The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For security purposes, access to the web pages for the device is disabled by default. This prevents access to the web pages that are described in this chapter and to the Self Care Portal.
Step 1 | Use one of
these methods to obtain the IP address of
the device:
|
Step 2 | Open a web browser and enter the following URL, where <IP_address>
is the IP address of the device:
http://<IP_address> The web page for the device includes these topics:
|
The Device Information area on the device web page includes device settings and related information.
Item |
Description |
---|---|
Ethernet Network State |
Ethernet Network State |
Wifi Network State |
Wifi Network State |
MAC Address |
Ethernet MAC Address |
WLAN MAC Address |
IP address for Wi-Fi connection |
Host Name |
Unique, fixed name that is automatically assigned to the device based on its MAC address |
Phone DN |
Directory number that is assigned to the device |
Version |
Identifier of the firmware running on the device |
Hardware Revision |
Revision value of the device hardware |
Serial Number |
Unique serial number of the device |
Model Number |
Model number of the device |
Message Waiting |
Indicates whether a voice message is waiting on the primary line for the device. |
UDI |
Provides the following Cisco Unique Device Identifier (UDI) information about the device: |
Time |
Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the device belongs |
Time Zone |
Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which the device belongs |
Date |
Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the device belongs |
The Network Setup area on the device web page provides network setup information and information about other settings. The following table describes these items.
You can view and set many of these items from the Settings application on the device.
Item |
Description |
---|---|
Wifi Information |
|
Wifi DHCP Server |
IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the device obtains its Wifi IP address. |
Wifi MAC Address |
Wifi Media Access Control (MAC) address of the device. |
Wifi Host Name |
Hostname that the DHCP server assigned to the device. |
Wifi Domain Name |
Name of the Domain Name System (DNS) domain in which the device resides. |
Wifi IP Address |
Internet Protocol (IP) address of the device. |
Wifi SubNet Mask |
Subnet Mask used by the device. |
Wifi Default Router |
Default router used by the device. |
Wifi DNS Server 1 |
Primary Domain Name System (DNS) server used by the device. |
Wifi DNS Server 2 |
Optional backup DNS server used by the device. |
Wifi EAP Authentication |
Indicates EAP authentication setting |
Wifi SSID |
Indicates the current wifi SSID |
Wifi Security Mode |
Indicates the current wifi security mode |
Wifi 80211 Mode |
Indicates the current wifi 80211 mode |
Ethernet Information |
|
Ethernet DHCP Server |
IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the device obtains its IP address. |
Ethernet MAC Address |
Media Access Control (MAC) address of the device. |
Ethernet Host Name |
Hostname that the DHCP server assigned to the device. |
Ethernet Domain Name |
Name of the Domain Name System (DNS) domain in which the device resides. |
Ethernet IP Address |
Internet Protocol (IP) address of the device. |
Ethernet SubNet Mask |
Subnet Mask used by the device. |
Ethernet DNS Server 1 |
Primary Domain Name System (DNS) server used by the device. |
Ethernet DNS Server 2 |
Optional backup DNS server used by the device. |
Operational VLAN ID |
Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the device is a member. |
Admin. VLAN ID |
Auxiliary VLAN in which the device is a member. |
PC VLAN |
VLAN that is used to identify and remove 802.1P/Q tags from packets sent to the PC. |
SW Port Speed |
Speed and duplex of the switch port, where: |
PC Port Speed |
Speed and duplex of the switch port, where: |
IPv6 Information |
|
IP Addressing Mode |
Indicates IP addressing mode. |
IP Preference Mode Control |
Indicates IP preference mode. |
IPv6 Auto Configuration |
Indicates if IPv6 auto configuration is enabled or disabled. |
Duplicate Address Detection |
Indicates if duplicate address detection is enabled or disabled. |
Accept Redirect Messages |
Indicates if accepting redirect messages is enabled or disabled. |
Reply Multicast Echo Request |
Indicates if replying to multicast echo requests is enabled or disabled. |
IPv6 Address |
Internet Protocol version 6 (IPv6) address of the phone. |
IPv6 Prefix Length |
Indicates IPv6 prefix length. |
IPv6 Default Router |
Indicates default router. |
IPv6 DNS Server 1 |
Primary DNS server used by the device. |
IPv6 DNS Server 2 |
optional backup DNS server used by the device |
IPv6 Alternate TFTP |
Indicates whether the device is using an alternative TFTP server. |
IPv6 TFTP Server 1 |
Primary Trivial File Transfer Protocol (TFTP) server used by the device. |
IPv6 TFTP Server 2 |
Backup Trivial File Transfer Protocol (TFTP) server used by the device. |
CUCM Configuration |
|
CUCM Server 1-5 |
Hostnames or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the device can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
An item may also include the Survivable Remote Site Telephony (SRST) designation, which identifies an SRST router that is capable of providing Cisco Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable. The SRST Cisco Unified Communications Manager always appears last in the list of servers, even if it is active. You configure the SRST router address in the Device Pool window in Cisco Unified Communications Manager Administration. |
Information URL |
This feature is not supported on Cisco DX Series devices. |
Directories URL |
This feature is not supported on Cisco DX Series devices. |
Messages URL |
This feature is not supported on Cisco DX Series devices. |
Services URL |
This feature is not supported on Cisco DX Series devices. |
Forwarding Delay |
The time that is spent in the listening and learning state. |
Idle URL |
This feature is not supported on Cisco DX Series devices. |
Idle URL time |
This feature is not supported on Cisco DX Series devices. |
Proxy Server URL |
This feature is not supported on Cisco DX Series devices. |
Authentication URL |
This feature is not supported on Cisco DX Series devices. |
TFTP Server 1 |
Primary Trivial File Transfer Protocol (TFTP) server used by the device. |
TFTP Server 2 |
Backup Trivial File Transfer Protocol (TFTP) server used by the device. |
Alternate TFTP |
Indicates whether the device is using an alternative TFTP server. |
User Locale |
User locale that is associated with the device user. Identifies a set of detailed information to support users, including language, font, date, and time formatting, and alphanumeric keyboard text information. |
Network Locale |
Network locale that is associated with the device user. Identifies a set of detailed information to support the device in a specific location, including definitions of the tones and cadences that the device uses. |
User Locale Version |
Version of the user locale that is loaded on the device. |
Network Locale Version |
Version of the network locale that is loaded on the device. |
PC Port Disabled |
Indicates whether the PC port on the device is enabled or disabled. |
GARP Enabled |
Indicates whether the device learns MAC addresses from Gratuitous ARP responses. |
Video Capability Enabled |
Indicates whether the device can participate in video calls. |
Voice Vlan Access Enabled |
Indicates whether the device allows a device attached to the PC port to access the Voice VLAN. |
Auto Select Line |
Indicates whether auto select line is enabled for the device. |
Dscp For Call Control |
DSCP IP classification for call control signaling. |
Dscp For Setup. |
DSCP IP classification for the device configuration transfer. |
Dscp For Services |
DSCP IP classification for the device-based services. |
Security Mode |
The security mode that is set for the device. |
Web Access |
Indicates whether web access is enabled (Yes) or disabled (No) for the device. |
Span PC Port |
Indicates whether the device will forward packets that are transmitted and received on the network port to the access port. |
CDP on PC Port |
Indicates whether CDP is supported on the PC port (default is enabled). When CDP is disabled in Cisco Unified Communications Manager, a warning is displayed, indicating that disabling CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown in the Settings application. |
CDP on SW Port |
Indicates whether CDP is supported on the switch port (default is enabled). Enable CDP on the switch port for VLAN assignment for the device, power negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the device is connected to a Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP is disabled on the switch port only if the device is connected to a non-Cisco switch. The current PC and switch port CDP values are shown in the Settings application. |
LLDP-MED SW Port |
Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port. |
LLDP PC Port |
Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port. |
LLDP Power Priority |
|
LLDP Asset ID |
Identifies the asset ID that is assigned to the device for inventory management. |
Switch Port Remote Configuration |
Allows the administrator to configure the speed and function of the device table port remotely by using Cisco Unified Communications Manager Administration. |
PC Port Remote Configuration |
Allows the administrator to configure the speed and function of the device table port remotely by using Cisco Unified Communications Manager Administration. |
The Security Information area on the device web page includes information about the CTL and ITL files, and 802.1X authentication.
Item | Description |
---|---|
Signaling Security Mode | Indicates signaling security mode. |
LSC | Indicates whether LSC is installed on the device. |
CAPF Server (IPv4) | Indicates CAPF server address for IPv4 |
CAPF Server (IPv6) | Indicates CAPF server address for IPv6 |
CAPF Port | Indicates CAPF port |
CTL File | |
CTL Signature | Displays CTL signature |
CUCM Server/TFTP Server | Indicates CUCM/TFTP server addresses |
Application Server | Indicates application server |
CAPF Server | Indicates CAPF server |
ITL File | |
ITL Signature | Displays ITL signature |
CAPF Server | Indicates CAPF server |
TVS | Indicates TVS addresses |
CUCM Server/TFTP Server | Indicates CUCM/TFTP server addresses |
Configuration File | Indicates whether ITL configuration file is installed on the device |
802.1X Authentication | |
Device Authentication | Indicates whether 802.1X device authentication is enabled. |
Transaction Status | Indicates whether 802.1X transaction status is enabled. |
Protocol | Indicates 802.1X protocol. |
Device ID | Displays device ID. |
The following Ethernet statistics hyperlinks on the device web page provide information about network traffic. To display a network statistics area, access the device web page.
Ethernet Information: Provides information about Ethernet traffic. The first table describes the items in this area.
Access area: Provides information about network traffic to and from the device. The second table describes the items in this area.
Network area: Provides information about network traffic to and from the device. The second table describes the items in this area.
Item |
Description |
---|---|
Tx Frames |
Total number of packets transmitted by the device |
Tx broadcast |
Total number of broadcast packets transmitted by the device |
Tx multicast |
Total number of multicast packets transmitted by the device |
Tx unicast |
Total number of unicast packets transmitted by the device |
Rx Frames |
Total number of packets received by the device |
Rx broadcast |
Total number of broadcast packets received by the device |
Rx multicast |
Total number of multicast packets received by the device |
Rx unicast |
Total number of unicast packets received by the device |
Rx PacketNoDes |
Total number of shed packets caused by no Direct Memory Access (DMA) descriptor |
Item |
Description |
---|---|
Rx totalPkt |
Total number of packets received by the device |
Rx crcErr |
Total number of packets received with CRC failed |
Rx alignErr |
Total number of packets received between 64 and 1522 bytes in length with a bad Frame Check Sequence (FCS) |
Rx multicast |
Total number of multicast packets received by the device |
Rx broadcast |
Total number of broadcast packets received by the device |
Rx unicast |
Total number of unicast packets received by the device |
Rx shortErr |
Total number of FCS error packets or Align error packets received that are less than 64 bytes in size |
Rx shortGood |
Total number of good packets received that are less than 64 bytes size |
Rx longGood |
Total number of good packets received that are greater than 1522 bytes in size |
Rx longErr |
Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size |
Rx size64 |
Total number of packets received, including bad packets, that are between 0 and 64 bytes in size |
Rx size65to127 |
Total number of packets received, including bad packets, that are between 65 and 127 bytes in size |
Rx size128to255 |
Total number of packets received, including bad packets, that are between 128 and 255 bytes in size |
Rx size256to511 |
Total number of packets received, including bad packets, that are between 256 and 511 bytes in size |
Rx size512to1023 |
Total number of packets received, including bad packets, that are between 512 and 1023 bytes in size |
Rx size1024to1518 |
Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size |
Rx tokenDrop |
Total number of packets dropped due to lack of resources (for example, FIFO overflow) |
Tx excessDefer |
Total number of packets delayed from transmitting due to medium being busy |
Tx lateCollision |
Number of times that collisions occurred later than 512 bit times after the start of packet transmission |
Tx totalGoodPkt |
Total number of good packets (multicast, broadcast, and unicast) received by the device |
Tx Collisions |
Total number of collisions that occurred while a packet was being transmitted |
Tx excessLength |
Total number of packets not transmitted because the packet experienced 16 transmission attempts |
Tx broadcast |
Total number of broadcast packets transmitted by the device |
Tx multicast |
Total number of multicast packets transmitted by the device |
LLDP FramesOutTotal |
Total number of LLDP frames sent out from the device |
LLDP AgeoutsTotal |
Total number of LLDP frames that have been timed out in cache |
LLDP FramesDiscardedTotal |
Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out-of-range string length |
LLDP FramesInErrorsTotal |
Total number of LLDP frames received with one or more detectable errors |
LLDP FramesInTotal |
Total number of LLDP frames received on the device |
LLDP TLVDiscardedTotal |
Total number of LLDP TLVs that are discarded |
LLDP TLVUnrecognizedTotal |
Total number of LLDP TLVs that are not recognized on the device |
CDP Neighbor Device ID |
Identifier of a device connected to this port discovered by CDP |
CDP Neighbor IP Address |
IP address of the neighbor device discovered by CDP |
CDP Neighbor Port |
Neighbor device port to which the device is connected discovered by CDP |
LLDP Neighbor Device ID |
Identifier of a device connected to this port discovered by LLDP |
LLDP Neighbor IP Address |
IP address of the neighbor device discovered by LLDP |
LLDP Neighbor Port |
Neighbor device port to which the device is connected discovered by LLDP |
Port Information |
Speed and duplex information |
Item | Description |
---|---|
AP Name | Provides the current access point name. |
MAC Address | Provides the MAC address of the access point. |
Current Channel | The latest channel where this AP was observed. |
Last RSSI | The latest RSSI in which this AP was observed. |
Beacon Interval | Number of time units between beacons. A time unit is 1.024 ms. |
Min Rate | Minimum data rate that the AP requires. |
Max Rate | Maximum data rate that the AP requires. |
WMM Supported | Support for Wi-Fi multimedia extensions. |
UAPSD Supported | The AP supports Unscheduled Automatic Power Save Delivery. May only be available if WMM is supported. This feature is critical for talk time and for achieving maximum call density. |
Noise | Indicates the current noise level. |
Load | Indicates the current load. |
Quality | Indicates voice quality. |
Item | Description |
---|---|
NetDevice Stats | |
Tx bytes | Total number of bytes that the device transmits. |
Rx Bytes | Total number of bytes that the device receives. |
Tx Packets | Total number of packets that the device transmits. |
Rx Packets | Total number of packets that the device receives. |
Tx Packets Dropped | Total number of transmitted packets that the device dropped. |
Rx Packets Dropped | Total number of received packets that the device dropped. |
Tx Packets Error | Total number of transmitted error packets. |
Rx Packets Error | Total number of received error packets. |
Firmware Stats | |
Multicast Tx Frames | Total number of multicast packets that the device transmitted. |
Failed | Transmission of packet failed. |
Retry | Counter of total retries. |
Multiple Retry | Transmission of packet required two or more retries before success. |
Frame Dup | Number of duplicate packets received by the device. |
Rts Success | A corresponding CTS was received. |
Rts Failure | A corresponding CTS was not received. |
Ack Failure | AP did not acknowledge a transmission. |
Rx Frag | Number of fragmented packets that the device received. |
Multicast Rx Frame | Number of multicast packets that the device received. |
FCS Error | Increments when a Frame Checksum (FCS) error is detected in a received MPDU. |
Tx Frames | Number of packets that the device sent. |
Roaming Stats | |
current/total | Current roaming time/total roaming time in ms. |
The following device log hyperlinks on the device web page provide information you can use to help monitor and troubleshoot the device. To access a device log area, access the device web page.
Console Logs: Includes hyperlinks to individual log files. The console log files include the current syslog, archived logs from the inactive load, logs from the last reboot, archived logs for the current load, and compressed collections of logs that the Problem Report Tool generates.
Core Dumps: Includes hyperlinks to individual dump files. The core dumps (tombstone_xx) include data from application crashes. The ANR file (traces.txt) includes data for applications that the device determines are not responding and the user chooses to terminate the application.
Status Messages: Includes up to the 50 most recent status messages that the device has generated since it was last powered up. You can also see this information from the Status Messages screen on the device.
Debug Display: Includes debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.
The device streams information when it is on a call or is running a service that sends or receives audio or data.
The streaming statistics areas on the device web page provide information about the streams.
To display a Streaming Statistics area, access the device web page, and then click a Stream hyperlink.
The following table describes the items in the Streaming Statistics areas.
Item |
Description |
---|---|
Remote Address |
IP address and UDP port of the destination of the stream. |
Local Address |
IP address and UDP port of the device. |
Start Time |
Internal time stamp that indicates when Cisco Unified Communications Manager requested that the device start transmitting packets. |
Stream Status |
Indication of whether streaming is active or not. |
Host Name |
Unique, fixed name that is automatically assigned to the device based on its MAC address. |
Sender Packets |
Total number of RTP data packets that are transmitted by the device since starting this connection. The value is 0 if the connection is set to Receive Only. |
Sender Octets |
Total number of payload octets that are transmitted in RTP data packets by the device since starting this connection. The value is 0 if the connection is set to Receive Only. |
Sender Codec |
Type of audio encoding that is used for the transmitted stream. |
Sender Reports Sent (see note) |
Number of times that the RTCP Sender Report has been sent. |
Sender Report Time Sent (see note) |
Internal time stamp indication when the last RTCP Sender Report was sent. |
Receiver Lost Packets |
Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets received, where the number of received packets includes any that are late or duplicate. The value displays as 0 if the connection was set to Send Only. |
Avg Jitter |
Estimate of mean deviation of the RTP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if the connection was set to Send Only. |
Receiver Codec |
Type of audio encoding that is used for the received stream. |
Receiver Reports Sent (see note) |
Number of times the RTCP Receiver Reports have been sent. |
Receiver Report Time Sent (see note) |
Internal time stamp indication when a RTCP Receiver Report was sent. |
Receiver Packets |
Total number of RTP data packets received by the device since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to Send Only. |
Receiver Octets |
Total number of payload octets received in RTP data packets by the device since starting reception on the connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to Send Only. |
Cumulative Conceal Ratio |
Total number of concealment frames divided by total number of speech frames received from start of the voice stream. |
Interval Conceal Ratio |
Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If voice activity detection (VAD) is in use, a longer interval might be required to accumulate 3 seconds of active speech. |
Max Conceal Ratio |
Highest interval concealment ratio from start of the voice stream. |
Conceal Secs |
Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). |
Severely Conceal Secs |
Number of seconds that have more than five percent concealment events (lost frames) from the start of the voice stream. |
Latency (see note) |
Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. |
Max Jitter |
Maximum value of instantaneous jitter, in milliseconds. |
Sender Size |
RTP packet size, in milliseconds, for the transmitted stream. |
Sender Reports Received (see note) |
Number of times RTCP Sender Reports have been received. |
Sender Report Time Received (see note) |
Last time at which an RTCP Sender Report was received. |
Receiver Size |
RTP packet size, in milliseconds, for the received stream. |
Receiver Discarded |
RTP packets received from network but discarded from jitter buffers. |
Receiver Reports Received (see note) |
Number of times RTCP Receiver Reports have been received. |
Receiver Report Time Received (see note) |
Last time at which an RTCP Receiver Report was received. |
Receiver Encrypted |
Indicates if the receiver stream is encrypted. |
Sender Encrypted |
Indicates if the sender stream is encrypted. |
Sender Frames |
Number of video frames that by the device transmitted since the video stream opened. |
Sender Partial Frames |
Number of P-frames that the device sent since the video stream opened. |
Sender IFrames |
Number of I-frames that the device sent since the video stream opened. |
Sender Frame Rate |
Rate at which video frames are transmitted (in frames per second). |
Sender Bandwidth |
Bandwidth of the transmitted video steam in kbps (kilo bits per second). |
Sender Resolution |
Resolution of the video stream that the device transmits. |
Receiver Frames |
Number of video frames that the device received since the video stream opened. |
Receiver Partial Frames |
Number of P-frames that the device received since the video stream opened. |
Receiver IFrames |
Number of I-frames that the device received since the video stream opened. |
Receiver IFrames Req |
Number of IDR requests that the device sent to the remote endpoint since the video stream opened. |
Receiver Frame Rate |
Rate at which video frames are received (in frames per second). |
Receiver Frames Lost |
Number of frames lost that the video decoder reported since the video stream opened. |
Receiver Frames Errors |
Number of errors that the video decoder reported since the video stream opened. |
Receiver Bandwidth |
Bandwidth of the received video steam in kbps (kilo bits per second). |
Receiver Resolution |
Resolution of the video stream that the phone received from the remote endpoint. |
Domain Name |
Indicates the domain name. |
Sender Joins |
Number of times the device has started transmitting a stream |
Receiver Joins |
Number of times the device has started receiving a stream |
Byes |
Number of times the device has stopped transmitting a stream |
Sender Start Time |
Time stamp that indicates when the first RTP packet is sent to the network. |
Receiver Start Time |
Time stamp that indicates when the first RTP packet is received from the network. |
Sender DSCP |
DSCP value for sender SIP signaling packets |
Receiver DSCP |
DSCP value for receiver SIP signaling packets |
Sender RTCP DSCP |
DSCP value for sender RTP packets |
Receiver RTCP DSCP |
DSCP value for sender RTP packets |
Is Video |
Indicates a video call. |
Is Presentation |
Indicates a presentation call. |
Sender Active |
Indicates the sender is active. |
Receiver Active |
Indicates the receiver is active. |
Note | When the RTP Control Protocol is disabled, no data is generated for this field and therefore it displays as 0. |