Configuring Message Notification
Set up
Cisco Unity Express to notify users of voice-mail events by phone, pager, or email. Cisco Unity Express contacts these devices to let users know that they have received a voice-mail message. This feature is not enabled by default, and is enabled on a system-wide basis.
Note If this feature is enabled system-wide, configured for specific users, and then disabled system-wide, upon enabling it again, the specific user configurations are restored.
Perform the following tasks from the Voice Mail Message Notification window:
To configure notification by email and for text paging devices, you must also configure an SMTP server. See Configuring SMTP.
Notification Administration
Use these procedures to configure notification.
Step 1 Choose
Voice Mail
>
Message Notification
>
Notification Administration
. The Notification Configuration window appears.
Step 2 Check the box to enable system-wide notification and choose one of the following message notification types from the drop-down list:
-
Urgent Messages
—Notifications are only sent for voice-mail messages marked “urgent” by the sender.
-
All Messages—Notifications are sent for all voice-mail messages.
Step 3 Check the box to enable system-wide notification for live recordings.
Step 4 Check the box to allow a user to log in to the voice mailbox to retrieve voice-mail messages after notification.
Step 5 Enter voicemail notification text:
-
Enter the text that will precede the voicemail message notification. The maximum message length is 250 characters.
-
Enter the signature text that will follow the voicemail message notification. The maximum message length is 250 characters.
Step 6 Check the box to send voice messages as .wav file attachments to email notification messages.
Step 7 Check the box to enable cascading notifications.
Step 8 Enter the number of seconds after which a call is considered failed. The range is 12 to 96.
Step 9 Choose a restriction table name from the drop-down menu. See Configuring Restriction Tables.
Step 10 Click Apply to save your settings.
Enabling Subscriber Notification
Use this procedure to enable or disable notification for selected subscribers.
Step 1 Choose
Voice Mail
>
Message Notification
>
Subscriber Notification Management
.
Step 2 If the subscribers for which you want to configure notification are not listed, click
Find
and enter the User or Group ID. Use * for wildcard searching.
Or
Step 3 If the subscribers are listed, check the box next to their user or group ID and click
Enable Notification
or
Disable Notification
. The User Profile window appears with the Notification Tab active.
Step 4 A list of notification devices is displayed. Click the box next to specific devices to enable them. To configure a notification device, see Configuring Notification Devices.
Note The check boxes are not enabled if notification has been disabled on a system-wide basis. See Notification Administration.
Configuring Notification Devices
Use this procedure to configure a specific notification device.
Step 1 Choose
Voice Mail
>
Message Notification
>
Subscriber Notification Management
and click the user’s name in the list of users.
Step 2 In the Notification Device window, click the name of the device that you want to configure.
Step 3 Enter data into the following fields. The fields shown depend on the type of device that you have selected.
-
Device phone number
-
Extra digits (such as access codes)
-
To: (Email address)—Enter the email address to which to send notifications.
-
Text for pager/text for email—Enter the text to display on the pager or in the email when the notification is sent.
Note
: Special characters, including the “?,” are not allowed.
-
If the ability to send a copy of the voice-mail message as an email attachment is enabled system-wide (see Notification Administration), you can check the box to allow this feature for the user.
-
Notification preferences—Choose one of the following from the drop-down menu:
–
Urgent Messages
—Notifications are only sent for voice-mail messages marked “urgent” by the sender.
– All Messages—Notifications are sent for all voice-mail messages.
Note
: If you select “All,” but the system-wide notification preference is “Urgent,” you are not allowed to select “All” for an individual user. See Notification Administration.
Step 4 Click
Apply
to save your data.
Setting Up the Notification Schedule
When configuring a specific notification device, a calendar with the days of the week and the time, in half-hour increments, is shown.
Configure the following features in this window:
Select Notification Manually
Use this procedure to manually select notification dates and times.
Step 1 Choose
Voice Mail
>
Message Notification
>
Subscriber Notification Management
and click the user’s name in the list of users.
Step 2 Click on a name in the User/Group ID field. The User Profile window appears.
Step 3 Check the boxes under the day and time. A checked box indicates a time period when notifications will be sent to the user.
Step 4 Set Cascade options—Set your cascade settings to notify specified recipients after any specified time.
Step 5 Click
Apply
to save your changes.
Set Notifications for a Day
Use this procedure to quickly set notifications for an entire day.
Step 1 In the Quick Add box, select the day, start time, and end time.
Step 2 Click
Add
.
Timesaver To copy a day’s notification schedule, select the day to copy in the drop-down list, then click Copy.
Step 3 Click
Apply
to save your changes.