Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
Maintenance and operation guides
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Maintenance and operation guides

Maintenance and operation guides

This section lists the guides that you use to maintain and operate Cisco Unified Contact Center Enterprise.

Administration Guide for Cisco Unified ICM/CCE and Hosted

This document did not change for Release 9.0(1).

The Release 8.0(1)document is found under the Cisco Unified Contact Center Enterprise 8.0(1) category here: http:/​/​​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​maintenance_​guides_​list.html.

Administration Guide for Cisco Unified CCE and Hosted

This document describes how to administer components of the Unified Contact Center Enterprise / Unified Contact Center Hosted (Unified CCE/CCH) solution. It includes information about administering Unified CCE for voice and multichannel contact centers.

This document is found here: http:/​/​​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​maintenance_​guides_​list.html.