Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1)
Index
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Contents

1 - A - B - C - D - E - F - H - I - L - N - P - R - S - T - U -

Index

1

15-minute data 1

A

agent
utilization 1
Agent Historical All Fields 1
agent logout reason codes 1
predefined 1
Agent Not Ready Detail 1
agent not ready reason codes 1
Agent Queue Historical All Fields Template 1
Agent Real Time All Fields 1
Agent Skill Group Historical All Fields 1
Agent Skill Group Real Time 1
Agent State Real Time Graph 1
agent states
and skill groups 1
and tasks 1
list of 1
reporting on 1
agent task handling, reporting on 1
Agent Team Historical All Fields 1
Agent Team Real Time All Fields 1
Agent Team State Counts Real Time 1
Average Speed of Answer 1

B

Barge-in 1

C

Call Type Abandon/Answer Distribution Historical Template 1
Call Type Historical All FieldsTemplate 1
Call Type Real Time All Fields Template 1
Call Type Skill Group Historical All Fields Template 1
call type, abandons en-route to VRU 1
call type, RONA 1
custom report 1 2 3

D

data
15-minute 1
half 1
historical 1
interval 1
live 1
now 1
real time 1
To5 1
today 1
data holes
permanent data holes 1
temporary data holes 1
database tables
interval tables 1
default skill group data, agent to agent dialing 1
default skill group data, conferences 1
default skill group data, new calls 1
default skill group data, transfers 1
default skill group reporting 1

E

Emergency Assist 1

F

full-time equivalents reporting 1

H

half data (real time) 1
half-hours boundaries, impact on reporting 1
historical data 1

I

information gathering application 1
Intercept 1
interval data 1
intervals
database tables 1
IVR Ports Performance Historical Template 1

L

live data 1

N

Now data 1

P

percent utilization reporting 1
Peripheral Skill Group Historical All Fields 1
Precision Queue Abandon Answer Distribution Historical Template 1
Precision Queue Efficiency Drill Down Template 1
precision queue reporting 1
predefined Not Ready reason codes 1

R

real time and historical data, comparing records 1
real time data 1
report comparison
half-hour boundary issues 1
real time and historical reports 1
route call detail data 1

S

self-service application 1
service level 1
call type 1
precision queue 1
skill group 1
skill groups
agent activity in 1
and agent states 1
skill group agent reporting 1
supervisor action 1
Supervisor Assist 1

T

tasks
task states 1
task times 1
task types 1
termination call detail data 1
To5 data 1
trunks and trunk groups 1

U

Unified CVP applications 1
Unified IC
and 15-minute data 1