This guide lists the
configuration and capacity boundaries of Cisco Packaged Contact Center
Enterprise (Packaged CCE)—a solution deployment for delivering Cisco Unified
Contact Center Enterprise in a virtualized environment. Packaged CCE requires
strict adherence to configuration and capacity rules. It is mandatory to follow
all requirements stated in this document.
specifies all supported configurations and versions for the current release of
Cisco Packaged Unified Center Enterprise. The information in this guide
supersedes compatibility information in any other Packaged CCE documentation.
If a configuration or version is not stated, that configuration or version is
Attention: These specifications are for the most current
Maintenance Release of Packaged CCE. This document assumes that you are
installing—or upgrading to—the latest Maintenance Release.
This document is prepared for system engineers and partners.
Organization of This Guide
This guide is organized as follows:
Introduction: an overview of the Packaged CCE solution, its components, and its supported features.
related to the CCE PAC M1 deployment, see the current design guides for Unified
CCE and for Unified CVP. While this document takes precedence over—and
overrides—these two guides, some elements are common:
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