Call Summary Count Per Campaign Real Time
The Call Summary Count per Campaign Real Time report displays the status of each query rule within a campaign, the current status of all campaign records, and the currently valid campaign dialing times.
Views: This report has three views, Summary of Call Counts Per Campaign Real Time Report, Valid Campaign Dialing Times Real Time Report, and Call Summary Count per Campaign Real Time.
Query: This report data is built from an Anonymous Block query.
Value List: Campaigns
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Campaign
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Campaign_Query_Rule_Real_Time
Current Fields in the Call Summary Count Per Campaign Real Time View
Current fields are those fields that appear by default in a report generated from the stock template. You can change them. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
Columns (Fields) |
Description |
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
Total Records |
The total number of records. Derived from: Campaign_Query_Rule_Real_Time.TotalCount |
Available |
The number of available records. Derived from: Campaign_Query_Rule_Real_Time. TotalCount-Campaign_Query_Rule_Real_Time. FutureUseInt1-Campaign_Query_Rule_Real_Time.ClosedCount |
Closed |
The number of contacts attempted. Derived from: Campaign_Query_Rule_Real_Time.ClosedCount |
Voice |
The number of calls for the day that ended in successful customer contact. Derived from: Campaign_Query_Rule_Real_Time.FutureUseInt1 |
Current Fields in the Summary of Call Counts Per Campaign Real Time Report View
Current fields are those fields that appear by default in a report generated from the stock template. You can change them. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
Columns (Fields) |
Description |
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
Attempts |
Summary total of the number of calls attempted. Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount |
Requested Personal Callback |
The number of callback contacts scheduled. Derived from: Campaign_Query_Rule_Real_Time.PersonalCallBackCount |
Requested Callback |
The number of callback contacts. Derived from: Campaign_Query_Rule_Real_Time.CallBackCount |
Voice |
The number of calls for the day that ended in successful customer contact. Derived from: Campaign_Query_Rule_Real_Time.VoiceCount |
Busy |
The number of calls that detected a busy signal. Derived from: Campaign_Query_Rule_Real_Time.BusyCount |
No Answer |
The number of calls that were not answered. Derived from: Campaign_Query_Rule_Real_Time.NoAnswerDetectCount |
No Ringback |
The number of calls that did not detect a ring back. The Calls with CallResults 4, 27 and 28 are mentioned in this column. Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount |
No Dialtone |
The number of calls that did not detect a dial tone. Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount |
Fax |
The number of calls that detected a fax. Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount |
Network IVR |
The number of calls that detected a network answering machine. Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsMachinesCount |
Answering Machine |
The number of calls that detected an answering machine. Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount |
SIT Tone |
The number of calls that detected a special information tone (SIT). Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount |
Agent Rejected |
The number of preview or callback calls that were rejected by the agent. Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount |
Agent Closed |
The number of preview or callback calls that were rejected by the agent. The agent did not call these customers. Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount |
Customer Not Home |
The number of contacts where the party answering the phone was not the customer. Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount |
Wrong Number |
The number of contacts where the party answering the phone indicated that the customer did not live there. Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount |
Canceled |
The number of calls where the dialer canceled a ringing customer call. Derived from: Campaign_Query_Rule_Real_Time.CancelledDetectCount |
Dialer Abandon |
The number of calls abandoned by the dialer. Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount |
Abandon to IVR |
The number of calls that were abandoned by the dialer and transferred to IVR, which plays a message. Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount |
Customer Abandon |
The number of calls where the customer hung up immediately after picking up the phone. Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount |
Talk Time |
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the phone today. Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount |
Wrap Up Time |
The length of time the agents spent in wrap-up work. Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount |
Current Fields in the Valid Campaign Dialing Times Real Time Report View
Current fields are those fields that appear by default in a report generated from the stock template. You can change them. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
Columns (Fields) |
Description |
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
Start Zone 1 Time |
Campaign Start Zone 1 time measured in HH:MM format. Campaign Start Zone 1 time is the start time that a customer can be phoned at Zone 1. Zone 1 time and Zone 2 time cannot overlap. Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes |
End Zone 1 Time |
Campaign End Zone 1 time measured in HH:MM format. Campaign End Zone 1 time is the time beyond which a customer can no longer be phoned at Zone 1. Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes |
Zone 1 Duration |
The total Zone 1 time. Zone 1 Duration = End Zone 1 Time-Start Zone 1 Time Derived from: Campaign.HomeDuration |
Start Zone 2 Time |
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2 time is the start time that a customer can be phoned at Zone 2. Campaign time is normalized to the customer's time zone. For example, if the campaign runs from 3 to 6 p.m. Eastern Standard time and it is past 6 p.m. on the East coast, you can still dial someone in Chicago because it is not yet 6 p.m. there. Derived from: Campaign.WorkStartHours : Campaign.WorkStartMinutes |
End Zone 2 Time |
Campaign End Zone 2 time measured n HH:MM:SS format. Campaign End Zone 2 time is the time beyond which a customer can no longer be phoned at Zone 2. Derived from: Campaign.WorkEndHours : Campaign.WorkEndMinutes |
Zone 2 Duration |
The total Zone 2 time. Zone 2 Duration = End Zone 2 Time - Start Zone 2 Time Derived from: Campaign.WorkDuration |