Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(1)
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Change History

This table lists changes made to this guide, and gives the dates those changes were made. Earliest changes appear in the bottom rows.

Change Date Link

Video Contact Center:

  • Added support for the Remote Expert Mobile deployment of Video Contact Center.

  • Added support for Remote Expert Branch deployments of Video Contact Center, including Kiosk/ Immersive

  • Remote Expert Mobile Basic deployment was renamed to Video Contact Center with Jabber Guest throughout guide.

June 2015

Optional Features That Can Be Installed on Separate Servers

Features Supported with Restrictions

Video Contact Center Components

Endpoints for Agents and Callers

Added the following capacity limit information:

  • Unique Queues for all Agents in a Supervisor's Teams

  • Administrators

  • Media Classes

  • Media Routing Domains

  • Agent Trace

June 2015

Packaged CCE Component Capacity

Updated endpoint support to add Jabber for VXME 9.7 and higher and remove 7911 support.

June 2015

Endpoints for Agents and Callers

Gateway support changes:

  • Added support for 44xx (4321, 4331, 4351) and 43xx (4331, 4351) gateways.

  • Removed IOS 15.1(4)M7 from the list of supported ISO software versions.

  • Added IOS 15.4(3)M2 to the list of supported ISO software versions.

June 2015


Added clarification that third-party certificates are not supported for Windows-based components.

June 2015

Options and Features Not Currently Supported

Updated information about SIP Dialer support of Cisco UBE SIP trunk egress.

June 2015

Cisco Unified Border Element with Outbound Option SIP Dialer

Added Extension Mobility to list of supported features available on host servers.

December 2014

Integrated Options and Features Available on Host Servers

Updated Video Contact Center caller endpoint support and feature restrictions.

December 2014

Features Supported with Restrictions

Endpoints for Agents and Callers

Updated gateway and gateway sizing information.

December 2014


Gateway Sizing

Updated Cisco Unified Border Element (Cisco UBE) information in several topics.

Moved Cisco UBE configuration for Outbound Option out of the Outbound Option Capacity topic and into the Cisco Packaged Contact Center Enterprise Features Guide chapter for Outbound Option.

December 2014

Outbound Option Capacity

Cisco Unified Border Element

Cisco Unified Border Element with Outbound Option SIP Dialer

Added the maximum number of monitored devices that can be associated with the pguser.

December 2014

Packaged CCE Component Capacity

Updated protocol support.

October 2014

Features Supported with Restrictions

Added support for Video Contact Center feature.

October 2014

Updates throughout guide

Added Java to software listing.

July 2014

Third-Party Software

Updated phone support information.

July 2014

Endpoints for Agents and Callers

Initial release of document for release 10.5(1)


Cisco Packaged CCE deployments are supported on Cisco UCS B-Series blade servers.

Software Licenses

Hardware Requirements

UCS B Series Platform and Hardware Requirements

UCS B Series LAN Requirements


Silent Monitoring

Virtualization for Packaged CCE

MR PG accommodates up to four PIMs:

  • One Outbound PIM

  • One Multichannel PIM for SocialMiner

  • One Multichannel PIM for E-Mail Interaction Manager/Web Interaction Manager

  • One Multichannel PIM for a third-party multichannel application

Peripheral Gateways

Increased system capacity for the following items:

  • Concurrent active agent limit for Outbound and Multichannel

  • Attributes per precision queue

  • Active call types

Packaged CCE Component Capacity

About This Guide

This guide lists the configuration and capacity boundaries of Cisco Packaged Contact Center Enterprise (Packaged CCE)—a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to configuration and capacity rules. It is mandatory to follow all requirements stated in this document.

This guide specifies all supported configurations and versions for the current release of Cisco Packaged Unified Center Enterprise. The information in this guide supersedes compatibility information in any other Packaged CCE documentation. If a configuration or version is not stated, that configuration or version is not supported.

Attention: These specifications are for the most current Maintenance Release of Packaged CCE. This document assumes that you are installing—or upgrading to—the latest Maintenance Release.


This document is prepared for system engineers and partners.

Organization of This Guide

This guide is organized as follows:

Chapter 1 Introduction: an overview of the Packaged CCE solution, its components, and its supported features.
Chapter 2 System Requirements and Server Configuration: hardware and software requirements, fault tolerance, and network configuration.
Chapter 3 Configuration Limits: configuration limits and capacity.
Chapter 4 Features and Functions, in alpha order, from Administration tools to Virtualization.

Related Documents

For information related to the CCE PAC M1 deployment, see the current design guides for Unified CCE and for Unified CVP. While this document takes precedence over—and overrides—these two guides, some elements are common:

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http:/​/​​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation as an RSS feed and delivers content directly to your desktop using a reader application. The RSS feeds are a free service.

Field Alerts and Field Notices

Cisco products may be modified or key processes may be determined to be important. These are announced through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on This tool enables you to create a profile to receive announcements by selecting all products of interest.

Log into and then access the tool at http:/​/​​cisco/​support/​notifications.html

Documentation Feedback

To provide comments about this document, send an email message to the following address: contactcenterproducts_​

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