Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(x)
Tasks Common to Golden Template and Direct Installations
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Tasks Common to Golden Template and Direct Installations

Tasks Common to Golden Template and Direct Installations

Open Virtualization Files

Open Virtualization Format files define the basic structure of the VMs that are created—including the CPU, RAM, disk space, reservation for CPU, and reservation for memory.

OVA files for Packaged CCE are contained in the CCE-PAC-M1-OVA-v10x.zip file at Cisco.com.
  1. Go to http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. Click Download Software. Then select Packaged Contact Center Enterprise Virtual Machine Templates.
  2. Download and extract the file and save the OVAs to your local drive.

Mount and Unmount ISO Files

Upload ISO image to data store:

  1. Select the host in the vSphere client and click Configuration. Then click Storage in the left panel.
  2. Select the datastore that will hold the ISO file.
  3. Click Browse this datastore.
  4. Click the Upload icon and select Upload file.
  5. Browse to the location on your local drive where you saved the ISO file, and upload the ISO to the datastore.

Mount the ISO image:

  1. Right-click the VM in the vSphere client and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Check Connect at power on (Device status panel upper right).
  4. Click the Datastore ISO File radio button and then click Browse.
  5. Navigate to the data store where you uploaded the file.
  6. Select the ISO.

Unmount the ISO image:

  1. Right-click the VM in the vSphere client and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Uncheck Connect at power on (Device status panel, upper right).

Create a Virtual Machine from the OVA

Procedure
    Step 1   Select the Host in the vSphere client.
    Step 2   Choose File > Deploy OVF Template.
    Step 3   Browse to the location on your local drive where you stored the OVA. Click Open to select the file. Click Next.
    Step 4   Click Next at the OVF Template Details page.
    Step 5   Enter the virtual machine name. It cannot contain spaces or special characters. Enter a maximum of 32 characters. Click Next.
    Step 6   On the Deployment Configuration page, use the drop-down to select the appropriate configuration. Then click Next.
    Step 7   Choose a datastore on which to deploy the new virtual machine. Then click Next.

    For each datastore, the tables below describe the RAID group, the ESXi Host, and the virtual machines for the server.

    RAID configuration for the C240 M3S

    RAID Group

    VM Datastore

    ESXi Host

    Virtual Machines

    VD0

    datastore1

    A

    ESXi operating system

    Unified CCE Data Server, Side A

    VD1

    datastore2

    A

    Unified CCE Call Server, Side A

    Unified CVP Server 1A

    Unified CVP Server 2A

    Unified Intelligence Center Server pubisher

    Unified CVP OAMP Server

    Unified Communications Manager Publisher

    Unified Communications Manager Subscriber 1

    Cisco Finesse Primary

    VD0

    datastore1

    B

    ESXi operating system

    Unified CCE Data Server, Side B

    VD1

    datastore2

    B

    Unified CCE Call Server, Side B

    Unified CVP Server 1B

    Unified CVP Server 2B

    Unified Intelligence Center Server (subscriber)

    Unified Communications Manager Subscriber 2

    Unified CVP Reporting Server (optional)

    Cisco Finesse secondary

    RAID configuration for the C260 M2

    RAID Group

    VM Datastore

    ESXi Host

    Virtual Machines

    Drive Group 0

    datastore1

    A

    ESXi operating system

    Drive Group 1

    datastore2

    A

    Unified CCE Call Server, Side A

    Unified CVP Server 1A

    Unified CVP 2A

    Unified Intelligence Center Server pubisher

    Unified CVP OAMP Server

    Unified Communications Manager Publisher

    Unified Communications Manager Subscriber 1

    Cisco Finesse Primary

    Drive Group 2

    datastore3

    A

    Unified CCE Data Server, Side A

    Drive Group 0

    datastore1

    B

    ESXi operating system

    Drive Group 1

    datastore2

    B

    Unified CCE Call Server, Side B

    Unified CVP Server 1B

    Unified CVP Server 2B

    Unified Intelligence Center Server (subscriber)

    Unified Communications Manager Subscriber 2

    Unified CVP Reporting Server (optional)

    Cisco Finesse secondary

    Drive Group 2

    datastore3

    B

    Unified CCE Data Server, Side B

    Step 8   On the Disk Format page, keep the default virtual disk format: Thick provisioned Lazy Zeroed format. Click Next.
    Step 9   Confirm that the Network Mapping page is correct for the CCE Call Server and Data Server:
    1. For the Call Server and the Data Servers:
      • Map Public to UCCE Public Network
      • Map Private to UCCE Private Network
    2. For all other servers, map Public to UCCE Public Network.
    Step 10   At the Successfully Completed message, click Close.

    Configure DNS Server

    Procedure
      Step 1   Log in to the DNS server.
      Step 2   Click Start > Administrative Tools > DNS. This opens the DNS Manager.
      Step 3   In the Forward lookup zone, navigate to the domain name you have provided in the automation excel sheet.
      Step 4   Right-click the domain name and select New Host (A or AAAA).
      Step 5   In the New Host dialog box, enter the computer name and IP address of the VOS products. Click Add Host.

      Configure a Database Drive

      Procedure
        Step 1   Choose Start > All Programs > Administrative Tools > Computer Management.
        Step 2   Under Storage, click Disk Management.
        Step 3   In Initialize Disk pop up window, under Select disks. Check Disk 1 and choose MBR (Master Boot Record) under Use the following partition style for the selected disks pane. Click OK.
        Step 4   Create a new disk partition as follows: right-click Disk 1 and choose New simple volume.
        1. Retain default volume size. Click Next.
        2. Assign drive letter (E). Click Next.
        3. Choose NTFS, Default allocation unit size, and a volume label.
        4. Check the Perform a quick format option. Click Next.
        5. Click Finish.

          The format is complete when the status changes to Healthy.


        Install Anti-virus Software

        Install one of the supported anti-virus software products (see Third-Party Software).

        Important:

        Disable automatic updates. Update anti-virus software manually.


        Tip


        To allow required access to installation program files or folders, perform file-blocking exclusions in the anti-virus product file-and-folder protection rules. To do this in McAfee VirusScan:
        • Launch the VirusScan console.
        • Right-click Access Protection and select Properties.
        • In the Anti-virus Standard Protection category, make sure that the rule Prevent IRC communication is unchecked in the Block column.

        Important:

        The firewall component of Symantec Endpoint Protection 12.1, the Network Threat Protection feature, must be disabled. If the feature remains enabled, which is the default, both sides of a duplexed router come up in simplex mode, thus blocking communication between each side of a router. This blocking impacts all deployment types.

        Update the Java Runtime Environment (Optional)

        The Unified CCE Installer installs the Java Runtime Environment (JRE) to a default location (for example, C:\Program Files\Java\jre6) and creates a JAVA_HOME environment variable set to that location. In most circumstances, you do not need to modify or configure the JRE. For information on the version installed, see Third-Party Software.

        If you have requirements for a different version of the JRE, you can update the JRE to a later version.

        To update the JRE to a later version:

        1. Review Third-Party Software to confirm that Packaged CCE supports the JRE version you want to install.
        2. Follow the Oracle JRE installer procedure to install the JRE to the VM on which your Unified CCE components are installed.
        3. Set the JAVA_HOME environment variable to the location of the new JRE.
        4. Restart the virtual machine.

        When you have completed the update to the new JRE version, uninstall the old JRE.