The Unified CRM Connector for Siebel document discusses the specifics regarding integration of Cisco Intelligent Contact Management (ICM) software with the Siebel eBusiness applications. It also describes how to install, test, demonstrate, and administer the Cisco Unified CRM Connector for Siebel and discusses the product architecture.
This manual provides conceptual, installation, and configuration information about the Cisco Unified Contact Center Enterprise (Unified CCE) Outbound Option application (formerly called“Blended Agent”). It also provides verification checklists and troubleshooting information to ensure that the Outbound Option installation and configuration setup is successful.
Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
This document is intended to guide a Citrix administrator through the installation and configuration of Cisco CTI OS in a Citrix MetaFrame Presentation Server, XenApp, or Microsoft Terminal Services (MTS) environment.
CTI Product Description Guide for Cisco Unified CCE
This manual provides an introduction to Computer Telephony Integration (CTI), as well as an overview and description of the products that are contained in Cisco CTI. It also includes information on how to integrate CTI client applications with Cisco Unified Intelligent Contact Management (Unified ICM).
This document provides a brief overview of the Cisco Computer Telephony Integration Object Server (CTI OS) product, introduces programmers to developing CTI-enabled applications with CTI OS, and describes the syntax and usage for CTI OS methods and events.
CTI OS Supervisor Desktop User Guide for Cisco Unified CCE
This manual provides instructions for using the Computer Telephony Integration (CTI) Toolkit Supervisor Desktop. The manual includes descriptions and instructions for features that supervisors use to monitor and manage agent team members.