Cisco Packaged Contact Center Enterprise Product Specifications Release 9.0(x)
Appendix B: Supported Phones
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Appendix B: Supported Phones

Appendix B: Supported Phones

The table below shows the phones that are supported by Packaged Contact Center Enterprise 9.0(x). Support is for both CTI OS and Finesse unless otherwise noted. All phones listed here support BIB and must be configured as SIP. Video option is not supported.

Phone Notes
99xx series

Finesse supports 99xx series phones when the phone is configured for a single line only.

CTI OS supports 9951 and 9971.

Multiple lines are not supported.

Silent Monitoring is not supported

All phones in the system need to be configured with Max Calls = 2; busy trigger = 1.

89xx series

Finesse supports 89xx series phones when the phone is configured for a single line only.

CTI OS supports 8941, 8945, and 8961.

Multiple lines are not supported.

Silent Monitoring is not supported

All phones in the system need to be configured with Max Calls = 2; busy trigger = 1.

88xx series

8841, 8851, and 8861 are supported.

797x series

7975 is supported.

796x series

7961, 7962, and 7965 are supported.

794x series

7941, 7942, and 7945 are supported.

78xx series

7821, 7841, and 7861 are supported.

69xx series

6921, 6941, 6961, and 6945 are supported.

Cisco IP Communicator

Version 8.6(x) is supported.

Jabber for Windows 9.2

Finesse supports voice media termination. Video is not supported.

CTI OS does not support Jabber at this time.