- Caveats PCCE Release 12.5(2)
- Cisco Unified Contact Center Domain Manager PCCE Release 12.5(2)
- Cisco Unified Contact Center Management Portal PCCE Release 12.5(2)
- Cisco Enterprise Chat and Email PCCE Release 12.5(2)
- Cisco Unified Customer Voice Portal PCCE Release 12.5(2)
- Cisco Finesse PCCE Release 12.5(2)
- Packaged Contact Center Enterprise Release 12.5(2)
- New Features
- Updated Features
- Important Notes
- Deprecated Features
- Removed and Unsupported Features
- Third Party Software Impacts
New Features
Dual Platform Support
Contact Center Enterprise (CCE) components supports the following platforms:
Microsoft Windows Server 2016 and Microsoft SQL Server 2017
Microsoft Windows Server 2019 and Microsoft SQL Server 2019
Note | The cross combination of platforms is not supported. For example, Windows Server 2016 with SQL Server 2019 or Windows Server 2019 with SQL Server 2017 is not supported. |
For more information, see the Install Microsoft Windows Server section in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html
HTTP Strict Transport Security Support for Packaged CCE Web Applications
In this release, the Packaged CCE web applications such as Diagnostic Portico, CCE Administration, and Websetup will support HTTP Strict Transport Security (HSTS). The Packaged CCE web applications will use the HSTS header to instruct the browsers to use only the HTTPS connections.
The Internet Script Editor (ISE) will use the HTTPS connection to communicate with the Administration and Data Server.
The interface to download the ISE client from the Administration and Data Server will happen only over the HTTPS connection and any attempt to download using an HTTP connection will be forbidden.
The following additional security hardening measures are added on the ISE installer location:
Disabled directory and wildcard listing.
Disabled anonymous authentication, and enabled basic or windows authentication.
Disabled the following unused HTTP methods: PUT, POST, and DELETE.
For more information, see the Internet Script Editor section in the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-user-guide-list.html.
Updated Features
The following are the updated features available for each Contact Center Enterprise solution in Release 12.5(2).
Diagnostic Framework Portico
The Unified ICM/Unified CCE Diagnostic Framework Portico has moved to form-based authentication for login. It has a new login page, an option to log out, and a 30 minute session timeout.
Note | The GetMenu URL is now deprecated. |
Note | For more information, see Diagnostic Toolssection in the Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-and-configuration-guides-list.html |
Important Notes
- Features Included in this Release
- OpenJDK Java Runtime Environment Update
- Tomcat Upgrade
- Cloud Connect Update
- 24 Character Hostname Support for ICM nodes
Features Included in this Release
This release includes all features that are part of the 12.5(1) and 12.5(1) ES releases except 12.5(1) ES147. To view the Release Notes for 12.5(1), see Release Notes for Cisco Packaged Contact Center Enterprise.
OpenJDK Java Runtime Environment Update
12.5(2) MR installs OpenLogic's OpenJDK JRE as the runtime support for all the CCE Java applications. If you uninstall CCE 12.5(2) MR, the applications will use the following JRE versions:
OpenJDK JRE that was installed on 12.5(1a) base installer or 12.5(1) ES55 and above.
Or
Oracle JRE that was installed on 12.5(1).
Before you install or upgrade to 12.5(2), make sure to export the certificates of all the components. For more information, see the Certificate management requirements section in the Cisco Packaged Contact Center Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html.
Tomcat Upgrade
In ICM 12.5(2), Tomcat is upgraded from 9.0.44 to 9.0.62.
Cloud Connect Update
Starting release 12.5(2), Cloud Connect 12.5(1) is not supported. If you are using Cloud Connect 12.5(1) in your deployment and you want to upgrade to ICM 12.5(2), make sure that you upgrade to Cloud Connect 12.6.
24 Character Hostname Support for ICM nodes
CCE hostname (Router, Logger, AW/AW-HDS/AW-HDS-DD, PG) can now be configured up to a maximum of 24 characters.
For more information, see Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html
Deprecated Features
Deprecated features are fully supported. However, there is no additional development for deprecated features. These features may be scheduled to be removed in a future release. Plan to transition to the designated replacement feature. If you are implementing a new deployment, use the replacement technology rather than the deprecated feature.
Table 1. Deprecated Features/Solution
Deprecated Feature | Announced in Release | Replacement | Notes |
---|---|---|---|
UCC Enterprise Gateway PG (Parent PG in Parent-Child deployments) | 12.5(1) | None | None |
Integrity Check Tool | 12.0(1) | None | None |
External Script Validation | 12.0(1) | None | None |
Translation Route Wizard | 12.0(1) | Translation Route Explorer | None |
MIB Objects: cccaDistAwWebViewEnabled cccaDistAwWebViewServerName cccaSupportToolsURL cccaDialerCallAttemptsPerSec | 11.6(1) | None | None |
Generic PG | 11.5(1) | Agent PG and VRU PG | None |
"Sprawler" deployment | 10.0(1) | A Packaged CCE deployment | A "Sprawler" was a Progger with an Administration & Data Server on a single box. It was used for lab deployments. |
Cisco Hosted Collaboration Solution for Contact Center (HCS-CC) | 12.5(2) | Unified CCE / Packaged CCE / Webex CCE | None |
Removed and Unsupported Features
The features listed in the following table are no longer available.
Table 2. Removed and Unsupported Features
Feature | Effective from Release | Replacement | ||
---|---|---|---|---|
Internet Explorer 11 | 12.5(2) | Edge Chromium (Microsoft Edge v79 and later) | ||
Avaya Aura Contact Center (AACC - formerly Symposium) PG | 12.5(2) | Migrate to Contact Center Enterprise or Webex CCE. | ||
ECSPIM/Avaya (Definity) PG using CVLAN interface | 12.5(2) | TAESPIM/Avaya (Definity) PG using TSAPI interface | ||
Customer Journey Analyzer for Business Metrics (Trials) | 12.5(2) | None
|
Third Party Software Impacts
Other Software Upgrades
The following softwares are upgraded in this release:
JRE—Upgraded to 1.8 (32 bit), Update 332.
Perl—Upgraded to version 5.32.1.
Apache Tomcat—Upgraded to version 9.0.62.
OpenSSL—Upgraded to version openssl-1.1.1m.
Apache Struts—Upgraded to version 2.5.30.
Jackson—Upgraded to version 2.13.2.
Spring—Upgraded to version 5.2.20.
Hibernate—Upgraded to version 5.6.7.
Log4J—Upgraded to version 2.17.2.
Xerces—Upgraded to version 2.12.2.
Xstream—Upgraded to version 1.4.19.