Historical Transitional templates - Introductory templates designed for new
users. These templates are simplified versions of the All Fields templates, and
are similar to templates available in other contact center solutions.
Historical All Fields templates - Templates that provide data from all fields
in a database. These templates are most useful as a basis for creating custom
templates - Templates that provide up to the moment data for contact center
Historical Outbound templates - Templates for reporting on Outbound Option
activity. Import these templates if your deployment includes Outbound Option.
Historical Cisco SocialMiner templates - Templates for reporting on SocialMiner
activity. Import these templates if your deployment includes SocialMiner.
Intelligence Center Admin Security templates - Templates to report on Cisco
Unified Intelligence Server audit trails, permissions, and template ownership.
Web Interaction Manager (Unified WIM)
Customer Voice Portal (Unified CVP)
When downloading report template bundles, select bundles for the
version of software deployed in your contact center.
Intelligence Center, click
Reports in the left pane.
Name (XML or ZIP file) field, click
Browse to and
select the report bundle zip file, and click
report bundle for the version of software deployed in the contact center.
location where you want to save the file.
report or reports do not yet exist, you must provide the data source. From the
Source for ValueList drop-down list, select the data source used. Then
You must select a data
source for the value list only if it does not use the same data source as the
report definition. For LiveData, the Data Source for ReportDefinition should be
LiveData JMS DataSource. The Data Source for ValueList should be UCCE Realtime.
report or reports do exist, a message appears asking you if you want to replace
the existing report (which overwrites any report definition changes associated
to it). Click
Yes to All,
No to All.
Intelligence Center Administration
Sign in to the
Unified Intelligence Center Administration Console(https://<hostname>:8443/oamp).
Active Directory tab under
Configuration > Reporting Configuration.
Enter the Host Address for the
Primary Active Directory Server.
Leave the default value for
Manager Distinguished Name fields.
confirm the password with which the Manager accesses the domain controller.
Search Base, specify
the Distinguished Name of the
domain you want to search.
Attribute for User ID, select
Add at least
one domain for the UserName Identifier. Do not type the @ sign before the
Set a domain
as the default.
for all devices.
Management > Log and Trace Settings.
Select the associated
Edit Serviceability Settings screen
Syslog Settings pane, configure the Primary and
Backup Host. Click
for all devices, if used.
Management > SNMP.
SNMP and for each server add the following: