Receive an Inbound Call in Cisco Webex Contact Center for Zendesk
Procedure
Step 1 |
From the toolbar, click the Cisco Webex Contact Center icon. |
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Step 2 |
In the client screen, sign in using your credentials. |
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Step 3 |
When an incoming call is assigned, your agent state in the client changes to Ringing. The application searches the user records based on the incoming ANI or phone number and depending on the search results, it does the following:
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Step 4 |
After the call is disconnected, select a Wrap-Up reason from the drop-down list.
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Step 5 |
To see the call information log, click any entry in the incident list. The following details appear:
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