account must belong to a role that has Product System Connection Test permissions for the product system. If you do not see the VPT Administration > Product Systems > Manage Product Systems option in the VPT navigation menu, your account does not have the applicable permissions.
To Test the Product System Connection
Step 1 In the Cisco Voice Provisioning Tool, choose VPT Administration > Product Systems > Manage Product Systems.
The Manage Product Systems window displays a list of configured product systems.
Step 2 Click the Test button in the Test Connection column of the product system that you want to test. If the test is successful, you should see a PASSED result for all tests.
Installing and Removing Plug-ins
The Cisco Voice Provisioning Tool Installation and Upgrade Guide does not include information on installing or removing plug-ins. See the "Installation Notes" section for instructions on adding or removing plug-ins.
Cisco Unity Connection User Configuration Settings
Fields in the Cisco Unity Connection 1.2(1) plug-in have the same definitions as fields of the same name in Cisco Unity Connection. For field definitions, see the Cisco Unity Connection Administration Help.
User Settings for Bulk Provisioning
The Cisco Unity Connection 1.2(1) plug-in extends the bulk-provisioning functionality of the Cisco Voice Provisioning Tool and allows you to add or modify a large number of users to a Cisco Unity Connection server. Before you perform any bulk operations, review the "Bulk Provisioning Overview" chapter of the Cisco Voice Provisioning Tool User and Phone Management Guide, at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
The user configuration settings that you can include in the CSV file for bulk provisioning tasks with Cisco Unity Connection 1.2(1) plug-in are identical to those available from the GUI. You can export one user record to get a CSV file that shows header names for all supported settings.
Some settings accept special values, as described below.
unity_user_country
Only 2 letter country codes assigned in the ISO 3316-1 standard are acceptable.
unity_user_timeZone
Only time zone codes specified in Table 3 are acceptable.
Table 3 Valid Time Zone Codes for Bulk Import
|
Time Zone Code
|
Time Zone Name
|
300 |
(GMT+13:00) Nuku'alofa |
290 |
(GMT+12:00) Auckland, Wellington |
285 |
(GMT+12:00) Fiji, Kamchatka, Marshall Is. |
280 |
(GMT+11:00) Magadan, Solomon Is., New Caledonia |
275 |
(GMT+10:00) Guam, Port Moresby |
265 |
(GMT+10:00) Hobart |
270 |
(GMT+10:00) Vladivostok |
255 |
(GMT+10:00) Canberra, Melbourne, Sydney |
260 |
(GMT+10:00) Brisbane |
250 |
(GMT+09:30) Adelaide |
245 |
(GMT+09:30) Darwin |
240 |
(GMT+09:00) Yakutsk |
230 |
(GMT+09:00) Seoul |
235 |
(GMT+09:00) Osaka, Sapporo, Tokyo |
225 |
(GMT+08:00) Perth |
220 |
(GMT+08:00) Taipei |
227 |
(GMT+08:00) Irkutsk, Ulaan Bataar |
215 |
(GMT+08:00) Kuala Lumpur, Singapore |
210 |
(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi |
205 |
(GMT+07:00) Bangkok, Hanoi, Jakarta |
207 |
(GMT+07:00) Krasnoyarsk |
203 |
(GMT+06:30) Rangoon |
200 |
(GMT+06:00) Sri Jayawardenepura |
201 |
(GMT+06:00) Almaty, Novosibirsk |
195 |
(GMT+06:00) Astana, Dhaka |
193 |
(GMT+05:45) Kathmandu |
190 |
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi |
185 |
(GMT+05:00) Islamabad, Karachi, Tashkent |
180 |
(GMT+05:00) Ekaterinburg |
175 |
(GMT+04:30) Kabul |
170 |
(GMT+04:00) Baku, Tbilisi, Yerevan |
165 |
(GMT+04:00) Abu Dhabi, Muscat |
160 |
(GMT+03:30) Tehran |
155 |
(GMT+03:00) Nairobi |
150 |
(GMT+03:00) Kuwait, Riyadh |
145 |
(GMT+03:00) Moscow, St. Petersburg, Volgograd |
158 |
(GMT+03:00) Baghdad |
130 |
(GMT+02:00) Athens, Beirut, Istanbul, Minsk |
115 |
(GMT+02:00) Bucharest |
120 |
(GMT+02:00) Cairo |
125 |
(GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius |
140 |
(GMT+02:00) Harare, Pretoria |
135 |
(GMT+02:00) Jerusalem |
100 |
(GMT+01:00) Sarajevo, Skopje, Warsaw, Zagreb |
113 |
(GMT+01:00) West Central Africa |
110 |
(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna |
95 |
(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague |
105 |
(GMT+01:00) Brussels, Copenhagen, Madrid, Paris |
90 |
(GMT) Casablanca, Monrovia |
85 |
(GMT) Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London |
83 |
(GMT-01:00) Cape Verde Is. |
80 |
(GMT-01:00) Azores |
75 |
(GMT-02:00) Mid-Atlantic |
65 |
(GMT-03:00) Brasilia |
70 |
(GMT-03:00) Buenos Aires, Georgetown |
73 |
(GMT-03:00) Greenland |
60 |
(GMT-03:30) Newfoundland |
56 |
(GMT-04:00) Santiago |
55 |
(GMT-04:00) Caracas, La Paz |
50 |
(GMT-04:00) Atlantic Time (Canada) |
45 |
(GMT-05:00) Bogota, Lima, Quito |
35 |
(GMT-05:00) Eastern Time (US & Canada) |
40 |
(GMT-05:00) Indiana (East) |
25 |
(GMT-06:00) Saskatchewan |
30 |
(GMT-06:00) Guadalajara, Mexico City, Monterrey |
33 |
(GMT-06:00) Central America |
20 |
(GMT-06:00) Central Time (US and Canada) |
13 |
(GMT-07:00) Chihuahua, La Paz, Mazatlan |
15 |
(GMT-07:00) Arizona |
10 |
(GMT-07:00) Mountain Time (US and Canada) |
4 |
(GMT-08:00) Pacific Time (US and Canada); Tijuana |
3 |
(GMT-09:00) Alaska |
2 |
(GMT-10:00) Hawaii |
1 |
(GMT-11:00) Midway Island, Samoa |
0 |
(GMT-12:00) International Date Line West |
unity_user_language
Only language codes specified in Table 4 are acceptable.
Table 4 Valid Language Codes for Bulk Import
|
Language Code
|
Name
|
Description
|
10241 |
ArabicSyria |
Arabic_Syria 10241 |
10249 |
EnglishBelize |
English_Belize 10249 |
1025 |
ArabicSaudiArabia |
Arabic_Saudi_Arabia 1025 |
10250 |
SpanishPeru |
Spanish_Peru 10250 |
1026 |
Bulgarian |
Bulgarian 1026 |
1027 |
Catalan |
Catalan 1027 |
1028 |
ChineseTaiwan |
Chinese_Taiwan 1028 |
1029 |
Czech |
Czech 1029 |
1030 |
Danish |
Danish 1030 |
1031 |
GermanStandard |
German_Standard 1031 |
1032 |
Greek |
Greek 1032 |
1033 |
EnglishUnitedStates |
English_United_States 1033 |
1034 |
SpanishTraditionalSort |
Spanish_Traditional_Sort 1034 |
1035 |
Finnish |
Finnish 1035 |
1036 |
FrenchStandard |
French_Standard 1036 |
1037 |
Hebrew |
Hebrew 1037 |
1038 |
Hungarian |
Hungarian 1038 |
1039 |
Icelandic |
Icelandic 1039 |
1040 |
ItalianStandard |
Italian_Standard 1040 |
1041 |
Japanese |
Japanese 1041 |
1042 |
Korean |
Korean 1042 |
1043 |
DutchStandard |
Dutch_Standard 1043 |
1044 |
NorwegianBokmal |
Norwegian_Bokmal 1044 |
1045 |
Polish |
Polish 1045 |
1046 |
PortugueseBrazilian |
Portuguese_Brazilian 1046 |
1047 |
RhaetoRomanic |
Rhaeto-Romanic 1047 |
1048 |
Romanian |
Romanian 1048 |
1049 |
Russian |
Russian 1049 |
1050 |
Croatian |
Croatian 1050 |
1051 |
Slovak |
Slovak 1051 |
1052 |
Albanian |
Albanian 1052 |
1053 |
Swedish |
Swedish 1053 |
1054 |
Thai |
Thai 1054 |
1055 |
Turkish |
Turkish 1055 |
1056 |
Urdu |
Urdu 1056 |
1057 |
Indonesian |
Indonesian 1057 |
1058 |
Ukrainian |
Ukrainian 1058 |
1059 |
Belarusian |
Belarusian 1059 |
1060 |
Slovenian |
Slovenian 1060 |
1061 |
Estonian |
Estonian 1061 |
1062 |
Latvian |
Latvian 1062 |
1063 |
Lithuanian |
Lithuanian 1063 |
1065 |
Farsi |
Farsi 1065 |
1066 |
Vietnamese |
Vietnamese 1066 |
1067 |
Armenian |
Armenian 1067 |
1068 |
AzeriLtin |
Azeri_Latin 1068 |
1069 |
Basque |
Basque 1069 |
1070 |
Sorbian |
Sorbian 1070 |
1071 |
Macedonian |
Macedonian 1071 |
1072 |
Sutu |
Sutu 1072 |
1073 |
Tsonga |
Tsonga 1073 |
1074 |
Tswana |
Tswana 1074 |
1076 |
Xhosa |
Xhosa 1076 |
1077 |
Zulu |
Zulu 1077 |
1078 |
Afrikaans |
Afrikaans 1078 |
1079 |
Georgian |
Georgian 1079 |
1080 |
Faeroese |
Faeroese 1080 |
1081 |
Hindi |
Hindi 1081 |
1082 |
Maltese |
Maltese 1082 |
1084 |
GaelicScots |
Gaelic (Scots) 1084 |
1085 |
Yiddish |
Yiddish 1085 |
1086 |
MalayMalaysia |
Malay_Malaysia 1086 |
1087 |
Kazakh |
Kazakh 1087 |
1088 |
Kyrgyz |
Kyrgyz 1088 |
1089 |
Swahili |
Swahili 1089 |
1091 |
UzbekLatin |
Uzbek_Latin 1091 |
1092 |
Tatar |
Tatar 1092 |
1094 |
Punjabi |
Punjabi 1094 |
1095 |
Gujarati |
Gujarati 1095 |
1097 |
Tanil |
Tamil 1097 |
1098 |
Telugu |
Telugu 1098 |
1099 |
Kannada |
Kannada 1099 |
1102 |
Marathi |
Marathi 1102 |
1103 |
Sanskrit |
Sanskrit 1103 |
1104 |
Mongolian |
Mongolian 1104 |
1110 |
Galician |
Galician 1110 |
1111 |
Konkani |
Konkani 1111 |
1114 |
Syriac |
Syriac 1114 |
1125 |
Divehi |
Divehi 1125 |
11265 |
ArabicJordan |
Arabic_Jordan 11265 |
11273 |
EnglishTrinidad |
English_Trinidad 11273 |
11274 |
SpanishArgentina |
Spanish_Argentina 11274 |
12289 |
ArabicLebanon |
Arabic_Lebanon 12289 |
12297 |
EnglishZimbabwe |
English_Zimbabwe 12297 |
12298 |
SpanishEcuador |
Spanish_Ecuador 12298 |
13313 |
ArabicKuwait |
Arabic_Kuwait 13313 |
13321 |
EnglishPhilippines |
English_Philippines 13321 |
13322 |
SpanishChile |
Spanish_Chile 13322 |
14337 |
ArabicUAE |
Arabic_UAE 14337 |
14346 |
SpanishUruguay |
Spanish_Uruguay 14346 |
15361 |
ArabicBahrain |
Arabic_Bahrain 15361 |
15370 |
SpanishParaguay |
Spanish_Paraguay 15370 |
16385 |
ArabicQatar |
Arabic_Qatar 16385 |
16394 |
SpanishBolivia |
Spanish_Bolivia 16394 |
17418 |
SpanishElSalvador |
Spanish_El_Salvador 17418 |
18442 |
SpanishHonduras |
Spanish_Honduras 18442 |
19466 |
SpanishNicaragua |
Spanish_Nicaragua 19466 |
2049 |
ArabicIraq |
Arabic_Iraq 2049 |
20490 |
SpanishPuertoRico |
Spanish_Puerto_Rico 20490 |
2052 |
ChinesePRC |
Chinese_PRC 2052 |
2055 |
GermanSwiss |
German_Swiss 2055 |
2057 |
EnglishUnitedKingdom |
English_United_Kingdom 2057 |
2058 |
SpanishMexican |
Spanish_Mexican 2058 |
2060 |
FrenchBelgian |
French_Belgian 2060 |
2064 |
ItalianSwiss |
Italian_Swiss 2064 |
2067 |
DutchBelgian |
Dutch_Belgian 2067 |
2068 |
NorwegianNynorsk |
Norwegian_Nynorsk 2068 |
2070 |
PortugueseStandard |
Portuguese_Standard 2070 |
2072 |
RomanianMoldavia |
Romanian (Moldavia) 2072 |
2073 |
RussianMoldavia |
Russian (Moldavia) 2073 |
2074 |
SerbianLatin |
Serbian_Latin 2074 |
2077 |
SwedishFinland |
Swedish_Finland 2077 |
2092 |
AzeriCyrillic |
Azeri_Cyrillic 2092 |
2110 |
MalayBruneiDarussalam |
Malay_Brunei_Darussalam 2110 |
2115 |
UzbekCyrillic |
Uzbek_Cyrillic 2115 |
3073 |
ArabicEgypt |
Arabic_Egypt 3073 |
3076 |
ChineseHongKong |
Chinese_Hong_Kong 3076 |
3079 |
GermanAustrian |
German_Austrian 3079 |
3081 |
EnglishAustralian |
English_Australian 3081 |
3082 |
SpanishModernSort |
Spanish_Modern_Sort 3082 |
3084 |
FrenchCandian |
French_Canadian 3084 |
3098 |
SerbianCyrillic |
Serbian_Cyrillic 3098 |
4097 |
ArabicLibya |
Arabic_Libya 4097 |
4100 |
ChineseSingapore |
Chinese_Singapore 4100 |
4103 |
GermanLuxembourg |
German_Luxembourg 4103 |
4105 |
EnglishCandian |
English_Canadian 4105 |
4106 |
SpanishGuatemala |
Spanish_Guatemala 4106 |
4108 |
FrenchSwiss |
French_Swiss 4108 |
5121 |
ArabicAlgeria |
Arabic_Algeria 5121 |
5124 |
ChineseMacau |
Chinese_Macau 5124 |
5127 |
GermanLiechtenstein |
German_Liechtenstein 5127 |
5129 |
EnglishNewZealand |
English_New_Zealand 5129 |
5130 |
SpanishCostaRica |
Spanish_Costa_Rica 5130 |
5132 |
FrenchLuxembourg |
French_Luxembourg 5132 |
6145 |
ArabicMorocco |
Arabic_Morocco 6145 |
6153 |
EnglishIreland |
English_Ireland 6153 |
6154 |
SpanishPanama |
Spanish_Panama 6154 |
6156 |
FrenchMonaco |
French_Monaco 6156 |
7169 |
ArabicTunisia |
Arabic_Tunisia 7169 |
7177 |
EnglishSouthAfrica |
English_South_Africa 7177 |
7178 |
SpanishDominicanRepublic |
Spanish_Dominican_Republic 7178 |
8193 |
ArabicOman |
Arabic_Oman 8193 |
8201 |
EnglishJamaica |
English_Jamaica 8201 |
8202 |
SpanishVenezuela |
Spanish_Venezuela 8202 |
9217 |
ArabicYemen |
Arabic_Yemen 9217 |
9225 |
EnglishCaribean |
English_Caribbean 9225 |
9226 |
SpanishColumbia |
Spanish_Colombia 9226 |
Examples
The following examples show how user configuration settings are used for bulk operation with the Cisco Unity Connection 1.2(1) plug-in. The column headers for CSV file are bold and the values are in plain font.
Create a Simple User
This example shows how a user is added by using a CSV file:
vpt_productSystems, vpt_user_userID, vpt_user_firstName, vpt_user_lastName, unity_user_template, unity_user_displayName, unity_user_initials, unity_user_title, unity_user_employeeId, unity_user_extension
usa-cuc3, johndoe, John, Doe, Voice Mail User Template, John Doe, PM, SW Eng, 946355000, 5000
Add User MWI
This example shows how a simple MWI can be added to a user:
vpt_productSystems, vpt_user_userID, unity_mwi_displayName, unity_mwi_enabled, unity_mwi_extension, unity_mwi_phoneSystem
usa-cuc3, jdoe, MWI-2, true,
500002, usa-cuc-ccm1
Update User MWI
This example shows how an MWI can be changed. The unity_mwi_originalExtension is used to specify which MWI we want to change. This is how we can change the unity_mwi_extension.
vpt_productSystems, vpt_user_userID, unity_mwi_originalExtension, unity_mwi_displayName, unity_mwi_enabled, unity_mwi_extension, unity_mwi_phoneSystem
usa-cuc3, jdoie, 500002, MWI-2,false, 5002, usa-cuc-ccm
Delete User MWI
This example shows how an MWI can be deleted. The MWI to be deleted is indicated by unity_mwi_originalExtension and the "vpt_clear" is set in the unity_mwi_extension column.
vpt_productSystems, vpt_user_userID, unity_mwi_originalExtension, unity_mwi_extension
usa-cuc3, jdoe, 5002, vpt_clear
Add User Phone Number
This example shows how three phone numbers can be added to a user:
vpt_productSystems, vpt_user_userID, unity_phoneNumber_phoneType, unity_phoneNumber_phoneNumber, unity_phoneNumber_displayName
usa-cuc3, jdoe, 2;3;4,2001;3001;4001, pn1;pn2;pn3
Add and Update User Phone Number
Here is a more complex example which adds the following phone number:
Extension: 10011
Display Name: pn1
Phone Type: 1 (Work Phone)
This example updates the phone type, extension, and display name of the three others (pn[2-4]). Note that the unity_phoneNumber_originalPhoneType is used to specify which phone number we want to change and it starts by the separator ";" because the first phone number is to be added.
vpt_productSystems, vpt_user_userID, unity_phoneNumber_originalPhoneType, unity_phoneNumber_phoneType, unity_phoneNumber_phoneNumber, unity_phoneNumber_displayName
usa-cuc3, jdoe, ;2;3;4, 1, 10011;20011;30011;40011, pn1;pn2;pn3;pn4
Delete User Phone Number
Here is an example showing how to delete two phone numbers:
vpt_productSystems, vpt_user_userID, unity_phoneNumber_originalPhoneType, unity_phoneNumber_phoneType
usa-cuc3, jdoe, 2;4,vpt_clear;vpt_clear
Related Documentation
See the following documents for more information on the Cisco Voice Provisioning Tool and Cisco Unity Connection:
•Cisco Voice Provisioning Tool Documentation Guide
This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmaps_list.html.
•Cisco Voice Provisioning Tool Installation and Upgrade Guide, Release 1.0(2)
This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guides_list.html.
•Cisco Voice Provisioning Tool System Management and Security Guide
This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
•Cisco Voice Provisioning Tool User and Phone Management Guide
This guide provides information on provisioning users, phones, and device profiles for Cisco Unified CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
•Cisco Unity Connection Documentation Guide
Provides a list of Cisco Unity Connection documents that are available with the release (for example, the 1.0(2) release). The document also provides a URL for each document so that you can locate the document on the web. The guide is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
•Report security vulnerabilities in Cisco products
•Obtain assistance with security incidents that involve Cisco products
•Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
http://www.cisco.com/offer/subscribe
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
http://www.cisco.com/go/guide
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
•Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:
http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
© 2007 Cisco Systems, Inc. All rights reserved.
Feedback